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Skills
  • Event planning
  • Calendar management
  • Travel administration
  • Computer based training administration
  • MS Office Suite knowledge
  • Microsoft Dynamics
  • Filing and data archiving
  • Results-oriented
  • Customer oriented
  • Critical thinking
  • Attention to detail
  • Self-directed
  • Responsible
  • Sale expertise
Work History
Server, 06/2019 to Current
Bartaco Raleigh, NC
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Server, 06/2018 to 06/2019
Yard House Raleigh, NC
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Server, 06/2017 to 06/2018
Olive Garden Raleigh, North Carolina
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Restocked salad bar and buffet for lunch and dinner service.
Receptionist, 09/2016 to 05/2017
Smithers Viscient Wareham, MA
  • Employed a high level of confidentiality and fully executed all protocols associated with front lobby security.
  • Effectively operated the switchboard and all reception area responsibilities.
  • Scheduled and coordinated meetings for all staff. Managed all conference rooms calendars.
  • Planned and executed all company events and meetings. Selected all gifting for clients.
  • Made travel arrangements (domestic and international) for all senior management.
  • As the employee training document coordinator worked closely with Human Resources department to create and update all job descriptions, resumes and organizational charts, phone and evacuation lists.
  • As the workingbird administrator of the company was responsible for coordinating all aspects of the electronic employee training program. Developed and supported the computer based training site for the sister company in UK.
  • Led a comprehensive Computer Based Training for all new hires. Cross-trained co-workers on the system.
  • Oversaw inventory and front lobby supply purchases. Processed item request for all the orders and invoices.
Head Cashier, 09/2016 to 05/2017
Big Y Supermarkets Kingston, MA
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy
  • Cleaned and organized the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Identified potential shoplifters and alerted management
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
Deli Clerk, 05/2015 to 09/2015
Shaws Supermarkets East Falmouth, MA
  • Politely assisted customers in person and via telephone. Described product to customers and accurately explained details and care of merchandise
  • Cleaned and organized eating, service, and kitchen areas. Cleaned and sterilized equipment and facilities
  • Correctly calculated inventory and ordered appropriate supplies
  • Practiced safe food handling procedures at all times
  • Verified proper portion sizes and consistently attained high food quality standards
Customer Service Operator, 09/2014 to 03/2015
International Services Data Processing Chisinau, Republic of Moldova
  • Entered data into the database in a timely and accurate manner on inbound, outbound and manipulation levels
  • Processed data on arrival notices, bill of lading, packing lists received via email or fax
  • On the inbound level, updated database with the information based on arrival notices, introduced pin codes, sent transport orders, confirmed goods receipts
  • On the outbound level,created outbound files and did stock picking based on customers requests and remarks, printed certificates of analysis, checked outbound cancellations
  • On the manipulation level, took boost calls and made appointments
  • Organized forms, made photocopies, filed records and prepared correspondence and reports
Education
Associate of Applied Science: Engineering, 2020
Wake Technical Community College - Raleigh, NC
Code Immersion Program : Web Development , 2017
Tech Talent South - Raleigh Campus - Raleigh, NC
Languages
  • English
  • Romanian
  • Russian
  • German (beginner level)
This resume is created in 7 minutes.
Summary

  • Versatile therapist seeks position at Solace Salon and Spa. Possess positive, compassionate and emphatic attitude, with high professional standards. Committed to continually learning and growing as a massage therapist. 

Skills
  • Individualized, effective and ethical delivery of clinical and therapeutic massage 
  • Proficiency in SOAP charting, documentation, and client confidentiality
  • Massage indications and contraindications awareness
  • Effective, professional  communication skills 
  • Adapt to ever-changing situations
  • Strong customer service skills
Education and Training
Clinical and Therapeutic Massage February 2017 North Carolina School of Advanced Bodywork Charlotte, NC
  • Completed 500 hour clinical massage therapy program
  • Clinical massage therapy and structural bodywork
  • Therapeutic massage
  • Postural and movement assessment 
  • Studied causes, symptoms and conditions of muscle tension
  • Attained knowledge to effectively identify and manipulate soft tissues 
  • Completed 40 hours of clinical and therapeutic massage internship
  • Actively listened to clients during intake process, documented client concerns and session goals.
  • Educated client of body awareness 
  • Created individualized post-massage at home plan of care
Bachelor of Science: Elementary Education May 2006 Texas State University San Marcos, TX Elementary Education Graduate Magna Cum Laude & Dean's List
Experience
Kindergarten Teacher 09/2006 to Current
Round Rock Independent School District Round Rock, TX
  • Molded classroom of 22-24 students into eager learners, planning lessons based on state curriculum standards.
  • Worked collaboratively alongside 7 team members
  • Maintained open line of communication with parents, students and staff.
  • Individualized instruction based on student need and handled confidential student documents.
Head Cashier 07/1999 to 02/2007
The Home Depot Austin, TX
  • Listened to customer needs and handled customer complaints in a professional  manner.
  • Supervised, coached, and set clear expectations to cashiers.
Affiliations
Member of Associated Bodywork & Massage Professionals
This resume is created in 7 minutes.
Professional Summary
  • Responsible and mature assistant, who thrives in fast pace environments.
  • Enjoy working as part of a team to meet patient needs and goals.
  • Efficiently build loyalty and long-term relationships with patients while consistently achieving individual goals.
  • Provide excellent customer service, communication, and listening skills.
  • Strong belief in importance of companionship and support in patient care.
  • Enthusiastic LVN with excellent people skills and dedicated work ethic.
Skills
  • Bilingual in (Spanish)
  • High energy
  • Multi-tasking strength
  • MS Windows proficient
  • Quick learner
  • CPR/First Aid certified
  • Efficient and reliable team player
  • Adaptable
  • Intravenous therapy comprehension
  • Competent in physical assessments
Work History
Lvn Charge Nurse, 02/2017 to Current
Tuscany Village Skilled Nursing and Rehabilitation Pearland, TX
  • Monitored nursing care, including process assessment and implementation.
  • Administered wound care, medications, and any necessary treatments.
  • Collaborated with doctors and staff members to ensure quality care.
  • Built rapport with patients and family members in an effort to deliver exceptional care.
  • Performed patient assessments and adjusted care plans accordingly.
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Ensured top-level care by focusing on patient safety and dignity.
  • Documented patient information obtained from interviews.
Assistant Head Cashier , 02/2017
Harbor Freight Tools 3235 East Broadway, Pearland Tx 77581
  • Greeted customers and ascertained customers' needs.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Counted cash drawers and made bank deposits
  • Trained and developed new associates on POS system and key sales tactics.
  • Organized shelves and racks to maintain the visual appeal of the store
Receptionist , 10/2013 to 01/2014
Friendswood Family Chiropractic Clinic 1111 S. Friendswood Dr #101
  • Interviewed patients to obtain medical information.
  • Documented height, weight, and vital signs.
  • Provided patient education
  • Managed various general office duties such as answering telephone calls, completing insurance forms, and mailing a monthly invoice statements to patients.
  • Scheduled patient appointments
  • Maintained a clean, healthy and safe environment.
  • Prepared patient charts accurately and neatly for the clinic.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Sales Personnel, 01/2012 to 03/2012
ALDO Accessories Baybrook Mall, Webster Texas
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Accepted and processed returns.
  • Kept work areas clean and neat at all times.
  • Worked collaboratively in team environment.

Education
Certificate Vocational Nursing: Nursing , 2016
San Jacinto College - 13735 Beamer Rd, Houston Tx 77089
High School Diploma: 2013
Pearland High School - 3775 S Main St, Pearland Tx 77581
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Professional Summary
Retail sales professional offering nine years experience in retail customer service and retail management. 
Skills
  • Retail sales
  • Stocking
  • Customer-oriented
  • Ability to meet crucial deadlines

Work History
05/2007 to 02/2008
Assistant Head Cashier Harbor Freight Tools 5703 East 86th St., Indianapolis, IN 46250
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

02/2008 to Current
Department Manager Lowe's Home Improvement 8002 Shadeland Ave, Indianapolis, IN 46250
  • Worked with the management team to implement the proper division of responsibilities.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Actively pursued personal learning and development opportunities.
  • Executed the position and duties associated with being a department manager in the hardware and electrical departments.
  • Actively participated in the professional development of others that were part of my team.
Education
2006
High School Diploma:
Carmel High School - 520 E Main St, Carmel, IN 46032
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Professional Summary
Skilled Elementary Teacher with a background in improving student performance. Focused on working with students, parents, colleagues and administrators alike to teach and motivate students.
Skills
  • Arkansas Teaching Certificate with Elementary Education endorsement
  • Honest employee
  • Tutoring expertise
  • Teaching/tutoring
  • Certified in Early Childhood Education
  • School district guidelines comprehension
  • Summer school teacher
  • Kind and empathetic educator
  • Planning/coordinatingLeadership abilities
  • Excellent communication skills
  • Mother of 1 children
  • Adept at working with special needs children
  • Excellent time management
  • Quality-focused
  • Planning/coordinating
  • Loves children
  • Arkansas Teaching Certificate with Elementary Education endorsement
Work History
Teacher, 08/1989 to Current
Riverside Public Schools Lake City, AR
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Instructed up to 35 students individually and in groups.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Met regularly with parents and guardians to discuss children's progress.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Encouraged interactive learning by incorporating educational software and the Internet.
  • Supervised an average of 35 students in classrooms, halls, cafeterias, schoolyards and on field trips.
  • Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Created an enjoyable and interesting learning environment for 35 students each year.
  • Encouraged students with special academic interests to fully pursue those subjects.
  • Worked with other teachers and administrators to evaluate and revise elementary school programs.
  • Pursued professional development continually by attending educational conferences and teacher training workshops.
  • Fostered team collaboration between students through group projects.
  • Completed training courses to keep up-to-date with new teaching methods and developments in the field.
  • Enforced the school's student discipline code to deal with problem situations.
  • Drafted lesson plans and submitted them for review and feedback in a timely manner.
  • Preserved the confidentiality of student records and information at all times.
  • Took part in professional organizations and continuing education courses.
  • Created and taught engaging math lessons and activities.
  • Designed and implemented a basic math program to be available to all students.
  • Determined student strengths and weaknesses through STAR testing and weekly assessments.
  • Developed students' computer and technology skills through demonstrations and practice.
  • Cooperated with parents to support students' learning and healthy development in school and at home.
  • Created a classroom environment in which children could learn respect for themselves and others.
  • Boosted cultural awareness by incorporating children's literature from cultures around the world.
  • Selected age-appropriate stories and read them aloud during daily story time.
  • Fostered oral language development and critical thinking skills during literary discussions.

Head Cashier, 03/2016 to Current
Home Depot Jonesboro, AR
  • Oversaw team of 20 cashiers and service staff.
  • Encouraged development of new cashiers with positive reinforcement.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Developed reputation as an efficient service provider with high levels of accuracy.

Cook, 10/2013 to 03/2016
Jordan's Kwik Shop Lake City, AR
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Placed clean dishes, utensils, and cooking equipment in storage areas
  • Prepared daily food items, and cooked simple foods and beverages
  • Stocked, organized, and cleaned kitchens and cooking utensils
  • Turned or stirred foods to ensure even cooking
  • Cooked and packaged batches of food, such as hamburgers and fried chicken
  • Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions
  • Ensured food was stored and cooked at correct temperature
  • Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles
  • Peeled, washed, trimmed, and cooked vegetables and meats, and baked breads and pastries

Education
Master of Science: Early Childhood Education, 1992
Arkansas State University - Jonesboro, AR
  • 4.0 GPA
Bachelor of Science: Elementary Education, 1989
Arkansas State University - Jonesboro, AR
Additional Information
  • Jr. High/High School Cheerleading Sponsor
  • Keyboarding teacher
This resume is created in 7 minutes.
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer skills and telephone etiquette. 
Skills
  • Flexible
  • Quick learner
  • Proficient in cash management
  • Shipping and receiving professional
  • Skilled in call center operations
  • Proficient in customer service
  • General knowledge of computer software
  • Neat and clean in appearance
Work History
Cashier 06/2014 to 09/2015
Popeyes
  • Maintained high standards of customer service during high-volume, fast-paced operations.

Office Administrator 11/2015 to 02/2016
Favor Logistics LLS
  • Managed office supplies, vendors, organization and upkeep.
  • Politely assisted customers in person and via telephone.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Customer Service Representative 04/2016 to 08/2016
Convergys
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Managed high call volume with tact and professionalism.
  • Accurately documented, researched and resolved customer service issues.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Head Cashier 08/2016 to 01/2017
Conns Home Plus 9567 South Blvd
  • Oversaw inventory and office supply purchases.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.

Education
High School Diploma: 2014 South Meck Highschool - 8900 Park Road
This resume is created in 7 minutes.
Professional Summary

Motivated Cashier skilled at providing exceptional service, accurately handling money and proficiently managing store inventory to maximize customer satisfaction and sales. Resourceful and driven professional with 4+ years' experience.


Well-versed in all areas of store operations. Passionate about exceeding customer expectations to building loyalty and retention.

 



Skills
  • Accurate money handling
  • Payment processing
  • Inventory management
  • Friendly demeanor
  • Cleanliness
  • Merchandising familiarity
  • Time management skills
  • Multi-tasking ability
  • Adaptability
  • Good telephone etiquette
  • Computer proficiency
Work History
01/2012 to 12/2013
Cashier Debonairs Phoenix Plaza
  • Greeted customers promptly.
  • Received customer payments.
  • Completed purchases using Point of Sale systems.
  • Trained new cashiers on procedures, customer service and sales techniques.
01/2014 to 11/2015
Cashier Shoprite Checkers Phoenix Plaza
  • Directed customers to store locations.
  • Totaled bills and calculated taxes.
  • Described products and services in detail.
  • Monitored areas for security issues and safety hazards.
  • Assisted customers in selecting items based on needs.
  • Created attractive displays to promote items.
  • Assisted on sales floor as needed to maintain service standards.
01/2016 to 02/2017
Head Cashier Shell Phoenix Plaza, Kwa-Zulu Natal
  • Greeted customers promptly.
  • Totaled bills and calculated taxes.
  • Described products and services in detail.
  • Completed purchases using Point of Sale systems.
Education
2012
GED:
Ferndale Secondary - Phoenix
Hobbies
  • Reading Books
  • Watching TV
  • Playing outdoor sport
  • Attending Church Events
This resume is created in 7 minutes.
Professional Summary
Highly enthusiastic customer service professional with 5+ years client interface experience. Driven and result-focused professional seeking a position in Customer Service. Energetic, outgoing, detail- Oriented, and can handle multiple responsibilities simultaneously. I am Reliable and can quickly master new concepts and skills. Passionate about helping coworkers to meet all required deadlines and responsibilities. Extensive background in customer service, sales, and client relation. I am a dedicated, personable customer service associate providing the highest level of customer service.
Skills
  • Bilingual Fluency in English and Spanish
  • Detail-Oriented
  • Cash Handling Accuracy
  • Goal-Oriented
  • Organizational Skills
  • Computer Proficient
  • Mathematical Aptitude
  • Strong Communication Skills
  • Time Management
  • Excellent Negotiating Tactics
  • Excellent Multi-task operator
  • Proficient in MS Office
Languages
Fluency in English
Work History
Specialist, 05/2016 to 07/2016
JPMC Chase San Antonio, Texas
  • Working directly with merchants and cardholder to resolve customer service issues or fraudulent/unauthorized activity.
  • Responsible for providing high quality customer service by responding to telephone inquiries, customer request and problems related to debit card fraud and dispute claims.
  • Preforms proper review and investigate disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate loss.



Head Cashier, 02/2013 to 05/2016
Lowes San Antonio, Texas
  • Supervised new and existing cashiers verifying accuracy of prices and customers charges.
  • Ensured that product pick up was assessed correctly for online and phone orders.
  • Managed customer traffic by providing speedy and efficient checkouts.
  • Administered coverage schedules for regular cashiers so customer capture rates at high frequency.
  • Maintained technical knowledge of hundreds of different products sold while greeting customers and validating product purchases, merchandise, and special orders sales/ returns.



Reservations Sales Representative, 02/2010 to 09/2012
Marriott Global Reservation San Antonio, Texas
  • Identify guest reservation needs and determine appropriate room type.Accommodate and document special Requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to Maximize revenue.
  • Follow proper escalation procedures when addressing guest concerns.

 

 

 

 


Education
Health Care Management: Current
South University - San Antonio, Texas
  • Coursework includes Speech and Communication, Sociology and Psychology



High School Diploma: 2007
Eagle Academy - San Antonio, Texas
Accomplishments
  • Routinely helped as many as 250 customers each day in a high-volume retail outlet.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.