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Summary

Attentive Assistant Store Manager offering over 4 years combined experience in a management position. Focused and enthusiastic with strong background building strong and successful teams and creating positive working environments. Motivated to maintain customer satisfaction and contribute to company success.

Qualifications
  • Team player who works effectively with others in supervisory level
  • Excellent multi-taster with strong organizational skills
  • Bilingual
  • Sharp problem solver adaptable to new procedures/changes
  • POS systems operations
  • Team leadership
  • MS Office proficient
Recent Work History
First Assistant Manager, 12/2019 to Current Wetzel's Pretzels Kissimmee, FL
  • Carefully trained and supervised team members and assistant managers.
  • Conducted interviews.
  • Scheduled employees based on projected sales and labor.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shopping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Kept labor cost on or around 15 percent while maintaining excellent service and profit levels.
First Assistant Manager, 01/2019 to 02/2020 Yankee Candle Orlando, FL
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Coached and developed store associates through formal and informal interactions.

Key Holder, 09/2018 to 03/2019 Tervis Store Orlando, FL
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate. 
  • Changed floor set based on season
Other Experience
Inbound Customer Service, 06/2016 to 02/2018 Holiday Inn Club Vacations Orlando, FL
Store Manager, 03/2016 to 06/2016 Cubesmart Pine Hills, FL
Sr. Customer Assistant Representative, 04/2015 to 03/2016 Enterprise Rent-a-Car Jamaica , NY
Assistant Manager, 03/2011 to 07/2014 Wetzels Pretzels Orlando, FL

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Summary

Psychology student: actively seeking a career opportunity, which compliments my communication, critical thinking, investigative, and cultural diversity skills, as well as challenge my knowledge and training skills.

Skills
  • Effective communication 
  • Fluently bilingual in English and Spanish
  • Microsoft Office 
  • Point of Sale
  • Conflict Resolution 
  • Creative Thinking
  • Critical Thinking
  • Deductive and inductive Reasoning
  • Leadership 
  • Multitasking
  • Organizational
  • Problem Solving 
  • Research
  • Writing 
Education and Training
Carlos Albizu | | Doral, FL, United States of America Bachelor of Science in Psychology 2015
GPA 4.0 
Minor in Forensics
Miami Dade College Wolfson Campus | | Miami , FL, United States of America Associate of Arts in Psychology 2013 GPA 3.95 
Experience
Wells Fargo | Surfside, FL Service Manager 04/2019 - Current
  • Ensured policy, procedure, and regulations are reviewed and reinforced on a daily basis to maintain an efficient branch, maintaining low exposure to risk.
  • Manage risk and compliance in the leadership role.
  • Hired, trained, developed and monitored performance of teller service line.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
Wells Fargo | Surfside, FL Personal Banker 1 10/2016 - 04/2019
  • Wells At Work Advocate
  • Gained Service Manager knowledge through training, obtaining new skills and training in risk, operations, loss prevention, and leadership
  • Assure effective risk management, prevent loss exposure, avoid fraudulent and financial abuse; As well as, cash handling procedures, maintain accurate vault, safe deposit box records, and other operational tasks
  • Provide tools and knowledge to assist in client's financial goals.
  • Advise customers in how to maintain their current accounts, open, and close accounts; as well as perform other account services
  • Provide excellent customer service, as well as maintain a positive work environment for the team member experience
  • Be knowledgeable in banking procedures, services, and products
Wells Fargo | Sunny Isles Beach, FL Teller 06/2015 - 09/2016
  • Administer monetary instruments in an efficient and timely manner
  • Provide excellent customer service to non-account holders and account holders
  • Maintain the safety and security of account information while processing transactions
  • Assist bankers in opening accounts, credit cards, and introducing other products
  • Advise customers in new products and other Wells Fargo policies, benefits, and opportunities available at their discretion
  • Detect and report fraudulent activity
  • Maintain the ATM cash dispenser and ship deposited checks
Miami Dade County Department of Occupational Safety and Health | Miami, FL Safety and Health Intern 06/2012 - 08/2012
  • Member of Miami Dade's Infectious Disease Exposure Assessment and Surveillance Team        
  • Interviewed 15 employees during an infectious disease outbreak to determine cause and correlation to the occupational setting   
  • Updated/modified infectious disease exposure interview forms      
  • Sampled high touch surfaces for biological contamination utilizing ATP technologies     
  • Assisted in providing training on infection awareness to the Office of the Medical Examiner and the Department of Corrections and Rehabilitation.   
  • Participated in 2 autopsies at the Medical Examiner's office, gained knowledge of the role of forensic pathology when determining the cause of death        
  • Assist in the inspection of Miami-Dade County jail system  
Tutoring Services | Miami, FL Tutor/Mentor 10/2010 - Current
  • Create a motivating and positive atmosphere for student(s)  
  • Create study guides and other tools as an educational resource to excel in examinations       
  • Provide additional tools and resources to assist in completing assignments, projects, and homework        
  • Educate students in all school subjects, life skills, foreign language, and cultural diversity     
  • Combine patience, motivation, dedication, and determination for student during sessions      
  • Help students with organization & time management skills by encouraging use of agendas & planners    
Nine West | Aventura, FL Senior Sales Associate and Key Holder 06/2011 - 07/2014
  • Provide STARR WorldClass Customer Service to clientele
  • Organizing and merchandising displays
  • Help in training new part time associates
  • City Chic Collection Store Ambassador: has trained current and new hires to sell product through product knowledge and skills
  • Held responsible to handle cash register duties, including during opening and closing procedures
  • Maintenance of information and records of clientele and customer conversion

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Professional Summary

Practiced Bar Back who genuinely enjoys providing superior hospitality. Track record of working alongside some of the most talented bartenders in the area. Looking for employment at a vibrant bar or restaurant that will provide an opportunity for advancing my skills and ascending to a bartending position. Professional Bartender with an extensive knowledge of spirits and an intuitive ability to engage customers of all types. Friendly, open and committed to building a customer base by providing a positive service experience. Veteran Bartender with progressive experience in the hospitality industry ranging from casual to high-end. Looking to contribute to a dynamic team at a high-volume, fast-paced establishment.

Skills
  • Engaging personality
  • Creative mixology
  • Aloha POS
  • Attending multiple customers
  • Responsible alcohol service
  • Handling difficult customers
  • Highly reliable
  • Clear and effective communication
  • Inventory
  • Ordering bar supplies
  • Preparing garnishes
  • Changing beer kegs
  • Positive attitude
  • Interpersonal skills
Work History
Barback/ Caddie , 04/2017 to 09/2018
Topgolf Fort Worth, TX
  • Replaced empty kegs and soda syrups.
  • Cleared empty glasses, used plates and trash.
  • Delivered food to customers at bar and tables.
  • Learned how to make a wide variety of mixed drinks.
  • Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Restocked ice, condiments and snacks.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Set dining tables according to type of event and service standards.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Assisted co-workers whenever possible.
SALES ASSOCIATE, 07/2014 to 03/2017
MACY'S FORT WORTH, TX


  • Prepared merchandise for sales floor.
  • Wrote, negotiated and finalized sales contracts.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Wrote sales slips and sales contracts.
  • Engaged with customers in a sincere and friendly manner.
  • Organized racks and shelves to maintain the visual appeal of the store.
Internship In Architectural Drafting, 06/2013 to 12/2014
REACH ARCHITECTS AUSTIN, TX
  • Completed comprehensive code compliance evaluations.
  • Analyzed project feasibility and costs prior to drafting designs.
  • Discussed zoning laws, fire regulations and building codes with healthcare and governing agencies.
  • Created, printed and modified drawings in AutoCAD.
  • Kept the project on schedule and within budget while serving as project leader.
  • Verified that construction detail documentation conformed to quality assurance and best practice standards.

BARTENDER , 08/2013 to 02/2014
Casa Mañana FORT WORTH, TX
  • Greeted guests in a timely and professional manner.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Maintained full knowledge of beverage lists and promotions.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Poured drinks using standard pour according to specifications.
  • Managed strict beverage control to minimize waste.
  • Set up glassware and liquor prior to events.
  • Ensured liquor was secured at the end of shifts.
  • Processed orders on a computerized Point of Sale system.
  • Upheld strict cash handling procedures.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Verified that guests at the bar were of legal age.
  • Refused service to intoxicated guests.

SALES ASSOCIATE, 07/2010 to 02/2013
MACY'S FORT WORTH, TX
  • Verified that all customers received receipts for purchases.
  • Answered questions regarding the store and its merchandise.
  • Prepared sales slips and sales contracts.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Greeted customers and ascertained customers' needs.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Prepared merchandise for sales floor.
  • Wrote, negotiated and finalized sales contracts.

BARTENDER/SERVER , 08/2006 to 02/2010
MOVIE TAVERN FORT WORTH, TX
  • Greeted guests in a timely and professional manner.
  • Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
  • Closed out cash register and prepared cashier report.
  • Cleaned and changed ashtrays and emptied trash cans as necessary.
  • Managed strict beverage control to minimize waste.
  • Upheld strict cash handling procedures.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Retrieved liquor, wine and beer from various storage facilities.
  • Served each guest courteously, quickly and efficiently.
  • Consistently used suggestive selling techniques.
  • Maintained a consistent, regular attendance record.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Maintained full knowledge of beverage lists and promotions.
  • Verified that guests at the bar were of legal age.
  • Refused service to intoxicated guests.
  • Notified a manager if a guest was intoxicated or rude to other guests.
  • Conducted monthly inventory.
  • Cleaned shelving, mixers, cups, blenders and soda guns.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Poured drinks using standard pour according to specifications.
  • Set up glassware and liquor prior to events.
  • Ensured liquor was secured at the end of shifts.
  • Processed orders on a computerized Point of Sale system.
  • Adhered to state laws regarding alcoholic beverage service.
  • Cleaned, mopped and vacuumed the bar area.
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
  • Kept ice bins filled
  • Loaded trays with accessories
  • Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
  • Re-filled individual condiment containers on each table
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Greeted each customer with friendly eye contact
  • Performed all transactions in a cordial, efficient and professional manner
  • Stocked bar with beer, wine, liquor, and related supplies
  • Swept and scrubbed floors
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Inventoried and restocked items throughout day.
  • Routinely removed trash and debris from restaurant.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Set up storeroom and work areas to allow easy access to stock items.

KEY HOLDER , 08/2003 to 03/2005
BAG'N BAGGAGE FORT WORTH, TX
  • Opened inventory boxes and restocked shelves.
  • Counted out cash drawers and balanced totals.
  • Processed cash, credit, debit and check payments.
  • Greeted customers promptly.
  • Received and counted money.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Accepted and processed customer returns.
  • Broke down boxes and disposed of trash.

Education
High School Diploma: 1995
SOUTHWEST HIGH SCHOOL - FORT WORTH, TX
ARCHITECT: ARCHITECTURAL DRAFTING, Current
TARRANT COUNTY COLLEGE - FORT WORTH, TX

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Professional Summary
Enthusiastic Sales Associate with more than 6 years experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques.
Skills
  • Proficient in using Microsoft Office Word, Excel, Powerpoint
  • Customer service focus
  • Relationship building
  • Flexible schedule
  • Multi-tasking strength
  • High energy
Work History
Sales Associate, 04/2017 to Current
Verizon Kaneohe, HI
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Built relationships with customers to increase likelihood of repeat business.
Sales Associate/ Key Holder, 10/2012 to 02/2017
T-Mobile USA, Inc Kaneohe, HI
  • Provided exceptional customer service to individuals, including greeting customers, answering phones and assessing their needs.
  • Worked with store management in opening, closing and operating the retail facility, including cash handling, inventory count and deposits.
  • Completed accurate paperwork and transactions according to company policies and procedures.
  • Assisted customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades.
  • Built customers confidence by making their experience comfortable, simple and solving their issues.
  • Engaged in service selling and right fitting the customer with the appropriate solution.
Store Manager, Ohana/Mobi PCS Kaneohe, HI
  • Lead the store team with store experience which improved customer loyalty.
  • Motivated the Sales team to exceed key performance objectives.
  • Provided continuous feedback and coaching to improve both the store and individual performance.
  • Delivered operational and merchandising excellence.
  • Ability to work well under pressure and can adapt quickly to change.
Education
Liberal Arts Degree: 12/15
Windward Community College -
  • 3.4GPA. 
  • Business Certification from Windward Community College.
  • Coursework included Business Administration, Accounting and Management Studies.

Bachelor of Arts: Business/Finance, present
University of Hawaii at Manoa -
  • Coursework in Marketing, Sales and Business Management.
Accomplishments
  • Ranked Top 50 Sales Associate Nationally in Pacific Northwest region on multiple occasions.
  • Received Top Sales Associate of the month on multiple occasions.
  • Most Activations in a month ever recorded in Hawaii 2016.