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Professional Summary

High-energy, organized Manager.  Highly effective in project, vendor and personnel management. Detail-oriented and organized Transportation Logistics Coordinator offering comprehensive background in transportation management, including 20+ years in the industry.

  • Event Logistics management
  • Multi-operations management
  • Personnel management
  • Project management
  • Quick Learner
  • B2B sales
  • Affiliate Sales
  • Respected by peers
  • Honest and hardworking
  • Networking
  • Problem solving
  • Deadline-driven
  • Team player
Work History
Affiliate Sales Manager /Trade Show Coordinator , 05/2018 to Current
ICARS/Limos.comSan Francisco, CA
  • Managed event logistics and operations, including support staff, and vendor services for all Trade Shows. 
  • Coordinated schedules and timelines for all events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Liaised with marketing and PR colleagues to promote special events and trade shows. 
  • Accurately calculated and processed expenses during and after events.
  • Worked with the operations team to resolve affiliate problems, improve operations and provide exceptional customer service.
  • Improved sales processes to streamline operator acquisition and onboarding strategies.
  • Identified opportunities for growth within  and collaborated with sales teams to reach sales goal.
  • Initiated new sales and marketing plans for product roll-outs. 
  • Monitored operator markets to map marketing initiatives and maximized customer outreach.
  • Drove operator sales conversion rates up 44% within 12 months. 
Operations Manager, 08/2017 to 05/2018
White Knight CoachesColumbia, MO
  • Worked directly with software Vendors to implement new GPS and ELD software as per the USDOT mandate.
  • Developed new process to train chauffeurs and office personal on new GPS and ELD software.
  • Prepared RFP \'s for potential new line shuttles and varies other contracts.
  • Visited clients on-site to show appreciation of existing clients and to obtain new clients.
  • Prepare Charter quotes and maintain existing relationships for the St. Louis Region.
Affiliate Manager, 06/2017 to 12/2017
Ecko LimoSan Jose, CA
  • Worked directly with existing Affiliates to maintain relationships.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Responded to telephone requests for information.
  • Developed new business by networking with valuable Affiliates.
General Manager, 02/2016 to 04/2017
GEM Transportation LLCHazelwood, Missouri
  • Supervised the work of 63 transportation personnel.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Reduced operating budget by 20% and data entry errors by 50% by implementing new policies and procedures.
  • Established long-term customer relationships through prompt and courteous service.
  • Oversaw hiring and training of 3-5 new employees each quarter.
  • Collaborated with third-party vendors to implement a new driver schedulingsystem, and advanced text communication software.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
Operations Manager, 03/2015 to 12/2015
White Knight of St. Louis, LLCSaint Peters, Missouri
  • Directed all phases of opening a new branch, from seeking property to licensing and hiring.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Translated business needs and priorities into actionable logistics strategies.
Affiliation Manager, 10/2002 to 03/2015
JED TransportationHazelwood, Missouri
  • Increased sales volume by adding numerous accounts in the St. Louis Region.
  • Implemented a worldwide network of affiliates to better serve the customer base.
  • Created sales contacts with on- and off-premise accounts.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Established long-term customer relationships through prompt and courteous service.
  • Supported the dispatch team as needed to provide 100% on time and accuracy rate.
  • Supervised and and audited DOT logs to insure the compliance rate was 100%.
  • Created daily and weekly cash reports for accounting management.
  • Researched and resolved accounts payable discrepancies.
  • Oversaw the day-to-day processing of payroll for 50 employees, including review of timesheets and logs.
High School Diploma: 1990
Parkway North High School
Additional Information
Attended Multiple Educational Seminars to advance my management and sales skills. Such programs led by The LMC Group, The Workforce Development Group, and Dave Sherman, The Networking Guy, just to name a few.
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Dedicated management professional skilled at seeing the “big picture” while still focusing on the details. Passion for business development and streamlining operations.

  • E-commerce
  • Operations
  • Management
  • Customer relations
  • Email marketing
  • Self starter
  • Detail-oriented
  • Enthusiastic team player
  • Excellent written and verbal communicator
Pink CLUBWEAR Assistant Operations Manager | Los Angeles, CA | April 2017 - January 2018
  • Uploaded all new merchandise information, including copywriting for product descriptions, through Shopify.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Led merchandise selection, pricing, planning and marketing.
BAUS by Victor Group Operations Coordinator | Los Angeles, CA | August 2016 - October 2017
  • Increased customer traffic through content driven marketing
  • Created attention grabbing copy for advertising, website content, and social media platforms
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Administered marketing calendar and posted new content to coincide with new product and service releases.
  • Evaluated monthly performance statistics and used data to inform future strategies.
  • Created social media content with consistent content and tone.
Society6 Customer Service Agent (Contract) | Remote | June 2016 - January 2017
  • Resolved customer and artist issues through troubleshooting and managing accounts through Zendesk.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Consistently acquired 97% customer satisfaction rating.
ROCKSBOX Operations Assistant | San Francisco, CA | January 2015 - June 2016
  • Ensured quality assurance and managed 180 customer subscription accounts daily.
  • Implemented product management system to increase productivity and minimize shipping turnaround.
Helmet Office Manager/ Receptionist | West Hollywood, CA | January 2012 - December 2014
  • Completed bi-weekly payroll for 10 employees.
  • Served as a liaison between clients and stylists.
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
  • Managed schedules of 7 employees and 2 salon owners.
Bakers Assistant Manager | Arcadia, CA | January 2011 - January 2012
  • Promoted to Assistant Manager within 3 months of employment.
  • Inspired team of 10 associates through incentive driven sales competitions.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
Anchor Blue Assistant Manager | Richmond, CA | January 2005 - January 2008
  • Interviewed and developed knowledgeable team members to achieve company initiatives.
  • Spearhead Loss Prevention initiative to decrease shrinkage by 50%.
  • Executed floor plans and created styling techniques to drive sales and increase UPT.
  • Strong working knowledge in Microsoft Office Suite, Google Docs, MailChimp, and Excel
  • Excellent communication and problem solving skills with proven ability to interact well with colleagues and senior management
  • Affinity for logic and working independently; Proactive, self-sufficient, and self-motivated
Bachelor of Arts Communication Studies California State University, Northridge Northridge, CA | Current
Associate of Arts Communications Studies Diablo Valley College Pleasant Hill, CA | 2016
Associate of Arts American International Foreign Study London, 2016

Foreign study focus in culture and modern art.

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Professional Summary
Versatile Manager focused on team building and talent development. Driven to surpass company goals while being flexible, reliable and adaptable to dynamic environments.
  • Exceptional Customer Service
  • Leadership abilities
  • Self-starter
  • Mechanical inclination
  • Technology Skills
  • Purchasing
  • Safety Oriented
  • Troubleshooting and Repair
Work History
Sales Associate, Lumber and Building Materials, 03/2017 to Current
The Home Depot Garland, TX
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Managed overhead stock as well as efficiently deploying stock to fill gaps on shelves and racking systems
Outreach Coordinator, 03/2013 to Current
Enviromedia Social Marketing Austin, TX
  • Team leader with 4 direct reports
  • Engage and educate school aged children through the Water4otter campaign.
  • Represented the North Texas Municipal Water District at community gatherings.
  • Coordinated the transportation and storage of campaign booth setup.
  • Replenished stock of campaign giveaways as required 
Supply Chain and Operations Coordinator, 01/2010 to 01/2017
O&P Designs, Inc Dallas, Texas
  • Created the templates for cost analysis for production of complex artificial limbs as well as templates for tracking pertinent patient data in a clinical and fabrication setting.
  • Reduced the usage of carbon fiber by 30% by revising the standard composite layup procedure on fabrication
  • Developed relationships with vendors and customers to compile a best practices procedure for lower limb prosthetic component selection.
  • Decreased shipping costs by 20% through implementation of a supply chain staging strategy that ended overnight emergency shipping. 
  • Produced and presented monthly spending and cost analysis reports to the President of the company to aid in his budgetary consideration.
  • Participated in Continuous Quality Improvement (CQI) activities.
Bachelor of Science: Kinesiology/Economics, 2013
University of North Texas - Denton, Texas
I enjoy animals. I am an aquarist with 3 fish tanks totaling more the 300 gallons of water. I keep chickens and am fascinated by their behavior. I love supply chains. I use the aquarium water to water the plants, the plants to feed the chickens, and the chickens to feed me eggs. 
Additional Information
This resume is created in 7 minutes.
Dedicated [job title] to providing exceptional care and devising creative treatment plans for children and adolescents. Acts as a sympathetic guide and advocate to help them navigate complex and stressful situations
  • Strong Verbal communication and listening skills
  • Understanding of therapeutic approaches and principles
  • Biopsychosocial assessments  
  • Adept at treatment and discharge planning
  • Excellent organizational skills
  • Skillful at conflict resolution
  • Knowledge of crisis intervention techniques 
  • Culturally sensitive
  • Excellent team player and community builder
  • Ability to adapt to changing environments
Work History
08/2016 to Current
  • Maintained an average caseload of more than 10 adolescents weekly at Santana High School and Grossmont High School.
  • Maintained an average caseload of 2-4 youth ages 6-15 at Spring Valley and East Communities Campus.
  • Conducted individual and family therapy sessions.
  • Developed effective and productive therapeutic relationships with clients.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Developed and implemented treatment plans and modified when needed.
  • Utilized detailed knowledge of DSM 5 and conceptualized needs for treatment.
  • Practiced a variety of modalities and interventions based on client need, including cognitive-behavioral interventions, mindfulness, narrative, solution-focused, psycho- education, stress reduction, building self-esteem, establishing healthy boundaries and healthy coping strategies.
  • Maintained clinically competent client charts and progress notes.
  • Observed and monitored client behavior and responses to treatment and modified treatment as necessary.
  • Consulted with school counselors, vice principle, SRO, psychiatrists, case managers and other mental health care professionals to provide appropriate and comprehensive treatment services for adolescents and families.
  • Provided crisis intervention and management of at risk teens to address suicide risk, self-harm behaviors, child abuse, and drug and alcohol abuse.
  • Co-facilitated a psycho-educational Alcohol and Other Drugs (AOD) group weekly with youth ages 15-18.
  • Created and co-facilitated a weekly life skills group with young adults who are a part of the refugee community.
  • Co-facilitated Creative Minds group weekly that utilizes expressive arts as a conduit for expressing emotion with youth ages 6-11.
  • Co-facilitated 3 day overnight camp. Camp Lead aims to address breaking down cultural barriers with 200 youth in attendance and led a small group of 14 youth.
  • Co-facilitated 4 day camp.  Adoptions camp aims to help youth ages 6-15 to develop social skills. 
06/2015 to 03/2017
  • Provided general assistance and University information to visitors, students and faculty.
  • Collected attendance sheets, inputting information in the appropriate student tracking system, researching discrepancies of records, and following up on related issues with the appropriate campus personnel.
  • Ensured that the campus facilities and related equipment are available and in the appropriate condition to accommodate student and faculty use by scheduling rooms, coordinating equipment check-out, and stocking rooms with the appropriate classroom supplies.
  • Assisted students with the use of computers, online resources and tools and coordinated campus resources such as workshops, tutoring and community events.
  • Provided clerical and administrative support to the department through various activities such as filing, typing, copying and collating materials to ensure that department operations run smoothly.
04/2013 to 04/2015
Client Advocate East County Pregnancy Care Clinic El Cajon, CA
  • Conducted counseling to clients experiencing a pregnancy crisis and provided psycho-education on pregnancy options. 
  • Provided case management, including ongoing assessment of client needs, assisting clients with obtaining maturity clothing, informing clients of various groups they may attend, and offering additional resources to meet clients needs.
  • Identified and built relationships with potential donors by contacting corporate representatives, government officials, and community leaders to increase awareness of organizational causes, activities, and needs. 
05/2012 to 07/2012
  • Assisted with Beyond the Scars camp assessing clients who were at high risk for emotional pain and high levels of pain due to their burns and reported to camp counselors to ensure they make special arrangements for clients.
  • Performed data entry, updating information and inputting new donors into the database.
  • Drafted and completed thank you letters for fundraisers
09/2011 to 11/2011
  • Performed case management of 10 clients within the diversion department, followed-up on homework assignments, tracked client attendance of classes, and updated clients files.
  • Interviewed individuals or family members to compile information on social, educational, criminal, institutional, and drug history of youth clients.
  • Created a resource binder that contained agencies, community programs, and churches to provide additional referrals for clients.
  • Entered new clients into Pathfinder's database and uploaded client files into the database in accordance to HIPPA regulations. 
Master of Science: Counseling
  • Emphasis in Marriage, Family, and Child Therapy
  • Graduated with Honors GPA 3.9

Bachelor of Science: Human Services
  • Graduated with honors GPA 4.0