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Skillful Operation Supervisor resume

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I am a high energy, fast learner, willing and eager to learn new things. I am currently living in Illinois moving to the Dallas area. I have been in the medical field for roughly 8 years. I also have 10 years in high volume retail management. 
  • Epic Super user
  • HIPPA focused
  • Able to multi task
  • Able to delegate
  • 10 years Management
  • 8 years Healthcare 
  • excel/ Microsoft 
  • Extreme interpersonal skills
11/2016 to Current
PSR Behavior and Consulting Wheaton, il I currently am in the roll of a PSR. I work directly with 3 physicians. I answer multiple phone calls, and direct them where needed. I problem solve insurance issues/ medication issues. I schedule appointments for patients, reps, and other physicians.
11/2000 to 02/2003
Department Manager Pottery Barn Oak Brook, IL I was responsible to maintaining a strong staff, and department. I was responsible for hiring/firing of staff. I did payroll, scheduling, merchandising, and kept the department up to the company standards.
06/2010 to 11/2016
Unit Secretary/ Health Unit Coordinator Northwestern Medicine Geneva, IL
Answering multiple phone calls on a fast paced medical unit. I paged multiple physicians, and other health care staff. Admitting/discharging patients to appropriate locations. Transferring patients to other units/surgery.  I delegated tasks to staff on the floor. I entered medical records, and other pertinent information. I was on multiple committees, and was given many RE for my commitment and dedication.
I was responsible for making sure the floor ran smoothly.
11/2016 to 01/2018
PSR Behavioral Medicine & Consulting Wheaton, IL I currently am in the roll of a PSR. I work directly with 3 physicians and 3 therapists. I answer multiple phone calls, and direct them where needed. I problem solve insurance issues/ medication issues. I schedule appointments for patients, reps, and other physicians.
01/2018 to Current
Practice Operation Supervisor Behavior Medicine & Cosulting Wheaton, il I am responsible for the " Day to Day " operations of the office. I am responsible for the billing/ hospital charges for the physicians. I do the scheduling/ ordering of supplies/ making sure office policies/ financial policies are up to date/ oversee the PSR/ and make sure the office runs smoothly. 
Education and Training
general Kiswaukee College Malta, IL, united states I have my CNA, also have taken general courses
Real Estate IDFPR I also have my Real Estate license
Activities and Honors
Hiring committee
Lift equipment committee
Both with Northwestern Medicine

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Job-winning Operation Supervisor resume

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Results-oriented Customer Service Representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Large cash/check deposits expert
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • High customer service standards
  • Call center management experience
  • Proficient with Microsoft Office Suite
  • Fluent in Spanish, English, American Sign Language.
Over Night Valet Parking Attendant And Cashier, 07/2015 to Current Hospitalility Parking Service Inc. Ft Lauderdale, FL
  • Parked vehicles in selected areas efficiently and safelyEnsured every vehicle has been locked while in parking.
  • Kept keys in valet booth.Assisted with loading of passengers and luggage.
  • Retrieved all cars, announced guest name and matched claim ticket numbers.
  • Cleaned the front drive and parking areas.Offered guests with directions, travel information, and other information.
  • Assisted disabled and special needs guests.
Valet Operation Supervisor, 11/2012 to 07/2015 AAA Parking
  • Maintained accurate data on all parked vehicles.
  • Ensured the safety and security of all valet parked vehicles.
  • Periodically checked vehicles stored in lots.Evaluated the performance of each staff member.
  • Checked the licenses of each valet and verified driving records.
  • Ensured the timely collection of valet fees.
Assistant/Sales Rep Telemarketing, 06/2009 to 10/2012 Discount World Vacations Hollywood, FL
  • Addressed customer service inquiries in a timely and accurate fashion. 
  • Ran reports and supplied data to fulfill customer report requirements. 
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. 
  • Built customer loyalty by placing follow-up calls for customers who reported product issues. 
High School, 2012 South Broward High School Hollywood, FL

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Experienced Operation Supervisor resume

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Professional Summary
Upsilon Pi Epsilon: Honor Society Selected Member Association of Information Technology Professionals, Student Chapter: Individual Student Member Region 13
  • Strong analytical skills UNIX/LINUX
  • Strong collaborative skills Network asset management
  • Proficiency in TCP/IP protocols Information security
  • Excellent problem solving skills Document management
  • Knowledge of streaming video platforms Project management
  • Web content management
  • Technical Skills
  • Skills Experience Total Years Last Used
  • Microsoft Windows OS/95, 98, ME, Competent 5
  • XP Home, Vista, 7
  • Unix, Linux, Mac OSX, VMWare Competent 3
  • Java Development Basic 2
  • Microsoft Office/ Word, Excel, Competent 4
  • PowerPoint, Outlook
  • Adobe Photoshop CS6 Proficient 3
  • Exchange Server Competent 2
  • Firewall Configuration Proficient 4
Work History
Software Engineer, 08/2013 to Current
IBM Austin, Texas, United States
  • Able to understand WebSphere technologies and Java, broadly apply them to current and future IBM Support needs.
  • Consulted with engineering staff to evaluate interface between hardware and software.
  • Modified existing software to correct errors, upgrade interfaces and improve performance.
  • Worked effectively with design teams to ensure software solutions elevated client side experience.
Job Assistance, 10/2010 to 06/2012
Texas Veterans Commission 6200 W Central Texas Expy
  • Central Texas College Federal Work Study Killeen, T X Provided assistance to agency veteran's counselors, employment representatives and education program specialist.
  • Research and compiled job research.
  • Documented all veteran inquiries and comments thoroughly and quickly.
  • Accurately logged all daily customer service orders.
Training Supervisor, 08/2009 to 09/2010
United States Army Fort Hood, Texas
  • Supervised and operated 10 person staff for coordination of training, resources and programs for 400+ organization.
  • Created and designed specialized training curricula and instructed classes leading to 30 percent increase in personnel trained.
  • Oversaw, documented, and properly maintained documents containing sensitive information.
Contracting Officer Representative, 09/2008 to 07/2009
United States Army Talil, Iraq
  • Prioritized and Maintained liaison between five building material contractors and the Contracting Officer.
  • Supervised and supported 40+ projects by providing oversight of materials, labor, and work specifications, ensuring 1,200+ buildings and 15,000+ personnel were protected from explosions as Blast Mitigation Officer.
  • Maintained accountability for a stock yard containing with $10+ million in concrete protective barriers.
  • Approved, prepared and processed contract files from bid to completion and/or termination.
Range Control Operations Officer, 09/2008 to 07/2009
United States Army Tilil, Iraq
  • Talil, Iraq Oversaw and maintained three modern small arms ranges to support training and qualification requirements for 43,000+ users.
  • Authorized and Scheduled facility operations, exceeding training requirements for multiple weapon systems by 20 percent.
  • Administered safety briefings to key supervisors.
  • Revised and executed user interface operational standards allowing additional 4000+ soldiers to maintain qualification.
Base Defense Operation Supervisor, 06/2008 to 09/2008
United States Army Tilil, Iraq
  • Supervised and trained 35 man security force in area defense procedures, ensured operation of 10 observation towers, and enhanced force protection for 700+ personnel.
  • Organized and prioritized emplacement of weapon systems.
  • Performed daily checks of all security sites, ensuring alertness of personnel, sufficient supply of ammunition/water, and availability of required vehicles/equipment.
  • Served as operating system expert, provided technical support for the entire organization.
First Sergeant, 08/2007 to 03/2008
United States Army Fort Hood, Texas
  • Fort Hood, T X Oversaw, supervised and accounted for the physical training, fitness, moral, health, welfare and daily operations of 76 personnel and 3 managers.
  • Advised senior management on schedules, training, personnel and equipment status.
  • Oversaw and maintained responsibility of $9.4 million in equipment.
Personal Security Team Supervisor, 01/2006 to 07/2007
United States Army Baghdad, Iraq
  • Organized and operated 12 man Personnel Security Detachment (PSD) team to support IED detection, vehicle/individual safety, and route security requirements.
  • Oversaw and conducted 300+ personal security escort missions.
  • Supervised, trained, and integrated 24 new personnel into Security Teams for combat missions.
  • Aided Explosive Ordnance Detachments with the destruction of 20,000+ pounds of enemy improvised explosive devices and assorted munitions.
  • Greeted customers in a timely fashion, while quickly determining their needs.
Maneuver Section Leader, 06/2006 to 12/2006
United States Army Baghdad, Iraq
  • Supervised, trained, and oversaw the safety of 12 member maneuver section while conducting 320+ combat and joint patrols with local national security police.
  • Oversaw and maintained accountability of $12+ million worth of equipment which included computers, generators, vehicles, and housing facilities.
Infantry Platoon Sergeant, 10/1998 to 05/2006
United States Army Fort Hood, Texas
  • Fort Hood, T X Supervised, trained and supported four 6-man teams in weapon system operations, maintenance, and safety.
  • Planned, conducted, and trained senior managers on the implantation, flexibility, and capability of indirect fire systems.
  • Assigned, operated and maintained vehicles and equipment valued $75+ million.
  • Ensured 30+ Fire Direction Center (FDC) personnel passed an FDC examination semiannually with 100% success rate.
Bachelor of Arts: Information Technology, 2013
Excelsior College - Albany, NY
Information Technology
Bachelor of Science: Information Technology, December 2013
Excelsior College - Albany, New York
Information Technology Network Management Member of Upsilon Pi Epsilon (UPE), the national honor society for computing and information disciplines. 64
Associate of Science: Administrative Management , 2011
Excelsior College - Albany, New York
General Studies Administrative/ Management Studies 60
Certification Course:
Contract Certification Talil, Iraq Contracting Officer Representative coursework Senior Leader Course:
Diploma: Advance Non Commission Officer Studies, 2008
United States Amor School - Fort Knox, Kentucy
Combat Arms Advanced Non-Commissioned Officers Course. Coursework in Leadership Management, and Teamwork.: 2005
U.S. Army -
Microsoft Office Fort Hood, T X, United States Microsoft Office System Certification Course: 1999
Fort Benning, GA
Advanced Leader Course: 1997
Diploma: Fort Benning, GA
Coursework in Leadership Management:
Master of Science: Information Technology, 2016
Kaplin University - 9000 Keystone Crossing, Suite 800, Indianapolis, IN 46240
Additional Information
  • Military Awards Received Global War on Terrorism Service Medal, Meritorious Service Medal, Bronze Star Medal, 10 Army Commendation Medals, 7 Army Achievement Medals, National Defense Service Medal, Combat Infantryman Badge, Expert Infantryman Badge, Air Assault Badge.