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Criminal Justice graduate with management experience and exceptional people skills. Versed in problem solving and professionalism. Desires a challenging role in the criminal justice field. More than 15 years experience in customer service and 2 years experience in security. Quickly masters new skills and processing new information.
  • Active listening and critical thinking
  • Results-oriented
  • Detail-oriented
  • Energetic work attitude
  • Detailed report writing
  • Courteous demeanor
  • Multi-tasking and time management 
  • Investigative knowledge
  • Client-focused
Loss Prevention Associate Sep 2017 to Current
The Westin Detroit Metropolitan Airport Romulus, MI
  • Patrol the facility and serve as a general security presence and visible deterrent to crime and rule infractions.
  • Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Verify passes and credentials of persons seeking to enter the property.
  • Issue security badges and visitor passes to all guests.
  • Continuously monitor security cameras and fire, building and alarm systems.
  • Assist hotel guest when needed and resolve guest complaints.
  • Monitor keys for staff and facility to insure safety.
  • Create daily activity logs.
  • Work with airport police and fire and rescue to resolve safety issues.
  • Prepare incident reports and maintain daily logs.
  • Ensure overall safety of staff and guest through consistent security measures. 
Resident Specialist/Corrections Officer Aug 2016 to Aug 2017
Northwest Community Corrections Center Bowling Green, OH
  • Oversees all movement of offenders.
  • Performs security duties such as searches and routine checks.
  • Responsible for the distribution of medication and appropriate communication with medical staff.
  • Responsible for ensuring cleanliness of the facility.
  • Documents offender activity and behavior.
  • Answers phone and greets visitors.
  • Performs data entry or other clerical duties.
  • Responsible for safety and security of all staff and visitors.
  • Assists in the maintenance and inventory of facility property.
Assistant Manager Feb 2013 to Jul 2014
Clothes Mentor Perrysburg, OH
  • Successfully managed the activities of 3-5 associates.
  • Collaborated with other managers on store goals and sales agendas.
  • Compiled and logged bank deposits, change orders, and corrected financial discrepancies.
  • Responsible for balancing the opening and closing cash registers.
  • Productively lead team meetings that produced results in store sales by meeting our monthly sales goal.
  • Reduced amount of employee overtime by effectively delegating tasks.
  • Interviewed, hired and trained new quality customer service representatives.
  • Efficiently addressed customer issues to ensure quick and successful resolution.
Licensed Cosmetologist Jun 2009 to Current
Mirage Beauty Salon Bowling Green, OH
  • Provide full hair care services to personal clients.
  • Coordinated and booked all spa service appointments.
  • Facilitate retail sales and purchases of products for client use.
  • Verified end-of-day reports against credit and cash profits.
  • Processed all payment transactions for clients.
Bachelor of Science, Criminal Justice 2019 South University Novi, MI, United States Currently pursuing Bachelors of Science in Criminal Justice.
Associate of Applied Science, Criminal Jutice 2016 Brown Mackie College Findlay, OH, United States
State Board License, Cosmetology and Business Management 2009 Toledo Academy of Beauty Culture School Oregon, OH, United States
  • Reading
  • Writing
  • Exercise
  • Community Service Work: I have donated my time to several different centers for the community such as the Cocoon Woman's Shelter in Bowling Green, Ohio, Bowling Green Food Pantry, Toledo, Ohio's Sparrows Nest (Women's Shelter), Owens Community College Food Pantry, and First Step Woman's Shelter in Michigan.
First Aid and CPR certified
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Professional Summary
Resourceful and dedicated with motivational leadership, training and employee supervision experience. Three years in corrections and law enforcement.
  • Strong problem solving aptitude
  • Conflict resolution skills
  • Team-oriented
  • Weapons training
  • Firearm operations trained
  • Inmate behavior modification tactics
  • Suicide prevention training
  • Search and seizure procedures
  • Criminal law knowledge
  • Correctional facility procedures knowledge
Work History
Regional Dispatcher, 08/2017 to Current
Indiana State Police Indianapolis, Indiana
As a Regional Dispatcher for the Indiana State Police my primary duty is facilitating radio traffic between Indiana State Troopers and the dispatch center. I am often tasked with taking both emergent and non- emergent calls from the public and dispatching Troopers for those calls accordingly. While working in the Indianapolis Post I am tasked with dispatching for three different state police districts which totals twenty- three counties in Indiana. While working as a Regional Dispatcher I have fine tuned my skills with multitasking and stress management. I have also learned how to better communicate with both civilian and emergency service personnel effectively.
Specialist/E-4 Military Police, 01/2012 to Current
Indiana Army National Guard Monticello, Indiana
While serving as a Military Policeman I am tasked with maintaining order among military personnel and enforcing laws on military installations. In the Army National Guard I have received extensive training in detainee operations, law enforcement operations, and civil disturbance/crowd control.
Correctional Officer, 02/2017 to 08/2017
Putnamville Correctional Facility Greencastle, IN
As a Correctional Officer with the Indiana Department of Correction I was responsible for the safety and security of the facility, offenders, and the general public. Common duties in my position include: performing shakedowns on every shift, conducting a formal count of offenders several times during shift, ensuring that offenders keep their living quarters neat and clean, and ensuring that offenders make it to meals and programs on time. I am often tasked with overseeing the feeding of offenders in the prisoner dining room.
Correctional Officer, 10/2014 to 02/2017
Montgomery County Sheriff Department Crawfordsville, IN
As a correctional officer for the Montgomery County Jail I was responsible for the general safety and well- being of incarcerated offenders. I was often tasked with conducting armed transport of offenders to: court appearances, doctor appointments, emergency trips to the hospital, and other penal facilities. I was charged with conducting hourly counts and checks on offenders. I was often responsible for passing out mail, medication, and meals. I often served as the shift officer in charge (OIC).
Loss Prevention Associate, 09/2012 to 10/2014
Walmart Supercenter Lafayette, IN
As a loss prevention officer, my job was the surveillance, investigation, and apprehension of shoplifters. I was also tasked with the investigation of internal theft by employees of the company. I often had to use CCTV cameras to investigate incidents within the store. I worked alongside local law enforcement while investigating crimes inside the store, and while handing over individuals that I had apprehended. I was also responsible for the safety and security of the store property.
Teller/Loan Collector, 01/2012 to 09/2012
Hoosier Heartland State Bank Crawfordsville, IN
As a teller I was responsible for handling transactions for customers. I was responsible for: cashing checks, making money orders, making cashiers checks, opening/closing accounts, and balancing my teller drawer. I often had to answer phone calls to the bank and handle problems with the outdoor ATM. As a loan collector I was tasked with making collection calls by phone to customers who were delinquent on their loans.
Teller, 04/2010 to 01/2012
The Fountain Trust Company Crawfordsville, IN
As a teller, I was responsible for: cashing checks, making money orders, making cashiers checks, making deposits, and balancing my teller drawer.
Crew Member, 05/2009 to 03/2010
McDonald's Crawfordsville, IN
As a crew member I was tasked with running the cash register, preparing food, and operating the drive through.
High School Diploma: 2013
Crawfordsville Senior High School - Crawfordsville, IN

Indiana Law Enforcement Academy Jail School

Indiana 40 Hour Pre-Basic Certified

IDACS/NCIC Certified

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Skilled service representative committed to addressing customer concerns with speed, accuracy and professionalism. Experienced retail customer service who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.  
  • Cash handling accuracy
  • Loss prevention
  • Organized
  • High customer service standards
  • Dedicated to process improvement
  • Strong problem solving ability
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
Target November 2014 to Current Loss Prevention Associate
Houston, TX
  • Installed, maintained and repaired security systems and programmable logic controls.
  • Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.
  • Helped assist in certified apprehensions. 
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
Home Health Care April 2013 to October 2017 Care Provider
Houston, TX
  • Read and recorded temperature, pulse and respiration.
  • Assisted with adequate nutrition and fluid intake.
  • Provided transportation, assistance and companionship to clients.
  • Cleaned and organized patients' living quarters.
  • Provided patients and families with emotional support.
Promark Research Corporation January 2012 to November 2014 Call Center Customer Service Rep
The Woodlands, TX
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
Sears November 2011 to March 2012 Cashier
Houston, TX
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Operated cash register with proficiency.
Waltrip High School 2013 High School Diploma Houston, TX, United States
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Law Enforcement Early Childhood Care 06/2010 Middle Georgia Techical College Warner Robins, GA
Associate's Degree: Criminal Justice 05/2014 Central Georgia Technical College Macon, GA, United States
05/2006 Appling County High Baxley, GA, United States
Parachute Inspector Parachute packer 02/2012 to Current Army Reserves Fort Valley, GA

Salary: $ 25,000 (yearly)

  • Situational awareness, Strategically exit out of an military aircraft at high altitude, while evaluating risks and managing critical situations.
  • Assume full responsibility in overhauling textile and canvas items and webbed equipment and clothing.
  • Administer duly assigned tasks in assessing and distributing resources to projects depending on resource availability and program goals.
  • Function as malfunction officer at the drop zone, in charge of identifying failures in airdrop equipment throughout airborne operations and hazardous assignments.
  • Hold accountability in ensuring safety of personnel using equipment and those who depend on survival equipment such as parachutes to defend lives in case of emergencies.
  • Take charge of providing feedback on and evaluating performance of direct reports.
  • Carry out responsibility in conducting initial and final inspection on all parachutes and airdrop textile componen.
Loss prevention associate 05/2011 to 07/2012 K-Mart Warner Robins, GA

Salary: $ 9.50 hourly 

  • The duty of a loss prevention specialist is to aid a merchant in thwarting theft.
  • Loss prevention specialists work to secure facilities, monitor inventory, and apprehend thieves such as shoplifters.The primary job responsibility of someone working in loss prevention is to covertly monitor shoppers.
  • Wearing the clothing of a typical shopper, a loss prevention specialist poses as a customer while searching for shoplifters among the store's shoppers.
  • Dressed in civilian garb, a well-trained loss prevention specialist goes undetected as he or she watches and, when the circumstances call for action, apprehends a shoplifter.
  • Additionally, those working in loss prevention may be asked to monitor footage from surveillance cameras, assess and maintain store safety, enforce company rules among employees, and train other store employees in detecting shoplifters.
Combat Engineer 06/2005 to 02/2011 Army National Guard GA
  • Salary: 24,000.00 USD Per Year Hours per week: 32 Supervisor: SFC Lafyette Deal ( ) Okay to contact this Supervisor: Yes As a member of a Guard Combat Engineer team, your duty is to assist in designing and building bridges, roadways, secure perimeters, and tactical firing systems, as well as detecting and safely neutralizing land mines and other types of explosive dangers.
  • In doing so, you will ensure the safe and timely mobility of other combat teams and materials.
  • Experimented in hazardous material, processes orders, receipts, and issues stock through the Hazardous Material System.
  • Ensures authorization for new material is obtained prior to ordering and transfers material to chemical laboratory for testing when required.
  • Ensures process authorization is approved prior to issuing material.
Auditor 05/2007 to 11/2007 RGIS Warner Robins, GA
  • Salary: 8.00 USD Per Hour Hours per week: 42 Supervisor: Mrs.
  • Sabrian () Okay to contact this Supervisor: Yes Ability to work assigned shifts and adhere to a flexible schedule with varying hours to include working an extreme schedule, resulting in long hours on occasion.
  • Ability to work in various work environments, such as stores, warehouses, outside industries, etc., with potential exposure to cold and heat.
  • Ability to maintain a high level of confidentiality in all duties.
  • Access to reliable transportation.
  • Ability to complete other duties as assigned by Management.
Sales and Wearhouse Associate 10/2005 to 03/2007 Wal-Mart Baxley, GA
  • Salary: 8.00 USD Per Hour Hours per week: 32 Supervisor: Mr.
  • Sean Reel ( ) Okay to contact this Supervisor: Yes Sales associates perform several job duties during a typical shift.
  • Sales associates with Walmart often stock shelves, check expiration dates, and organize displays.
  • Walmart sales associates also assist customers with a variety of requests.
  • Sales associates at Walmart may direct customers to the placement of goods, check backstock for products not on the shelf, or assist customers with a sales decision.
  • Also conducts extensive and exhaustive research of catalog databases and information to locate more cost effective available substitutes and new products.
  • Reviews requisitions, supporting documents, and reference material to determine if priority supply action is required, the status of the action, changes in requirements, and unexpected requirements.
Stock Associate 02/2005 to 05/2005 Fred's Department Store Baxley, GA
  • Salary: 7.00 USD Per Hour Hours per week: 32 Sorting the goods and merchandise and assigning relevant price tags and labels to the same.
  • Maintaining regular inventory counts and keeping a record of all stored goods.
  • Organizing the merchandise on the store shelves.
  • Receiving and stacking of store merchandise and verifying the same with the items listed in the purchase order.
  • Appropriately handling and storing of the received goods and supplies.
Cook 10/2004 to 02/2005 Wendy's Baxley, GA
  • Salary: 6.50 USD Per Hour.
  • Hours per week: 32 Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.
Additional Information
  • (*) Indicates professional reference Additional Information: Academic Honor Roll- Middle Georgia Technical college