Operations Coordinator resume examples

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Skillful Operations Coordinator resume

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Mary Smith-McMahan
Professional Summary

High-energy, organized Manager.  Highly effective in project, vendor and personnel management. Detail-oriented and organized Transportation Logistics Coordinator offering comprehensive background in transportation management, including 20+ years in the industry.

  • Event Logistics management
  • Multi-operations management
  • Personnel management
  • Project management
  • Quick Learner
  • B2B sales
  • Affiliate Sales
  • Respected by peers
  • Honest and hardworking
  • Networking
  • Problem solving
  • Deadline-driven
  • Team player
Work History
Affiliate Sales Manager /Trade Show Coordinator , 05/2018 to Current
ICARS/Limos.comSan Francisco, CA
  • Managed event logistics and operations, including support staff, and vendor services for all Trade Shows. 
  • Coordinated schedules and timelines for all events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Liaised with marketing and PR colleagues to promote special events and trade shows. 
  • Accurately calculated and processed expenses during and after events.
  • Worked with the operations team to resolve affiliate problems, improve operations and provide exceptional customer service.
  • Improved sales processes to streamline operator acquisition and onboarding strategies.
  • Identified opportunities for growth within  and collaborated with sales teams to reach sales goal.
  • Initiated new sales and marketing plans for product roll-outs. 
  • Monitored operator markets to map marketing initiatives and maximized customer outreach.
  • Drove operator sales conversion rates up 44% within 12 months. 
Operations Manager, 08/2017 to 05/2018
White Knight CoachesColumbia, MO
  • Worked directly with software Vendors to implement new GPS and ELD software as per the USDOT mandate.
  • Developed new process to train chauffeurs and office personal on new GPS and ELD software.
  • Prepared RFP \'s for potential new line shuttles and varies other contracts.
  • Visited clients on-site to show appreciation of existing clients and to obtain new clients.
  • Prepare Charter quotes and maintain existing relationships for the St. Louis Region.
Affiliate Manager, 06/2017 to 12/2017
Ecko LimoSan Jose, CA
  • Worked directly with existing Affiliates to maintain relationships.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Responded to telephone requests for information.
  • Developed new business by networking with valuable Affiliates.
General Manager, 02/2016 to 04/2017
GEM Transportation LLCHazelwood, Missouri
  • Supervised the work of 63 transportation personnel.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Reduced operating budget by 20% and data entry errors by 50% by implementing new policies and procedures.
  • Established long-term customer relationships through prompt and courteous service.
  • Oversaw hiring and training of 3-5 new employees each quarter.
  • Collaborated with third-party vendors to implement a new driver schedulingsystem, and advanced text communication software.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
Operations Manager, 03/2015 to 12/2015
White Knight of St. Louis, LLCSaint Peters, Missouri
  • Directed all phases of opening a new branch, from seeking property to licensing and hiring.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Translated business needs and priorities into actionable logistics strategies.
Affiliation Manager, 10/2002 to 03/2015
JED TransportationHazelwood, Missouri
  • Increased sales volume by adding numerous accounts in the St. Louis Region.
  • Implemented a worldwide network of affiliates to better serve the customer base.
  • Created sales contacts with on- and off-premise accounts.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Established long-term customer relationships through prompt and courteous service.
  • Supported the dispatch team as needed to provide 100% on time and accuracy rate.
  • Supervised and and audited DOT logs to insure the compliance rate was 100%.
  • Created daily and weekly cash reports for accounting management.
  • Researched and resolved accounts payable discrepancies.
  • Oversaw the day-to-day processing of payroll for 50 employees, including review of timesheets and logs.
High School Diploma: 1990
Parkway North High School
Additional Information
Attended Multiple Educational Seminars to advance my management and sales skills. Such programs led by The LMC Group, The Workforce Development Group, and Dave Sherman, The Networking Guy, just to name a few.

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Job-winning Operations Coordinator resume

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Professional Summary

Delivers results focused management, offering years of progressive hospitality leadership experience. Accomplished and passionate about helping companies improve operational efficiency, team productivity, employee retention and motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Excellent at learning new concepts quickly, time management, and works happily under pressure.

  • Operations & Property Management
  • Training & Development
  • Project Management
  • Food & Beverage Operations
  • Risk Management & Compliance
  • Human Resources Management
Professional Experience
Director Of Operations 02/2018 to Current
Intercontinental Hotel Group, IHG New York, NY
  • Oversee operations for Front Office, Engineering, Risk Management & Compliance and Food & Beverage Departments including recruitment, training, development, scheduling and supervision.
  • Direct Hotel operations focused on attainment of key business metrics set by Global HQ, implementing continuous improvement initiatives, updating standard operating procedures with 23 direct reports.
  • Cultivated strong business relationships with clients, guests, and staff to increase overall experience, satisfaction and retention rates while maintaining budget. 
  • Manage 40 team members across 4 department resulting in an 15% increase in revenue while exceeding all metrics goals set forth.
  • Negotiated and finalized contracts with new and existing vendors decreasing costs by 10%.
Global Operations Consultant 01/2018 to Current
Rehabilitation International, NGO/Nonprofit United Nations Plaza, NY
Global Operations Officer 12/2015 to 01/2018
Rehabilitation International, NGO/Nonprofit United Nations Plaza, NY
  • Lead headquarters HR initiatives, project management, event planning, and administrative functions.
  • Redesigned operations, project management and collaboration with outsourced accounting and legal firm resulting in 13% decrease in overall costs.
  • Administer and oversee major gifts, membership development, donations and relationships.
  • Supervise and develop profit & loss, budgeting and forecasting financial reports.
  • Manage complex cross sector engagements between nonprofit executives, corporate associates and international government agencies. 
Business Partner, F&B Delegate Events 06/2012 to 10/2016
Morgans Hotel Group/ SBE, Luxury Hotel Group New York, NY
  • Managed events up to 800 guests for life cycle of planning process, and ensured the execution of food and beverage services, satisfaction, and guest safety.
  • Determined staffing requirements, recruitment, training, collective bargaining and organizational development and effectiveness for multiple venues and restaurants.
  • Set forth and implement departmental policies, goals, objectives and procedures.
  • Partnered with HR and accounting to ensure accuracy of policies in accordance with union collective bargaining agreement. 
Special Events & Operations Manager 06/2008 to 05/2012
The Inn at Irving Place, Boutique Luxury Hotel New York, NY
  • Coordinated with clients from various industries to create ideal event, preparing proposals, accommodating special needs while managing all financial and budgeting aspects.
  • Coached and organized training of new staff and development through course of employment.
  • Managed operations of all front of house and back of house staff to ensure complete customer satisfaction while being gracious, attentive, authentic and accountable.
Operations Manager 08/2006 to 08/2010
JMP Properties LLC, Property Management Company Brooklyn, NY
  • Managed 18 multi-family buildings, with key responsibilities of tenant issue resolution, administered life cycle of tenant and project management.
  • Supervised and directed HR process for employees including payroll, benefits, recruitment, training and employee relations.
  • Coordinated all building repairs and inspections. Screened and prepared all lease agreements and facilitated collaboration with legal and accounting.
Special Events Coordinator 09/2003 to 08/2006
Magnetic Media, Digital Media Company New York, NY
  • Interacted with clients and utilized organizational skills to arrange and coordinate special events, receptions and conventions.
  • Advanced administrative support of CEO and CFO by reorganization and restructure in order to increase productivity and improve overall office environment.
Administrative Assistant 06/2002 to 08/2003
Pace University New York, NY
  • Administrative support to the Executive Vice President & Provost, by collaborating with faculty regarding employment, contracts, tenure, problem resolution and labor relations.
Administrative Assistant 04/2001 to 05/2002
Goldman Sachs New York, NY
  • Provided administrative support to firm partners and the Horace W. Goldsmith Foundation.
Bachelor of Arts: History/ Psychology 2005 The City University Of NY - CUNY - NY, NY
Associate of Arts: History/Psychology 2002 Pace University - NY
  • FLSD, EAP, & Active Shooter Certified
  • United Nations Delegate
  • Volunteer for Sean Casey Animal Rescue
  • NYRR member/ Completed NYC Marathon
  • Team Leader for Team for Kids fund raiser
  • National Italian Achievement Award recipient
  • BAC Treasurer of Pace University

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Experienced Operations Coordinator resume

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David Welch
Professional Summary

Hardworking Senior Trainer enthusiastic about teaching employees a wide range of topics. Capable of developing lesson plans and supporting materials, as well as coordinating spaces and administering tests. Looking to bring 20+ years of related experience and take on a new professional challenge at your organization.

  • Instructional technologies knowledge
  • Training proposals
  • Intuitive people management skills
  • Basic clerical knowledge
  • 12 years as a simulation and classroom instructor
  • Proficient in creating and maintaining schedules
  • Charismatic public speaker
  • Expert in developing inventory systems
  • Creative instruction styles and techniques
  • Project planning and development
  • Training solutions development
  • Adult learning theories
  • Course development
  • Public speaking
  • Written and oral communication
  • Change management
  • Highly organized
  • Process evaluation and enhancement
  • Project management knowledge
  • Effective project management
Work History
Operations Manager II, 08/2019 to Current
FedEx Ground Arlington, Texas
  • Managed and allocated staff and material resources to meet production goals
  • Led warehouse improvement initiatives to advance operational efficiencies and increase productivity
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
  • Boosted team performance with enhanced employee evaluation processes
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Controlled daily business operations by devising and deploying short and long-range strategies to accomplish objectives
Senior Trainer, 11/2006 to 03/2019
L3 Technologies Inc. 600 Third Avenue New York, NY 10016
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Extensively trained new and existing employees.
  • Monitored participant workflow and behaviors throughout the training process.
  • Administered performance reviews to evaluate each participant\'s progress.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Worked with an average of 4 participants per class
  • Created an online training program to be used during video training conferences.
  • Managed training projects for commercial and federal/municipal clients
Associate of Applied Science: Diesel Mechanics Lamar University - Beaumont Tx
High School Diploma Port Neches-Groves High School - Port Neches TX