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Summary
Integrity driven young professional who is punctual, results oriented, highly motivated, proactive and hardworking. Although my professional work experience is limited, I'm certain of my ability to make an immediate and meaningful contribution to the success of any organization in which I'm employed. Learning concepts quickly, valuing teamwork and collaboration, prioritizing competing demands and adapting quickly to change has been the cornerstone of my personal and professional accomplishments thus far.
Skills
  • Active listening
  • Team player mentality
  • Outgoing personality
  • Energetic work attitude
  • Inventory management
  • Excellent time management
  • Positive and encouraging
  • Computer proficient
Experience
Mc Donald's Corporation Elk Grove, CA Crew Member/Customer Service Representative 10/2018 to Current
  • Greet customers with my genuine and welcoming smile.
  • Prepare and package all of McDonald's World Famous food to customer's satisfaction.
  • Proactively support restaurant cleanliness, ensuring items are well stocked and environment is suitable for customers dining in.
  • Maintain a fast speed of service, especially during rush times, without sacrificing quality of service.
  • Take orders from customers and input their selections into the restaurant's POS computer systems.
Franklin High School Elk Grove, CA Student Teacher Aide 09/2015 to 05/2017
  • Accurately corrected student quizzes, tests and other assigned curriculum.
  • Assisted and supported teacher with distribution and delivery of student packets to and from main office.
  • Maintained highest level of integrity while handling all student assignments and or personal information.
Home Goods Elk Grove, CA Sales Merchandise Associate 02/2015 to 03/2017
  • Ensured prompt and courteous response to customer inquiries, advised customers on merchandise selection, and assured complete customer satisfaction before moving on.
  • Replenished shelves, racks, cases, bins and tables with new or transferred merchandise.
  • Examined and unpacked incoming shipments; record shortages and reported damaged items as appropriate.
  • Served as liaison between customers, store personnel and various store departments.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Designed and displayed appropriate signage to make the store experience interactive and engaging.
Education and Training
Bachelor of Arts: Theater Art & Acting Expected in 2022 Sacramento City College, Sacramento, CA, United States 35 Semester Units completed
High School Diploma: General Education Franklin High School, Elk Grove, CA, USA
Activities and Honors
  • 4.0 GPA-02/2017
  • 2015 Varsity Football Team 
  • 2014 Junior Varsity Football Team
This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Clerical type 35 words per minute
  • Microsoft word
  • Power point
  • Excel
  • Adobe Photoshop
  • Career Technical Education Certificate CIS-Business Computers .
  • Sales
  • RF scanner
  • Pallet Jack
  • Food Handler's Card
  • Clerical type 35 words per minute
  • Microsoft word
  • Power point
  • Excel
  • Adobe Photoshop
  • Career Technical Education Certificate CIS-Business Computers .
  • Sales
  • RF scanner
  • Pallet Jack
  • Food Handler's Card
Experience
Custodial Jan 2017 to Jul 2017
Walt Disney World College Program Orlando, FL

  • Clean restrooms.
  • Kept public areas clean.
  • Take out trash.
  • Interacting with guest.
Bus tables Jan 2016 to Jan 2016
Staff Mark Employment Agency Cornucopia Foods Pomona, CA
  • Severed customer their food.
  • Cooked churros, pretzels.
  • Prepare coconut water Worked at Excel Keurig Warehouse Fontana , CA - Material Handler, Packer.
  • Put labels on boxes.
  • Put coffee displays together.
  • Wrap boxes Worked at Excel Energizer Warehouse Riverside ,CA - Warehouse Associate.
  • Picking items.
  • Packing boxes.
  • Wrapping boxes.
  • Stacking boxes on pallets.
  • Making boxes.
  • Moving boxes by code.
Jan 2015 to Jan 2016
Manpower Employment Agency
  • Worked at Philips warehouse in Ontario, CA - Assembler.
  • Inspected toothbrushes.
  • Package toothbrushes for shipment.
  • Put whitening gel pens together.
Jan 2015 to Jan 2016
Manpower Employment Agency
  • Worked at Philips warehouse in Ontario, CA - Assembler.
  • Inspected toothbrushes.
  • Package toothbrushes for shipment.
  • Put whitening gel pens together.
Jan 2015 to Jan 2015
SMX Staffing Agency
  • Worked at Amazon Fulfillment Center Moreno Valley ,CA Through SMX Staffing - Picker.
  • As a picker my job was to find items listed on the RF scanner.
  • Retrieve items from bin.
  • scan items put items in tote.
  • then put tote on conveyor belt to so the items can be pack and shipped to customers.
Auto Auction Driver Jan 2015 to Jan 2015
Labor Ready Staffing Agency Riverside, CA
  • As a auto auction driver my job was to drive cars to auction site.
McDonalds Crew Member Jan 2013 to Jan 2013
Cooked Fires
  • Done Custodial work.
  • Baked cookies.
Auto Auction Driver Jan 2015 to Jan 2015
Labor Ready Staffing Agency Riverside, CA
  • As a auto auction driver my job was to drive cars to auction site.
McDonalds Crew Member Jan 2013 to Jan 2013
Cooked Fires
  • Done Custodial work.
  • Baked cookies.
Sales Representative Jan 2013 to Jan 2013
Vector Marketing Corporation Riverside, CA
  • At Vector Marketing I sold CUTCO Cutlery.
  • Set up appointments with Customers to view the product.
  • Attended Company meetings and Training sessions.
Vacation Bible School Teacher Assistant Jan 2011 to Jan 2011
Cross Word Church Riverside, CA
  • Help children with arts and crafts.
  • Helped planned the lesson plans.
  • Played games with the children.
Sales Representative Jan 2013 to Jan 2013
Vector Marketing Corporation Riverside, CA
  • At Vector Marketing I sold CUTCO Cutlery.
  • Set up appointments with Customers to view the product.
  • Attended Company meetings and Training sessions.
Vacation Bible School Teacher Assistant Jan 2011 to Jan 2011
Cross Word Church Riverside, CA
  • Help children with arts and crafts.
  • Helped planned the lesson plans.
  • Played games with the children.
Jan 2011 to Jan 2011
Charter school San Bernardino, CA
  • Monitor the children at recess.
Jan 2006 to Jan 2007
Big Rock Triathlon Perris, CA
  • Passed out water to the athletes.
  • Helped direct traffic.
Jan 2011 to Jan 2011
Charter school San Bernardino, CA
  • Monitor the children at recess.
Jan 2006 to Jan 2007
Big Rock Triathlon Perris, CA
  • Passed out water to the athletes.
  • Helped direct traffic.
Package Technician Worked at Care Fusion Riverside, CA
  • Un-boxing and labeling of devices.
  • Perform verification tests of equipment.
  • Entry of test results into proprietary program on laptop computer Worked at Excel Moreno Valley, CA - Warehouse Associate.
  • Unboxed items then put items in new a box and label the box.
Package Technician Worked at Care Fusion Riverside, CA
  • Un-boxing and labeling of devices.
  • Perform verification tests of equipment.
  • Entry of test results into proprietary program on laptop computer Worked at Excel Moreno Valley, CA - Warehouse Associate.
  • Unboxed items then put items in new a box and label the box.
Merchandise Associate Jul 2017 to Current
Walt Disney World College Proma Orlando, FL Worked as a cast member performing cashier duties, product assistance and cleaning.
Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.

Stocked and rotated inventory regularly.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education and Training
2014 Mt San Jacinto Community College
John W. North High School
John W. North High School
2010 Riverside Community College
High School Diploma 2008 John W. North High School
Skills
Adobe Photoshop, arts, Clerical, CA, lesson plans, Marketing I, meetings, Excel, Power point, Microsoft word, Pallet Jack, Sales, scanner, Staffing, type, view
This resume is created in 7 minutes.
Summary

Motivated and highly professional sales associate with 3 years of experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing excellent customer service. Service-focused professional and friendly team player with a high interest for building productive working relationships. Extensive cash handling experience. Self-motivated, increased sales in all of my companies on an average of 46% over the past year. A goal-oriented and hardworking team player seeking to advance my knowledge in customer service.

Skills
  • Strong communication skills
  • Leadership
  • Organized
  • Time management
  • Detail-oriented
  • Dependable


 

    
  • Cash handling accuracy
  • Store planning and design
  • High-end fashion knowledge
  • Excellent multi-tasker
  • Proficient in MS Office
Experience
Beauty Team Member
June 2017 to Current
Target Smyrna, GA
  • Deal solely with cosmetics and healthcare
  • Greet guests and direct them to correct locations
  • Help guests find products best for them
  • Clean and maintain work area
  • Organize shelves and make-up products
  • Train new team members
  • Communicate with Asset protection and management regards to shrinkage in cosmetics
  • Close store and prepare for the morning team


Merchandise Associate
June 2017 to Current
TJMaxx Smyrna, GA
  • Prevented store losses using awareness, attention to detail and integrity.
  • Organized weekly sales reports for the sales department to track product success.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Created new processes and systems for increasing customer service satisfaction.
  • Unload Truck
  • Prepare Merchandise to go onto sales floor
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
Retail/Sales Associate
September 2016 to May 2017
Macy's Smyrna, GA
  •  Great customer assistance
  • Organized and maintained accessories and clothing in appropriate area
  • Drove sales by developing business strategies, marketing plans and merchandise assortments
  • Tracked current and emerging fashion and consumer trends.
  • Recommended fresh styling ideas to the fashion designer.
  • Maintained current data on sales and fashion trends to plan future purchases.
  • Prepare online orders
  • Cleaned and maintained fitting rooms


Fast Food Restaurant
February 2015 to March 2016
McDonald's West Dundee, IL
  • Provided excellent customer service during high-volume, fast-paced operations
  • Catered to customer needs and wants
  • Communicated clearly and positively with coworkers and management
  • Mastered Point-of-service computer system for order-taking
  • Handled currency and credit transactions quickly and accurately


Education and Training
BBA : Business Administration, 2021 Strayer University Smyrna, GA, Cobb
  • Coursework in Business and Management 
  • Emphasis in Management


Activities and Honors
Dundee Crown High School Graduated with Honors in 2015
This resume is created in 7 minutes.
Professional Summary
Motivated individual with experience at working in diverse retail and customer service environments. Looking to expand experience while growing as an individual.
Skills
  • Cash handling expertise
  • People-oriented
  • Goal-oriented
  • Customer Service
  • Quick learner
  • Credit card processing
  • MS Windows proficient
  • Sales knowledge
Work History
11/2017 to 01/2018
MERCHANDISE ASSOCIATE Victoria Secret L Brands New York, NY
  • Restocked and refilled lingerie tables when needed.
  • Greeted customers as they walk in to create a friendly environment.
  • Assisted customers whenever they needed help finding color, styles, or sizes of lingerie.
  • Reassured customers when they were in doubt of buying a product.
  • Consistently attempted to meet sales goal in each segment.
  • Updated knowledge of sales and store promotions daily.
06/2017 to 11/2017
SALES ASSOCIATE CASHIER Auto Plus Pep Boys Jamaica, NY
  • Greeted customers entering the store to determine what each client wanted or needed.
  • Handled the cash register in a fast-paced environment.
  • Described products to customers and accurately explained details.
  • Resolved customer complaints while maintaining a satisfactory impression.
  • Politely assisted customers in person and via telephone.  
  • Answered product questions thoroughly.
  • Maintained balancing record with 100% rate of accuracy.
09/2016 to 05/2017
SCHOOL GUIDE - Volunteer at Open House Night Martin Van Buren High School Queens Village, NY
  • Guided students and parents on tour throughout the school.
  • Greeted and welcomed everyone to create a warm environment.
09/2014 to 09/2015
CLERICAL WORK - Volunteer at the Guidance Department Martin Van Buren High School Queens Village, NY
Education
2021
BACHELOR OF HEALTH SERVICE MANAGEMENT & BEHAVIORAL SCIENCE:
Mercy College - New York
June 2017
ADVANCED REGENT HIGH SCHOOL DIPLOMA:
Martin Van Buren High School - Queens Village, NY

HONORS:  
●  ARISTA National Honors Society 
●  National Society for High School Scholars 

This resume is created in 7 minutes.
Professional Summary
Skills
Work History
09/2013 to Current
Merchandise Associate T.J. Maxx Steubenville, OH
  • Awarded Employee of the Quarter (May 2014); monitor fitting rooms and jewelry counter; operate cash registers; perform floor recovery; unload trucks and process merchandise; mark down items for clearance sales; answer phones when needed.

01/2007 to 01/2011
Seasonal Tax Professional H & R Block Steubenville, OH
  • Generated highest percentage of Emerald Card applications for less than 30 tax returns in first season of employment (2 weeks); filed confidential client documents; answered telephone inquiries; generated reports; printed checks; operated point-of-sale register.
01/2009 to 01/2013
Trinity Medical Center East Steubenville, OH
  • Filed patient charts, used computer applications to update patient files; filed EOB's, patient charts and purchase orders; visited patients; awarded certificates and pins for volunteer service; recognized in Trinity East employee newsletter.
01/2010 to 01/2013
Valley Hospice Steubenville, OH
  • Created and closed patient charts; operated office equipment; organized packets and literature; visited patients in hospice care.
Education
2006
Associate of Applied Business: E-Commerce
Bidwell Training Center - Steubenville Pittsburgh, OH PA
E-Commerce
1987
Diploma: Information Sciences
West Liberty University - West Liberty, WV
Information Sciences
Bachelor of Science: Chemistry Chemistry
This resume is created in 7 minutes.
Professional Summary
Hard-working, high school student, able to get the job done when needed. I am a quick learner as well. I am also very focused, and creative as well. I am always dedicated to my work. As well as dependable, disciplined, and energetic. 
Skills
  • Cooperative team member
  • Extremely organized
  • Microsoft Office, Excel, PowerPoint proficiency
  • Quick learner
  • Collaborative team member
  • Hard working
Work History
Merchandise Associate, 03/2017 to 06/2017
Carowinds Charlotte, NC
My responsibilities wore to check out customers as well help them with any questions or concerns they had. I also had the responsibility to clean the store and make sure everything was organized and clean and visually presentable.
Sales Floor Associate, 06/2017 to 08/2017
Shoe Dept. Encore Concord, NC
I had the responsibilities of customer service such as helping customers looking for shoes and there specific needs. Also, answering any questions they had. Another responsibility I had was to make sure the store was cleaned and things wore organized such as shoe boxes, no trash on the floors.
Education
High School Diploma: 2018
William Amos Hough High - Cornelius, NC
  • Member of FBLA Club
  • Member of Spanish Honor Society 
  • Member of Spanish Clube

Certifications
  • Microsoft Certified 
This resume is created in 7 minutes.
Professional Summary
Medical professional with advanced knowledge of medical assisting techniques in medicine, hospital procedures, industrial safety and proper drug administration.
Skills
  • Goal-oriented
  • Positive and friendly
  • Excellent work ethic
  • Strong interpersonal skills
  • Strong conflict resolution skills
  • Team building expertise
  • Exceptional time management skills
  • Detail-oriented
Work History
Sales Associate New York & Company Dallas, TX
  • Place special merchandise orders for customers.
  • Respond to all customer inquiries thoroughly and professionally.
  • Answer customer questions about product availability and shipment times.
  • Process cash and credit payments rapidly and accurately.
  • Greet customers in a timely fashion, while quickly determining their needs.
  • Document all customer inquiries and comments thoroughly and quickly.
08/2014 to Current
Merchandise Associate Wolf Retail Solutions FL
  • Anticipated consumer buying patterns to create a purchase and inventory plan.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Created visual marketing and styled window displays.
  • Negotiated prices, discount terms and all transportation arrangements for merchandise.
09/2011 to 12/2011
Medical Assistant Cardiology & Associates of North Florida Quincy, Florida
  • Provided a comforting and soothing environment.
  • Monitored vital signs, such as blood pressure and pulse.
  • Monitored expiration of medical supplies and medications.
  • Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
07/2008 to 11/2009
Medical Assistant Hathaway Walter MD Tallahassee, FL
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
08/2006 to 06/2008
Medical Records Clerk Tallahassee Primary Care Associates Tallahassee, FL
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Maintained strict patient and physician confidentiality.
  • Submitted electronic/paper claims documentation for timely filing.
  • Updated patient financial information to guarantee accuracy.
  • Professionally and courteously verified appointment times with patients.
05/2003 to 08/2006
Medical/Podiatry Assistant Tallahassee Primary Care Associates Tallahassee, FL
  • Assisted patients with diabetes.
  • Administered Cortisone injections.
  • Scheduled MRI and bone scans.
  • Obtained X-rays.
  • Removed sutures for surgical patients.
  • Prepared exam rooms.
08/2002 to 03/2003
Certified Medical Assistant Kimble Family Medicine Tallahassee, FL
  • Scheduled medical appointments.
  • Monitored vital signs, such as blood pressure and pulse.
  • Answered phones.
  • Faxed and copied documents.
  • Prepared patients for examinations and treatments.
  • Phoned in prescriptions.
Education
2003
Associate of Science: Medical Assistant
Keiser University - Tallahassee, FL
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Professional Summary
  • The past seven years worked as a Direct Support Professional caring for, supervising, and transporting residents living in group homes. 
  • Experienced in redirecting behaviors when problems arise, documenting activities, behaviors, concerns, health status, administering medications, and teaching everyday life skills. 
  • Twelve years cumulative experience bussing, bartending, cocktail, banquet and ala carte serving. Serv-Safe Certified.
  • Food services professional with excellent interpersonal and communication skills. Known as a “people-person.” 
  • Three years cumulative experience as a receptionist/secretary/rental agent.
  • Thirty-six years as a Stay at Home Mom.
  • Home-schooled three children for 13 years.

Detail oriented, dedicated,  organized, and a quick learning "people-person," skilled in several areas, including receptionist work, food and beverage, teaching, and personal/behavioral care. Seeking to expand professional career in a company where advancement is possible.

Detail-oriented Direct Support Professional skilled in care and support of individuals demonstrated through seven years of experience. Capable of managing challenging individual behavior and offering behavior redirection to foster progress. Actively pursuing a new role in which to apply my knowledge and exceptional work ethic.

Skills
  • Operate computer data entry on the Group Home system for documentation 
  • Working as a team, cooperating with coworkers to divide tasks
  • Dedicated employee, loyal to employer
  • Point of Sale (POS) system operation
  • Organized multi-tasker
  • Friendly and helpful
  • Carbonated beverage dispenser cleaning and maintenance
  • Fast and efficient service worker
  • Experience in Restaurant and Concessions operations
  • Serve Safe Certified 
  • Aware of surroundings and others' needs
  • Responsible, self-motivated and independent worker
  • Customer-oriented
  • Quick learner
  • Able to lift 50 pounds
  • Valid PA driver's license
  • Good with Numbers and math
  • Skilled upseller
  • Dedicated team player
  • Basic computer skills 
  • Team player
  • Dedicated employee
  • Restaurant and Concessions operations
  •  Adept at Money handling
  • Lifts and carries up to 40 lbs
  • Organized multi-tasker
  • Quick Learner
  • Responsible, self-motivated and independent worker
  • Customer-oriented
  • Skilled upseller
  • Bar terminology
  • Liquor and smoking laws familiarity
  • Point of Sale (POS) system operation
  • Courteous, professional demeanor
  • Verbal and written communication skills
  • Basic computer skills 
  • Team player
  • Dedicated employee
  • Adept at Money handling
  • Lifts and carries up to 40 lbs
  • Organized multi-tasker
  • Quick Learner
  • Responsible, self-motivated and independent worker
  • Individual-oriented
  • Courteous, professional demeanor
  • Verbal and written communication skills
  • Medication administration
  • CPR, First Aid, Safety
  • Reading/Recording Vital Signs
Work History
Direct Support Professional, 03/2011 to Current
Community Services Group Mountville, PA
  • Responds appropriately to the physical, emotional and developmental needs of residents.
  • Obtains household supplies and runs daily errands.
  • Helps residents with  their goals to increase  independence.
  • Monitors vital signs, such as blood pressure, pulse and blood glucose levels.
  • Assists individuals with bathing, oral hygiene, grooming, and toileting. 
  • Schedules and accompanies clients to medical appointments.
  • Documents everything pertaining to residents' lives. 
  • Keeps accurate records of residents' personal funds.
Direct Support Professional, Current
Community Services Group Mountville, PA
  • Responded appropriately to the physical, emotional and developmental needs of residents.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Helped residents with their  goals to increase their independence.
  • Monitored vital signs, such as blood pressure, pulse and blood glucose levels.
  • Assisted patients with bathing, oral hygiene, grooming, and toileting. 
  • Scheduled and accompanied clients to medical appointments.
  • Documents everything pertaining to residents' lives. 
  • Kept accurate records of residents' personal funds.
  • Developed rapport with residents to create a safe and trusting environment for care.
Food and Merchandise Associate, 04/2009 to 12/2012
Sight & Sound Theatres Ronks, PA
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Reported to each shift on time and ready to work.
  • Routinely moved and stocked food products weighing up to 40 pounds.
  • Prepared fountain drinks and ice cream items.
  • Prepared all food orders within a 2-3 minute time frame.
  • Verified that prepared food met all standards for quality and quantity.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Diligently restocked work stations and display cases.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Greeted customers and provided excellent customer service.
  • Assembled food orders while maintaining appropriate portion control.
  • Performed all position responsibilities accurately and in a timely manner.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Prepped items for later use to save staff time during busy hours.
Food and Merchandise Associate, 03/2009 to 11/2012
Sight & Sound Theatres Ronks, PA
  • Prepared specialty foods such as hot dogs, glazed almonds, hot pretzels, salads and sandwiches, following specific methods that required prep time.
  • Opened in mornings, counted all cash drawer's money for accuracy 
  • Moved and stocked food products weighing up to 40 pounds.
  • Greeted customers and provided friendly, courteous customer service, including promptly handling guest concerns and complaints.
  • Handled cash and credit transactions quickly and balanced cash register to confirm accuracy at end of shift
Food and Merchandise Associate, 03/2009 to 11/2012
Sight & Sound Theatres Ronks, PA
  • Prepared specialty foods such as hot dogs, glazed almonds, hot pretzels, salads and sandwiches, following specific methods that required prep time.
  • Opened in mornings, counted all cash drawer's money for accuracy 
  • Moved and stocked food products weighing up to 40 pounds.
  • Greeted customers and provided friendly, courteous customer service, including promptly handling guest concerns and complaints.
  • Handled cash and credit transactions quickly and balanced cash register to confirm accuracy at end of shift
Busser, Bartender, A la carte, Banquet, Cocktail server, 04/1982 to 09/2008
The Radisson Hotel, Olive Garden and others Lancaster, PA and other areas, various
  • Assisted coworkers whenever possible. 
  • Provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register/computer.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Monitored guests for intoxication. 
  • Verified cash drawer against the day's receipts.
  • Consistently kept restaurant clean and free of debris.

Server, 04/2008 to 09/2008
Olive Garden Italian Restaurant Lancaster, PA
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Delivered quality service by providing a warm and welcoming environment.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Quickly set up and cleared tables and stocked all service stations.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Assisted co-workers whenever possible.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Maintained clean dining room, lobby and service areas at all times.
  • Maintained high standards of cleanliness and sanitation.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Inventoried and restocked items throughout day.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Verified cash drawer against the day's receipts.
  • Resolved guest complaints quickly and efficiently.
  • Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Stocked and maintained cleanliness of stations.
  • Served beverages, breads and butter and replenished items as necessary.
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Sorted, soaked and washed flatware.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Folded napkins throughout the day to maintain an adequate supply.
Rental Agent, 04/1985 to 05/1987
Deerfield Apartments and Townhouse Complex Maple Shade, NJ
Busser, Bartender, A la carte, Banquet, Cocktail server, 04/1982 to 09/2008
The Radisson Hotel, Olive Garden and others Lancaster, PA and other areas, various
  • Assisted coworkers whenever possible. 
  • Provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Monitored guests for intoxication. 
  • Verified cash drawer against the day's receipts.
  • Consistently kept restaurant clean and free of debris.

Receptionist, 01/1979 to 09/1979
Data Comm Computer Systems New York, NY
Education
High School Diploma : 1977
General Douglas MacArthur - Levittown, NY
High School Diploma : 1977
General Douglas MacArthur - Levittown, NY
Business Startup, 2010
ASSETS - Lancaster, PA
Over 120 trainings regarding individuals with disabilities, Relias - Online and other locations
Certifications
  • First Aid Certification
  • CPR Certification
  • Serv Safe Certification