Operations Manager resume examples

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Skillful Operations Manager resume

Jodi Hampton
Summary
  • Dynamic multi-faceted business manager with 17 years experience offering a rich blend of operations, accounting, administrative and leadership talents
  • Proficient in CDK, Advent, UCS, Microsoft Office Suite, Google Doc and Google Drive
  • Self-directed, extremely motivated and meticulously organized delivering superior performance along with unprecedented employee retention
  • Strong financial planning with emphasis on forecasting and expense control coupled with solid analytical skills
  • Effective and articulate communicator with an innate ability to build quick rapport
  • Proficient mastering complex assignments with precision while meeting deadlines in a fast-paced environment
  • Loyal, hardworking team player possessing a positive presence in the work place
Professional Experience
Controller
March 2019 to July 2019 Envision Motors － West Covina, California
  • Created internal controls, corrective accounting practices and staff training to accurately report financial position
  • Managed daily cash flow between six entities
  • Negotiated vendor pricing and contracts resulting in cost savings of 35% among key suppliers
  • Coordinated the implementation of company wide 401K plan
  • Reviewed account reconciliations and journal entries, resolving discrepancies for accurate monthly financial statement preparation
Business Manager
June 2017 to March 2019 BMW Motorcycles Of Ventura County － Newbury Park, California
  • Responsible for all aspects of accounting operations, including monthly financial statement preparation, payroll, quarterly tax returns, daily cash flow analysis, accounts payable and accounts receivable
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
  • Worked in the capacity of General Manager for a three month period with additional responsibilities of advertising campaigns, inventory, customer relations and social media content
Licensed Esthetician, Owner And Operator
January 2003 to Current Skin Retreat - a place to relax and enjoy － Woodland Hills, California
  • Owner and operator of boutique skin care studio
  • Created warm, personable environment with exceptional customer service
  • Expanded client base through marketing, advertising, networking, local events, appearances and donations
  • Profitable since inception
Business Operations Manager
November 2013 to September 2015 AKS Management － Reseda, California
  • Provided full range services to the owner of multiple business ventures including a Meineke Repair Shop, An International Market and a start up branding company
  • Created and implemented effective policies and procedures to streamline work flow
  • Hired and trained administrative support staff of 3
  • Responsible for daily deposits, daily financial position reporting, wire transfers and bank reconciliations
  • Managed cross functional website development team of 4 from conception to completion
  • Led planning and implementation of software for sales integration through various web based channels
Business Manager
September 1990 to January 2003 Keyes Motors Incorporated － Van Nuys, California

Keyes European Mercedes 1996 - 2003

Keyes Lexus 1990 - 1996


  • Promoted as Mercedes Benz Business Manager
  • Led and managed accounting and administrative department of 15, including hiring, training, objective setting, mentoring and performance management
  • Developed business office protocols for compliance with state, factory and corporate regulations, policies and procedures
  • Responsible for monthly accounting close and complete financial reporting including timely explanations on account variances
  • Facilitated all aspects of HR for 120 employees, including payroll and employee benefits
  • Reconciled general ledger accounts, bank accounts and vehicle physical inventory
  • Prepared all necessary sales tax returns, payroll tax returns, business tax returns, annual W-2's and 1099's
  • Delivered ongoing support to sales and fixed operations including budgets and forecasting
  • Certified California Notary Public
Contract Processor
July 1988 to September 2000

Keyes Toyota


  • Provided ongoing administrative support to Finance Director
  • Prepared accounting and posted new and used vehicle sales to the general ledger
  • Compiled and submitted paperwork of financed automobile contracts to lien holder banks for funding
  • Responsible for processing, submission, tracking and reconciliation of extended service contracts, vehicle insurance, paint protection, life and disability insurance
  • Managed new and used vehicle physical inventory
  • Executed dealership monthly sales tax return
Volunteer Positions

Newbury Park High School

​
  • 2016 - 2017 Boys Lacrosse Booster Club Treasurer
  • 2015 - 2016 Boys Lacrosse Booster Club Treasurer
  • 2014 - 2015 Boys Lacrosse Booster Club Secretary
  • 2013 - 2014 Boys Basketball Booster Club Event Coordinator

Colina Middle School


  • 2013 - 2014 Conejo Council PTA Executive Vice President
  • 2010 - 2013 PTSA Hospitality Chair
  • 2011 - 2013 Office and Event Parent Volunteer Coordinator
  • 2010 - 2012 Science Department Fund Raising Coordinator
  • 2010 - 2011 6th Grade Room Parent

Westlake Hills Elementary


  • 2010 - 2011 Innovator of Stockings for Troops in Afghanistan (school wide project)

Westlake Elementary


  • 2009 - 2010 5th Grade Culmination Committee Chair
  • 2008 - 2009 Ohana Night Committee Chair
  • 2004 - 2005 1st Grade Play Production Committee Representative
  • 2004 - 2010 Room Parent (in one or both child's classroom)

Youth Sports Recreation and Travel Teams


  • 2004 - 2015 Team Parent for Baseball, Lacrosse, Soccer, Basketball and Football
  • 2008 - 2009 Concession Stand Manager Westlake Braves Football
Certifications
California Notary Public Commission #2160059
Expires: July 16, 2020
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Job-winning Operations Manager resume

Sophia D. Rayo
Summary

Versatile HR operations professional with a powerful combination of experience within business development. Champion of leveraging exceptional team leadership, motivation, and talent pipelines. Proficient in managing various aspects of business operations with a focus on HR practices. Strong background in hyper-growth startups, talent acquisition, performance management, benefits administration, and compliance.

Work History
HR Operations Manager Brut Media Inc. - New York, NY 06/2018 - Current
  • Direct day to day People Operations support including troubleshooting issues and serving as the escalation point for process and system issues.
  • Implement company employee tracking platforms to manage PTO and performance management.
  • Manage employee relations by conducting employee evaluations, handling conflict resolution, coordinating employee training, managing employee discipline and separations.
  • Enforce policies and procedures, manage employee benefits, and oversee compliance of benefit programs (Health Insurance, short & long-term disability, 401K, etc.)
  • Process non-immigrant visas and international visas for employees and interns ( J1, F1, OPT)
  • Manage company payroll platform to include time tracking, reviewing contractor payments and submitting commissions/bonuses.Process company expenses and reimbursements via Concur.
  • Act as an expert resource in the use and integration of social media and relevant technologies to support company sourcing and recruitment activities .
  • Develop, lead and maintain a high quality and progressive full cycle recruitment program including compensation analysis, job description development, interviewing candidates, candidate evaluation and selection with hiring managers, and salary negotiations.
Human Resources Manager Puffco Technologies - Brooklyn, NY 07/2016 - 03/2018
  • Maintained and enhanced the organization's human resources by planning, implementing, and evaluating employee relations and HR policies, programs, and practices.
  • Processed bi-weekly payroll for employees with ADP. Reconciled check deposits, company expenses, Workers Comp and Disability insurances.
  • Responsible for recruiting talented staff by developing and maintaining a healthy candidate pipeline. Managed candidates throughout the hiring process, from initial identification through offer acceptance.
  • Served as a liaison between management and employees by interpreting policies and procedures .Conducted investigations in accordance with company policy, state and federal laws.
  • Executed companywide conversion from ADP Run to TriNet Passport PEO Platform.
  • Performed accounting duties to include to A/R, A/P, managed international wires, processed commissions/bonuses and negotiated contracts.
Human Resources Manager Gramophone Media Inc. - New York, NY 01/2015 - 07/2016
  • Oversaw daily HR operations for staff  to include scheduling, payroll, employee relations and annual reviews. 
  • Provided comprehensive business and personal administrative support to Founder /Chief Creative Officer of PR agency.
  • Managed busy calendar; scheduled internal and offsite meetings and coordinated complex international and domestic travel arrangements including flights, accommodations, and ground transportation.
  • Reconciled and tracked monthly expenses including receipts, expenditures, and billing department codes.
  • Conducted staff meetings and served as de facto in-house HR policy specialist (possess extensive knowledge of policies and insurance information).  
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations.
  • Acted as a strategic change agent to push and implement constant improvement across the business.
Education
Certificate : Strategic Human Resources Essentials Cornell University - New York, NY Current
Bachelor of Science: Global Media Communications NYU - New York, NY Sept 2010
Skills
  • MS Office (Word, Excel, PowerPoint, Outlook)
  • Project Manangement - Basecamp, Asana, Trello
  • Expense Management - Abacus, Concur
  • Payroll and Benefit Adminstration
  • Labor Relations and Compliance
  • PEO & HRIS - ADP Run, TriNet Passport, Justworks, BambooHR
  • Performance Management and Staff Development
  • Talent Acquisition and Retention
  • University Recruiting and Internship Management
  • Non-Immigrant visas and international permits
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Experienced Operations Manager resume

LAUREN BAECHLE
Summary
Experienced Client Relationship Manager with a demonstrated history of work in the benefits industry. Strong business development professional skilled in management, outsourcing, and business process improvement.
Experience
06/2018 to Current
Defined Contribution Senior Client Manager Alight Solutions － Lincolnshire, IL
  • Coordinate and manage high complexity projects for large market client with high volume of mergers and acquisitions
  • Consult client on best practices and legislative changes
  • Manage day to day client, internal 3rd party, and vendor relationships
  • Responsible for overall operational delivery of client team
  • Develop and own client action plans and risk mitigation plans
07/2016 to 06/2018
Client Relationship Manager bswift － Chicago, IL
  • Developed and maintained relationships at a strategic and operational level with large market Health and Welfare clients
  • Led team of 6 account managers and analysts and coordinate with internal departments, vendors, and brokers to meet client deliverables
  • Created and coordinated project requirements while consulting clients on best practices and necessary system and process changes to achieve client goals
  • Researched and recommended system enhancements based upon client needs (assisted in the development of enhancement specifications with bswift Product Managers and Developers)
  • Drove employee and client experience improvements through role as a call center liaison
  • Conducted quarterly stewardship meetings with clients and lead other internal and external meetings as necessary
05/2013 to 07/2016
Defined Contribution Benefits Service Manager Aon Hewitt － Lincolnshire, IL
  • Led defined contributions service delivery for large market client in respect to ongoing requirements definitions, large scale ad hoc projects, and service delivery questions.
  • Owned client satisfaction, domain consulting, requirements creation and maintenance, customer service provisional training, and integration with system development team.
  • Provided subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery.
  • Facilitated internal and external acceptance review process for clients in ongoing delivery, prepared materials for and attended quarterly stewardship meetings. 
  • Managed team of 10, including associates outside of the US.
  • Received Northeast People Manager Award from business group in 2014 for demonstrating strong leadership skills, going above and beyond responsibilities in unit manager role, and taking action that positively impacts colleague engagement and retention.
05/2008 to 04/2013
Defined Contribution Benefits Operations Manager Aon Hewitt － Lincolnshire, IL
  • Monitored client team's operational performance, including meeting and exceeding contractual performance standards.
  • Ensured that all the portions of ongoing service delivery worked smoothly and resulted in high-quality service for plan sponsors and plan participants.
  • Managed project work including scheduling, colleague capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding issues.
  • Identified process improvements that will lead to year-over-year efficiencies in operational workloads and ensure adherence to firm Best Practices.
  • Served as contact for day to day client contacts and Third-Party Administrators, as well as all Shared Services that impact ongoing operations such as Customer Service, Accounting Oversight, and Document Fulfillment.
  • Responsible for the performance and development of 8 Benefits Operations Administrators in the United States and India, including unit management responsibilities for 3 associates.
  • Received Excellence Award from business group in 2010 for quality, leadership, and positive attitude.
  • Received Global Popular Choice Award from business unit in 2011 for building strong partnerships between North American and Indian colleagues.
04/2006 to 04/2008
Defined Contribution Benefits Analyst Aon Hewitt － Lincolnshire, IL
  • Ensured delivery of timely and accurate information to every participant.
  • Identified root causes of issues, process delays, and quality problems and recommended solutions.
  • Worked with the client, third parties, Shared Services, Customer Service, and the Implementation Delivery Group to resolve participant and plan administration issues.
  • Analyzed all ongoing business processes and quality metrics to identify process improvement opportunities, root causes of delivery issues, and recommended process enhancements.
  • Resolved data edits, completed clearing account and payroll reconciliations/payroll balancing, and other processing verifications.
  • Performed internal and external audits, as well as year-end processing and reporting to government, plan, and client.
  • Developed and maintained ongoing processing documentation.
07/2005 to 04/2006
Sales Associate Videojet Technologies, Inc － Wood Dale, IL
  • Served as first point of contact for new customers with product application or technical questions. 
  • Provided technical and administrative support to the Sales Engineers in promoting the value of Videojet coding, marking, and imaging products.
  • Researched and qualified prospective leads through phone, internet, and mail.
  • Acted as a liaison between Territory Sales Engineers, customers, and corporate office on urgent matters, such as critical proposals, orders, and sample requests.
  • Facilitated plant tours and perform product demonstrations for customers and co-workers.
  • Completed Danaher Value Selling certification.
07/2004 to 07/2005
Corporate Account Manager CDW Computer Centers － Mettawa, IL
  • Prospected and attracted own account base to establish new business opportunities through research and cold calling
  • Developed and executed plans to drive revenue growth on per-account basis
  • Leveraged resources and product knowledge to build consultative, long-term relationships with customers
  • Addressed and effectively resolved customer concerns in timely manner
  • Initiated, closed, and followed-up on sales
  • Participated in volunteer focus group to test new lead-generating software intended for company-wide use
Education and Training
Bachelor of Science: Business Business Economics and Public Policy Indiana University, Kelley School of Business － Bloomington, IN

Minor in Psychology
Certifications

Certified Employee Benefits Specialist (CEBS), granted by the

International Foundation of Employee Benefits Plans (IFEBP)

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