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Experience
August 2017
Loop INC New York, NY Direct Management Leader Taking new campaigns on the field and managing new demographic and data to enhance the sales of the product that is soon to thrive.
March 2015
to
Current
Freelance Songwriter Boston, MA Songwriter/Producer As a freelance Songwriter, I help up and coming artists around the Boston and New York area write music for their act. I also work and collaborate with numerous engineers and producers with these artists to achieve the best possible collaboration for their project. 
September 2015
to
February 2016
Foundation Fitness Boston, MA Personal Trainer

Professionally training clientele from Local high rise luxury buildings in the Boston area to reach their ultimate fitness goals. 


August 2012
to
August 2015
Anthropologie Boston, MA Manager In Training Transferred from the Boston Newbury Street store to the Chestnut Hill location in 2014
Weekly product markdown management                            Training associates                             Overlooking BHLDN bridal shop
Skills
  • Management skills
  • Strong communication skills
  • Talented public speaker
  • Concept development
  • Superb writer​
  • Natural leader
Education
Berklee College of Music Boston, MA, United States Songwriting / Vocal Performance

2012-2014 

Writing sessions                     

Working and learning from Grammy Award winning artists: Melissa Ferrick, Scarlet Keys, Charlie Puth, to name a few. 

Networking through media companies and own start up.

Bethel University Minneapolis, MN, United States English Education / Christianity and Western Culture 2011-2012
This resume is created in 7 minutes.
Summary

High-energy Assistant General Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Skills
  • Training and development
  • Resolving guest issues
  • Scheduling & payroll
  • Through working, studying and living abroad has learned how to build rapport within a diverse workforce
  • Enforcing Brand Standards
  • Proficient in Microsoft Word, Excel, PowerPoint, Microsoft Outlook, RoomMaster, PMS, Opera, Watson, Timesaver, CA Web, Asgard, ADP, Saflock and Micros
Experience
Assistant General Manager
Fargo, North Dakota
Radisson/ Jul 2018 to Current

Responsible for the day to day operations of the entire hotel. Cover shifts for any department as needed.  Assign duties to Department Heads and observers performance to ensure adherence to brand standards and established operating procedures. Monitors and replies to all  guest feedback on Trip advisor, OTA's etc. and hotels  surveys. Conducts regular audits for every department to ensure brand standards are met. Assist the GM in all aspects of business planning and creating and staying within the budget. Ensures the objectives and goals of Radisson and property owners work together to achieve brand positioning and success. Selects or assist with the selection of hotel staff and complete all new hire paper work. Administrates hotel training sessions and orientations. 

Assistant Front Office Manager
Seattle, WA
Fairmont Olympic Hotel, Seattle/ Jul 2016 to Jul 2018

Responsible for overseeing 40 employees of which include the Front Desk, Bell Staff and Concierge. In charge of preparing and executing VIP arrivals including government officials, celebrities and professional sports teams. In control of balancing the room inventory to ensure guest satisfaction.Handles all guest complaints on shift for the 450 room 5 star hotel. Manages overtime, schedules according to forecast and creates upgrade incentives to maximize hotel profit. 

Front Desk Manager/ Resort Manager On Duty
Lahaina, HI
Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers/ Jun 2015 to Jul 2016 Oversaw the Front Desk, Night Audit and PBX Department. Delegated authority and assigned responsibilities to department supervisors. Made weekly schedules and processed employee payroll in a timely manner. Responsible for addressing and resolving all guest issues pertaining to sales contracts of the 700+ room timeshare resort. 
Manager In Training
Koloa, HI
Marriott's Waiohai Beach Club/ Jun 2014 to Jun 2015 Trained in hourly and Manager On Duty shifts in every department in the hotel. This included the Front Office, Housekeeping, Concierge, Activities, Security, Food and Beverage, Engineering and Accounting. Oversaw the Food and Beverage Department in the Managers absences. Was an active member of the towns charity board and participated in many community events for the hotel. 
Front Desk Agent
Honolulu, HI
Waikiki Beachside Hostel/ Apr 2013 to Jun 2014 Checked guests in and out in a courteous matter. Responsible for guest inquiries and problem resolutions. Made room reservations and assigned guest rooms. Oversaw the security of the hostel during the evenings. 
Hotel Management Intern
Bangkok, Thailand
SERENATA Hotels & Resorts Group/ Dec 2012 to Apr 2013 Interned for multiple hotels within the hotel chain. Learning all departments at each property. Assisted guests and staff with translations and documents. Worked to improve hotel processes. 
Education and Training
Bachelor of Science: Travel Industry Management University of Hawaii at Manoa 2014 Honolulu, HI, United States
Study Abroad: International Relations American College of Thessaloniki 2009 Pilea, Greece
References
Available Upon Request
This resume is created in 7 minutes.
Professional Summary
  • Effective Leasing Consultant offering excellent skills in customer service, telephone etiquette and issue response. Pursuing a similar position where focus and dedication are highly sought.
  • Astute professional highly skilled in policy enforcement and background checks.
  • Communicative Leasing Consultant with top-level skills in customer service and Administration. Organises inspections, supervises issue resolution. Remains calm and professional in stressful environments.
  • Proven skills in negotiating, preparing and finalizing tenancy agreements. Meticulous, well-organised and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
  • Organised Receptionist, creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
  •  Ambitious Leasing Consultant offering excellent interpersonal communication, relationship management, customer service and presentation skills.
Skills
  • Excellent presentation
  • Honest
  • Punctual
  • Reliable
  • Hard working
  • Events logistics management
  • Multitasking
  • Excellent time management skills
  • Exceptional telephone etiquette
  • Effective workflow management
  • Customer-focused
  • Customer-oriented
  • Detail-oriented
  • Goal-oriented
  • Knowledge of Victorian Real Estate laws
  • Types 50 WPM
Work History
Leasing Consultant, 09/2018 to Current
Hodges Real Estate Mentone Mentone, VIC
  • Inspected the property with prospective tenants and provided a wealth of information in regards to its key features
  • Performed background checks on all potential applicants
  • Escalated any major issues to the property manager for immediate remediation
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Managed all aspects of customer service, including greeting clients, showing properties, preparing leases and resolving resident issues
  • Reception relief
  • Receipting of rent
  • Organising midweek and weekend run for Open Inspections
  • Application processing
  • Tenant sign-ups
  • Advertising new properties 
  • Answering incoming calls
  • Organising paperwork for weekly meetings
  • Organising private open for prospective tenants
Receptionist/Sales Administrator, 04/2018 to 09/2018
Area Specialist Keysborough Keysborough, VIC
  • Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
  • Corresponded with clients through email and telephone.
  • Answered telephone inquiries from clients, vendors and the public.
  • Kept reception area clean and neat to give visitors a positive impression of the company
  • Provided clerical support to company employees, including copying, faxing and file management
  • Prepared documentation and reports for office meetings, distribution, and filing
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Greeted customers and visitors in-person and via telephone calls
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Use of Zenu software
  • Order photos, floodplain's, board and brochures for the new property listings
  • Set up reception in the morning and close in the afternoon
  • Listen to and dispute messages from the voicemail machine
  • Maintain up to date source of information to assist in answering general enquiries
  • Refer any repairs and maintenance issues to the Office Manager, including any IT issues, problems with printers and external visual screens
  • Maintain a contact list of all contractors. Engage contractors/tradespeople as required to carry out minor repairs and maintenance and manage until task is complete, in conjunction with the Office Manager
  • Prepare a new client/sales file, including relevant advertising schedules
  • Order down Sales/Lease boards once settlements have taken place
  • Submit Journal Editorials and Leader newspaper ads
  • Submit exclusive showcases
  • Maintain open for inspection rosters
  • SMS vendor and tenants OFI times
  • Calculate the relevant sales commission
  • Send Contract of Sale to Vendor and Purchaser Solicitors
  • Enter the file into the End of month sales register
  • Keep records of key register, signing in and signing out of keys to agents and contractors
  • Email vendor auction videos
  • Clean and maintain boardrooms and meeting rooms
Function Supervisor, 03/2015 to 04/2018
Sandhurst Club Sandhurst, VIC
  • Preparing table bookings.
  • Providing full table service.
  • Operation of bar and restaurant.
  • Topping up and checking balances on members cards.
  • Co-ordinate with Bar staff, Kitchen staff and wait staff to ensure a smooth operation.
  • Opening and Closing.
  • Use of POS/ Eftpos system.
  • High volume of coffee making.
  • Full set up and Operation of Events
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Assistant Manager/Senior Sales Assistant, 12/2012 to 03/2015
TV Direct Retail Group South Eastern Suburbs, Victoria
  • Till set up and end of day balance procedures.
  • End of day settlement.
  • Merchandising/Replenishing stock.
  • Window displays.
  • Management of staff, duty rosters and training.
  • Register operations and cash reconciliation.
  • Stock allocation and stock take orders.
  • Accepting deliveries.
  • Liaising with sale reps.
  • Liaising with owners.
  • Maintaining the upkeep of shop.
  • Maintaining weekly budget.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Identified individual development needs with appropriate training.
  • Maintained up-to-date knowledge of product and service changes.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Managed work flow to exceed quality service goals.
  • Strong leader of customer support staff.
  • Trained staff on operating procedures and company services.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Counted cash drawers and made bank deposits.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Trained and developed new associates on POS system and key sales tactics.
  • Planned budgets and authorized payments and merchandise returns.
  • Generated repeat business through exceptional customer service.
Property Manager in Training, 05/2012 to 11/2012
McGuire's Property Management Mornington, VIC
  • Completed final move-out walk-throughs for tenants.
  • Introduced and monitored effective lease renewal programs.
  • Carefully screened applicants for tenancy.
  • Use of Console software.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Communicated effectively with owners, residents and on-site associates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Communicated with landlord regarding building and tenant issues.
  • Scheduled contractors for maintenance issues.
  • Maintained original leases and renewals for the management office.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Showed properties to potential tenants at open houses and by appointment.
  • Generated listings for sales and rental properties through cold calls and referrals.
  • End of Month Statements
  • Rent receipting
Education
2011
McClelland College - Karingal
Certifications
  • Agents Representative License 
  • Police Check
  • Current RSA License
  • Current Barista certificate
  • Working with children's Check
  • Level 2 First Aid
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Objective

To secure a perspective and challenging job that will be raising level of my experience and qaulification within maritime industry, preferably combining office work with shore activity.

Professional Summary

Marine Engineer with total work experience of 7+ years which includes both shore and seatime experience. Presently serving as an Assistant Manager - Marine Personnel in an ownership company named BW Maritime Pte Ltd  where in handling service requirements, externally provided products, services & processes and crew manning process. Previously I have worked as Assistant Manager -Training within same company handling training for it's seafarers for complying with company's matrix before going onboard ship. Prior to that worked as Assistant Manager - Operations at a Marine IT firm handling Project Support for PMS company named MESPAS AG. Prior to that sailed as Fourth Engineer Officer for 6 months and 16 days on Oil tanker ships at BW Maritime Pte Ltd. Moreover with my onboard and onshore job experience it afforded me a well rounded skill set including planning and problem solving abilities.

Skills
  • Creative problem solving
  • Prioritize workload & plan effectively.
  • Decision Making Skills.
  • Welding Skills.
  • Good Communication Skills.
  • Operation of Machineries.
  • Data management
  • High accuracy
  • Team building
  • Documentation expertise
  • Friendly nature
  • Excellent multi-tasking ability
  • Organizational skills
Work History
12/2018 to Current Assistant Manager - Marine Personnel BW Maritime Pte Ltd | 1031/32,Solitaire Corporate Park,Chakala, Andheri(E), Mumbai - 93

As an Assistant Manager - Marine Personnel my responsibilities are as follows : 

  • To monitor requirements of the principal and availability of suitable seafarer and to maintain records of feedback both from seafarer and vessels/units principal.
  • To give instructions and follow up with service providers to ensure that the services such as medical check up and travel arrangements are provided on time.
  • Verify purchased products such as Personal Protective Equipment and maintain supplier performance log and records.
  • To monitor relief plan for manning of ships allocated to them and source seafarers.
  • To liaise with principals, local agents & vessels for affecting personnel changes.
  • To scrutinize application forms against competency requirements and verify certificates against originals and flag state requirement.
  • To make arrangements for medical checkup of seafarers.
  • To ensure completion of all formalities as per checklist before releasing documents to the seafarers.
  • To ensure that travel arrangements are made for seafarers and the details are communicated to the vessels/units, local agents and principal's head office.
02/2018 to 11/2018 Assistant Manager - Training BW Maritime Pte Ltd | 1031/32,Solitaire Corporate Park,Chakala, Andheri(E), Mumbai - 93

As an Assistant Manager - Training : My role is to plan, organize and cordinate the training courses in India and abroad for seafarers as per BWFM training matrix requirements. Arranging company seminars and certificates as required.

  • To scrutinize and confirm re-imbursement for training related claims submitted by seafarers.
  • Generate training reports and provide training information for management as required and also maintain of records.
  • Handle seafarers related activities such as assess quality of hotel accomodation provided to seafarers during their training period.To liase with principals and Training officers in other manning centres in India and abroad to plan and execute training requirements.
  • To receive all training certificates and documents and forward them to concerned seafarers after reatining copies for company and maintain them in individual seafarers COMPAS data.
  • Obtain qoutes and assess suitable vendors for providing accomodation, transportation,etc for seafarers undergoing training. Also obtain training materials as needed from vendors.
  • Co-ordiante with Managers and Marine Personnel Officer's and ensure that seafarers meet all statutory and company required training prior to assignment onboard.
  • To receive and collate feedback received from seafarers undergoing training and take appropiate action after consulting Senior Manager (Training) to follow up for effective implementation of corrective action and to maintain records.
05/2017 to 01/2018 Assistant Manager - Operations Valad Infotech Solutions Pvt Ltd | 503&504,D.S.Business Galleria,Kanjurmarg(W), Mumbai - 78

As an Assistant Manager - Operations : My role was of Project Support for a PMS Marine software company named MESPAS AG headquatered and based in Zurich Switzerland.

  • Provided MESPAS support to various client's vessels.
  • Dealing with Superintendents and vessels of various clients directly to handle their day to day issues related to operation of software.
  • Provide back office services for MESPAS to various shipping clients.
  • Back offices services included making PMS activities to various machineries on board ship, entering their spare parts in the system, assigning documents and work instructions to the relevant equipment, making and assigning job card in acrobat format.
  • Make database for new vessels of the client.
  • Train and advise vessel crew on know how of various functions and features in MESPAS.
  • Periodic software testing of MESPAS software was done by self and team before every new release of version.
  • Deal with various suppliers of the clients on their day to day issue in using MESPAS SBM related and procurement related issues.
  • Using back end tool for MESPAS Database called JTT for handling of databases of vessels of various clients.
  • Reporting of various bugs, drawbacks and new feature proposals in MESPAS software to Project Managers and Development team in Zurich,Switzerland. 
  • Spares management of client's vessels by doing inventory of spares on vessels.
08/2012 to 02/2017 Fourth Engineer BW Maritime Pte. Ltd. | 1031/1032 Solitaire Corporate Park,Chakala, Andheri (E), Mumbai - 93
  • Incharge of Machineries such as Purifiers,Compressors & Machinery other thanMain Engine,Auxiliary engine & Boiler.
  • Record Keeping of machinery hours of purifiers,compressors.
  • Carrying out Planned maintenance routine of purifiers,compressors under the supervision of Chief or Second engineer.
  • Taking Daily Tank soundings of Fuel oil,Diesel Oil,lube & Cylinder Oil on board ship & record keeping of the same.
  • Record keeping of sludge & bilge on board.
  • Compliance of environment policy &MARPOL requirements under the guidance of Chief Engineer.
  • Completing the month end & Official Papers for designated Machinery.
  • Acting as assistant in charge to chief engineer for operation during bunker of fuel,diesel & lube oil.
  • Monitoring inventory of purifiers,pumps & Compressors.
  • Checking general condition of Machinery & special procedure for operation.
  • Checking layout & condition of bunkering system,sludge & bilge discharge system including valves & pump operation,tanks & sounding pipe location.
Education
2015 Certificate of Competency (COC) | Marine Engineer Officer Class 5 (Motorship) Maritime And Port Authority of Singapore (MPA), Singapore

Equivalent to MEO CLASS 4 COC. Eligible to sail up to Officer in incharge of an engineering watch (3rd Engineer) on motorship and eligible to sail as Second Engineer Officer on motorship upto 750 KW.

2013 Bachelor of Science | Marine Engineering Birla Institute of technology & Science(Tolani Maritime Institute), Induri, Pune Secured Second Class Division with CGPA of 6.97
2009 HSC | Science G.N.Khalsa College, Matunga, Mumbai Secured First Class Division with 74.33 % aggregate
2007 SSC Dr.S.Radhakrishnan Vidyalaya, Malad, mumbai Secured First Class division with 74.92 % aggregate.
Certifications


  • Certificate of completion in AMOS 9 training for Shipboard Officers
  • Certificate in advance training of oil tanker and chemical tanker operations
  • Certificate in basic oil tanker ,chemical tanker and gas carrier cargo operations familiarization.
  • Certificate in Medical First Aid
  • Certificate in Personal Survival Craft & Rescue Boat course
  • Certificate inbasic and advance fire fighting course
  • Welder Performance Qualification Certificate from Lloyd's Register.
  • Certificate in Shipboard Safety Officer Course
  • Certificate in Maritime Resource Management
Accomplishments
  • Represented Mumbai and Won Medals at State Level Swimming Competition.
  • Represented Maharashtra State at All India Open Sea Swimming competition.
  • Certificate of completion of 5 km swimming in sea at Maharashtra State Level.
  • Represented degree College and won medals at BITS All India Open Meet in swimming.
  • Certificate in Scuba Diving, Spring board and High board Diving.
Personal Details

Date of Birth : 04 January 1992.

Address : 904,Om Siddhi CHSL,Somwar Bazar, Malad(W), Mumbai - 400064

Languages known : English,Hindi,Marathi and Punjabi.

Passport Details : Name -Bhumra Maninder Singh Manmohan Singh

Passport No : Z

Martial Status : Married