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SUMMARY

Dedicated, versatile, and enthusiastic individual with extensive retail merchandising, purchasing and inventory experience. Seeking continued growth in these areas with previous 11 years of experience as a Sr. Buyer Assistant/Technology Specialist at Camping World's Bowling Green office overseeing multiple product lines including Hitch and Tow, Electronics and RV Repair Parts. Then transitioned to IT for 2.5 years as Oracle Functional Support - Items and Purchasing assisting with project enhancements and supporting immediate store and business technical issues. Started at Camping World's Bowling Green store location as Merchandising Specialist for over 2 years. Enjoy working in a team environment and overseeing product life cycle item configuration, inventory, promotions and marketing.

SKILLS
  • Proficiency in Oracle EBS with focus in Items and Purchasing
  • Strong analytical skills
  • Excellent problem solving skills
  • Experienced in EXCEL
  • Basic SQL Knowledge in writing and reading queries
  • Very detail-oriented with attention to processes
  • Product Management
  • Forecasting
  • Cost analysis
  • Troubleshooting and Testing
  • Ability to execute multiple tasks at once
  • Thrive in fast-paced, challenging team environment and work well with others
  • Enjoy working as a team as well as independently
  • Thorough in compiling data and facts
  • Strong ability to contribute expertise and follow leadership directives
  • Commended for reliability and trustworthiness
  • Strong work ethic
  • Self-motivated, hard-working individual
  • Point person for Oracle item/setup troubleshooting/questions for Merchandising
  • Combined patience, determination and persistence to troubleshoot departmental issues
  • Experienced in writing documentation
EXPERIENCE
Holley Performance Products Inc. | Bowling Green, KY Planner/Scheduler 06/2020 - Current

Planner/Scheduler for Electronic Fuel Injection line. Daily tasks include reviewing customer backorders including summing backorders by dollar value and quantity short with further drill down to channel and component area shortages. Review backorder dollars and component shortages every other day with Plant Manager, Director of Purchasing, Buyer, Plant Floor Supervisor and Machinist. Issue prioritized daily job schedule to floor supervisor. Issue Purchase Orders to vendors for raw and purchased components using planning system Syteline. Issue PO's to vendors and transfer material for outside processing such as plating, anodizing, annealing, etc. Expedite and De-Expedite open Purchase Orders per planning details in Syteline. Analyze BOM for material availability for releasing jobs to plant for Finished Goods.

Camping World Holdings Inc. | Bowling Green, KY Oracle Functional Support - Item & Purchasing 01/2018 - 06/2020

IT Oracle Functional Support with focus in the Items and Purchasing modules of Oracle EBS. Daily resolution of Help Desk tickets for both store and internal business teams. Functional analysis of Oracle Product Backlog Issues that include enhancements and new functionality in areas including Supply Chain Management. This involves assisting with functional design, creating functionality documents, testing, implementation to the live production instance of Oracle, creating training documents and end-user training. Main support of cycle count and min/max processes. Assist in integrating PIM (Project Information Management) tool, including roles and view implementation and management.

Camping World Holdings Inc. | Bowling Green, KY Sr. Buyer Assistant/Technology Specialist 01/2007 - 01/2018

Responsible for item life cycle including vendor setup, item setup, forecasting, ordering, catalog/web presentation, item maintenance and analysis.  Work closely with multiple areas of the business including Vendors, Inventory, Planogram, Catalog Production, Web, Marketing, IT, Accounting, Mail Order, Stores, Distribution Centers, Wholesale and Good Sam. Setup skus including the following sku types: inventory, install, Good Sam, Roadside Assistance, combo, service, Product Protection Plan, CW, and test skus.  Item maintenance including merch code,  planogram, subclass, description, min/max, cost, retail, club, wholesale, install fee, distributor vendors, cost layer adjustment, discontinue, inactivate.  Daily functions also include vendor setup, proof catalogs, change notices, vendor information changes, store communications, accounting discrepancies, process returns/recalls, show-n-tell/new product review, planogram revisions, vendor cost increases, internal and external reports

Camping World Holdings Inc. | Bowling Green, KY Merchandising Specialist 10/2004 - 01/2007

Responsible for the Outlet Center.  Priced and merchandised Outlet Center items and assisted customers.  Worked the service counter scheduling and checking in appointments.  Assisted customers with obtaining correct repair parts to fix their RV.  Worked front register. Put up truck each week and performed general store closing duties.


EDUCATION/TRAINING
Oracle University | On Demand Procure to Cash

Completed the following on demand modules:

Oracle EBS for Implementers
Oracle Inventory Management Fundamentals
Oracle Purchasing Fundamentals
Oracle Order Management Fundamentals
Oracle Advanced Pricing Fundamentals
Oracle iProcurement Fundamentals
Oracle Warehouse Management Fundamentals

Oracle Applications System Administrator Fundamentals

Western Kentucky University | | Bowling Green, KY, USA Bachelor of Arts in Radio/TV Operations 2003

Major Radio/TV Operations

Minor Marketing

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Professional Summary
Results-driven professional with exceptional communication, problem solving and leadership skills. Decisive and effective production manager skilled in leading cross-functional teams to meet customer demands and deadlines.
Skills
  • Quality assurance and control
  • Timely safety audits
  • Practices safety and sanitation standards
  • Production line management
  • Natural leader
  • Superb time management skills
  • Results-oriented
  • Unsurpassed work ethic
Work History
Merchandising Specialist, 05/2007 to Current
The Home Depot Lancaster, SC
  • Assemble promotional displays, including quarter and full-size point of purchase displays.
  • Educate employees on new merchandise during seasonal workshops.
  • Load and unload merchandise using a ladder and pallet jack.
  • Answer customer questions regarding store merchandise, department information and pricing.
  • Remove damaged, out-of-code, not-in-set and discontinued items from displays.
Quality Control Technician, 04/1996 to 06/2006
Grace Complex Lancaster, SC
  • Set and monitored product standards, examining samples of products and processing tests, to ensure the quality of all finished products.
  • Set up and verified the functionality of safety equipment.
  • Made sure that products were produced on time and are of good quality.
  • Ensured that all health and safety guidelines were followed.
  • Oversaw the production process and managed the production schedule.
Education
GED: 1993
Lewisville High School - Richburg, SC
This resume is created in 7 minutes.
Professional Summary
The highlights of my careers in multiple workplaces is the fact I am able to bond with all teams and environments that I am placed in, making me an extremely multi-skilled and crucial part to any workplace environment.
Education
High School Diploma: 2015
St Johns College Woodlawn - Lismore, NSW
Bachelor of Arts: Criminology , Current
University of New England - Armidale, NSW
licences/certifications
  • Forklift/LF Licence
  • Drivers Licence + Own transport 
  • White Card
  • First Aid + CPR
  • Certificate I in Construction 
  • Certificate II in Construction 
  • Responsible Service of Alcohol NSW
  • Responsible Conduct of Gambling NSW


Work History
Customer Service Representative, 11/2011 to 09/2014
Kmart Australia Lismore, NSW

Throughout my three years of the store, I have worked in a number of different positions all involving customer engagement. With two of my years working mainly checkouts and service desk, I was constantly amerced in the customer needs and wants, and with my third year working in the Lay-by/Audio Visual department as well as having extensive usage with RF Units and stocktaking. I have experienced the Christmas rush and now feel I can offer my experience to greatly improve your company. Other areas I have worked are

• Service Desk

• Floor work/Stocking shelves

• Loading bay/back dock service

Trade Assistant, 12/2014 to 02/2016
Masters Home Improvement Lismore, NSW

In my short year at the home improvement store, I have had time to have a more hands on role within the operations within a shop. I have been actively involved within the Trade and Timber yard. Within this, I have been actively engaging with customers more and expanding my knowledge around perfected customer service. Not only this but also my overall health and fitness has improved, allowing me to complete tasks that have been set to me much easier.  Benefits of being around the timber/receiving area is that I have been trained in operation of Electric Walkie Stacker, RF Unit operation, Pallet Jacks, Electric Pallet Jacks, Manual Handling, Wrapping + Storage of pallets and more.

Other areas I have worked in throughout the home improvement sector is

• Stock taking

• Shelf filling

• Trade/Timber area

• Front service desk service

Shop Assistant / Nightfill, 02/2016 to 10/2016
Big W Australia Armidale, NSW

I have yet another year in customer service experience that I can offer to your company. Not only was I on the checkouts, but I was also on

• Service Desk

• Photo and IT Department

• Night fill

• Loading bay

Warehouse Storeperson, 12/2016 to 02/2017
PFD Foods Lismore, NSW

I spent a short amount of time at PFD Food Services as a seasonal casual, however in this time I was able to advance my skills in a warehouse environment in the tasks that I conducted daily such as 

*Loading and Unloading trucks via hand and Forklift/Mechanical Aid 

*Complete freezer orders for customers *

General machine maintenance

*Daily Warehouse safety checklists

*Liaising with customers to ensure customer satisfaction  These skills have been conducted to an advanced level along side my previous retail experience.

Bar And Wine Attendant, 2017 to 2017
Certica/Splendour in the Grass Byron Bay, NSW

I spent a short amount of time working for all 3 days at Splendour in the Grass for 2017. This allowed to further my ability to drive customer service and deal with extremely stressful environments. My role included

*Serving alcohol and providing customer service

 *Being RSA Marshall and liasing with security if needed 

*Loading and unloading pallets of alcohol

Bar And Wine Attendant, 07/2017 to 09/2017
University of New England Armidale , NSW
  • Poured drinks using standard pour according to specifications.
  • Set up glassware and liquor prior to events.
  • Processed orders on a computerized Point of Sale system.
  • Notified a manager if a guest was intoxicated or rude to other guests.
  • Closed out cash register and prepared cashier report.
  • Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
  • Refused service to intoxicated guests.
Sales Merchandising Specialist, 10/2017 to Current
Pioneer Hardware Armidale, NSW
  • Organized store merchandise racks by size, style and color.
  • Created visual marketing and styled window displays.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Completed stock orders and managed inventory levels.
  • Rotated manufacturer products as needed.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Entered orders into 'Sales Force', as well as Bunnings order program 'Procurement'
Skills
  • Handling difficult customers
  • Positive attitude
  • Highly reliable
  • Balancing the cash register
  • Planogram design
  • Reliable and punctual
  • Product inventory counts
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Strategic sales knowledge
  • Credit card processing
  • POS systems expert

 

  • My skills and dedication to my work can be reflected to my award I have received whilst attending Austin College at the University of New England. In 2017, I was the recipient of the 'Collegiate of the Year' award, which demonstrates my ability to work effectively, striving to boost production whilst  working with teams and also thriving working individually.


  •  I can provide excellent teamwork, and a friendly but positive attitude to all work as well as fellow coworkers and customers. In my eyes, teamwork is an essential for a store to operate and provide service at a professional level. To demonstrate teamwork, I have several customer service award badges from fellow co-workers to show my effective conduct throughout the workplace.


  •  Communication is a key aspect to me personally. I am an effective communicator passing on messages from one to another, and receiving a clear order from a manager and other co-workers so that my job can be done as quickly and effectively as possible with minimal hassle from others.


  •  As a team member previously employed at Kmart Lismore and taking part in the Australian Air force cadets youth group, I know that leadership is a key aspect for all team members to have and acknowledge. I have been often left with leadership roles such as covering manager position.


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Professional Summary
Respectable worker who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. A person who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Office Assistant with College educationon billing and coding, patient charting, insurance claims and appointment scheduling in a busy medical office setting. Quality-focused employee who is committed to approaching administrative tasks with tenacity and attention to detail.
Skills
    Microsoft Office, Word
Certified Computer Office AssistantExcellent planner and coordinatorTeam buildingInvoice processingAdvanced clerical knowledgeHIPAA complianceMedical billingExcellent communication skillsCustomer service-orientedFlexibleWorks well under pressureSocial media knowledgeAppointment settingCMS-1500 billing formsFiling and data archiving
Accurate and detailedMulti-line phone proficiencyArticulate and well-spokenCritical thinkerProfessional phone etiquettePleasant demeanor
Additional Information

Work History
Merchandising Specialist Sep 2015 - Current
Best Buy Waynesville, NC
Assist customers with their store pick-ups and load vehicle, set weekly ad-set on Sundays, perform downstocking procedures on entire store daily and handle all online customer orders and ship out via UPS, Also maintained any OMS adjustments made and took Inventory of front end customer store pick-ups.
  • Served as the main liaison between customers, management and sales team.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Recommended alternative items if product was out of stock.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of the company.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Contributed to annual store sales of millions per year.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Participated in physical inventory counts every year.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.



  • Office Assistant/Receptionist Jun 2014 - Jul 2015
    Ken Wilson Ford Heavy Trucks Canton, NC
    Field all incoming calls, greet and direct customers, handle register and customer checkout, balance 10500 account daily, total time cards for payroll, data entry, filing, create spreadsheets.
  • Answered and quickly redirected up to 50-100 calls per hour.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.


  • Reservations Sep 2010 - Apr 2012
    Lake Junaluska Conference Center
    Reserved reservations for individuals and groups, handled all online bookings, answered multi- line phone, operated fax and copy machine, assisted with front desk customer service, maintained accurate accounting deposits, received payments for events, meals, and lodging.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.

  • Office Assistant/Receptionist Oct 2008 - Sep 2010
    Benitez Homes, Inc Waynesville, NC
    Scheduled meetings with potential clients, greeted walk-in guests, gave property information, answered phones, operated fax and copy machine, assured home owners\' insurance policies were up to date, filed for building permits on all active accounts, handled advertising and inventory expenses.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Answered and quickly redirected up to 50 calls per hour.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.


  • Education
    Certificate in MOA: Medical/Clerical August 2014
    Haywood Community College Waynesville, NC
    • Course work in Organizational Behavior, Compensation, Labor Relations and Recruitment
    • Course work in Business Administration, Communications and Accounting
    • Information Processing Assistant Certificate