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I have two years of cashier experience, almost three years of face to face customer service experience, I also have four months of account management experience with extensive member satisfaction training.
  • Active listening
  • Multitasking
  • Communication
  • problem Solving 
  • Leadership
  • Confidence
  • Organization
  • Ability to Work Under Pressure
06/2014 to 12/2015
Cashier, Crew, Crew trainer, Manager in training Mcdonalds Frankfort , IN I worked my way at my first from a regular crew member to manager in training before I moved to Tennessee. 
01/2016 to 10/2016
Cashier, Customer service, Small aminal specialist Pet Food Center Clarksville , TN I took care of all customer needs, and took all necessary steps I could to learn as much as possible. I became a department lead after my training in the small animal department.
01/2017 to 02/2017
Cashier, Stocker, Night Manager Food and Fuel (Mobil Fuel Station) Clarksville, TN In between stocking shelves and cleaning I fulfilled all customer needs, and supervised the store on the night shift. 
02/2017 to 04/2017
Waitress, Assistant Head Waitress In Training Shogun Japenese Steak House Clarksville , TN After two weeks of training, we became short staffed, and I began training to he a head waitress. I would open and close alone while still satisfying all customer needs with a smile. 
04/2017 to Current
Member Service Representative, Bank Account Manager, Credit Card secialist Teletech (USAA) I work for our soldiers and their families to ensure their financial security. 
Education and Training
High School Diploma Clinton Prairie Jr/Sr Highschool Frankfort , IN, United States I graduated a semester early with a Core 40 Diploma; also with Distinction.
Activities and Honors
Volunteer At Local Rescue Shelters
This resume is created in 7 minutes.
Hard working professional proficient in Electronics, Auto Mechanics and Transportation industry. Numerous documents to back up my experience.
  • Diagnosis and repair
  • Preventative maintenance
  • Cross Border proficiency
  • Electronic Circuit Compitant
  • MS Office
  • Transportation Equipment Proficiency
  • Problem Solver
Transport owner operator for several years. Ran might shift of CBC for VTR maintenance. Promoted to Good Year Go Centre Service Manager. Recipient of 1993 OPP Award for bravery.
Driver 05/2012 to 12/2014 Labour Ready Hamilton, ON Hired as a labourer and changed to driver for delivering workers.
Mechanic 12/2008 to 05/2009 Everly Alignment Hamilton, ON Repair and align truck suspensions. Laid off when left for hip surgery.
Night Manager 01/2000 to 06/2002 Ivy Motel Mississauga, ON Manage motel, gas bar and convenience store. Laid off when business was sold.
VTR Maintenance Technologist 03/1997 to 03/1998 Canadian Broadcasting Corporation Toronto, ON Maintain and repair broadcast equipment to keep CBC on the air. Laid off due to strike
Failure Analysis Technologist 04/1996 to 08/1997 Celestica Toronto, ON Analysis of circuit boards to the root cause component. Left to complete Bachelor's Degree with DeVry.
Owner / Operator 07/1989 to 05/1993 Broker Transport Ltd. Toronto, ON
Class AZ Driver 01/1984 to 05/1989 Various transport companies Toronto, ON Mostly tanker operations.
Mechanic 06/1981 to 04/1994 Numerous auto repair shops Toronto, ON
Class A Mechanic performing automotive diagnosis and repair. Obtained Certificate in Specialized Engines and a Diesel Endorsement. Promoted to Service Manager at Good Year Go Centre.
Education and Training
High School Diploma: 4 Year ST & T 1981 Orangeville District Secondary Scool Orangeville, ON, Canada Left and returned as an adult student.
Associate of Applied Science: MVM Advanced 1980 Centennial College Toronto, ON, Canada
Associate of Applied Science: Certificate in Specialized Engines 1979 Centennial College Toronto, ON, Canada Separate night school course taken during MVM Advanced course.
Bachelor of Science: Electronics Engineering Technology 1996 DeVry Institute of Technology Toronto, ON, Canada Atendance split between Toronto and Calgary AB.
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Related Experience
  • 3+ years leadership experience
  • 6+ years BlueCard Host experience
  • Extensive coaching experience
  • Strong Organization Skills
  • ​Leadership experience
  • Excellent time management skills
  • Effective problem solver
  • Exceptional interpersonal communication
  • BlueCard Host Customer Service and Research
  • Adherence to high customer service standards
  • Microsoft Outlook, Word and Excel
Work History
Research Expert 03/2013 to Current
BlueCross BlueShield of Tennessee Chattanooga, TN
  • In my current position I proficiently handle many tasks including, but not limited to, Customer Service inquiries, responding to adjustment requests, Overpayment recovery, Provider network adjustments, Faxed corrected bills, Provider Financial Mandate adjustments, and High volume adjustments.
  • I assist with back up Team Lead duties, including answering questions for fellow associates, assisting with updating online help documents, and assigning work if needed.
  • I am an active coach/mentor to new associates that join our team. I also trained the several claims associates to help assist our team with a large High Volume Adjustment.
  • I have consistently exceeded quality and pride standards.
Customer Service Representative 05/2011 to 03/2013
BlueCross BlueShield of Tennessee Chattanooga, TN
  • Managed wide variety of customer service and administrative tasks to resolve provider issues, regarding out of state members, quickly and efficiently.
  • I actively participated in the mentoring program and was a coach for several training classes. I also assisted my team lead when needed, as well as followed up on fellow employees work when they were out or needed assistance.
  • I consistently exceeded quality and adherence standards
Department Manager 02/2009 to 05/2011
Lowe's Home Improvement Kimball, TN
  • I was the department manager for Tools, Hardware, and Home storage. As department manager my primary responsible was enabling and empowering a team of Customer Service Associates to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery).
  • I was also responsible for ensuring my departments were customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.
  • I was responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. I also lead Customer Service Associates in other departments, as needed, to meet the demands of the store.
Cabinet Sales Specialist 06/2007 to 02/2009
Lowe's Home Improvement Kimball, TN
  • Served as the store expert in cabinets by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs.
  • Created designs with lighting, flooring, cabinets, appliances and paint for customers.
  • I was also responsible for building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders.
Head Cashier 12/2006 to 06/2007
Lowe's Home Improvement Kimball, TN
  • As Head Cashier I was responsible for managing all checkout functions by processing sales transactions and refunds, monitoring cash drawer amounts, and maintaining checkout area.
  • I also had to manage all cashiers, handle daily scheduling, oversee coverage of registers and store supply usage, perform opening procedures, and provide excellent customer service by assisting customers and issues.
Cashier / Cash Office Clerk 04/2006 to 12/2006
Lowe's Home Improvement Kimball, TN
  • As Cash Office clerk, I had to ensure the daily deposit was completed and accurate, as well as, research any discrepancies.
  • I had to ensure the money for each register was prepared and placed prior to store opening.While cash office clerk I would also assist the on duty Head Cashier if needed.
  • As Cashier, I provided exceptional customer service, while answering a multi-lined phone, and running a cash register.
Night Manager 06/2005 to 03/2006
Save-A-Lot Whitwell, Tn
  • As the key holding manager I was responsible for assisting the store manager with the day-to-day operations of the store. Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
  • I maintained the store appearance and product presentation to company standards. I was also required to provided support to sales associates during peak periods or when scheduling conflicts arise.
  • When closing the store, I was responsible for ensure the bank deposit was correct and dropped off at the bank, as well as making sure all of the money for the registers was prepared for the next day.
High School Diploma: 2005 Whitwell High School - Whitwell, TN Honors Diploma
This resume is created in 7 minutes.
Professional Summary
Stocker and manager with over 30 years in retail sales and management. Passionate leader who develops highly motivated teams through mentoring and superior communication. Meticulous worker, who excels at juggling multiple tasks and working under pressure. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Experienced worker with strong leadership and relationship-building skills.
  • Exceptional customer service
  • Cash register operations
  • Opening and closing procedures
  • Inventory management
  • Shipment processing
  • Adapt to diverse groups
  • Able to persuade others effectively
  • Excellent people skills
  • Sales training
  • Problem-solving skills
  • Excellent people skills
  • Upselling
  • Forklift certified
Work History
merchandiser, 11/2006 to Current
kelloggs Fort Worth, Texas
  • Examined merchandise to verify that it was correctly priced and displayed
  • Reported to the district manager regarding all store and staff issues.
  • Stocked and merchandised all displays and shelfs
  • Ordered according to customers needs
  • Trained new employees and always over performed my budget​
Night Manager, 08/2004 to 09/2007
Tom Thumb Keller, Texas
  • Promoted from Team Leader to Assistant Manager within 6 months.
  • Managed staff of 8 to 12 sales associates
  • Reported to the store and grocery manager regarding all store and staff issues.
  • Stocked, ordered, built displays
  • Closed and opened store each shift​
Night Crew Foreman, 06/1989 to 05/2003
King Soopers Littleton, Colorado
  • Worked directly with each department in the store to achieve growth for the store
  • Greeted customers and ascertained customers' needs.​
  • Stocked shelves and supplies and organized displays.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Ordered, built displays and hung ad
  • Maintained a crew a made sure when got off in timely manner​
High School Diploma: 1991
Alameda High School -
no degree: business, Red Rocks cc -
This resume is created in 7 minutes.
Versatile and innovative management professional skilled at seeing the “big picture” while still also focusing on the details. Expertise in business development and streamlining processes and systems.
  • Business Management 
  • Strong problem-solving capabilities
  • Credit management
  • Mathematical aptitude
  • Hard working and self-motivated
  • Team leader
  • Financial Accounting​
  • Customer relations
  • Energetic and proactive
  • Effective communication
Work History
Night Operations Manager, 11/2014 to 08/2017
Muir Copper Canyon Farms Salt Lake City, UT
  • Supervised a staff of 10-15 employees.
  • Managed orders and inventory to minimize re-deliveries and prioritize customers' orders.
  • Prepared  payroll for staff of 10 - 15 direct reports.
  • Participated in weekly management meetings.
  • Led corporate initiatives such as implementing and training staff on new routing technology.
  • Resolved conflicts nightly to maximize efficiency/productivity.
  • Scanner operator and shipping and invoicing professional.
  • Built a motivated warehouse team of 15 well-trained staff.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Developed weekly schedules for 15 warehouse employees.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Trained staff on material handling processes to reduce shipping times.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Monitored department performance data to identify and avoid potential risks.
  • Recorded Numbers of units handled and moved using daily production sheets and work tickets.
  • Established operational objectives and work plans and delegated assignments to staff.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, as necessary.
  • Reviewed files, records and other documents to obtain information and respond to requests.
Assistant Night Manager, 08/2012 to 11/2014
Muir Copper Canyon Farms Salt Lake City, Utah
  • Operated computer program for new scanner technology.
  • Trained other employees to operate scanner program.
  • Checked produce orders for quality and accuracy.
  • Supervised staff when manager was not present.
  • Resolved conflicts nightly to maximize efficiency and productivity.
  • Addressed all personnel issues promptly and professionally.
  • ​Routinely improved product quality and reduced delivery costs.
  • Trained staff on material handling processes to reduce shipping times.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Assigned appropriate tasks to staff to increase productivity.
  • Routinely reduced delivery costs.
Credit Card Specialist, 04/2011 to 08/2012
Convergys (Bank of America) Taylorsville , UT
  • Assisted customers with various concerns (residual interest, fees, rewards).
  • De-escalated situations with dissatisfied customers.
  • Followed proper procedures and handling time.
  • Solicited credit card products and features.
  • Described product to customers and accurately explained details and care of merchandise.
  • Answered an average of  100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Implemented marketing strategies which resulted in growth of customer base.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Printing Services Specialist, 08/2007 to 04/2011
Salt Lake Community College Operated Printing Services extension kiosk Salt Lake City, UT
  • Trained six to eight employees on efficiently operating printing kiosk.
  • Maintained friendly and professional customer interactions.
  • Managed daily cash reconciliation.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Logged, trafficked and updated projects in job management software.
  • Prepared and operated the offset printing press for maximum efficiency and production.
  • Checked job information at each press to verify that the correct ink was delivered.
  • Distributed an updated weekly report of project priorities to team members and management.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Produced high quality finished printed material in a timely and efficient manner.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
Bachelor of Science: Business Administration, May 2012
The University of Utah - Salt Lake City
Business Administration
Associate of Science: Business, December 2009
Salt Lake Community College - Salt Lake City, UT