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Professional Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
  • Excellent customer service skills
  • Personnel development
  • Customer relations
  • Merchandising
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
  • Staff training and development
  • Customer-oriented
Work History
January 2008-Current General Manager | Neiman Marcus Last Call | Sawgrass Mills Sunrise, FL

October 2001-January 2008 Assistant General Manager/Merchandise Manager | Neiman Marcus | Fort Lauderdale

February 1993-October 2001 Merchandise Manager | Lord & Taylor/ May Company | Aventura, FL
Certifcate in Dance Ecole Superieure de Danse du Quebec, Montreal
High School Diploma Silver Lake High School

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Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.
Data-savvy individual to take advantage of all the Big Data to aid business using prescriptive, diagnostic and descriptive analytics.
Energetic management professional versed in business management, finance and sales.
Adopt insight-driven approach vs. just traditional data-driven approach to tell a brand story and execute overarching strategy. Dynamic, detailed and results-centric team leader with a demonstrated record of maximizing productivity while minimizing costs.
Solutions-oriented [Job Title] possessing a unique combination of skills, including business analysis, quality assurance testing and applications development experience in top-tier [Organization type] organizations.
Talented [Job Title] proficient at collaborating with multiple stakeholders to determine audience interest and develop strategic go-to-market communication plans that align with the company's business priorities and initiatives.
Motivated and results-driven Operations Analyst with a proven track record in data analytics and process optimization. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Seeking an opportunity to drive business effectiveness through making recommendations based on data findings. Business-oriented Research Analyst with [number] years of experience developing solutions and methods for Big Data Analytics and process optimization. Offer excellent communication skills and the proven ability to collaborate cross-functionally with IT experts, project managers, and subject matter experts to plan and deliver analytical methods.
  • Emotional Intelligence
  • Self-directed with great work ethic
  • Accountability and Agility
  • Forecast and planning
  • Market research and analysis
  • Competitive and Trend Analysis
  • Critical thinking with attention to details
  • Problem solvingProject management
  • Market Research and Analysis
  • Competitive and Trend Analysis
  • Business process improvement
  • Forecasting and planning
  • Business systems analysis
  • Think Quantitatively and Qualitatively 
  • Strong Conceptual business acumen with sharp leadership skills
  • Highly effective at utilizing Omniture, Adobe Marketing Cloud, Google Analytics, and databases for data mining in order to design critical information tailored to business
bebe inc San Francisco, CA Merchandise Manager - eCommerce 04/2014 to Current
  • Responsible for digital analytics and key business metrics with consumer insights and promote brand growth organically; including consumer behavioral patterns, mobile and desktop - conversion, traffic and distribution trends, leveraging data from multiple sources including Omniture and Google analytics.
  • Competitive analysis thru Web-scraping in terms of product range/price, marketing initiatives, customer offerings, and chatter/trends. 
  • Create weekly strategy for marketing channels (SEO, SEM, Direct, email) drive top and bottom funnel tactics with segmentation list growth, consumer loyalty, and LTV.
  • Build, manage and execute eCommerce assortment plans, recommend investment strategies and units for an accurate flow forecasts to maximize our turn and mitigate risk.
  • Responsible for holistic summary of site performance to provide actionable insights and facilitate swift change to improve the business on-demand.
  • Strategize company marketing, CRM RFM audience list, and recommend promo offers and ensure execution.
Sears Holdings Chicago, IL Strategic Manager - eCommerce Toys and Seasonal Depts 08/2011 to 03/2014
  • Strategize with marketing and merchant group to establish a cohesive brand messaging within key brands to improve consideration and overall assortment.
  • Synchronized implementation of inventory plan for all 3 Divisions involving 10 inventory managers to ensure optimal flow to our 3rd party online facility.
  • Optimized SKU productivity and increased sales for eCommerce by $17.6m a growth of 93% over LY; utilizing multi-channel retail to drive sales.
  • Demonstrated exceptional organizational and multi-tasking skills to manage several projects simultaneously.
  • Actionable intelligence of customer journey to make necessary adjustments to improve conversion rate and customer experience.
  • Collaborated with cross-functional teams to improve marketing exposure and inventory position, providing seamless shopping experience.
  • Orchestrated strategic partnership with cross-functional teams for seasonal peaks.
Sears Holdings Chicago, IL Sr Inventory Manager - Toys 09/2009 to 07/2011
  • Responsible for financial planning of sales, markdowns, gross margin, inventory, and receipts for 900 import and domestic SKUs (working with 70 vendors) with annual revenue of $170m in 1250 Kmart stores and Sears toys in 650 stores.
  • Utilized NPD reports (market pulse and market map) to focus on growth categories based on market share and trend.
  • Developed trend file for Toys division resulting in reduced inventory liability by $18.2m.
  • Successfully identify slow or over-performing items and execute revised sales forecast with the merchants; reduced $4.8m in future markdown liability.
  • Spearheaded collaboration sessions with vendors to adjust receipt flow, plan and monitor competitive pricing - reducing $12m in year-end inventory -24% to LY improved inventory turn and GMROI.
  • Exceeded/Outperformed department goals in GMROI by 18%, Turn 14%, Margin 6% in 2012 (Only business in toys to accomplish all 3 key inventory goals).
  • Overhauled our assortments in the lower 300 performing stores to right size our space by analyzing - top down approach vs.
  • bottoms up approach; resulted in $1.2m in inventory savings and improved turn by 24% to LY.
  • Consistently engineered 97% In-stock with $18m less in inventory in Games and Nerf segment; increased Inventory turn and maximize use of Holdings capital investment.
Sears Holdings Chicago, IL Inventory Manager 02/2008 to 08/2009
Sears Holdings Chicago, IL Sr Inventory Analyst 12/2005 to Current
Air Force Langley, VA Supply Chain Management 03/2002 to 09/2005
Air Forace Phoenix, AZ Logistics Readiness Officer 03/1999 to 02/2002
B.S: Business Management Arizona State University Business Management
Microsoft Office, Microsoft Access, Visio, Microsoft Project Omniture, Adobe Marketing Cloud, Google AnalyticsExcellent Communication skillsVery fast learner with advanced knowledge gained through proprietary software at both bebe Inc. and Sears HoldingsHighly effective at utilizing databases for data mining in order to design critical information tailored to business
Adobe, approach, Excellent Communication, competitive, Competitive analysis, conversion, CRM, data mining, databases, eCommerce, email, financial planning, focus, functional, Google Analytics, Inventory, investment strategies, marketing, market, messaging, Microsoft Access, Microsoft Office, 97, Microsoft Project, multi-tasking, organizational, pricing, fast learner, retail, sales, strategy, strategic, swift, trend, Visio, year-end

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Professional Summary
Experienced and driven Administrative Assistant with effective organizational and time management skills. Detail-oriented with strong ability to communicate effectively, work independently, and support others in effort of driving results.  
Core Qualifications
  • Computer proficient
  • Meticulous attention to detail
  • Customer and service oriented
  • Stable work history
  • Excellent communication skills
  • Energetic self-starter/self-motivated
EXPRESS Costa Mesa, CA REGIONAL ASSISTANT 08/2003 to Current

Responsible for providing advanced administrative support to the Regional Director of stores for the Express West Coast stores, along with operational tasks for the region while ensuring that company policies and procedures are being adhered to and executed in a timely manner.

  • Collaborate with other administrative team members, human resources, learning managers, store operations and the finance department on special projects to support company initiatives
  • Plan meetings and prepare all necessary materials for 10-80 participants
  • Create productive relationships with the field and all support functions of the business
  • Serve as central point of contact for field, including 10 district managers and 105 stores
  • Create weekly and monthly reports with sales results and provide recognition
  • Arrange appropriate travel, agendas, and store specific information for weekly store visits 
  • Offer direction and give constructive feedback to motivate team members
  • Manage the day-to-day calendar for the Regional Director
  • Manage daily office operations and maintenance of equipment
  • Provide logistical support to visiting executives in coordination with other Executive Assistants
EXPRESS Costa Mesa, CA Co Manager 07/1997 to 08/2003
Manager of retail store location, responsible for ensuring top line sales by providing an exceptional customer experience, hiring and training of top talent, and executing the daily operations of the store.
  • Trained all new managers and associates on store procedures and policies & how to meet the customer's needs
  • Worked closely with the store manager and district manager to formulate and build the store brand
  • Trained staff on how to create an exceptional in store experience
Raging Waters San Dimas, CA MERCHANDISE MANAGER 06/1992 to 07/1997
Moved up from a part time sales associate to a manager of the 2 gift shops within the park, and within a couple years,  I became the buyer for both gift shops.  Attended trade shows & made decisions on merchandise/goods sold within the park.
  • Recruited, hired, developed and retained retail talent for the company
  • Processed shipments and maintained organized stock shelves
  • Directed and supervised employees engaged in sales, inventory taking and cash handling
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Completed weekly schedules according to payroll policies
Cal State University Fullerton, Fullerton, CA, US

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My name is Jennifer Runyon and I have been in the Customer Service Field for 20+ years. I am looking to forward my career with your company bringing forth my knowledge and skills that I have learned over the past 20 years. I am looking to grow with your company and develop many new skills and take my knowledge to a new level
Core Strengths
  • Honest
  • Driven
  • Outgoing
  • Dependable
  • Organized
  • Team Player
July 2015
Circle K Orlando, FL Inventory Auditor
Audit locations and check for large discrepancies
Cash audits and making sure all cash handling policies are followed
Make sure company assets are being protected  
September 2012
July 2015
Wawa Orlando , FL Inventory Merchandise Manager
Vendor relations
Maintain proper inventory levels
oversee cycle counts and maintain accuracy
Handle cash management and make sure policies are being followed
Daily deposits and cash ordering
May 1994
September 2012
Winn Dixie Deltona, FL In Store Coordinator Delegate In all my years with Winn Dixie I held multiple positions. I worked from a customer service representative to a assistant manager with multiple positions in between.
Deltona High School Deltona, FL, USA High School Diploma: Office Skills
High School Diploma