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Summary

Experienced Internet Director with a demonstrated history of knowledge and experience in the automotive industry. Known for being a hard working and energetic manager as well as a top-rated sales associate with more than 21 years leading dynamic sales teams in fast-paced markets. Successful team player with the ability and determination to adapt and thrive in new operations. I am strongly skilled in Search Engine Optimization (SEO), Microsoft Excel, Customer Service, E-commerce, and Business Development, and Marketing. 

Skills
  • Results-oriented
  • Training and development
  • Client-focused
  • Quick learner
  • Multitask Management
  • Monthly Reporting
  • Call Measurement


  • CDK CRM
  • Business Development
  • Cold Calling
  • Lead Development
  • Customer Satisfaction
  • Product Development
  • Carwars
Education and Training
Electronic Technology 5/87 OKLAHOMA STATE UNIVERSITY, Oklahoma City, Oklahoma
Experience
Stonebriar Chevrolet Frisco, TX Internet Sales Manager 12/2018 to Current

Working with customers assisting with vehicle selection and purchase. Handling Internet leads and phone calls. 

Reliable Chevrolet Richardson, TX Internet Sales Director 11/2005 to 05/2018
  • Lead sales calls with team members to establish sales and customer retention goals.
    Hired and trained sales staff; Responsible for up to 45 employees.
  • Resolved an average of 30 customer complaints per month regarding sales and service.
  • Proficient using CDK CRM, assisted with the CDK Beta team working on system improvements and changes.  
  • Proficient with Call Measurement and Carwars phone management system.
  • Create Email Templates for company wide responses and campaigns.
  • Set up and trained team members to use Carwars.
  • Monitored customer preferences to determine focus of sales efforts.
  • Generated daily, monthly, and annual sales reports.
  • Created and directed sales team training and development programs.
  • Shared product knowledge with customers while making personal recommendations.
  • Work with other department heads to ensure all customers are properly responded to correctly and in a timely manner. 
  • Maintained friendly and professional customer interactions.
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.


Reliable Chevrolet Richardson, TX Finance Manager 10/1998 to 09/2001
  • Developed and implemented efficient accounting, financial and operational systems.
    Employed advanced deal analysis, including hands-on negotiations with clients.
  • Updated customer accounts with interactions, payments, and personal information.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Performed research and due diligence to resolve issues in a timely manner.
    Reviewed customer financial data to ascertain the level of risk involved for extending credit.
  • Ensured compliance with internal controls and government regulations.
  • Requested financial documents from customers.
  • Developed a comprehensive understanding of financial statements, enabling better opportunities to assess risk.
  • Negotiated with banks, insurance companies, and employers on behalf of clients.
  • Partnered with business development to identify major account opportunities.
Funding Coordinator
  • Contact lenders with customer information - Reviewing and verifying all information for accuracy - Coordinate efforts between sales person, lender and customer - Present and sell additional product.
Reliable Chevrolet Richardson, TX Sales Associate 02/1997 to 10/1998
  • Selling New and Pre-owned. Sales calls and lot traffic. Proficient with vehicle knowledge to assist customers with purchase. Primarily Chevrolet but also very proficient with Ford, Dodge, Chrysler, Jeep, BMW, Mercedes, Honda, Toyota and Kia.
Toys R Us Plano, TX Manager 06/1995 to 01/1997

Coordinate the efforts of 11 - 15 direct report employees with the count increasing to 50 - 75 during the Christmas season.
Responsibilities for these employees include hiring, disciplinary action, scheduling, on-the-job training, and career path planning.
Planned, coordinated, and implemented total departments including merchandising programs and promotional setups.
ACCOMPLISHMENTS: 

- Responsible for 10% store increase over previous year 

- As Front End Manager reduced cash over/shorts by 2% over previous months.

Albertsons Companies Denton, TX Drug Manager 10/1987 to 05/1995
  • Direct and implement all activities of drug department of a $370,000 per week volume store.
  • Coordinate the efforts of ten direct report employees and one assistant drug manager.
  • Accountable for all hiring, disciplinary action, scheduling, on-the-job training, and career path planning.
  • Promoted a heavy emphasis on positive and productive customer service efforts for all employees.
  • Interact with vendors with final approval authority for delivery and credits.
  • Tailor staffing to efficiently maintain 24-hour service.
  • Conduct quarterly store-wide inventory.
  • Develop and maintain weekly and quarterly reports including evaluation of Sales-to-Purchase and Sales-to-Man Hours.
This resume is created in 7 minutes.
Career Focus
Motivated Sales Representative with over 21 years in Automotive Dealerships and experience ranging from Administrative, Sales and Internet Sales Manager

Summary of Skills
  • CSI exceeding well above zone and region
  • Ability to communicate effectively with all levels of staff, management and all levels of clients 
  • Extremely effective at creating and working in a team atmosphere within all departments and maintaining a fun and effective working atmosphere
  • Fast and Efficient typing skills
  • Positive, high-energy, loyal and dependable individual
  • Great negotiating and closing skills
  • Maintain high gross in front and back end
  • Ability to work in fast-pace environment with constantly changing priorities and handling multiple tasks simultaneously
  • Excellent Product Knowledge
  • CRM Proficient
  • Auto Alert Certfied
  • vAuto Proficient 
  • Phone Ninja Certified 
Accomplishments
Sales Person of the Year 2011, 2015 & 2016
Pride of Jaguar 2010, 2011, 2012, 2014 & 2015
Jaguar Product and Sales Certified 2010-2012, 2014-2017
​Mercedes-Benz Product and Sales Certified 2010-2012
Buick-GMC Product and Sales Certified 2007-2010
GM Mark of Excellence
Fulfilled supervisory duties in Sales Manager's absence
Increased Internet Sales Department from average of 3 to 5 cars to 20 to 25 cars per month
Developed the Internet Sales Department from the very basics to fully functioning, systematized and successful department
Brought response time from an average of nearly 60 hours to 1 hour 28 minutes with 94% of all leads responded to within 5 hours on a 24 hour clock 
Trained and Supervised Sales Associates for the processes and procedures of customer handling throughout the entire phase of selling and delivering car. 

Professional Experience
Sales Representative 10/2014 to Current
Crown Jaguar St Petersburg, FL
Trained all new sales employees on effective techniques.
Maintained productive relationships with existing customers through follow-up after sales.
Maintained a consistent CSI ranking well above the zone and region
Provide level of customer service and product knowledge that exceeds clients expectations
Fulfilled Duties of Sales Manager when he was on vacation
Homemaker 07/2012 to 10/2014
Livernois Household Clearwater, FL
 
Internet Sales Manager 07/2010 to 07/2012
Crown Jaguar St Petersburg, FL
Answered Internet Leads in prompt, effective and professional manner
Excellent knowledge of the Jaguar brand as well as competitive models and strategies for product presentations and comparisons
Maintained a consistent CSI ranking well above the zone and region
Internet Sales Manager 08/2007 to 05/2010
Sellers Buick-GMC Farmington Hills, MI
Created automated responses including long term follow up process often resulting in sales from leads as much as 12 months old
Very proficient at developing rapport via internet, phone and in person
Handled all aspects of the sales process from first contact to delivery and follow up 
Maintained a consistent CSI ranking well above the zone and region
Maintained and updated website as well as other sources of advertising as needed
Ensured proper handling of inquiries made by customers who were already in contact with another sales associate
Assistant to Vice President/Controller 09/1995 to 08/2007
Art Moran Pontiac-GMC Southfield, MI
Monthly Bank and Schedules Reconciliations
Floor Plan Reconciliation for inventory of $12-14 million
Paying and handling of owners personal bills and business
Stocking in, posting and accounting for vehicles
Billing of Deals
Accounts Receivable/Accounts Payable
Delivering off of vehicles and applying for rebates due from GM
Education
Oakland Community College Farmington Hills, MI
This resume is created in 7 minutes.
Summary
Energetic Sales Representative with over 10 years experience in providing exceptional customer service with a strong work ethic.  With a strong desire to give my all to every position I have. 
Skills
  • Excellent communication skills
  • Exceptional multi-tasker
  • Excellent leadership skills
  • Social media savvy
  • Good with editing media slides and advertisements.



  • Time management ability
  • Marketing familiarity
Experience
Trainer and shift runner
May 2002 to May 2004
Steak n Shake Lafayette, IN

I was responsible to train all new hires for the line and the dining room.  I was to know all product spec and proper procedures to follow.  I was responsible to run the management shifts as the "Manager on Duty"  when a manager was not able to be there. Which added on counting down registers; doing truck orders; bank runs; and schedules for all staff.  I was also in charge of the safety committee which met once a month to ensure all safety requirements were being met. 

Serving trainer and bakery
May 2004 to February 2008
Ryan's Steakhouse Lafayette, IN
I was responsible to bake and decorate all bakery items to spec and to ensure proper sanitation procedures. I assisted in the salad bar section prepping fruits and vegetables and ensuring cleanliness around the food area. I waited on customers and refilled drinks, rolls as needed and bussed all tables as they left.  I was responsible to train new hires as they came in on bakery; cashier; and serving.
 
Bartender, serving trainer
May 2008 to January 2012
Pepe's Mexican Restaurant Lafayette, IN

I was responsible to serve all bar area customers; clean bar area and rotate stock. 

  To order all liquor and beer needed for the week. 

To make bar schedules and count down cash draws. 
To train all new hires on menu knowledge and computer information.
To train all new employees on serving procedures and menu knowledge. 
Internet Sales Manager
January 2012 to Current
Mike Raisor Automotive Group Lafayette, IN
I have advanced through out the five years I have been with Mike Raisor. I started as the rental car manager for service where I was responsible to schedule and assist customers getting in to a loaner vehicle while we serviced their current vehicle a nd to balance the cost for the department at the end of every month and keep track of  miles and up to date information for the GM loaner program. I moved up to service advisor and quick lane advisor where I Greeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales. I would bill and up sell work to customers as need and communicate repairs to them. 
From their I moved up to become the internet sales manager where I provide all internet customers information on their requests and  set up appointments for them to visit the dealership and to also track the sales staff on following up with Mike Raisor customers.  I have taken on a few additional roles on top of my current position which includes training all new sales staff on the CRM tool we use; assisting our GM store in building website slides and keeping up with the auto group social media; and I have also taken on the role of being the manager over our receptionist where I have moved them up to being greeters in their stores and Keeping showroom professional and neat at all times and to chat with our customers to answer chat questions with customer.
I have also taken on learning how to handle and maintain the social marketing sites to ensure that we are getting the most for our money. 
 
Education and Training
High School Diploma : General , 2001 Jefferson High School Lafayette, IN , USA
This resume is created in 7 minutes.
Professional Summary
Seasoned Management professional with over 20 years of experience in internet sales and search engine optimization. Extensive experience in generating sales growth, social media, and leading teams. Continually exceed expectations by creating valuable partnerships and working well with people at all levels of the organization, including stakeholders, customers, and vendors.
Skills
  • Online Sales
  • Search Engine Optimization
  • Pricing & Inventory
  • Design & Social Media
  • Writing Reports
  • Customer Satisfaction
  • Developing Systems
  • Building & Maintaining Relationships
  • Team Leader
  • Quality Control
  • Generating Sales Growth
  • Strong Interpersonal Skills
Certificates & Awards
  • Lexus Master Certified - 2 years
  • Chrysler Gold Certified - 12 years
  • Jeep Store Sales Leader - 10 years
  • Honored to be Selected to Run/Ride in 3 Old Glory Relays
Work History
Senior Internet Sales Manager 11/2014 to Current
Performance Lexus Cincinnati, OH
  • Coordinating and responding to complex customer sales requests, sharing product knowledge and making personal recommendations, resulting in customer satisfaction and increased sales.
  • Following through on new customer inquiries and issues in a timely and professional manner, maintaining a 94% rating in customer service satisfaction surveys.
  • Negotiating prices, terms of sales, and service agreements, while keeping quality control and satisfaction records.
  • Collaborating with colleagues to exchange selling strategies and marketing information, using a team approach to generate growth in revenue.
  • Contributing to an increased percentage of sales by identifying and evaluating trends and options, gathering pertinent business, financial, service, and operations information, and targeting top sellers while catering to potential buyers.
  • Developing and implementing new design and marketing strategies for the internet sales department including website, personnel, multiple lead sources, social media presence, etc.
  • Maintaining accurate online inventory, including creating and updating all comments and descriptions.
  • Accomplishing financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions, and serving as finance manager at times when acting finance manager is unavailable.
  • Assisting human resources by recruiting, selecting, training, mentoring, and disciplining employees, as well as providing a safe, secure, and legal work environment where staff can develop personal growth opportunities.
  • Accomplishing staff results by communicating job expectations by planning, monitoring, and appraising job results, and developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Internet Sales Manager 10/2010 to 10/2014
Dave Dennis CJDR Beavercreek, OH
  • Arranging and implementing best practices, goals, and objectives to ensure effective sales approaches.
  • Guiding, instructing and directing sales team personnel and assisting in organizing all the sales activities and daily duties, including closing sales.
  • Preparing sales reports, evaluating the performance of sales team members and providing them with relevant feedback, so as to improve their sales figures.
  • Assisting sales people in various customer interactions, including making appointments and following up throughout the entire purchasing experience to ensure enhanced customer satisfaction.
  • Keeping updated on new products and features, and explaining the advantages to customers to increase sales of a particular product.
  • Handling online marketing including search engine optimization and search engine marketing to drive internet traffic into the business, helping bridge disconnects in the sales process via online operations.
  • Researching on the internet and forming partnerships and links with other stakeholders on the internet such as the webmaster and other website owners.
  • Overseeing all design changes to company website, including pricing and inventory.
  • Preparing the sales budget and ensuring budget adherence, setting sales goals and making projections of internet sales revenues, ensuring a sales increase of 35% each year for three years.
Internet Sales Manager-Sales/Leasing Consultant 03/1998 to 10/2010
Montgomery/Kings Jeep/Kings CJDR Cincinnati, OH
  • Gathering, analyzing, and interpreting external and internal data to design and implement business plans and strategies to promote the attainment of goals and objectives, leading to growth and prosperity.
  • Consulting with sales and other departments to plan, implement and execute site content, design, layout, and management that includes all the feature products, advertising, promotions, information, email responses, advertising campaign management, etc.
  • Analyzing the response rates and customer data for positioning decisions and implementing search engine optimization techniques.
  • Sorting out technical problems by working with the website development team and using various techniques to achieve the assigned sales objectives.
  • Creating a positive online presence with extensive use of social media and customer testimonials to capture all internet sales leads, utilizing the psychology of internet customers and appropriate methods to draw them into the business.
  • Establishing and maintaining relevant controls and feedback systems to monitor the operations of the department, improving efficiency and effectiveness, while ensuring adherence to legal rules and guidelines.
  • Assisting other managers and supervisors as needed to handle entire sales department.
  • Preparing periodic reports for management to track strategic goal accomplishment, including response rate, total number of internet leads received, appointments set, and personal sales goals.
  • Building and maintaining relationships with partners, vendors, and suppliers, as well as handling occasional sharing of inventory.
Education
High School Diploma: Anderson High School - Cincinnati, OH