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Skillful Gym Manager resume

Marcos Melendez
Summary

SENIOR UC Engineer, Sales Engineer and Systems Architect with 20 + years of experience in direct and indirect information communication technology (ICT) channels. *Ability to create long-term partnerships with vendors and customers. *Creative sales approach, problem solver with entrepreneurial experience and point of view. *Extensive experience selling, Installing and supporting CRM applications ( Salesforce) , Contact Center premise and Cloud applications , Unified communications ( SIP/VOIP ) premise and cloud applications, Telepresence applications, Security and Networking experience. Experience with Software Demos and end user training .

Accomplishments
  • Entrepreneur started and sold three different IT businesses with over 10 million in annual revenue
  • One of the top 10 wireless resellers in the nation in less than two years of business
  • Awarded in top 20 fastest growing businesses in Washington and made the top 10 list of minority businesses in Washington
  • Creative approach in Sales and marketing
  • Fully Certified ShoreTel/Mitel Engineer and Systems Architect
  • Shoretel/Mitel Sales engineer with over 15 million in sales
  • Numerous successful CRM , Contact Center, voice and Telepresence system replacements as project manger and lead implementation engineer
  • UC practice manager and Tier 3 engineer
  • Managed numerous carrier voice conversions from TDM to SIP
  • Expert in SIP integration with voice and 3rd party applications
Skills

    

  • Network assessment management
  • Strong collaborative and analytical skills
  • Project management - CRM, Voice and Contact center
  • Security and Networking experience 
  • Excellent problem solving skills
  • VM ware server 
  • Mobile app's development and deployment 
  • WiFi deployments
  • Layer 2 and 3 Switches experience 
  • SIP protocols and SBC programmer
  • Mitel/ShoreTel Tier 3 Engineer
Experience
Consultant | 10/2017 to Current Marathon Voice Data Solutions - Mountain View , CA

Managing clients needs by providing application and network solutions to continue to improve the Customer Experience.

Creating out of the box Marketing solutions with social media tools.

Engineering and programming SIP installations using SBC gateways.

Solutions Architect and lead engineer for Wireless systems, point to point wireless connections, desktop services, MS server Hyper V and VMware . Managing layer 2 and 3 switches. TDM to SIP conversions, carrier solutions for voice and data, Supporting Mitel/ShoreTel on premise systems.

Unified Communications Manager | 05/2011 to 08/2017 Network Computing Architects Inc. (NCA) - Bellevue, WA

Managed UC department sales support, installations and ongoing customer support services .

Maintained certifications for ShoreTel: Sales, Installer, Contact Center, Mobility and Advanced VoIP Engineer. Earned 100% customer satisfaction scores on all VoIP installations. Application integration including Salesforce and Microsoft Voice products . Create and expand marketing programs for voice services leveraging lunch and learns, blogs and trade shows, email campaigns. Switched customers from enterprise support to partner support increasing on going yearly margins.

Hire and manage technicians.

Technology Services Developer | 01/2010 to 06/2011 VECA Electric and Technologies Inc - Seattle, Washington

Launched ShoreTel VoIP sales, installation and support departments with over 500,000 dollars in sales the first year.

Earned certifications for ShoreTel: Sales, Installer and Advanced VoIP Engineer.

Added Voice and Data services to VECA's portfolio.

Earned 100% customer satisfaction scores on all VoIP installations.

Create and expand marketing programs for technologies services including trade shows, email campaigns, Microsoft CRM customer records system.

Assist project managers in building relationships with data center owners and operators.

Hire and manage Technicians and Sales people.

Develop time saving installation methodologies for VoIP services, in conjunction with VECA's agile construction practices.

Network Services Manager | 12/2008 to 01/2010 United Communications Services Inc - Bellevue, Washington

Created and updated marketing sales material for voice and data service.

Established agent contracts with various Telecom providers.

Identified and managed direct and indirect sales channels for Telecom services and equipment.

Familiar with vendor product suites for AT&T, Integra, Paetec, Qwest, Verizon, Covad, New Edge and various other voice and data vendors.

Turned around company from non-producer to top ten sales agent.

General Manager | 06/2005 to 11/2008 WTI, LLC-CLEC - Bothell, Washington

Managed direct sales group and customer service departments with over 30 direct reports.

Product offering included Broadband, hosted PBX, SIP trunk replacement, and TDM services using WTI's class 4/5 VoIP Switch.

Created marketing programs and established relationships for indirect channels partners.

Worked with multiple vendors to negotiate contracts, rates, and regulatory/legal issues for new and existing products.

Million dollar producer for Telecom services.

President | 01/2003 to 05/2004 Mwireless Inc - Seattle, Washington

Created and implemented a national marketing program.

Negotiated contracts, developed direct and indirect sales channels.

Managed all aspects of outbound and inbound sales call center.

Sold over 24,000 units in 18 months; one of WorldCom's wireless top agents.

Ended all operations prior to WorldCom's bankruptcy.

General Manager | 02/1994 to 10/1997 Cyberspace Inc ISP - Seattle, Washington

Developed and maintained the network for one of the earliest ISP's.

Managed technicians and customer service.

Created and executed sales and marketing plan, increasing revenue over 500%.

President | 04/1991 to 06/2005 Marathon Communications Inc CLEC/IXC and Cellular Reseller - Seattle, Washington

Responsible for overseeing the company's operations in three states.

Accountable for sales, customer service, network operations, central office and technical support.

Developed and implemented an operating plan that included all aspects of marketing, financial and billing systems, customer sales and support, carrier interconnect agreements, vendor agreements, regulatory matters and product development.

Created and managed direct and indirect sales channels which included telemarketing companies, telecom consultants, marketing companies and charitable organizations.

Directed operations, sales, accounting, and customer service with over 50 direct reports.

Managed networks that provided product offerings which included ISP, content delivery, Broadband, Hosted PBX, SIP trunk replacement, and traditional voice services.

Oversaw the Deployment of IP and voice network from building out the collocation space to hiring the necessary personal to manage equipment while keep in the frame work of the allocated budget.

Responsible for CLEC certification in 3 states and negotiated interconnection agreements with Qwest and Verizon.

Built a IXC and CLEC business from the ground up using minimal start up capital and resources.

The company's revenue went from 0 to over 7 million annually.


Education and Training
San Diego State University - | B.A Economics
References
References available upon request
Activities and Honors
Top ShoreTel Dealer 
5 annual awards of 100% customer satisfaction 
Languages
Bilingual (English, Spanish) and available for travel
Skills

Accounting, agile, billing systems, broadband, budgets, call center, contracts, negotiating contracts, Cloud services, CRM, customer satisfaction service and support, direct sales, engineering, finance, hiring, ISP, IP, legal, marketing, networking, networks, PBX, product development, production, sales support, technical support, Telecom, telemarketing, trade shows, VoIP.

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Job-winning Gym Manager resume

Christopher Ham
Professional Summary


Motivated manager skilled in leading teams to set record-high sales figures, expand existing territories and develop new accounts. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers.

Skills
  • Purchasing expertise
  • Inventory management
  • Process improvement
  • Persuasive communication style
  • Detail-oriented
  • Persuasive negotiator
  • Self-motivated
  • Expansive personal network
  • Dedicated team player
  • Effective leader
  • Efficient multi-tasker
  • Positive and upbeat
  • Analytical problem solver
  • Empowers high-performing teams
Work History
11/2018 to Current
General Manager Hosstyle Motors Checotah, OK
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated associates on market trends and stayed up-to-date on forecasts and industry news.
  • Trained and developed sales representatives in company processes, product knowledge, customer service and selling techniques.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Worked with support teams to resolve issues with product, service or accounting areas.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
03/2018 to 11/2018
General Sales Manager Bob Moore INFINITI Oklahoma City, OK
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.
  • Consistently hit and exceeded sales goals by 20%.
  • Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties.
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Developed and assigned monthly sales quotas.
  • Participate and oversee stores pre owned stocking inventory.
  • Managed pricing structure for retail and wholesale transactions.
  • Daily Sales Team and Management Training and Communication.
07/2017 to 03/2018
BMW Certified Pre-Owned Sales Manager Jackie Cooper BMW Edmond, OK


  • Supported the sales team in writing proposals and closing contracts.
  • Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.
  • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Attended weekly meetings with the group Owner to discuss strategies.
  • Developed a comprehensive training program for new sales associates.
  • Coached employees in successful selling methods and encouraged cross-selling additional products and services.
  • Built relationships with customers and the community to establish long-term business growth.
  • Contacted customers by phone, text, and email in response to inquiries.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
10/2016 to 07/2017
General Manager Kyle Edwards Auto Group Muskogee & Checotah Oklahoma, Dodge, Chrysler, Jeep, RAM, GMC, Buick
  • Exceeded regional annual sales target by 130%.
  • Supported the sales team in writing proposals and closing contracts.
  • Increased regional market share by 120% within 3 months.
  • Developed quarterly and annual sales department budgets.
  • Created and launched new online marketing strategies that resulted in 130% sales increase.
  • Planned and directed staff training and performance evaluations.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Approved all sales staff budget expenditures.
  • Promptly resolved all customer requests, questions and complaints.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers and the community to establish long-term business growth.
  • Interfaced with management and colleagues in a professional manner.
  • Managed and recorded all leads from outbound telephone marketing.
  • Prioritized daily workflow's, including all inbound calls, quotes and sales-related inquiries.
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
  • Completed quarterly forecasting and monthly financial reviews.
  • Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Analyzed third-party data and investigated new growth opportunities.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
  • Developed and implemented campaigns for email, online advertising, search engines and direct mail.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Instructed staff on appropriately handling difficult and complicated sales.
01/2004 to 02/2016
General Manager Riverside Autoplex McAlester, Poteau, Muskogee, & Holdenville Oklahoma Dodge, Chrysler, Jeep, RAM, Chevrolet


  • Developed quarterly and annual sales department budgets.
  • Planned and directed staff training and performance evaluations.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Approved all sales staff budget expenditures.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Engaged employees in business processes with positive motivational techniques.
  • Held sales coaching sessions.
  • Assessed employee performance and developed improvement plans.
  • Developed metrics and measured success in order to further penetrate the marketplace.
  • Created market and customer-specific marketing solutions for managed brands.
  • Interviewed clients to obtain information on needs.
  • Prepared sales contracts.
  • Generated referrals from satisfied clients.
  • Updated daily logs detailing leads, contracts and client visits.
  • Created benefit-oriented sales presentations.
  • Managed and recorded all leads from outbound telephone marketing.
  • Maintained friendly and professional customer interactions at all times.
  • Developed and rolled out new policies.
  • Initiated rollouts of new enterprise software solution for sales reporting.
  • Trained, coached and mentors staff to ensure smooth adoption of new program.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Collaborated with developers, advertisers and production managers to market products and services.
  • Analyzed third-party data and investigated new growth opportunities.
  • Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Reordered inventory when it dropped below predetermined levels.
  • Interviewed job candidates and made staffing decisions.
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Top Gym Manager skills

Take a look at the most common Gym Manager skills, don't hesitate to use them in your resume to catch recruiters' attention.

Experienced Gym Manager resume

Jeffrey McDonley
Skills
  • Highly detail-oriented
  • Superior time management
  • Exceptionally organized
  • Self-motivated
  • Store presentation
  • Training and mentor
  • Strong customer relations
  • Negotiation skills
  • Needs assessments
  • Sales analysis
  • Sales forecasting
  • Researched sales leads
Professional Summary

Performance driven Sales/Finance Manager gifted with a strong work ethic and great leadership skills.

Work History
Finance Manager, 07/2018 to 09/2019
Bob Caldwell Chrysler Jeep Dodge Ram Columbus, Ohio
Sales Manager/Finance Manager, 09/2017 to 06/2018
Bobby Layman Chevrolet Columbus, OH

Working with and training sales consultants. Goal planning. Bringing new programs and guidelines into effect for a smoother and more efficient operating procedure. Structuring deals for sales associates. Presenting and closing of car deals. Following up with customers to check on satisfaction or recapturing missed opportunities. Working with the banking institutions to get customer approvals or better rate tiers. Pulling of the OFAC reports, pulling credit, and submitting deals.

Finance Manager, 03/2017 to 08/2017
John Hinderer Honda Heath, Ohio, United States

Checking and correcting sales staff missing documents from any deal. Contacting and scheduling corrections to be made in regards of programming to bank contracts or internal paperwork. Training sales staff on the process of presenting to selling a vehicle. Submitting deals to the banks for purchase. Selling products and maximizing every car deal.

Finance Manager, 07/2016 to 03/2017
Dennis Hyundai of Dublin Columbus, Oh

Receipting cash and credit payments for in store purchases. Worked with the banks on funding or approval issues. Packaged and sent out all deals to the lenders. Opened and closed the business. Addressed customer questions and concerns regarding products, prices and availability. Selling add-on services and products to existing customers, generating revenue. Provided training to new team members. Maintained friendly and professional customer interactions.

Finance Manager, 07/2013 to 07/2016
Lindsay Honda Columbus, OH

Open and closed the store. Receipting cash and credit payments. Addressed customer questions and concerns regarding products, prices and availability. Selling of add-on services to existing customers. Work as team member and leader to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Sales Consultant, 04/2011 to 06/2013
Performance Chrysler Jeep Dodge Ram Columbus, OH
Education
High School Diploma: 1993
Marysville High School - Marysville, OH
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