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Career Summary

Management professional versed in all aspects of operations management, from forecasting and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.

Skills
  • Effective leader
  • Staff training/development
  • Budgeting and forecasting
  • Customer service-oriented
  • Efficient multi-tasker
  • Conflict resolution
  • Exceptional interpersonal communication
  • Project management
  • Deadline-oriented
  • Occupational Health and Safety
Work History
B&B Bypass and Dewatering Solutions, LLC. Operations Manager | Naples, Florida | December 2017 - Current
  • As the Operations Manager I am responsible for day to day operations, company structure, hiring, discipline, implementing policy, safety compliance, etc. 
  • Reporting directly to both owners, I make executive decisions on a daily basis, having a direct impact on the organizations continued growth and success
  • Built a team environment, where every member understands their roles and responsibilities, every team member understands we are working towards one common goal
  • Created and Implemented a foundation of Operating Policies and SOP's
  • Directed and Executed plans to double weekly production in 2018 and increase production by another 40% so far in 2019
  • Implemented and executed a strategy to double or work force in 2018
  • Responsible for researching, presenting, and rolling out employee benefits packages
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Built relationships with customers and managed accounts to drive revenue and profit. 
CRST EXPEDITED Operations Manager | Cedar Rapids, IA | January 2015 - October 2017
  • Responsible for leading my team to be a motivated and successful unit.
  • Creating a team environment where everyone understands their own expectations and the expectations of their peers.
  • Holding my team accountable through coaching, constructive criticism, and discipline.
  • Developing individuals who show greater potential and placing them in a position where they can continue to advance their skills and career.
  • Responsible for hiring and staffing my team.
  • Interviewing and screening potential candidates.
  • Ensuring that our training protocols are setting up our new hires for success and that they are being followed, along with updating these protocols as they evolve.
  • Responsible for writing, editing and enforcing the company's SOP's for Operations and Customer Service.
CRST EXPEDITED Fleet Manger/Team Leader | Cedar Rapids, IA | August 2011 - January 2015
  • Obtained substantial operations experience working in several operations positions.
  • Making executive decisions for the organization while fulfilling role as After Hours Operations Manager.
  • Contribute to training new employees and introduce them to company policy and procedures.
  • Responsible for overall profitability and production.
  • Managed payroll and reimbursements.
  • Employee retention.
  • Equipment maintenance.
  • Coordinated FEMA efforts for Natural Disasters such as Hurricane Sandy in the Northeast.
  • Contributed to the acquisition and execution of "Seasonal Business" to further the organization's profitability.
CLIFF INSURANCE AGENCY Insurance Agent | Madison, WI | May 2010 - May 2011
  • Selling new property and casualty policies.
  • Servicing existing accounts; including claims.
  • Building relationships and obtaining leads from other area agents.
  • Completed a summer internship at Affiliated Insurance Agencies of Wisconsin in Monona, WI.
  • Worked as an intern during the summer of 2009.
  • Became a licensed Property & Casualty insurance agent in the state of Wisconsin.
Education
Bachelor of Science Business Administration University of WisconsinPlatteville Platteville, WI | 2010
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Professional Summary
Operations Manager who is highly regarded for quickly getting to the root of problems from mechanical to billing and scheduling, with minimal down time or loss. Strong process orientation and proven success leading production teams to meet aggressive production and service goals.
Skills
  • Quality Control
  • Preventive Maintenance
  • Shipping/Receiving
  • Customer Service
  • Inventory/Warehouse
  • Detail-Oriented
Work History
Operations Manager, 07/2008 to 01/2017
Matheson Tri-Gas – 16125 Ornelas St., Irwindale, CA 91706
  • Ensure all safety, quality, regulatory, accreditation procedures and policies are followed and provide staff with training.
  • Created a safe work environment resulting in zero lost time accidents.
  • Planned, directed and coordinated production, filling, maintenance and distribution activities to meet customers demand.
  • Worked with operations and process engineering group to ensure facility operated at the highest efficiency possible.
  • Managed distribution to ensure compliance with DOT, ensuring all drivers and equipment are compliant with local, state and federal regulations.
  • Analyzed financial and operational strengths, weaknesses, opportunities and constraints in order to develop, prepare and implement goals, project and policies that will enable to achieve a competitive advantage in the market.
Villas Shuttle Driver, 10/2017 to Current
Marriott International, Inc – Rancho Mirage, CA
  • Transport guests to/from assigned destinations using property vehicle. Assist with moving, lifting, carrying, and placing of objects weighing less than 50 pounds without assistance.
  • Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness.
  • Document all vehicle incidents and provide reports of incidents to manager/supervisor. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Operations Manager, 07/2008 to 01/2017
Matheson Tri-Gas – 16125 Ornelas St., Irwindale, CA 91706
  • Ensure all safety, quality, regulatory, accreditation procedures and policies are followed and provide staff with training.
  • Created a safe work environment resulting in zero lost time accidents.
  • Planned, directed and coordinated production, filling, maintenance and distribution activities to meet customers demand.
  • Worked with operations and process engineering group to ensure facility operated at the highest efficiency possible.
  • Managed distribution to ensure compliance with DOT, ensuring all drivers and equipment are compliant with local, state and federal regulations.
  • Analyzed financial and operational strengths, weaknesses, opportunities and constraints in order to develop, prepare and implement goals, project and policies that will enable to achieve a competitive advantage in the market.
Operations Manager, 09/2006 to 07/2008
The Linde Group Inc – 660 N Baldwin Park Blvd., Industry, CA 91746
  • Managed divestiture of assets and customers to complete merger to meet regulatory compliance.
  • Ensure all safety, quality, regulatory, accreditation procedures and policies are followed and provide staff with training.
  • Created a safe work environment resulting in zero lost time accidents.
  • Planned, directed and coordinated production, filling, maintenance and distribution activities to meet customer demand.
  • Analyzed financial and operational strengths, weaknesses, opportunities and constraints in order to develop, prepare and implement goals, projects and policies that will enable to achieve a competitive advantage in the market.
  • Managed distribution to ensuring divers and equipment are compliant with DOT, and all other local, state and federal regulations.
Operations Manager, 11/1982 to 09/2006
The BOC Group Inc – 660 N Baldwin Park Blvd., Industry, CA 91746
  • Supervised fillers, drivers, mechanic and office staff. Coordinated deliveries for all products, supported sales and improved teamwork.
  • Relocated Helium fill operation from San Leandro, CA to Richmond, CA.
  • Implemented BOP's and process improvements to standardize operational efficiency.
  • Worked with operations and process engineering group to insure facility operated at the highest efficiency possible.
  • Managed divestiture of assets and customers to allow for merger.
Operations Manager, 08/2006 to 06/2008
The Linde Group Inc – 660 N Baldwin Park Blvd., Industry, CA 91746
  • Managed divestiture of assets and customers to complete merger to meet regulatory compliance.
  • Ensure all safety, quality, regulatory, accreditation procedures and policies are followed and provide staff with training.
  • Created a safe work environment resulting in zero lost time accidents.
  • Planned, directed and coordinated production, filling, maintenance and distribution activities to meet customer demand.
Operations Manager, 10/1982 to 08/2006
The BOC Group Inc – 660 N Baldwin Park Blvd., Industry, CA 91746
  • Supervised fillers, drivers, mechanic and office staff. Coordinated deliveries for all products, supported sales and improved teamwork.
  • Relocated Helium fill operation from San Leandro, CA to Richmond, CA.
  • Worked with operations and process engineering group to insure facility operated at the highest efficiency possible.
Education
Bachelor of Science: Management and Human Resources, June 2007
California State Polytechnic University - 3801 West Temple Ave., Pomona, CA 91768
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Summary
  • Office manager with over 10 years' experience including payroll, A/P and A/R
  • Bachelor of Science degree in Business Management
  • Procurement background in inventory, purchase orders and vendor management
  • Possess strong multi-tasking skills with the ability to manage various projects and schedules
  • Skilled at all Microsoft Office products, Yardi, Oracle, ERP and SAP
Professional Experience
Office/Property Manager
July 2015 to October 2016 Energy Real Estate Solutions － Williston, ND
  • Entered time card information, corrected errors and sent for approval
  • Tracked inventory and ordered office supplies and project materials
  • Maintaining 548,000 square feet of real estate assets
  • Managed all day-to-day activities involving staff, subcontractors and property management.
  • Establish scope of work for projects and oversee maintenance contracts
Office Manager and Procurement Coordinator
March 2013 to June 2015 Republic Services/Tervita LLC － Williston, ND
  • Scheduled and managed all office and maintenance staff for five locations across North Dakota
  • Trained staff to create purchase orders, approved POs, and made corrections to ensure timely payment
  • Worked with operations to source suppliers and vendors; secured competitive pricing on inventory
  • Planned and implemented strategies to improve inventory control
  • Reviewed time cards, contacted employees for information, corrected errors and approved hours
  • Approved payroll, managed inventory, audited procurement requests, scheduled travel
Operations Manager
June 1999 to November 2011 Everything Under the Sun － Becker, MN
  • Recorded time cards for employees, figured taxes and deductions and processed payroll
  • Coordinated projects by organizing materials and scheduling staff to ensure timely completion of project.
  • Increased revenues by 30 percent by reviewing contracts and offering more personalized services.
  • Managed office processes: accounts payable and accounts receivable, tax preparation, record filing.
Education
Bachelor of Science : Business Management, 2011 Northwestern College － St. Paul, MN GPA: Graduated Summa cum Laude
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Professional Summary
Client-driven, business-focused and safety-conscious with more than 15 years of progressive experience in retail operations and track record of top performance in variety of challenging assignments.  Posses thorough understanding of business operations, based on actual hands-on experience and ability to adapt to new and different environments.   Proven track record of capturing opportunities, building teams and cultivating relations.  Persuasive negotiator and engaging speaker who brings high value visibility to organization and builds strong partnerships.
Core Compentencies
  • Impeccable Work Ethic
  • Natural Interpersonal Skills
  • Analysis & Reporting
  • Budgeting & Forecasting
  • Project management
  • Purchasing & Procurement
  • HR, Benefits & Safety
  • Common Sense Virtue
  • Talent acquisition, development and retention
  • Business Administration
  • Process Improvement
  • PC & Mainframe Expertise
  • Other Duties as needed to ensure smooth business operation
Education
Bachelor of Science: Business Administration Queens College - Flushing, NY
Work History
Sales Manager, 11/2017 to 12/2018
 Quick Weight Loss, Inc – Boca Raton, FL
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Coordinated staff sales meetings discuss developmental strategy, best practices and process improvements
  • Provided impactful sales training and motivated sales team members to drive revenue growth
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Supported executive leadership throughout the decision-making process by providing in-depth reports and copmutational analysis of operational structures and proposed plans 
  • Managed the workflow of all business processing including the preparation of reports to support the sales department. 
  • Tracked weekly sales to write detailed reports for senior leadership and streamline operation productions. 
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
     
Business Operations Manager, 01/2013 to 10/2017
 HHF USA, LLC
  • Managed daily operations, affairs, schedules, and communications
  • Restructured internal operations to reduce waste and create reports to increase transparency, accountability, and decision accuracy
  • Consolidated logistics process to be in single warehouse and trucking company reducing costs by 33% and significantly reducing internal labor costs and error rate
  • Improved supply chain efficiency by reducing lead time by 50% and input shortages to 5% pursuing new leads with supermarkets and distributors nationwide
  • Developed national retail accounts, increasing average order by 25%, and bringing on two major accounts
  • Oversaw introduction and import of new product from Prague
  • Coordinated revision of company's label based on market research
  • Introduced products to Amazon and coordinated online ad campaign through traditional channels
Store Executive, 01/2008 to 10/2013
 Kohl's Coconut Creek – Coconut Creek, FL
  • Oversaw and directed total operation of 88k square foot store employing more than 200 workers
  • Delivered achievement of maximum sales and profit goals along with minimization of controllable expenses with full P&L responsibility
  • Provided leadership in areas of sales generation, customer service, operations, loss prevention, merchandising, inventory, employee development, overall image of store, planning and goal setting
  • Performed in-depth analysis of store environment and key performance indicators to identify problems, concerns and opportunities for improvement and growth
  • Planned, identified and communicated appropriate responsibilities and practices to store managers and employees to ensure smooth flow of operations
  • Directed communication, implementation and execution of daily, weekly, seasonal promotions and other marketing programs to maximize business results
  • Controlled payroll and expenses through maximizing staff productivity, efficiently allocating labor, and by monitoring store expenditures against budget
  • Recruited, trained, developed, motivated and retained personnel for future growth opportunities and maintained consistent succession plan
  • Analyzed store's financial data and partnered with executives to take action to maximize revenues and control costs at or better than budget
  • Created positive work environment that resulted in associate retention and turnover reduction
  • Ensured that all corporate policies and procedures were understood and executed.
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Professional Summary
Self-motivated professional with 20 years of military experience in program management, administration, and logistics. Demonstrates strong organizational and planning skills. Communicates clearly and effectively both orally and in written formats. Equipped with excellent work ethic, strong sense of responsibility, and commendable performance record. Possesses ability to connect with diverse populations across generational, social, and cultural borders.
Skills
  • Strong Communication Skills
  • Experience Developing Partnerships 
  • Works Well with Diverse Populations
  • Seasoned Project Manager and Coordinator
  • Outstanding Organization and Planning Ability 
  • Well-developed Computer Skills
    		•
    Work History
    Operations Manager, 07/2015 to 10/2017
     United States Army – Fort Drum, NY
    • Project manager that ran daily operations and prioritized work flow to meet organizational goals.
    • Directed planning, budgeting, and quality assurance efforts for $2 million annual program.
    • Assisted senior executives in decision making.
    • Supervised and coached new team members; identified and addressed concerns such as substance abuse and educational deficiencies.
    Contracting Officer Representative, 09/2014 to 02/2015
     United States Army – Thumrait, Oman
    • Managed team of 26 contractors at centralized logistics hub ensuring compliance with contract agreements.
    • Collaborated with host nation government for movement of people and equipment.
    • Prepared regular interval progress reports and conducted routine audits and performance evaluations.
    • Documented and processed classified materials.
    Support Operations Advisor, 06/2013 to 09/2014
     United States Army – Fort Stewart, GA
    • Offered constructive feedback to staff through one-on-one counseling.
    • Collected, monitored, and reported data from 36 organizations across three Army installations.
    • Developed and managed project that increased procedural compliance by 40% over 60 days.
    • Instructed comprehensive safety training for 22 staff members.
    Operations Supervisor, 11/2012 to 06/2013
     United States Army – Uruzgan, Afghanistan
    • Developed, coordinated, and implemented program that saved organization over $1.5 million.
    • Managed multi-national fleet maintenance at five locations keeping over 95% serviceability rating.
    • Standardized regional maintenance operations allowing location managers to routinely track status and improving efficiency 40%.
    • Synchronized projects between executive staff, foreign militaries, and contract holders.
    Support Operations Manager, 07/2012 to 11/2012
     United States Army – Fort Stewart, GA
    • Supervised 31 employees and conducted monthly, quarterly, and annual performance evaluations.
    • Created informational cost and safety analysis briefs for leadership that improved performance 50%.
    • Educated supported organizations on proper operation and safety of equipment.
    • Conducted quality assurance and established project control procedures.
    Logistics Management Specialist, 04/2002 to 07/2012
     United States Army – Various Locations
    • Ran daily operations; trained and supervised employees.
    • Established control procedures such as project forecasts and cash flow projections.
    • Assessed progress and recommended changes in programs and policy.
    • Briefed management on status of programs and initiatives.
    Education
    Bachelor of Science: Multi/Interdisciplinary Studies, 2015
     Liberty University - Lynchburg, VA
    Associate of Science: General Studies, 2013
     Colorado Technical University - Colorado Springs, CO
    Professional Certificate: Six Sigma Green Belt, 2013
     Villanova University - Villanova, PA
    Additional Information
    This resume is created in 7 minutes.
    Professional Summary
    Self-motivated, assertive, and enthusiastic business professional seeking a Business Operations position. Bringing six years experience as a Business Operations Manager for a well-known sports franchise. Expertise in business management and development using strategic planning and analysis to grow profitability.
    Skills
    • Business Operations
    • Strategic Project Management
    • Revenue Growth
    • Business Analysis 
    • Human Resources
    • Exceptional Problem Solving
    • Excellent Written and Verbal Communication
    • Proficient in Excel, PowerPoint, and Microsoft Word
    Education
    Bachelor of Science: Business Administration, May 2013
    Dominican College - Blauvelt, NY
    Work History
    Business Operations Manager, 04/2012 to Current
    Bounce! Trampoline Sports – Valley Cottage, NY
    • Manage the business operations of a successful franchise facility employing 50-60 employees.
    • Coordinate financial and budget activities to fund operations, maximize investments, and increase efficiency.
    • Strategically analyze financial statements, sales, and activity reports to measure business productivity, as well as establish areas that need cost reduction and program improvement.
    • Formulate product-marketing strategies, including advertising campaigns and sales promotions to increase consumer engagement.
    • Increased the gross revenue by 10-15% by pioneering demographic specific events for the organization. These events are now utilized by all franchised units.
    Regional Franchise Manager, 06/2015 to Current
    BTS Franchises, LLC – Valley Cottage, NY
    • Direct the implementation of compliance-related policies and procedures throughout the organization.
    • Conduct periodic internal reviews and audits to ensure that compliance procedures are followed.
    • Distribute written policies and procedures related to compliance activities.
    • Identify compliance issues that require follow-up or investigation.
    • Provide employee training on compliance related topics, policies, and procedures.
    • Support Business Operations Manager with daily operational functions.
    Assistant Operations Manager, 11/2011 to 05/2012
    Bounce! Trampoline Sports – Valley Cottage, NY
    • Managed staff of 50-60 employee's by preparing work schedules and assigning specific duties.
    • Determined staffing requirements, interviewed, hired, and trained new employees, and oversaw those personnel processes.
    • Assisted in quarterly employee evaluations to ensure team performance and customer satisfaction.
    • Performed sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory.
    This resume is created in 7 minutes.
    Professional Summary

    Highly skilled in Customer Care and Customer Relations, reliable, enthusiastic, quality focused and detail oriented.
    With over 6 years of experience in Administration, I have acquired excellent communication skills, and am self-driven, hardworking and results oriented.

    Skills

    -Proficient in computer skills.

    -Good Interpersonal skills.

    -Self Motivated

    -Good communication skills

    -Team Leader

    -Fast learner
    Work History
    01/2013 to 09/2017
    Operations Manager Gilat Telecom Uganda – Kampala

    -  Opened the Uganda branch of this Israeli based Wholesale Internet and IT services company. Served as liaison between Uganda office and Directors in Israeli office.

    -          Lead team of Customer Care, Collections, and Finance associates who provided wholesale internet and IT services to Telecom companies and enterprise.

    -       Led the team that increased the revenue by 46% in first year of operating by targeting specific areas to drive out competition and gain trust with new customers.

    -          Worked with Collections team to  set attainable goals, and establish a process for timely deployment of invoices, follow up calls, and disconnection notices. These actions resulted in 80% collection rate, which exceeded the market average.

    -          Managed the daily operations of the branch, suppliers, human resource, petty cash , banking, employees welfare.
    10/2011 to 10/2015
    Human Resources Manager Foris Telecom – Kampala, Central Region

    - Headed all Administrative projects, Purchasing of local and international supplies for the company.

    -  Coordinated with all the suppliers both local and international.

    -  Worked with the company legal team to keep compliant with local and federal laws.

    -  Identified causes of high turn-over rate within sales team, and was able to reduce by 80% within one year. This was attained because I built rapport, ensured accurate and timely pay, encouraged team to bond and build relationships.

    - Successfully lead all HR responsibilities for 45-50 people including Recruiting, Hiring, Onboarding, Performance Improvement Management, Mentoring, and Terminating.
    03/2018 to 05/2018
    Volunteering Detroit School for Digital Technology – Detroit, MI
    •  Data Entry
    • Analyzed departmental documents for appropriate distribution and filing.
    • Assisted various business groups with document organization and dissemination during acquisitions.
    05/2018 to Current
    Volunteering South West Economic Solutions – Detroit, MI
    • Gathered data, analyzed it and compiled it into reports distributed to the appropriate personnel.
    • Data entry into the system.
    01/2013 to 09/2017
    Operations Manager Gilat Telecom Uganda – Kampala

    -  Opened the Uganda branch of this Israeli based Wholesale Internet and IT services company. Served as liaison between Uganda office and Directors in Israeli office.

    -          Lead team of Customer Care, Collections, and Finance associates who provided wholesale internet and IT services to Telecom companies and enterprise.

    -       Led the team that increased the revenue by 46% in first year of operating by targeting specific areas to drive out competition and gain trust with new customers.

    -          Worked with Collections team to  set attainable goals, and establish a process for timely deployment of invoices, follow up calls, and disconnection notices. These actions resulted in 80% collection rate, which exceeded the market average.

    -          Managed the daily operations of the branch, suppliers, human resource, petty cash , banking, employees welfare.
    01/2013 to 09/2017
    Operations Manager Gilat Telecom Uganda – Kampala

    -  Opened the Uganda branch of this Israeli based Wholesale Internet and IT services company. Served as liaison between Uganda office and Directors in Israeli office.

    -          Lead team of Customer Care, Collections, and Finance associates who provided wholesale internet and IT services to Telecom companies and enterprise.

    -       Led the team that increased the revenue by 46% in first year of operating by targeting specific areas to drive out competition and gain trust with new customers.

    -          Worked with Collections team to  set attainable goals, and establish a process for timely deployment of invoices, follow up calls, and disconnection notices. These actions resulted in 80% collection rate, which exceeded the market average.

    -          Managed the daily operations of the branch, suppliers, human resource, petty cash , banking, employees welfare.
    01/2013 to 09/2017
    Operations Manager Gilat Telecom Uganda – Kampala

    -  Opened the Uganda branch of this Israeli based Wholesale Internet and IT services company. Served as liaison between Uganda office and Directors in Israeli office.

    -          Lead team of Customer Care, Collections, and Finance associates who provided wholesale internet and IT services to Telecom companies and enterprise.

    -       Led the team that increased the revenue by 46% in first year of operating by targeting specific areas to drive out competition and gain trust with new customers.

    -          Worked with Collections team to  set attainable goals, and establish a process for timely deployment of invoices, follow up calls, and disconnection notices. These actions resulted in 80% collection rate, which exceeded the market average.

    -          Managed the daily operations of the branch, suppliers, human resource, petty cash , banking, employees welfare.
    Education
    2008
    BBA: MARKETING
     Ndejje University Kampala Branch - Kampala, Central Region, Uganda
    This resume is created in 7 minutes.
    Summary

    Self-starting engineer with 2+ years cannabis MIP management experience encompassing all cannabis production facility metrics.  Specializes in increasing productivity and process flow design while not sacrificing quality and consistency. Acts as a leader who can inspire by providing a sound technical knowledge base of underlying systems and setting a high bar for manufacturing thoroughness. 

    Skills
    • Advanced METRC and Colorado compliance knowledge
    • Cannabis Processing (Ethanol, CO2, Distillation, Winterization, BHO/PHO)
    • Record Keeping/ Batch Tracking / Data Collection. Analytic data mining and collection. 
    • Lean Manufacturing, lean implementation, process Improvements
    • Personnel Management
    • Business continuity planning, Vendor/Client relationship building
    • ERP Integration (Lightspeed, Distru, Kanha, ERP Cannabis)Production scheduling/inventory management. 
    • QA/QC  and Engineering Controls
    • Food & health safety requirements
    Experience
    Evolve Formulas/CCBA LLC Evergreen, CO Lab Director 04/2018 to Current
    • Responsible for formulation, manufacturing, and Quality Assurance/Quality Control of NanoSphere's NanoSerum. 
    • Scaled from 1,000 units per day to 10,000 through a comprehensive review and improvement of manufacturing process. 
    • Decreased cost by 30% by optimizing batch sizes and mitigating sources of loss 
    • Introduced strict record keeping and QA protocols to eliminate variables leading to inconsistencies.
    • Director of R&D on Intra-nasal, Intra-oral/Buccal product offerings. 
    • Created smart spreadsheets for automated analytical data creation resulting in appropriate inventory stock and purchasing regimens.  Decreased material shortage crises by 75%
    • Oversees extraction department and implements quality assurance benchmarks to ensure steady state production and improve production continuity. 
    • Organized production facility to improve natural product flow and introduce redundant inventory schemes. 
    • Point of contact for technical responses during capital acquisition periods.
    • Created system to put in place checks and balances, and batch reviews for licensees in other states to monitor product quality from Colorado. 
    Self Employed Golden, CO Cannabinoid Delivery Reasearcher 02/2017 to Current
    • Developed water diluteable micro-emulsions using variety of API's and variety of surfactants. 
    • Developed micro-emulsion preconcentrates to increase bioavailability 8-fold through oral routes. 
    • Catered formulations to clients demanding multiple specifications including organic and toxic free. 
    • Researched multiple methodologies of increasing the solubility of API's
    Colorado Cannabis Company Denver, CO Operations Manager 01/2017 to 04/2018
    • Guided the purchase, installation, parameter optimization, and supply chain analytics of CO2 extractors producing 4500 grams of high quality, high potency oil a day
    • Built out distillation department and solvent recovery systems according to market demand and equipment specs.
    • Created data hub for extraction parameters and specific run data collection to determine inconsistencies. 
    • Created modular systems to accommodate further expansion 
    • Researched and implemented new ERP software into facility
    • Justified purchase of new equipment through comprehensive ROI reports
    • Implemented new procedures for packaging, saving $30,000 a year
    • Researched and developed new products including a "water soluble" THC/CBD encapsulation technique. 
    • Oversaw and scheduled 16 employees leading to a 30% increase in baseline production volume
    • Reduced errors 75% by introducing a self check system and record keeping requirements
    • Incorporated labor time logs to determine inefficiencies 
    • Maintained relationships with clients and vendors resulting in improved service response times

     
    Education
    Bachelor of Science: Environmental Engineering 2014 University of Colorado Boulder, Boulder, CO, United States
    2015 OSHA

    40 hour HAZWOPER Certified
    Extra-Curricular

    I constantly am researching emerging technologies and methods in my free time to give myself an advantage over competition and stay current in the ever-changing cannabis market. I recognize that staying up to date with current cannabis legislation as well as emerging technologies is a requirement to become a productive innovator in the cannabis industry. 

     

    I enjoy taking MIT's free OpenCourseWare classes. With the right company,  I would negotiate for the chance to pursue Lean Six Sigma training/business administration classes. Continuing Education is always on my radar. 



    This resume is created in 7 minutes.
    Summary
    Results-oriented, strategic sales professional with 15 plus years specializing in workforce management, Financial Services, staff coordination, customer relations and task supervision.
    Skills
    • Operations management
    • Policy/program development
    • Ability to navigate multiple computer systems.
    • Microsoft Office Skills
    • Solutions driven
    • Management experience.
    • Experience in retail and financial services industry.
    • Ability to meet or exceed performance objectives.
    • Strong communication skills.
    • Ability to quickly learn/adapt.
    • Desire to drive customer satisfaction.
    Experience
    Realtor Associate 03/2013 to Current United Realty Group, Inc. Plantation, FL Guided homebuyers and sellers through the entire sales process.
    Maintained high referral rates and exceptional feedback from previous clients.
    Created realtor and buyer incentives and strategies with agents, builders and buyers.
    Financial Services Manager 05/2000 to 08/2003 Mosaic Canada Toronto, Ontario
    Experienced Financial Services Advisor offering banking products and services
    ​
    Field Operations Manager 09/2003 to 12/2012 One Price Franchise Miami, FL
    Directed marketing initiatives.
    Created professional business presentations.
    Prepared standard operating procedures.
    Maximized client satisfaction.
    Determined customer needs.
    Analyzed program data to assist in strategic decision-making.
    Education and Training
    MBA: Executive 2020 Florida International University Miami, FL, United States
    Licensure: Real Estate 2013 Gold Coast Schools Miami, FL, United States Related coursework: Sales, market analysis and mortgage analysis.
    Coursework in Real Estate Sales
    Portfolio Management 2008 New York Institute of Finance New York, NY, United States Correspondence coursework and completion in portfolio and wealth management.
    Business Administration 2000 Miami Dade College - Kendall Campus Miami, FL, United States Coursework in Business Administration and Finance
    This resume is created in 7 minutes.
    Professional Summary
    Monitored daily transactions of high risk /high volume/ high profile clients to exceed BSA mandates  for accurate record keeping and compliance of regulated AML prevention and BSA detection.  Remained vigilant in seeking  and creating opportunities to meet Community Reinvestment Act requirements.   Performed BSA/AML/OFAC audits on all new accounts opened as well as completed as needed, periodic updates on existing audit files.  Thoroughly examined  new  entities of current relationships to determine  complex levels of ownership.
    Work History
    Branch Operations Manager, 09/2003 to 06/2017
     Valley National Bank formerly CNLBank – 450 S Orange Avenue Orlando, Florida 32801
    • Managed all operational aspects of the branch functions to ensure satisfactory audit ratings and compliance with BSA/AML/OFAC compliance requirements.
    • Achieved a high level of customer service and satisfaction.
    • Trained, coached, motivated and developed branch personnel in required skills to achieve service quality goals and the performance and compliance with operational procedures. 
    • Managed branch staffing/scheduling for appropriate coverage, monitored dress code compliance and attendance.
    • Assessed performance and completed performance reviews of Branch personnel in a timely manner.  Developed personnel for promotional opportunities; managed the performance and developed employees within the branch which resulted in high performance, a team environment and positive employee morale.
    • Administered sound business decisions including:  evaluating, honoring and approving all exception items minimizing potential loss to the bank; managed operational risk.
    •  Reviewed proper account opening documentation for new accounts, ensuring proper documentation is collected and maintained to comply with policy and procedure for KYC and CIP.
    • Originated, reviewed and approved wire transactions  for proper documentation and verification of  approved client limits and employee authorization.
    • Managed timely submission and accuracy of all Branch management Operational reports, AML reporting and audits as required, including reconciliation of Branch general ledger accounts and other inconsistencies; knowledge of Suspicious Activity red flags.
    • Managed expenses to remain within budget guidelines.
    • Managed the deposit relationship side  for 3 executive Commercial Lenders by proactively reaching out, cultivating  and expanding  the client's lending relationship..
    • Managed branch with an average of $220 million in monthly deposits.
    • Oversaw a branch team consisting of 2 Financial Service Representatives  and 2 tellers.
    Branch Operations Manager, 06/1999 to 08/2003
     Century Bank – 2141 W SR 434 Longwood, Florida 32779
    • Oversaw daily reporting of negotiable instruments, wire activity, debit card maintenance and managed daily required balance deposits  to the Federal Reserve Bank via direct Fed line  contact.     
    • Reviewed all check deposits for accurate ownership into accounts. 
    • Interviewed,  hired and assessed employee performance to maintain positive and constructive  employee interaction.
    • Resolved escalated customer issues in a timely manner.
    • Wrote reports detailing branch activities.
    • Increased new bank relationships within the local community 15% by executing quarterly promotions.
    Assistant Manager, 07/1996 to 06/1999
     AmSouth Bank – 111 N. Orange Avenue Orlando, Florida 32801
    • Received superior customer service satisfaction scores for 4 consecutive quarters.
    • Oversaw a branch team consisting of 2 customer service representatives and 5 tellers.
    • Originated, reviewed, processed, closed and administered customer loan proposals.
    • Evaluated leads obtained through direct referrals, lead databases and cold calling.
    • Calculated quotes and educated potential clients on insurance options.
    Skills
    • Staff development
    • Strong verbal communication
    • Interpersonal and written communication
    • Skilled in Bank Software
    • Loan Processing
    • Problem Solving
    • Sales/Operations Meetings
    • Client assessment and analysis
    Education
    Master of Arts: Management and Leadership, 2018
     Webster University - Orlando, Florida
    Bachelor of Arts: Sociology, 1996
     Rollins College - Winter Park, Florida
    Additional Information
    This resume is created in 7 minutes.
    Summary

    Creative professional with extensive project experience from concept to development. Talents include: project management, landscape design, sales, and marketing.

    Skills
    • Business Development
    • Team Leadership
    • Project management
    • Contract drafting
    • Excellent Planning ability
    • Client-focused
    Experience
    10/2018 - Current Chief Executive Officer Summit Landscaping Services Inc. | Pompano Beach, FL
    • Founded a startup  specializing in landscape design and maintenance, establishing business direction and actualizing marketing /sales plans to meet client expectations and profitability goals.
    01/2013 - 06/2018 Assistant Operations Manager Something New Landscaping and Tree Service | Pompano Beach, FL
    • Oversaw operational processes and procedures, developing strategies to improve and standardize operations functions, including sales, purchasing, marketing for Something New Landscaping and Tree Service.
    • Strengthened company branding initiatives by developing communication campaigns, promotional materials, market intelligence information  to maximize outreach.
    • Reduced process lags by managing employees and administering training on best practices to ensure optimal productivity.
    • Delivered exceptional customer service to grow business, resolve issues and maximize customer experience.
    • Boosted operational efficiencies by overseeing budgets, managing accounts, coordinating itinerary and scheduling appointments.
    Education, Coursework, & Certifications
    2016 Bachelor of Arts: Communications Studies Nova Southeastern University | | Fort Lauderdale, FL, United States

    Completed Marketing and Small Business Management courses at the H. Wayne Huizenga College of Business and Entrepreneurship

    Florida 2-15 Health & Life (Including Annuities & Variable Contracts) Agent License 2014

    Florida Educators Certification 2017

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