Merchandise Manager resume examples

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Professional Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Skills
  • Excellent customer service skills
  • Personnel development
  • Customer relations
  • Merchandising
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
  • Staff training and development
  • Customer-oriented
Work History
January 2008-Current General Manager | Neiman Marcus Last Call | Sawgrass Mills Sunrise, FL







October 2001-January 2008 Assistant General Manager/Merchandise Manager | Neiman Marcus | Fort Lauderdale





February 1993-October 2001 Merchandise Manager | Lord & Taylor/ May Company | Aventura, FL
Education
Certifcate in Dance Ecole Superieure de Danse du Quebec, Montreal
High School Diploma Silver Lake High School
This resume is created in 7 minutes.
Professional Summary
Experienced and driven Administrative Assistant with effective organizational and time management skills. Detail-oriented with strong ability to communicate effectively, work independently, and support others in effort of driving results.  
Core Qualifications
  • Computer proficient
  • Meticulous attention to detail
  • Customer and service oriented
  • Stable work history
  • Excellent communication skills
  • Energetic self-starter/self-motivated
Experience
EXPRESS Costa Mesa, CA REGIONAL ASSISTANT 08/2003 to Current

Responsible for providing advanced administrative support to the Regional Director of stores for the Express West Coast stores, along with operational tasks for the region while ensuring that company policies and procedures are being adhered to and executed in a timely manner.

  • Collaborate with other administrative team members, human resources, learning managers, store operations and the finance department on special projects to support company initiatives
  • Plan meetings and prepare all necessary materials for 10-80 participants
  • Create productive relationships with the field and all support functions of the business
  • Serve as central point of contact for field, including 10 district managers and 105 stores
  • Create weekly and monthly reports with sales results and provide recognition
  • Arrange appropriate travel, agendas, and store specific information for weekly store visits 
  • Offer direction and give constructive feedback to motivate team members
  • Manage the day-to-day calendar for the Regional Director
  • Manage daily office operations and maintenance of equipment
  • Provide logistical support to visiting executives in coordination with other Executive Assistants
EXPRESS Costa Mesa, CA Co Manager 07/1997 to 08/2003
Manager of retail store location, responsible for ensuring top line sales by providing an exceptional customer experience, hiring and training of top talent, and executing the daily operations of the store.
  • Trained all new managers and associates on store procedures and policies & how to meet the customer's needs
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  • Worked closely with the store manager and district manager to formulate and build the store brand
  • Trained staff on how to create an exceptional in store experience
Raging Waters San Dimas, CA MERCHANDISE MANAGER 06/1992 to 07/1997
Moved up from a part time sales associate to a manager of the 2 gift shops within the park, and within a couple years,  I became the buyer for both gift shops.  Attended trade shows & made decisions on merchandise/goods sold within the park.
  • Recruited, hired, developed and retained retail talent for the company
  • Processed shipments and maintained organized stock shelves
  • Directed and supervised employees engaged in sales, inventory taking and cash handling
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Completed weekly schedules according to payroll policies
Education
Cal State University Fullerton, Fullerton, CA, US
This resume is created in 7 minutes.
Summary
Talented individual skilled in distribution, production and process control. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
Skills
  • Personable
  • Team building
  • Multi-site operations
  • Contract management
  • Relationship building
  • Systems implementation
  • Troubleshooting and problem solving
  • Client relationships
Experience
02/2010 to 02/2014
Tour and Merchandise Manager Fun. LLC － New York City, New York
  • Oversaw and managed operations to insure a successful and profitable tour.
  • Recruited, hired and trained new employees for Merchandise Management and Instrument Technicians. 
Tour Manager/Merchandise Manager
  • Bonnaroo 2008, 2010
  • Lollapalooza 2008
  • SXSW 2008-2010
  • Coachella 2011
  • Van's Warped Tour 2011
03/2016 to 02/2017
Inside Sales The Heyl Group at Keller Williams － Austin, TX
  • Success in lead generation and lead qualification.
  • Conducted business to business telephone sales.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
05/2008 to 08/2009
Sales Representative Universal Coin and Bullion － Beaumont, TX
  • Cold-called prospective customers to build relationship.
  • Filled out expense reports for accounting.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Established new customer accounts.
Education and Training
2010
Business Management Lamar University － Beaumont, TX, USA
  • Coursework in Business, Management and Communications
  • Operations and Quality Management coursework
2016
Real Estate Texas School of Real Estate － Austin, TX
  • Continuing Education in Real Estate
  • Advanced Negotiation coursework
  • Coursework in Accounting and Finance
Technical Skills and Qualifications
  • Sales Software: Salesforce.com, 
  • Desktop Publishing Software: Photoshop, HTML
This resume is created in 7 minutes.
Summary
Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.Experienced Retail Merchandiser versed in using product placement, end of aisle product displays and points of purchase displays to the manufacturer's best advantage. Highly enthusiastic customer service professional with over five years client interface experience.
Skills
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • MS Office proficient
  • Retail inventory management
  • Outstanding communication skills
  • Conflict resolution 
  • Store planning and design
  • Time management
  • Telecommunication skills
  • Adaptive team player
  • Visual merchandising proficiency
  • Top sales performer
  • High customer service standards
  • Conflict resolution 
  • Exceptional leader
  • Team-oriented
  • Sales professional
Experience
09/2014 to Current
Merchandise Manager Dollar Tree － Chicago, IL Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary.
03/2016 to Current
Customer Service Representative Entertainment Cruises (Chicago Operations － Chicago, IL Provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in phone queues to improve call flow. Sales Conversion- Successfully convert prospects to clients by conducting telephone sales calls to both new and existing guests, and using effective closing techniques. Successfully upsells existing clients to higher value items. Handle objections and resolve guest problems less.
03/2015 to 03/2016
Assistant Manager Rainbow － Chicago, IL Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
07/2012 to 09/2014
Merchandise Supervisor Wal-Mart － Chicago, IL Successfully managed the activities of team members.Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Wrote order supply requests to replenish merchandise.
Education and Training
2016
Associate of Arts: Business/Economics Olive-Harvey College － Chicago, IL
2010
High School Diploma Kendrick High － Columbus, GA

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