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Career Overview

Reliable and energetic bank/retail manager with over 10 years experience seeks a new challenge in the Metro Detroit Area. Expertise includes  team building, customer focused sales, talent recognition, and accomplishing set tasks in a high volume environment.

Areas of Expertise
  • Operations Management
  • Client-focused
  • Financial records and processing
  • Reports generation and analysis
  • Branch audits
  • Training and development
  • Excellent interpersonal and coaching skills
  • Performance metrics
  • Retail inventory management
  • Sales expertise
  • Microsoft Office
Accomplishments

Achieved an excellent rating on all Branch Operational Audits in 2018.  Promoted to Assistant Manager in 2010.  Received numerous Customer Service Accolades and Top Sales Associate awards.  Co-managed highest volume store in West Michigan for over 6 years.  Asked by district manager to transfer to different stores in order to help improve sales and employee performance.

Experience
12/2007 to 05/2009
Substitute Teacher PESG Grand Rapids, MI
  • Daily classroom management in K-12 classrooms
  • Develop lesson plans on the spot for multiple subjects
03/2002 to 05/2010
Third Key Manager GameStop Grand Rapids, MI
  • POS experience, Microsoft Windows, Office, Outlook, Excel
  • Inventory management and counts
  • Sales focused position with focus on achieving daily and weekly sales goals
05/2010 to 06/2017
Assistant Manager GameStop Grand Rapids, MI
  • Interview and hire for sales associate and management positions
  • Work with Store Manager to create sales plans and goals
  • Analyze sales projections and Profit & Loss plans in order to increase sales and create store focus items
  • Use on the floor coaching and role play exercises to improve employee sales and guest interactions
  • Create a long term "Guest Service" plan for entire store to improve guest survey scores and feedback
08/2017 to Current
Branch Service Manager Huntington National Bank Southfield, MI
  • Interview, hire, train, and coach all new colleagues
  • Responsible for daily operations of the branch
  • Conduct weekly audits for cash, account issues, and daily operations
  • Customer service and account maintenance
  • Resolve customer issues and research due-diligence cases
  • Prevent fraud and identity theft on consumer accounts
  • Conduct monthly operations meetings


Education and Training
2007
Bachelor of Science: Social Studies/Secondary Education Grand Valley State University Grand Rapids, MI
  • Graduated December 2007
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Executive Profile

Accomplished and commercially savvy Global Team Director managing Sales, Marketing and Operations for custom engineered projects & integration engagements (hardware/ software/automation). Over 20 years of Sales & Marketing experience with a proven track-record of selling high end (+1M to $5M) customized automation solutions to the Life Science market. Account Management B2B and channel partners. Extensive network of key industry contacts (C Level, Directors, Lab Managers, PIs, instrument vendors). Knowledgeable and aware of current challenges, applications and successes of the customer base with a speciality in Drug Discovery, Cell Line Development and Biologics Discovery.

High-energy, results-oriented team builder with an entrepreneurial attitude and ability to engage in front line sales to build credibility, negotiate and close the business. Brings creativity and excitement to a collaborative & consultative sales process.

Skill Highlights
  • Complex sales process engineering & management, negotiation and project management
  • Excellent written and verbal communicator
  • Strategic planning, Sales planning, forecasting and tactical execution of Operations plans
  • Partnership agreements, vendor relationship management
  • Team builder and integration of product channels & services
  • New business development through partners, integrators and reseller networks
  • Recruiting and Hiring
  • Financial records analysis
  • Well-versed in contract law
  • Complex project negotiations
  • Market and competitive analysis
  • Profit and revenue-generating strategies
  • Multidisciplinary team leadership
  • Compelling leadership skills
Core Accomplishments
  • Over 19 years experience in Lab Automation custom integrated systems design & sales for life science research
  • Created new business unit with breakout growth for Molecular Devices, based on customization projects & automated workflow
  • Built team of elite engineers and scientists Globally to address customer needs for quick advancement of product in region
  • Single-handedly grew sales from <$1M to +$19 million in 2 years through strategic investment, partnership management, direct sales & risk management
  • Doubled sales of lab automation products from 2011 to 2014, by integrating multiple sales channels (previously separate sales teams), merging in contracts sales and re-organizing resources to sell more efficiently in region
  • Created in field & social marketing programs & partnerships to expand new product sales, and enhance lead generation ten fold
  • Streamlined and automated quote and bid preparation through statement of work and project initiation for new product, which reduced company costs and reduced sales cycle time by more than 50%
  • Developed CRM (SFDC) and proposal applications to capture and monitor all global sales activities, trends YOY by product and region for direct and channel partners for the custom business
  • Developed highly effective sales training strategies as Sales Manager of a 7-person team with 3 new field hires within a 6 month period

Successfully sold to, negotiated and worked closely with:

  • Top 20 Pharmaceutical research companies in North America
  • Top 15 Biotech companies
  • Top Academic Facilities, Government and Research Hospitals

Designed and implemented automation solution for applications in High Throughput Screening, High Content Screening, Genomics, Proteomics, Compound Management, BioBanking, Stem Cell Research, Cell Culture & Biology, Immunoassay, Clinical Diagnostics & Vaccine Development

Education
Bachelor of Engineering: Chemical Engineering McGill University Montreal, QC

Minor: Biotechnology

MBA: Finance, Marketing, Organizational Behaviour University of Edinburgh Edinburgh, Scotland, Scottland
Certificate: Business Systems 2015 Danaher University Indianapolis, IN, USA Danaher Business Systems (DBS) Training
Professional Experience
Director and General Manager, Custom Engineering 05/2015 to Current Molecular Devices & ForteBio LLC San Jose, CA
  • Created a unique sustainable revenue stream for Molecular Devices, by developing  a new custom engineering business, resulting in $+19 million USD in revenue in 2 years. Expanding to +$30 million in 4 year period. All while operating at a profit (no loss sustained during business build).
  • Sold and Implemented largest single sale at Molecular Devices (within first 6 months). Continue to drive the businesses top revenue generating sales across the product portfolio with integration of multiple devices/customization services and automation.  
  • Wholly accountable for performance and operation of global custom integration business (sales, operations, marketing, financial performance (P&L)) 
  • Created new visual and transparent processes for daily management and reporting, project management & sale opportunity tracking.
  • Created new revenue streams through offering customization services and integrated automated workflow to our customers.
  • Built a team of elite engineers and scientists, based in Silicon Valley and field support globally to grow our lean product development capabilities and serve our customer workflow clients. 
  • Provide product management & leadership for the custom solutions product line. Set strategy for business unit sales and marketing efforts, and provided marketing collateral and presentations to internal colleagues sales/customers. 
  • Introduced new virtual and augmented reality tools for system design and deployment.
  • Project Management & build optimization.  Integration & co-ordination with production facilities in China, services team for deployment and customers directly. 
  • Have developed over 20 new sustainable "products" through custom engineering and re-sale efforts.
  • Participated in Danaher M&A activities as a subject matter expert.
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Led engineering & scientific team in delivery of custom & automation projects requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
Director of Sales, Americas 01/2012 to 04/2015 Thermo Fisher Scientific, Lab Automation Waltham, MA
  • Responsible for over 75% of the global business unit AOP Revenue for Laboratory Automation & Incubation Product Line
  • Integrated two previously separate product lines and service contract sales into a consolidated team, growing sales with same headcount. Management of sales plans, quarterly bookings/revenue by product line and function
  • Crafted compensation plans to motivate sales team behavior, focus on growth and cross-sell of products/services, resulting in increased sales of 30% YOY
  • Execution of 5 re-seller contracts resulting in an increase of +$1 million in sales within the first 12 months.
  • Creation of sales tools, training materials and territory plans for new and existing regions. Tactical sales training and sales collateral created for new territories (Latin America, distributors), new partners and re-sellers in the US and Canada, and direct sales team
  • Lead roll-out of global CRM implementation and administration (Salesforce.com) including quoting system, reporting, project management and marketing campaigns
Director North American Sales 01/2006 to 12/2011 Thermo Fisher Scientific, Lab Automation Waltham, MA
  • Built a cohesive and strong team of individual contributors from the ground up
  • Re-defined sales strategy and territory plan with new automation product mix and through product challenges and market weakness
  • Creation of stable sales forecasts necessary for production planning and quarterly revenue recognition
  • Directly managed, negotiation and closed all sales opportunities for large automation projects booked ($2 to $6 million per project)
  • 2007 Sales Management Award: Quota Over-achievement 153%
Key Account Manager North America 01/2003 to 01/2006 Thermo Fisher Scientific - Lab Automation Waltham, MA
  • Handled the highest volume accounts for the business at any given time and counted on for the steadiest and most predictable sales pipeline
  • Created successful, on-going business relationships with director level and lab researchers at the top drug discovery sites (Pharma, Biotech, Research Hospitals, Core Facilities) in North America. Accounts included Novartis BMS, Pfizer, Wyeth, Merck, MSK, Regeneron, Mt Sinai, Schering-Plough.
  • Emphasis on sales of custom integrated platforms involving automated microplate instrumentation for liquid handling, detection, sealing, plate/tube manipulation, refrigeration/incubation, thermocycling and imaging
  • Sales Awards: 2006 Overachievement of quota, 2005 President's Council, 2004 National Leadership Award (281% of quota), 2003 President's Award, 2001 President's Award
Interests

Piano, Pilates, Skiing

Certifications

Professional Engineers of Ontario, Licensed Engineer P.Eng

Practical Process Improvement (PPI), Thermo Fisher Scientific

Danaher Business Systems (DBS) Kaizen, Problem Solving Facilitator
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Professional Summary
Highly motivated professional with a diverse financial service career in institutional business development and project management. Driven to effectively create, build and nurture long-term professional business relationships with different stakeholders. Currently specialized in generating company growth through lead generation, customer service and sales and marketing techniques for investment banking and digital services.
Languages
  • Spanish (native language)
  • English (Native, C2) TOELF
  • Portuguese (Fluent, C1)
  • German (Comprehensive B1) Currently enrolled in Sprachschule
  • French (Comprehensive B1) Diplôme (Alliance Française)
Skills
  • Independent and pro-active attitude, self-management.
  • Performance metrics
  • Business development and highly customer oriented
  • Collaboration and team work.
  • Excellent communication, writing and presentation skills in English and Spanish.
  • Proven analytical skills.
  • Situation analysis and problem solving.
  • Keen sense of compromise



  • B2B and B2C relations.
  • Experience working with international teams
  • Command of Office Suite (Advanced Excel, Word, Powerpoint), Core banking, SQL, CRM: Sales Force.
  • Account management
  • Strategic planning
Work History
DeVere Group Business Development Manager | Barcelona-Berlin | December 2017 - Current
  • Negotiate and close long-term agreements with new clients in Barcelona and Berlin.
  • Developed new business by networking with valuable customers.
  • Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Ensured that client inquiries were handled professionally and efficiently
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Inter-American Development Bank, IADB Project Consultant | Different Locations, Colombia | January 2014 - September 2015
  • Launched, managed and coordinated pilots in the supply of financial services (digital and traditional) for target population in the areas of influence of the program.
  • Formalized partnerships with financial operators to conduct commercial testing and distribution of financial products (plan, control and develop B2B operations).
  • Business development.
  • Developed Marketing Strategies for Fintech services.
  • Led, trained and managed field team.
  • Analysed results for scalability (Lessons learned, sustainability).
Bancolombia Bank Key Account Manager | November 2011 - January 2014
  • Business Development and Customer success manager for international companies.
  • Acquired and developed customer relationships with over 80 high asset value clients.
  • Main contact between C-Suite and Bank.
  • Utilized cross-selling, telemarketing and direct marketing techniques focused on client's needs.
  • Renegotiated credit and collateral documentation.
  • Lead team in handling customer service issues and problem resolution "On the Spot".
  • Analysed customer metrics and applied strategic measures.
Bancolombia Bank Credit/Risk Analyst | December 2009 - November 2011
  • Determine creditworthiness of international corporate loan applicants by analyzing financial data: balance sheets, income/cash flow statements, budgets, and projections.
  • Created financial and cash flow forecasting models to determine debt repayment and deal profitability in project finance requests.
  • Assisted commercial managers with the establishing of terms under which credit will be extended and renewed, including the costs, repayment, and covenants.
  • Wrote minutes from loan approval and asset review meetings.
  • Prepared presentations for the credit committee.
Secretariat of Finance and Public Credit Tax and Planning Official | Bogota, Colombia | October 2008 - November 2009
  • Analysis and projection of settlements district taxes as main data of the district financial planning.
  • Answer to legal requirements and processes carried out by the Secretariat of Finance to the taxpayer.
  • Managed large databases, issue of massive documents.
  • Projecting and issuing administrative acts for signature in the Taxes Division Office.
  • Apply the quality management system procedures, certified according to ISO 9001-2000.
Education
Master of Arts International Economics and Development Hochschule für Technik und Wirtschaft Berlin Berlin, Berlin, Germany | 2015-2017 Thesis Topic: "Tackling Financial Exclusion through Digital Banking".
Bachelor of Arts Finance and International Relations Universidad Externado de Colombia Bogota, Colombia | 2003-2008 Thesis Topic: "Border Law in Latin-America: discouraging International Trade and Development"
OTHER EXPERIENCE AND SOCIAL WORK

06/2017-11/2017      Opportunity International       
                                         Researcher/Content Producer                                                  
02/2013-12/2013      San Mauricio Foundation                                                                                                                 English Teacher
09/2011 – 10/2011   Un techo para mi país                                                                                                                       Volunteer/Builder
01/2008 – 09/2008   Senate Commission on International Trade (Colombia)                                                   Researcher 

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Education
Bachelor of Arts: Legal Studies, 2016
University of California - Santa Cruz, CA
Legal Studies
Skills
  • Good judgment
  • Time management
  • Excellent communication skills
  • Team building
  • Critical thinker
  • Self-motivated 
  • Efficient Multi-Tasker
  • Accurate and detailed
  • Strong motivation 
  • Flexible
Work History
Technology Specialist, 01/2016 to 2018
Group Oliver
  • Defined security requirements for computer systems, including mainframe, workstations, and personal computers.Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.Debug and maintain servers by addressed performances issue and implemented recovery producers.
  • Troubleshoot hardware and software provided continued maintenance and development of bug fixes and patch sets for existing web applications.Diagnosed and troubleshoot UNIX and Windows processing problems and applied solutions to increase company efficiency.Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.Consistently met deadlines and requirements for all production work orders.
Teller, 12/2009 to 09/2013
Us BankLos Angeles
  • Scheduled staffing for the main branch.Executed customer transactions, including deposits, withdrawals, money orders and checks.Rapidly and efficiently prepared customer and ATM cash and change orders.Organized, stocked and maintained the teller window area.Processed quarterly Vault and ATM audits with a zero error rate.Coordinated daily cash reconciliation at a high-volume location.Handled various accounting transactions.
06/2009 to 12/2009
Radio Shack - Redondo Beach
  • Calculated sales commission for the sales team.Planned and led three training sessions to promote sales team professional development and sales goalreinforcement.Consistently hit and exceeded sales goals by 25%.Identified and qualified customer needs, developed sales strategies and negotiated and closes profitableprojects with an 85% success rate.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly andefficiently.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Key Holder, 11/2006 to 02/2009
Verizon Wireless
  • Contributed to team success by exceeding team sales goals by 110%.Consistently hit and exceeded sales goals by 20%.Identified and qualified customer needs, developed sales strategies and negotiated and closes profitableprojects with a high success rate.Promoted from Team Leader to Assistant Manager within 12 months.Counted cash drawers and made bank deposits.Assigned employees to specific duties to best meet the needs of the store.Reordered inventory when it dropped below predetermined levels.Instructed staff on appropriately handling difficult and complicated sales.Hired, trained and evaluated personnel in sales and marketing.Examined merchandise to verify that it was correctly priced and displayed.Scheduled and led weekly store meetings for all employees.Increased profits through effective sales training and troubleshooting profit loss areas.
Teller, 11/2005 to 08/2006
Wells Fargo Bank
  • Top Sales for the district Cash management Executed customer transactions, including deposits, withdrawals, money orders and checks.Rapidly and efficiently prepared customer and ATM cash and change orders.Pulled daily branch audit and sales reports.Coordinated daily cash reconciliation at a high-volume location.Exceeded quarterly sales goals by 120%.
Sales, 05/2003 to 11/2005
Circuit City
  • Attended monthly sales meetings and quarterly sales training.Met existing customers to review current services and expand sales opportunities.Maintained knowledge of current sales and promotions, policies regarding payment and exchanges andsecurity practices.Consistently hit and exceeded sales goals.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly andefficiently.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
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Objective
Seeking an opportunity in Administration to utilize my interpersonal skills and administrative business experience in order to maximize and aid in an efficient and results-driven environment.  
Summary of Qualifications
  • Dedicated team player
  • Self-motivated
  • Great communication and interpersonal relationship skills
  • Scheduling
  • Markdowns
  • Maintenance of Training Materials
  • Strong Work Ethic/Flexibility
  • Meticulous attention to detail
  • Office Organization
  • Bilingual (English/Spanish)
  • Shrink Reduction
  • Application Exercises (Skills Tests) 
  • Knowledgeable in Microsoft Excel/Word and Kronos Application
  • Educated in Data Processing and Formatting 
  • Result Driven and Goal-oriented 
Achievements
Coordinate and delegate daily functions for a team of 52Received certificates for associate of the quarter, which is chosen by both management and my peers, for outstanding performance. Promoted customer satisfaction surveys by 40% in under 8 months this year. Selected to be the district champion for mega shoe roll out, which meant traveling to stores within the district and train their teams. Promoted to men's Coordinator after 7 months of employment and worked my way up to an Admin Coordinator/Key Carrier.  
Experience
October 2008
to
Current
Marshalls Temecula, CA Admin Coordinator/ Key Carrier
As an administrative coordinator I provide support for the operation functions within the store, including various administrative and human resource tasks. Maximize employee retention by creating a positive work environment and productive atmosphere. Ensures there is a maintained compliance with company and legal requirementsManage stores controllable and place monthly orders. Update employee paperwork and records. Manage operations in accordance with budget requirements. Cultivate productive leadership teams to drive improvements. Identify inefficiencies and make recommendations for process improvements by utilizing critical thinking and problem solving skills. Utilize knowledge in Kronos to manage payroll, time, and attendance systems. Complete weekly and quarterly audits. Mentor team members to succeed and advance within the department and company by developing and coaching. Work hand in hand with the Operational Manager and Store Manager in order to resolve issues and maintain results. 
May 2004
to
May 2008
Marshalls Temecula, CA Department Coordinator Arranged items in favorable positions and areas of the store for optimal sales. Effectively communicated and coordinated execution of the quarterly flows with store management. Answered incoming telephone calls with professional and knowledgeable responses. Maintained up-to-date knowledge of customer buying habits by knowing of business trends. Replenished floor stock and processed shipments to ensure product availability for customers.
October 2003
to
May 2004
Marshalls Temecula, CA Cashier Provided professional and courteous service at all times. Assessed customer needs and responded to questions. Properly used company directed ringing sequence.
Education
2019
Mt. San Jacinto College Menifee, CA, USA Associate of Arts: Liberal Arts/Business Admin
Interest and Activities
Enjoy spending time with both family and friends, staying active and each year I volunteer and help organize our annual JDRF (Juvenile Diabetes Research Foundation) charity drive.
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Professional Summary
Through years of customer Service experiences as an energetic sales professional with a knack for matching customers with optimal products and services to meet their specific needs. Consistently received excellent feedback from customers. With a demonstrated track record of successfully managing small to large projects from start to finish. Effectively able to multitask and work under pressure to accomplish overall objectives.Customer-oriented customer service representative  successful at troubleshooting and handling customer support issues in a timely manner. Customer Service Manager with more than 16 years of professional customer service and leadership experience.
Skills
  • Trusted key holder
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Training development aptitude
  • Proficient in cash management
  • Shipping and receiving professional
  • Cash flow management
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
  • Mediation capability
  • Talented client relations manager
  • Skilled in call center operations
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Call center metrics decoding aptitude
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Marketing savvy
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Persuasive speaker
  • Budgeting expertise
  • Customer service award
  • Completed telephone training seminar
  • Familiarity with Key Performance Indicators (KPIs)
Work History
Contact Representative 02/2016
Department of Defense Cleveland, Ohio
  • Support military and civilian personnel in a call center environment.
  • Customer Service: Assist members with their retired pay accounts by researching pay inquiries and/or discrepancies.
  • Resolve issues with creating accounts, suspended accounts, user identification and security questions.
  • Deliver quality customer service while committed to continual improvement.
  • Communication Skills: Articulate information in an effective manner while clarifying information as needed.
  • Build trust and rapport with both management and associates.
  • Address customer questions and issues while demonstrating courtesy and respect.
  • Provide both written and oral communication to reserve and former military personnel.
  • Protect financial interest of customers in accordance with the Privacy Act of 1974 and safeguards Personally Identifiable information (PII).
  • Problem Solving: Identify and analyze problems while generating solutions and evaluating alternative perspectives.
  • Make effective recommendations based on findings and choose a course of action that is in the best mission and customer.
  • Computer Skills: Gather and enter data into computer systems such as IMATS, MilPay, Master Database, and IBM databases such as MXC and MMA.
  • Utilize job-relevant information systems and software applications.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
Key Carrier 02/2000
TJ Maxx Woodmere, Ohio
  • Provide complete supervision of retail organization.
  • Responsible for the daily opening and closing of the facility, customer service, cashiering, and control of the front line registers, and the daily cash balance.
  • Duties also included configuration of the day and evening employee breaks, and providing approval for cash and credit refunds.
  • Including cash office, data entry, and sell data at the end of the day.
Clinical Services Pharmacy Technician 11/2010 to 05/2011
Universal American Solon, Ohio
  • Provide communication with physicians, nurses, pharmacists and patients regarding the coverage determination and redetermination.
  • Independently monitor and manage workflow, and assist pharmacist in maintain workflow as required to meet all timeline requirements.
  • Ensure data within web-based workflow management as required.
  • Ensure correct application of drug benefits.
  • Also to maintain multi-task within multiple systems and source programs.
Proof Operator 01/2007 to 05/2009
National City Cleveland, Ohio
  • Provide quality customer service Customer service encoded checks and balance accounts to meet deadlines for quality customer service.
  • As well as data entry, filing paperwork and word process.
Pharmacy Technician 01/2006 to 01/2008
Giant Eagle Ohio
  • Provide daily assistance to the pharmacists with the preparation of medications and other healthcare products for patients.
  • As well as the entry of the patient info for the pickup or drop off of medications.
  • Position includes providing quality customer service, filing prescription, billing insurance companies, counting tablets labeling bottles, and general duties as assigned.
Customer Service Representative Office Maxx Mentor, Ohio
  • Provide customer support via telephone Duties included answering inbound calls for customers inquiring about order entries, and the status of their order.
  • Also responsible for doing cancellations, returns, and providing complete customer support.
Education
High School Diploma: 2002 Cleveland Christian Academy -

certifcate of Pharmacy Techinican professional : Pharmacy 2007 Cleveland Institute of Dental-Medical Assistants, Inc. - Cleveland, OH
  • Coursework in Pharmacy Technology
  • Coursework in Biology, Chemistry and Physics
  • Coursework in Pharmaceutical and Healthcare Marketing
  • Coursework in Medical Billing and Coding
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Professional Summary
Dedicated Store Manager with more than 16 years in store management. Well-versed in customer service, directing personnel, creating effective merchandising projects and using sales strategies to boost store sales and profits.
Skills
  • Positive and friendly
  • Detail-oriented
  • Excellent work ethic
  • Strong interpersonal skills
  • Team building expertise
  • Merchandising
  • Strategic thinker
  • Staff training and development
  • Goal-oriented
Work History
Store Manager 10/2013 to 01/2018
Save Mart Supermarkets Tracy, CA
Responsible for the business performance of each assigned store that I managed which includes all the departments and sub departments. Accountable for superior customer service levels, maximizing sales/profits, all labor requirements, maintaining legal compliance regulations, training, hiring and implementation of all new concepts.
  • Achieved Customer Service Awards every quarter.
  • District Labor Coach. Responsible for the labor performance of the six assigned stores.
  • Selected in 2015 to lead the only Tracy Save Mart in a total store remodel under the new company concept model (2nd store in the company under the new concept).
  • Achieved the second and third highest net operating income since that store became a Save Mart one full year after the completion of the new concept remodel.
  • Transitioned two stores in the company that were high shrink/high sales into high performing certified stores under the new Total Loss initiative. Less than 25% of the company have stores that are certified.
  • Increased profits through effective sales training and troubleshooting profit loss areas which turned a historically negative net operating income store into a store that made money.
  • Conducted store inventories monthly for fresh departments and quarterly for non fresh departments.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Planned out every weeks merchandising displays and ordering levels with every department.
  • Conducted daily huddles with department managers regarding sales, labor and shrink.
Assistant Store Manager 12/2012 to 10/2013
Save Mart Supermarkets Modesto, CA
Assisted the Store Manager in total store operations, training, hiring, legal compliance, customer service levels and building sales/profits.
  • Labor Coach for the Modesto Market Stores.
  • Hiring Manager for the Modesto Market Stores.
  • Promoted within 1 year to Store Manager based on Leadership Skills, Superior Customer Service, Training Expertise, Sales Building Ideas and Labor Savings.
Center Store Manager 08/2010 to 12/2012
Save Mart Supermarkets Sonora, CA
Responsible for all sales, ordering and merchandising in all areas of Center Store (Grocery, Frozen/Dairy/Deli, General Merchandise, Liquor). 
  • Top performing Center Store Manager in two different geographic areas and was named Center Store Team Captain twice which oversaw a group of four stores in each Team.
  • Acting Store Manager in Sonora, CA for 6 months. Recorded the fourth and fifth highest net operating income in that stores history during those two quarters.
Head Clerk 04/2002 to 08/2010
Save Mart Supermarkets Antioch, CA
  • Responsible for total store conditions when in charge of the store to include the direction of all employees in all departments, and ensure customer service is at optimal levels.
  • Assisted in merchandising Center Store departments.
  • Ordered and Merchandised all Wine/Beer/Liquor Displays.
  • Acting Store Manager in 2005 for 6 months.
Key Carrier 02/2001 to 04/2002
Save Mart Supermarkets Stockton, CA
Service Specialist / Cashier 07/1999 to 02/2001
Save Mart Supermarkets Stockton, CA
Education
Computer Science San Joaquin Delta College - Stockton, CA
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Skills
  • Proficient in updated WHMIS and HHPS safety systems.
  • Intermediate Mathematical Skills
  • Safety-conscious
  • High Spacial Awareness
  • Advanced planning
  • Organized
  • Basic to advanced knowledge on safe operation of various safety tools.
  • Proficient in using the Windows operating system.
  • Proficient in using Microsoft Office Word, Powerpoint,OneNote, Publisher.
  • Basic Java programing skills.


Work History
metroland media Newspaper Carrier | Mississauga, ON | July 2016 - December 2016
  • Verified each delivery against shipping instructions before delivering to customers.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management.
  • Fostered positive working relationships with customers by responding to their questions and concerns.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Interpreted maps and followed written and verbal directions.
Education
High School Diploma St. Martin Secondary School Mississauga, ON, Canada | 2019