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Dedicated, versatile, and enthusiastic individual with extensive retail merchandising, purchasing and inventory experience. Seeking continued growth in these areas with previous 11 years of experience as a Sr. Buyer Assistant/Technology Specialist at Camping World's Bowling Green office overseeing multiple product lines including Hitch and Tow, Electronics and RV Repair Parts. Then transitioned to IT for 2.5 years as Oracle Functional Support - Items and Purchasing assisting with project enhancements and supporting immediate store and business technical issues. Started at Camping World's Bowling Green store location as Merchandising Specialist for over 2 years. Enjoy working in a team environment and overseeing product life cycle item configuration, inventory, promotions and marketing.
Planner/Scheduler for Electronic Fuel Injection line. Daily tasks include reviewing customer backorders including summing backorders by dollar value and quantity short with further drill down to channel and component area shortages. Review backorder dollars and component shortages every other day with Plant Manager, Director of Purchasing, Buyer, Plant Floor Supervisor and Machinist. Issue prioritized daily job schedule to floor supervisor. Issue Purchase Orders to vendors for raw and purchased components using planning system Syteline. Issue PO's to vendors and transfer material for outside processing such as plating, anodizing, annealing, etc. Expedite and De-Expedite open Purchase Orders per planning details in Syteline. Analyze BOM for material availability for releasing jobs to plant for Finished Goods.
IT Oracle Functional Support with focus in the Items and Purchasing modules of Oracle EBS. Daily resolution of Help Desk tickets for both store and internal business teams. Functional analysis of Oracle Product Backlog Issues that include enhancements and new functionality in areas including Supply Chain Management. This involves assisting with functional design, creating functionality documents, testing, implementation to the live production instance of Oracle, creating training documents and end-user training. Main support of cycle count and min/max processes. Assist in integrating PIM (Project Information Management) tool, including roles and view implementation and management.
Responsible for item life cycle including vendor setup, item setup, forecasting, ordering, catalog/web presentation, item maintenance and analysis. Work closely with multiple areas of the business including Vendors, Inventory, Planogram, Catalog Production, Web, Marketing, IT, Accounting, Mail Order, Stores, Distribution Centers, Wholesale and Good Sam. Setup skus including the following sku types: inventory, install, Good Sam, Roadside Assistance, combo, service, Product Protection Plan, CW, and test skus. Item maintenance including merch code, planogram, subclass, description, min/max, cost, retail, club, wholesale, install fee, distributor vendors, cost layer adjustment, discontinue, inactivate. Daily functions also include vendor setup, proof catalogs, change notices, vendor information changes, store communications, accounting discrepancies, process returns/recalls, show-n-tell/new product review, planogram revisions, vendor cost increases, internal and external reports
Responsible for the Outlet Center. Priced and merchandised Outlet Center items and assisted customers. Worked the service counter scheduling and checking in appointments. Assisted customers with obtaining correct repair parts to fix their RV. Worked front register. Put up truck each week and performed general store closing duties.
Completed the following on demand modules:
Oracle EBS for Implementers
Oracle Inventory Management Fundamentals
Oracle Purchasing Fundamentals
Oracle Order Management Fundamentals
Oracle Advanced Pricing Fundamentals
Oracle iProcurement Fundamentals
Oracle Warehouse Management Fundamentals
Oracle Applications System Administrator Fundamentals
Major Radio/TV Operations
Throughout my three years of the store, I have worked in a number of different positions all involving customer engagement. With two of my years working mainly checkouts and service desk, I was constantly amerced in the customer needs and wants, and with my third year working in the Lay-by/Audio Visual department as well as having extensive usage with RF Units and stocktaking. I have experienced the Christmas rush and now feel I can offer my experience to greatly improve your company. Other areas I have worked are
• Service Desk
• Floor work/Stocking shelves
• Loading bay/back dock service
In my short year at the home improvement store, I have had time to have a more hands on role within the operations within a shop. I have been actively involved within the Trade and Timber yard. Within this, I have been actively engaging with customers more and expanding my knowledge around perfected customer service. Not only this but also my overall health and fitness has improved, allowing me to complete tasks that have been set to me much easier. Benefits of being around the timber/receiving area is that I have been trained in operation of Electric Walkie Stacker, RF Unit operation, Pallet Jacks, Electric Pallet Jacks, Manual Handling, Wrapping + Storage of pallets and more.
Other areas I have worked in throughout the home improvement sector is
• Stock taking
• Shelf filling
• Trade/Timber area
• Front service desk service
I have yet another year in customer service experience that I can offer to your company. Not only was I on the checkouts, but I was also on
• Service Desk
• Photo and IT Department
• Night fill
• Loading bay
I spent a short amount of time at PFD Food Services as a seasonal casual, however in this time I was able to advance my skills in a warehouse environment in the tasks that I conducted daily such as
*Loading and Unloading trucks via hand and Forklift/Mechanical Aid
*Complete freezer orders for customers *
General machine maintenance
*Daily Warehouse safety checklists
*Liaising with customers to ensure customer satisfaction These skills have been conducted to an advanced level along side my previous retail experience.
I spent a short amount of time working for all 3 days at Splendour in the Grass for 2017. This allowed to further my ability to drive customer service and deal with extremely stressful environments. My role included
*Serving alcohol and providing customer service
*Being RSA Marshall and liasing with security if needed
*Loading and unloading pallets of alcohol
||Accurate and detailedMulti-line phone proficiencyArticulate and well-spokenCritical thinkerProfessional phone etiquettePleasant demeanor|