Key Holder resume examples

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Skillful Key Holder resume

Steven Rivera
Summary

Attentive Assistant Store Manager offering over 4 years combined experience in a management position. Focused and enthusiastic with strong background building strong and successful teams and creating positive working environments. Motivated to maintain customer satisfaction and contribute to company success.

Qualifications
  • Team player who works effectively with others in supervisory level
  • Excellent multi-taster with strong organizational skills
  • Bilingual
  • Sharp problem solver adaptable to new procedures/changes
  • POS systems operations
  • Team leadership
  • MS Office proficient
Recent Work History
First Assistant Manager, 12/2019 to Current Wetzel's Pretzels Kissimmee, FL
  • Carefully trained and supervised team members and assistant managers.
  • Conducted interviews.
  • Scheduled employees based on projected sales and labor.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shopping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Kept labor cost on or around 15 percent while maintaining excellent service and profit levels.
First Assistant Manager, 01/2019 to 02/2020 Yankee Candle Orlando, FL
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Coached and developed store associates through formal and informal interactions.

Key Holder, 09/2018 to 03/2019 Tervis Store Orlando, FL
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate. 
  • Changed floor set based on season
Other Experience
Inbound Customer Service, 06/2016 to 02/2018 Holiday Inn Club Vacations Orlando, FL
Store Manager, 03/2016 to 06/2016 Cubesmart Pine Hills, FL
Sr. Customer Assistant Representative, 04/2015 to 03/2016 Enterprise Rent-a-Car Jamaica , NY
Assistant Manager, 03/2011 to 07/2014 Wetzels Pretzels Orlando, FL
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Job-winning Key Holder resume

Kristie Valencia
Summary

Psychology student: actively seeking a career opportunity, which compliments my communication, critical thinking, investigative, and cultural diversity skills, as well as challenge my knowledge and training skills.

Skills
  • Effective communication 
  • Fluently bilingual in English and Spanish
  • Microsoft Office 
  • Point of Sale
  • Conflict Resolution 
  • Creative Thinking
  • Critical Thinking
  • Deductive and inductive Reasoning
  • Leadership 
  • Multitasking
  • Organizational
  • Problem Solving 
  • Research
  • Writing 
Education and Training
Carlos Albizu | | Doral, FL, United States of America Bachelor of Science in Psychology 2015
GPA 4.0 
Minor in Forensics
Miami Dade College Wolfson Campus | | Miami , FL, United States of America Associate of Arts in Psychology 2013 GPA 3.95 
Experience
Wells Fargo | Surfside, FL Service Manager 04/2019 - Current
  • Ensured policy, procedure, and regulations are reviewed and reinforced on a daily basis to maintain an efficient branch, maintaining low exposure to risk.
  • Manage risk and compliance in the leadership role.
  • Hired, trained, developed and monitored performance of teller service line.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
Wells Fargo | Surfside, FL Personal Banker 1 10/2016 - 04/2019
  • Wells At Work Advocate
  • Gained Service Manager knowledge through training, obtaining new skills and training in risk, operations, loss prevention, and leadership
  • Assure effective risk management, prevent loss exposure, avoid fraudulent and financial abuse; As well as, cash handling procedures, maintain accurate vault, safe deposit box records, and other operational tasks
  • Provide tools and knowledge to assist in client's financial goals.
  • Advise customers in how to maintain their current accounts, open, and close accounts; as well as perform other account services
  • Provide excellent customer service, as well as maintain a positive work environment for the team member experience
  • Be knowledgeable in banking procedures, services, and products
Wells Fargo | Sunny Isles Beach, FL Teller 06/2015 - 09/2016
  • Administer monetary instruments in an efficient and timely manner
  • Provide excellent customer service to non-account holders and account holders
  • Maintain the safety and security of account information while processing transactions
  • Assist bankers in opening accounts, credit cards, and introducing other products
  • Advise customers in new products and other Wells Fargo policies, benefits, and opportunities available at their discretion
  • Detect and report fraudulent activity
  • Maintain the ATM cash dispenser and ship deposited checks
Miami Dade County Department of Occupational Safety and Health | Miami, FL Safety and Health Intern 06/2012 - 08/2012
  • Member of Miami Dade's Infectious Disease Exposure Assessment and Surveillance Team        
  • Interviewed 15 employees during an infectious disease outbreak to determine cause and correlation to the occupational setting   
  • Updated/modified infectious disease exposure interview forms      
  • Sampled high touch surfaces for biological contamination utilizing ATP technologies     
  • Assisted in providing training on infection awareness to the Office of the Medical Examiner and the Department of Corrections and Rehabilitation.   
  • Participated in 2 autopsies at the Medical Examiner's office, gained knowledge of the role of forensic pathology when determining the cause of death        
  • Assist in the inspection of Miami-Dade County jail system  
Tutoring Services | Miami, FL Tutor/Mentor 10/2010 - Current
  • Create a motivating and positive atmosphere for student(s)  
  • Create study guides and other tools as an educational resource to excel in examinations       
  • Provide additional tools and resources to assist in completing assignments, projects, and homework        
  • Educate students in all school subjects, life skills, foreign language, and cultural diversity     
  • Combine patience, motivation, dedication, and determination for student during sessions      
  • Help students with organization & time management skills by encouraging use of agendas & planners    
Nine West | Aventura, FL Senior Sales Associate and Key Holder 06/2011 - 07/2014
  • Provide STARR WorldClass Customer Service to clientele
  • Organizing and merchandising displays
  • Help in training new part time associates
  • City Chic Collection Store Ambassador: has trained current and new hires to sell product through product knowledge and skills
  • Held responsible to handle cash register duties, including during opening and closing procedures
  • Maintenance of information and records of clientele and customer conversion
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Top Key Holder skills

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Experienced Key Holder resume

JACOB PERALEZ
Professional Summary

Practiced Bar Back who genuinely enjoys providing superior hospitality. Track record of working alongside some of the most talented bartenders in the area. Looking for employment at a vibrant bar or restaurant that will provide an opportunity for advancing my skills and ascending to a bartending position. Professional Bartender with an extensive knowledge of spirits and an intuitive ability to engage customers of all types. Friendly, open and committed to building a customer base by providing a positive service experience. Veteran Bartender with progressive experience in the hospitality industry ranging from casual to high-end. Looking to contribute to a dynamic team at a high-volume, fast-paced establishment.

Skills
  • Engaging personality
  • Creative mixology
  • Aloha POS
  • Attending multiple customers
  • Responsible alcohol service
  • Handling difficult customers
  • Highly reliable
  • Clear and effective communication
  • Inventory
  • Ordering bar supplies
  • Preparing garnishes
  • Changing beer kegs
  • Positive attitude
  • Interpersonal skills
Work History
Barback/ Caddie , 04/2017 to 09/2018
Topgolf Fort Worth, TX
  • Replaced empty kegs and soda syrups.
  • Cleared empty glasses, used plates and trash.
  • Delivered food to customers at bar and tables.
  • Learned how to make a wide variety of mixed drinks.
  • Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Restocked ice, condiments and snacks.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Set dining tables according to type of event and service standards.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Assisted co-workers whenever possible.
SALES ASSOCIATE, 07/2014 to 03/2017
MACY'S FORT WORTH, TX


  • Prepared merchandise for sales floor.
  • Wrote, negotiated and finalized sales contracts.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Wrote sales slips and sales contracts.
  • Engaged with customers in a sincere and friendly manner.
  • Organized racks and shelves to maintain the visual appeal of the store.
Internship In Architectural Drafting, 06/2013 to 12/2014
REACH ARCHITECTS AUSTIN, TX
  • Completed comprehensive code compliance evaluations.
  • Analyzed project feasibility and costs prior to drafting designs.
  • Discussed zoning laws, fire regulations and building codes with healthcare and governing agencies.
  • Created, printed and modified drawings in AutoCAD.
  • Kept the project on schedule and within budget while serving as project leader.
  • Verified that construction detail documentation conformed to quality assurance and best practice standards.

BARTENDER , 08/2013 to 02/2014
Casa Mañana FORT WORTH, TX
  • Greeted guests in a timely and professional manner.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Maintained full knowledge of beverage lists and promotions.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Poured drinks using standard pour according to specifications.
  • Managed strict beverage control to minimize waste.
  • Set up glassware and liquor prior to events.
  • Ensured liquor was secured at the end of shifts.
  • Processed orders on a computerized Point of Sale system.
  • Upheld strict cash handling procedures.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Verified that guests at the bar were of legal age.
  • Refused service to intoxicated guests.

SALES ASSOCIATE, 07/2010 to 02/2013
MACY'S FORT WORTH, TX
  • Verified that all customers received receipts for purchases.
  • Answered questions regarding the store and its merchandise.
  • Prepared sales slips and sales contracts.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Greeted customers and ascertained customers' needs.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Prepared merchandise for sales floor.
  • Wrote, negotiated and finalized sales contracts.

BARTENDER/SERVER , 08/2006 to 02/2010
MOVIE TAVERN FORT WORTH, TX
  • Greeted guests in a timely and professional manner.
  • Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
  • Closed out cash register and prepared cashier report.
  • Cleaned and changed ashtrays and emptied trash cans as necessary.
  • Managed strict beverage control to minimize waste.
  • Upheld strict cash handling procedures.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Retrieved liquor, wine and beer from various storage facilities.
  • Served each guest courteously, quickly and efficiently.
  • Consistently used suggestive selling techniques.
  • Maintained a consistent, regular attendance record.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Maintained full knowledge of beverage lists and promotions.
  • Verified that guests at the bar were of legal age.
  • Refused service to intoxicated guests.
  • Notified a manager if a guest was intoxicated or rude to other guests.
  • Conducted monthly inventory.
  • Cleaned shelving, mixers, cups, blenders and soda guns.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Poured drinks using standard pour according to specifications.
  • Set up glassware and liquor prior to events.
  • Ensured liquor was secured at the end of shifts.
  • Processed orders on a computerized Point of Sale system.
  • Adhered to state laws regarding alcoholic beverage service.
  • Cleaned, mopped and vacuumed the bar area.
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
  • Kept ice bins filled
  • Loaded trays with accessories
  • Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
  • Re-filled individual condiment containers on each table
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Greeted each customer with friendly eye contact
  • Performed all transactions in a cordial, efficient and professional manner
  • Stocked bar with beer, wine, liquor, and related supplies
  • Swept and scrubbed floors
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Inventoried and restocked items throughout day.
  • Routinely removed trash and debris from restaurant.
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Set up storeroom and work areas to allow easy access to stock items.

KEY HOLDER , 08/2003 to 03/2005
BAG'N BAGGAGE FORT WORTH, TX
  • Opened inventory boxes and restocked shelves.
  • Counted out cash drawers and balanced totals.
  • Processed cash, credit, debit and check payments.
  • Greeted customers promptly.
  • Received and counted money.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Accepted and processed customer returns.
  • Broke down boxes and disposed of trash.

Education
High School Diploma: 1995
SOUTHWEST HIGH SCHOOL - FORT WORTH, TX
ARCHITECT: ARCHITECTURAL DRAFTING, Current
TARRANT COUNTY COLLEGE - FORT WORTH, TX
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