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Professional Summary

High-energy, organized Manager.  Highly effective in project, vendor and personnel management. Detail-oriented and organized Transportation Logistics Coordinator offering comprehensive background in transportation management, including 20+ years in the industry.

  • Event Logistics management
  • Multi-operations management
  • Personnel management
  • Project management
  • Quick Learner
  • B2B sales
  • Affiliate Sales
  • Respected by peers
  • Honest and hardworking
  • Networking
  • Problem solving
  • Deadline-driven
  • Team player
Work History
Affiliate Sales Manager /Trade Show Coordinator , 05/2018 to Current
ICARS/Limos.comSan Francisco, CA
  • Managed event logistics and operations, including support staff, and vendor services for all Trade Shows. 
  • Coordinated schedules and timelines for all events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Liaised with marketing and PR colleagues to promote special events and trade shows. 
  • Accurately calculated and processed expenses during and after events.
  • Worked with the operations team to resolve affiliate problems, improve operations and provide exceptional customer service.
  • Improved sales processes to streamline operator acquisition and onboarding strategies.
  • Identified opportunities for growth within  and collaborated with sales teams to reach sales goal.
  • Initiated new sales and marketing plans for product roll-outs. 
  • Monitored operator markets to map marketing initiatives and maximized customer outreach.
  • Drove operator sales conversion rates up 44% within 12 months. 
Operations Manager, 08/2017 to 05/2018
White Knight CoachesColumbia, MO
  • Worked directly with software Vendors to implement new GPS and ELD software as per the USDOT mandate.
  • Developed new process to train chauffeurs and office personal on new GPS and ELD software.
  • Prepared RFP \'s for potential new line shuttles and varies other contracts.
  • Visited clients on-site to show appreciation of existing clients and to obtain new clients.
  • Prepare Charter quotes and maintain existing relationships for the St. Louis Region.
Affiliate Manager, 06/2017 to 12/2017
Ecko LimoSan Jose, CA
  • Worked directly with existing Affiliates to maintain relationships.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Responded to telephone requests for information.
  • Developed new business by networking with valuable Affiliates.
General Manager, 02/2016 to 04/2017
GEM Transportation LLCHazelwood, Missouri
  • Supervised the work of 63 transportation personnel.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Reduced operating budget by 20% and data entry errors by 50% by implementing new policies and procedures.
  • Established long-term customer relationships through prompt and courteous service.
  • Oversaw hiring and training of 3-5 new employees each quarter.
  • Collaborated with third-party vendors to implement a new driver schedulingsystem, and advanced text communication software.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
Operations Manager, 03/2015 to 12/2015
White Knight of St. Louis, LLCSaint Peters, Missouri
  • Directed all phases of opening a new branch, from seeking property to licensing and hiring.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Translated business needs and priorities into actionable logistics strategies.
Affiliation Manager, 10/2002 to 03/2015
JED TransportationHazelwood, Missouri
  • Increased sales volume by adding numerous accounts in the St. Louis Region.
  • Implemented a worldwide network of affiliates to better serve the customer base.
  • Created sales contacts with on- and off-premise accounts.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Established long-term customer relationships through prompt and courteous service.
  • Supported the dispatch team as needed to provide 100% on time and accuracy rate.
  • Supervised and and audited DOT logs to insure the compliance rate was 100%.
  • Created daily and weekly cash reports for accounting management.
  • Researched and resolved accounts payable discrepancies.
  • Oversaw the day-to-day processing of payroll for 50 employees, including review of timesheets and logs.
High School Diploma: 1990
Parkway North High School
Additional Information
Attended Multiple Educational Seminars to advance my management and sales skills. Such programs led by The LMC Group, The Workforce Development Group, and Dave Sherman, The Networking Guy, just to name a few.
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Dedicated management professional skilled at seeing the “big picture” while still focusing on the details. Passion for business development and streamlining operations.

  • E-commerce
  • Operations
  • Management
  • Customer relations
  • Email marketing
  • Self starter
  • Detail-oriented
  • Enthusiastic team player
  • Excellent written and verbal communicator
Pink CLUBWEAR Assistant Operations Manager | Los Angeles, CA | April 2017 - January 2018
  • Uploaded all new merchandise information, including copywriting for product descriptions, through Shopify.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Led merchandise selection, pricing, planning and marketing.
BAUS by Victor Group Operations Coordinator | Los Angeles, CA | August 2016 - October 2017
  • Increased customer traffic through content driven marketing
  • Created attention grabbing copy for advertising, website content, and social media platforms
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Administered marketing calendar and posted new content to coincide with new product and service releases.
  • Evaluated monthly performance statistics and used data to inform future strategies.
  • Created social media content with consistent content and tone.
Society6 Customer Service Agent (Contract) | Remote | June 2016 - January 2017
  • Resolved customer and artist issues through troubleshooting and managing accounts through Zendesk.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Consistently acquired 97% customer satisfaction rating.
ROCKSBOX Operations Assistant | San Francisco, CA | January 2015 - June 2016
  • Ensured quality assurance and managed 180 customer subscription accounts daily.
  • Implemented product management system to increase productivity and minimize shipping turnaround.
Helmet Office Manager/ Receptionist | West Hollywood, CA | January 2012 - December 2014
  • Completed bi-weekly payroll for 10 employees.
  • Served as a liaison between clients and stylists.
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
  • Managed schedules of 7 employees and 2 salon owners.
Bakers Assistant Manager | Arcadia, CA | January 2011 - January 2012
  • Promoted to Assistant Manager within 3 months of employment.
  • Inspired team of 10 associates through incentive driven sales competitions.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
Anchor Blue Assistant Manager | Richmond, CA | January 2005 - January 2008
  • Interviewed and developed knowledgeable team members to achieve company initiatives.
  • Spearhead Loss Prevention initiative to decrease shrinkage by 50%.
  • Executed floor plans and created styling techniques to drive sales and increase UPT.
  • Strong working knowledge in Microsoft Office Suite, Google Docs, MailChimp, and Excel
  • Excellent communication and problem solving skills with proven ability to interact well with colleagues and senior management
  • Affinity for logic and working independently; Proactive, self-sufficient, and self-motivated
Bachelor of Arts Communication Studies California State University, Northridge Northridge, CA | Current
Associate of Arts Communications Studies Diablo Valley College Pleasant Hill, CA | 2016
Associate of Arts American International Foreign Study London, 2016

Foreign study focus in culture and modern art.

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Professional Summary
Versatile Manager focused on team building and talent development. Driven to surpass company goals while being flexible, reliable and adaptable to dynamic environments.
  • Exceptional Customer Service
  • Leadership abilities
  • Self-starter
  • Mechanical inclination
  • Technology Skills
  • Purchasing
  • Safety Oriented
  • Troubleshooting and Repair
Work History
Sales Associate, Lumber and Building Materials, 03/2017 to Current
The Home Depot Garland, TX
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Managed overhead stock as well as efficiently deploying stock to fill gaps on shelves and racking systems
Outreach Coordinator, 03/2013 to Current
Enviromedia Social Marketing Austin, TX
  • Team leader with 4 direct reports
  • Engage and educate school aged children through the Water4otter campaign.
  • Represented the North Texas Municipal Water District at community gatherings.
  • Coordinated the transportation and storage of campaign booth setup.
  • Replenished stock of campaign giveaways as required 
Supply Chain and Operations Coordinator, 01/2010 to 01/2017
O&P Designs, Inc Dallas, Texas
  • Created the templates for cost analysis for production of complex artificial limbs as well as templates for tracking pertinent patient data in a clinical and fabrication setting.
  • Reduced the usage of carbon fiber by 30% by revising the standard composite layup procedure on fabrication
  • Developed relationships with vendors and customers to compile a best practices procedure for lower limb prosthetic component selection.
  • Decreased shipping costs by 20% through implementation of a supply chain staging strategy that ended overnight emergency shipping. 
  • Produced and presented monthly spending and cost analysis reports to the President of the company to aid in his budgetary consideration.
  • Participated in Continuous Quality Improvement (CQI) activities.
Bachelor of Science: Kinesiology/Economics, 2013
University of North Texas - Denton, Texas
I enjoy animals. I am an aquarist with 3 fish tanks totaling more the 300 gallons of water. I keep chickens and am fascinated by their behavior. I love supply chains. I use the aquarium water to water the plants, the plants to feed the chickens, and the chickens to feed me eggs. 
Additional Information
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Dedicated [job title] to providing exceptional care and devising creative treatment plans for children and adolescents. Acts as a sympathetic guide and advocate to help them navigate complex and stressful situations
  • Strong Verbal communication and listening skills
  • Understanding of therapeutic approaches and principles
  • Biopsychosocial assessments  
  • Adept at treatment and discharge planning
  • Excellent organizational skills
  • Skillful at conflict resolution
  • Knowledge of crisis intervention techniques 
  • Culturally sensitive
  • Excellent team player and community builder
  • Ability to adapt to changing environments
Work History
08/2016 to Current
  • Maintained an average caseload of more than 10 adolescents weekly at Santana High School and Grossmont High School.
  • Maintained an average caseload of 2-4 youth ages 6-15 at Spring Valley and East Communities Campus.
  • Conducted individual and family therapy sessions.
  • Developed effective and productive therapeutic relationships with clients.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Developed and implemented treatment plans and modified when needed.
  • Utilized detailed knowledge of DSM 5 and conceptualized needs for treatment.
  • Practiced a variety of modalities and interventions based on client need, including cognitive-behavioral interventions, mindfulness, narrative, solution-focused, psycho- education, stress reduction, building self-esteem, establishing healthy boundaries and healthy coping strategies.
  • Maintained clinically competent client charts and progress notes.
  • Observed and monitored client behavior and responses to treatment and modified treatment as necessary.
  • Consulted with school counselors, vice principle, SRO, psychiatrists, case managers and other mental health care professionals to provide appropriate and comprehensive treatment services for adolescents and families.
  • Provided crisis intervention and management of at risk teens to address suicide risk, self-harm behaviors, child abuse, and drug and alcohol abuse.
  • Co-facilitated a psycho-educational Alcohol and Other Drugs (AOD) group weekly with youth ages 15-18.
  • Created and co-facilitated a weekly life skills group with young adults who are a part of the refugee community.
  • Co-facilitated Creative Minds group weekly that utilizes expressive arts as a conduit for expressing emotion with youth ages 6-11.
  • Co-facilitated 3 day overnight camp. Camp Lead aims to address breaking down cultural barriers with 200 youth in attendance and led a small group of 14 youth.
  • Co-facilitated 4 day camp.  Adoptions camp aims to help youth ages 6-15 to develop social skills. 
06/2015 to 03/2017
  • Provided general assistance and University information to visitors, students and faculty.
  • Collected attendance sheets, inputting information in the appropriate student tracking system, researching discrepancies of records, and following up on related issues with the appropriate campus personnel.
  • Ensured that the campus facilities and related equipment are available and in the appropriate condition to accommodate student and faculty use by scheduling rooms, coordinating equipment check-out, and stocking rooms with the appropriate classroom supplies.
  • Assisted students with the use of computers, online resources and tools and coordinated campus resources such as workshops, tutoring and community events.
  • Provided clerical and administrative support to the department through various activities such as filing, typing, copying and collating materials to ensure that department operations run smoothly.
04/2013 to 04/2015
Client Advocate East County Pregnancy Care Clinic El Cajon, CA
  • Conducted counseling to clients experiencing a pregnancy crisis and provided psycho-education on pregnancy options. 
  • Provided case management, including ongoing assessment of client needs, assisting clients with obtaining maturity clothing, informing clients of various groups they may attend, and offering additional resources to meet clients needs.
  • Identified and built relationships with potential donors by contacting corporate representatives, government officials, and community leaders to increase awareness of organizational causes, activities, and needs. 
05/2012 to 07/2012
  • Assisted with Beyond the Scars camp assessing clients who were at high risk for emotional pain and high levels of pain due to their burns and reported to camp counselors to ensure they make special arrangements for clients.
  • Performed data entry, updating information and inputting new donors into the database.
  • Drafted and completed thank you letters for fundraisers
09/2011 to 11/2011
  • Performed case management of 10 clients within the diversion department, followed-up on homework assignments, tracked client attendance of classes, and updated clients files.
  • Interviewed individuals or family members to compile information on social, educational, criminal, institutional, and drug history of youth clients.
  • Created a resource binder that contained agencies, community programs, and churches to provide additional referrals for clients.
  • Entered new clients into Pathfinder's database and uploaded client files into the database in accordance to HIPPA regulations. 
Master of Science: Counseling
  • Emphasis in Marriage, Family, and Child Therapy
  • Graduated with Honors GPA 3.9

Bachelor of Science: Human Services
  • Graduated with honors GPA 4.0
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Passionate about utilizing technology to deliver magical user experiences and opportunities. Two and half years at Uber Operations innovating and improving a platform for millions to get from A to B and earn extra income.

Work History
Operations Manager, 03/2017 to Current
Uber San Francisco, CA
  • Revamped five national business and safety policies -- Sexual Misconduct, Firearms and Weapons, Driver Professionalism, Fatalities, and Cash.
  • Surfaced appeasement and refund fraud issues costing Uber over >$1.5mn nationally. Worked with appeasement fraud team to implement a comprehensive policy nationwide.
  • Executed and managed transit partnerships worth over $1mn with three Northern California transit agencies.
  • Managed Northern California territory operations. Scope included running campaigns like Uber Ice Cream, forming processes for large-scale events or emergencies, and maintaining marketplace health.
  • Facilitated relationship between operations and product/engineering for feature launches, changes, and bugs.
  • Developed supply and marketing strategies for premium products (Black and Select) in Northern California that led to an increase in driver earnings.
Operations Coordinator, 07/2015 to 02/2017
Uber San Francisco, CA
  • Launched a campaign to incentivize Central Valley drivers to drive in San Francisco, which resulted in 300k+ trips gained in the initial phase of the campaign.
  • Initiated a re-subscription push that led to 28% of unsubscribed drivers being resubscribed. Worked with regional team to centralize this process nationally.
  • Ran rider focus groups that yielded key insights into rider behavior and decision-making. Worked with rider team to utilize insights for increasing trips per rider and reducing rider churn.
  • Project-managed launches at San Jose Airport and Fresno Airport, which initially contributed 100k+ trips per week.
  • Organized or represented Uber in over two dozen on the ground events, including government hearings and driver appreciation events.
  • Managed growth and health of Santa Cruz and Monterey markets. Increased driver supply by 20% and decreased surge by 50%.
Investment Management Division Summer Analyst, 06/2014 to 08/2014
Goldman Sachs Singapore
  • Developed investment management strategies and portfolio management tactics for clients.
Summer Business Analyst , 06/2013 to 08/2013
Samsung Beijing, China
  • Recommended competitive strategies and ideas for mobile content development in the Chinese market.
Bachelor of Arts: International Relations with Honors, 2015
Stanford University - Stanford, CA
Honors Thesis - Evolution of the Sino-Saudi Relationship: Oil Partnership or Geopolitical Alliance?
International Baccalaureate (IB): Diploma, 2011
Yew Chung International School - Shanghai, China
Business Proficient Mandarin, Conversational Indonesian

SQL, Excel, Project Management, Operations Management, Business Strategy and Analysis

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Experienced Customer Care Representativeprofessional with strong leadership and relationship-building skills. Meticulous Customer Care Representative, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.
  • Data Entry
  • Customer Service
  • Administrative Support
  • Extremely organized
  • Project management
  • Strong verbal communication
  • Appointment Setting
  • Filing
  • Scheduling
  • Administrative Functions
  • Conflict resolution
  • Self-motivated
  • Data management
  • History
    11/2015 to 12/2016
    Scheduling Coordinator Liberty Health Care Corp Raleigh, NC
    Uses a computerized geographic interface to schedule the recipient\'s locations as closely and efficiently as possible to minimize travel time for the Nurse Assessors to complete the independent assessments.Meets daily target goals to ensure successful project completion.Deliver excellent customer service to beneficiaries throughout the state of North Carolina by scheduling appointments with the service recipients for the in-home Medicaid eligibility PCS program.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Performed initial client assessment and analysis to begin research process.

  • 05/2007 to 10/2014
    Customer Service Rep/Scheduling Coordinator Town of Cary Cary, NC
    Processing of all requests for services via phone, internet and fax.Scheduling inspection requests for inspectors and citizens.Develops and maintains spreadsheets and databases.Provides department information about policies, guidelines, procedures, in compliance with environmental codes for obtaining building permits.
  • Achieved departmental objective by assisting citizens with obtaining permits.
  • Worked directly with external & internal customersto achieve steps in obtaining residential and commercial permits.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Performed initial client assessment and analysis to begin research process.

  • 04/2006 to 12/2006
    Operations Coordinator Longistics Raleigh, NC
    Monitoring of day-to day transport of products and equipment using Qual Com tracking system.Dispatching of loads to customers providing quality customer service, point of contact for customers and drivers with emergency accidents and incidents.Scheduling assignments collecting and preparing data for reports and all driver logs and safety information.
  • Achieved departmental goalsby scheduling and monitoring loads for delivery.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Supported Chief Operating Officer with daily operational functions.

  • 01/2005 to 12/2005
    Transportation Supervisor Durham Area Transit Authority Durham, NC
    Processing of all requests for services via phone, internet and fax.Scheduling inspection requests for inspectors and citizens.Develops and maintains spreadsheets and databases.Provides department information about policies, guidelines, procedures, in compliance with environmental codes for obtaining building permits.
  • Achieved departmental goalsby implementing procedures.
  • Worked directly with internal departments and external agencies to insure all transportation needs were met.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Developed new process for employee evaluation which resulted in marked performance improvements.

  • Education
    Frederick Douglass Senior High School - Baltimore, MD

    Certification/License Baltimore , MD 07/97-12-97 New England Tractor Trailer Training School /NETTTS CDL-A Baltimore, MD -Certification/License:
    Automation Academy for Nursing -
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    Professional Summary

    Customer service professional dedicated to effective team management and customer satisfaction.
    • Microsoft Outlook, Word and Excel
    • 10 Years Customer Service and Tech Support Experience
    • Customer-focused
    • Strong verbal communication
    • Conflict resolution
    Work History
    Customer Service Representative II 05/2017 to 08/2018
    Machine Zone Las Vegas, Nevada
    • Reviewing and replying to High Priority inquires within 12 to 24 hours.
    • Maintaining low response time to ensure quick and efficient support for players.
    • Responding to vendor escalations in the Escalation Queue.
    • Investigating and responding to complex inquires at the request of other departments.
    • Identifying and escalating potential legal threats, self harm, or violence.
    • Maintaining product knowledge for all three supported games through internal knowledge base.
    Humana MSO Operations Supervisor 06/2014 to 03/2017
    C3/Customer Contact Channels 490 E Capovilla Ave Las Vegas, NV 89119
    • Strong leader of customer support staff.
    • Investigated and resolved customer inquiries and complaints in an empathetic manner.
    • Daily and weekly review of agent performance.
    • Provided on-the-job coaching to enable agents to meet C3 & Client Expectations by setting weekly S.M.A.R.T. goals.
    • Met more frequently with underperforming agents by following up on S.M.A.R.T. goals.
    • Daily completion of Operations and Client deliverables.
    TSE Operations Coordinator 01/2014 to 07/2014
    GES - Global Experience Specialists 7000 Lindell Road Las Vegas, NV 89118
    • Contacting exhibitors prior to deadlines to coordinate electrical setup for booths.
    • Inputting orders and processing payments for Show Site orders.
    • Explaining minimum power and labor requirements for Show Site setup.
    • De-escalating customer complaints regarding electrical orders or issues in the booth.
    • Handling power and labor orders at Show Site Service Desk.
    • Coordinating with Dispatch to resolve electrical requests or issues in a timely manner during Show Times.
    Associate 10/2009 to 11/2013
    Sitel 420 Pilot Road Las Vegas, NV 89119
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    • Managed high call volume with tact and professionalism.
    • Defused volatile customer situations calmly and courteously.
    • Addressed and resolved customer product complaints empathetically and professionally.
    • Accurately documented, researched and resolved customer service issues.
    • Acted professionally and patiently when addressing negative customer feedback.
    High School Diploma 2008 Escondido Charter High School - Escondido, CA
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    Professional Summary
    Dedicated Customer Service Expert with over 5 years of superior customer service experience. Effective in utilizing resources, improving processes, increasing quality and reducing cost. Committed to managing operational logistics and projects flawlessly while consistently delivering desired results and contributing to the success of the company. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives.
    • Customer relations specialist
    • Process improvement
    • Quality assurance and control
    • Unsurpassed work ethic
    • Natural leader
    • Excellent communication skills
    • Strong interpersonal skills
    • Excellent planner and coordinator
    • Results-oriented
    • Self-directed
    Work History
    05/2016 to Current
    Operations Coordinator The Care Plan
    • Established operational objectives and work plans and delegated assignments to subordinate managers.
    • Directed the work of 25 independent contractors.
    • Manage daily office administrative issues and supervise daily correspondence
    • Coordinate event details for The Care Plan and her sister organizations 
    • Serve as a liaison between employees, management and external clients
    • Coordinate staff meetings and schedule staff shifts regularly as well as 
    • Train newly hired staff and arrange on the job training's for the existing staff to enhance employee motivation and productivity
    • Constantly monitor the work performance of employees and maintain product quality
    05/2014 to 05/2016
    Natatorium Instructor Chicago Park District 55 W Cermak

    Managed and supervised a team of over 15 Lifeguards

    Assisted in administering yearly evaluations of guards physical adequacy. 

    Facilitated several classes to Heads of Aquatic departments on teaching regulations. 

    Kept the department modernized in the way we taught classes, trained New Guards and implemented company procedures. 

     Developed spreadsheets and databases to plan, track and schedule training sessions with students.

    Analyzed individual data to identify patterns and areas of potential improvement.

    Developed detailed lesson plan using Microsoft Office tools.

    Created a database for swim lessons of all types to ensure growth and success of students

    Supervised up to 400 swimmers to ensure that they were swimming within safety protocols

    Performed rescues in the event of drowning or swimming accidents

    Administered first aid and CPR in response to life threatening situations

    Provided swimming and safety instruction to varying class sizes


    CPR/ Blood Borne Pathogens Certified

    Food Safety Training 

    BASSET Certified

    Not Attained :
    Roosevelt University - Chicago IL
    • 3.7 GPA
    • Continuing education in Business Management and Fashion Design 
    This resume is created in 7 minutes.
    I want to succeed in an environment of growth and excellence to meet personal and organizational goals.
    • Strategic Thinking
    • Proficiency in Excel
    • Excellent problem-solving abilities
    • Creative approach towards working procedures 
    • Bilingual
    • Ability to work under pressure and learn quickly
    • Great interpersonal skills 
    • Flexible 
    • Detail Oriented
    • Good Work Ethics
    Customer Operations Coordinator 06/2017 to Current Volkswagen Group of America Auburn Hills, MI
    • Process Customer and Dealer payments and payoffs on lease accounts
    • Researching and Resolving conflicts with problem accounts including questions and inquiries from representatives on the floor
    • Manage and sort all incoming faxes within the Re-marketing Department
    • Perform variety of clerical tasks to achieve department goals
    Customer Service Rep/HR Assistant 06/2014 to 06/2017 Elite Plastic Products, Inc Shelby Charter Township, MI
    • Receiving and carrying our specific customer orders
    • Preparing shipments for postal conveyance
    • Order material and stock as needed
    • Keep track of office and shop inventory
    • Answering phone calls and replying emails of customers with shipping and production queries
    • Carry out miscellaneous jobs as required
    • Worked directly with HR to assist in all duties
    • Carrying out orientations and handling confidential paperwork of new and current employees
    • Keep up with daily production requirements
    Machine Operator 11/2013 to 06/2014
    Assure product meets established quality criteria for zero-conformances
    Correctly record scrap every two hours
    Daily review all applicable quality alerts
    Worked directly with quality to resolve current issues
    Keep work area clean and organized
    Corporate Travel Consultant 03/2007 to 08/2014 Al Jaber Travel Abu Dhabi, UAE
    • Assist Walk-Ins
    • Also managed Corporates of Private and UAE Government sectors with their travel needs
    • Hotel Reservations, Travel Insurance, Special Requests and Groups
    • Keeping updated information on new rules and airline requirements
    • Making sure all tickets are issued with correct procedure and policies and keeping the passenger updated
    BBA: International Business 2011 University of Atlanta Abu Dhabi, UAE
    High School Diploma: Pre-Medical 2006 Sheikh Khalifa Bin Zayed Arab Pakistani School Abu Dhabi, UAE
    Certification 2017 Michigan, USA Successfully completed HR introductory course.