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Career Summary

Management professional versed in all aspects of operations management, from forecasting and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.

Skills
  • Effective leader
  • Staff training/development
  • Budgeting and forecasting
  • Customer service-oriented
  • Efficient multi-tasker
  • Conflict resolution
  • Exceptional interpersonal communication
  • Project management
  • Deadline-oriented
  • Occupational Health and Safety
Work History
B&B Bypass and Dewatering Solutions, LLC. Operations Manager | Naples, Florida | December 2017 - Current
  • As the Operations Manager I am responsible for day to day operations, company structure, hiring, discipline, implementing policy, safety compliance, etc. 
  • Reporting directly to both owners, I make executive decisions on a daily basis, having a direct impact on the organizations continued growth and success
  • Built a team environment, where every member understands their roles and responsibilities, every team member understands we are working towards one common goal
  • Created and Implemented a foundation of Operating Policies and SOP's
  • Directed and Executed plans to double weekly production in 2018 and increase production by another 40% so far in 2019
  • Implemented and executed a strategy to double or work force in 2018
  • Responsible for researching, presenting, and rolling out employee benefits packages
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Built relationships with customers and managed accounts to drive revenue and profit. 
CRST EXPEDITED Operations Manager | Cedar Rapids, IA | January 2015 - October 2017
  • Responsible for leading my team to be a motivated and successful unit.
  • Creating a team environment where everyone understands their own expectations and the expectations of their peers.
  • Holding my team accountable through coaching, constructive criticism, and discipline.
  • Developing individuals who show greater potential and placing them in a position where they can continue to advance their skills and career.
  • Responsible for hiring and staffing my team.
  • Interviewing and screening potential candidates.
  • Ensuring that our training protocols are setting up our new hires for success and that they are being followed, along with updating these protocols as they evolve.
  • Responsible for writing, editing and enforcing the company's SOP's for Operations and Customer Service.
CRST EXPEDITED Fleet Manger/Team Leader | Cedar Rapids, IA | August 2011 - January 2015
  • Obtained substantial operations experience working in several operations positions.
  • Making executive decisions for the organization while fulfilling role as After Hours Operations Manager.
  • Contribute to training new employees and introduce them to company policy and procedures.
  • Responsible for overall profitability and production.
  • Managed payroll and reimbursements.
  • Employee retention.
  • Equipment maintenance.
  • Coordinated FEMA efforts for Natural Disasters such as Hurricane Sandy in the Northeast.
  • Contributed to the acquisition and execution of "Seasonal Business" to further the organization's profitability.
CLIFF INSURANCE AGENCY Insurance Agent | Madison, WI | May 2010 - May 2011
  • Selling new property and casualty policies.
  • Servicing existing accounts; including claims.
  • Building relationships and obtaining leads from other area agents.
  • Completed a summer internship at Affiliated Insurance Agencies of Wisconsin in Monona, WI.
  • Worked as an intern during the summer of 2009.
  • Became a licensed Property & Casualty insurance agent in the state of Wisconsin.
Education
Bachelor of Science Business Administration University of WisconsinPlatteville Platteville, WI | 2010
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Professional Summary
Operations Manager who is highly regarded for quickly getting to the root of problems from mechanical to billing and scheduling, with minimal down time or loss. Strong process orientation and proven success leading production teams to meet aggressive production and service goals.
Skills
  • Quality Control
  • Preventive Maintenance
  • Shipping/Receiving
  • Customer Service
  • Inventory/Warehouse
  • Detail-Oriented
Work History
Operations Manager, 07/2008 to 01/2017
Matheson Tri-Gas – 16125 Ornelas St., Irwindale, CA 91706
  • Ensure all safety, quality, regulatory, accreditation procedures and policies are followed and provide staff with training.
  • Created a safe work environment resulting in zero lost time accidents.
  • Planned, directed and coordinated production, filling, maintenance and distribution activities to meet customers demand.
  • Worked with operations and process engineering group to ensure facility operated at the highest efficiency possible.
  • Managed distribution to ensure compliance with DOT, ensuring all drivers and equipment are compliant with local, state and federal regulations.
  • Analyzed financial and operational strengths, weaknesses, opportunities and constraints in order to develop, prepare and implement goals, project and policies that will enable to achieve a competitive advantage in the market.
Villas Shuttle Driver, 10/2017 to Current
Marriott International, Inc – Rancho Mirage, CA
  • Transport guests to/from assigned destinations using property vehicle. Assist with moving, lifting, carrying, and placing of objects weighing less than 50 pounds without assistance.
  • Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness.
  • Document all vehicle incidents and provide reports of incidents to manager/supervisor. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Operations Manager, 07/2008 to 01/2017
Matheson Tri-Gas – 16125 Ornelas St., Irwindale, CA 91706
  • Ensure all safety, quality, regulatory, accreditation procedures and policies are followed and provide staff with training.
  • Created a safe work environment resulting in zero lost time accidents.
  • Planned, directed and coordinated production, filling, maintenance and distribution activities to meet customers demand.
  • Worked with operations and process engineering group to ensure facility operated at the highest efficiency possible.
  • Managed distribution to ensure compliance with DOT, ensuring all drivers and equipment are compliant with local, state and federal regulations.
  • Analyzed financial and operational strengths, weaknesses, opportunities and constraints in order to develop, prepare and implement goals, project and policies that will enable to achieve a competitive advantage in the market.
Operations Manager, 09/2006 to 07/2008
The Linde Group Inc – 660 N Baldwin Park Blvd., Industry, CA 91746
  • Managed divestiture of assets and customers to complete merger to meet regulatory compliance.
  • Ensure all safety, quality, regulatory, accreditation procedures and policies are followed and provide staff with training.
  • Created a safe work environment resulting in zero lost time accidents.
  • Planned, directed and coordinated production, filling, maintenance and distribution activities to meet customer demand.
  • Analyzed financial and operational strengths, weaknesses, opportunities and constraints in order to develop, prepare and implement goals, projects and policies that will enable to achieve a competitive advantage in the market.
  • Managed distribution to ensuring divers and equipment are compliant with DOT, and all other local, state and federal regulations.
Operations Manager, 11/1982 to 09/2006
The BOC Group Inc – 660 N Baldwin Park Blvd., Industry, CA 91746
  • Supervised fillers, drivers, mechanic and office staff. Coordinated deliveries for all products, supported sales and improved teamwork.
  • Relocated Helium fill operation from San Leandro, CA to Richmond, CA.
  • Implemented BOP's and process improvements to standardize operational efficiency.
  • Worked with operations and process engineering group to insure facility operated at the highest efficiency possible.
  • Managed divestiture of assets and customers to allow for merger.
Operations Manager, 08/2006 to 06/2008
The Linde Group Inc – 660 N Baldwin Park Blvd., Industry, CA 91746
  • Managed divestiture of assets and customers to complete merger to meet regulatory compliance.
  • Ensure all safety, quality, regulatory, accreditation procedures and policies are followed and provide staff with training.
  • Created a safe work environment resulting in zero lost time accidents.
  • Planned, directed and coordinated production, filling, maintenance and distribution activities to meet customer demand.
Operations Manager, 10/1982 to 08/2006
The BOC Group Inc – 660 N Baldwin Park Blvd., Industry, CA 91746
  • Supervised fillers, drivers, mechanic and office staff. Coordinated deliveries for all products, supported sales and improved teamwork.
  • Relocated Helium fill operation from San Leandro, CA to Richmond, CA.
  • Worked with operations and process engineering group to insure facility operated at the highest efficiency possible.
Education
Bachelor of Science: Management and Human Resources, June 2007
California State Polytechnic University - 3801 West Temple Ave., Pomona, CA 91768
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Summary
  • Office manager with over 10 years' experience including payroll, A/P and A/R
  • Bachelor of Science degree in Business Management
  • Procurement background in inventory, purchase orders and vendor management
  • Possess strong multi-tasking skills with the ability to manage various projects and schedules
  • Skilled at all Microsoft Office products, Yardi, Oracle, ERP and SAP
Professional Experience
Office/Property Manager
July 2015 to October 2016 Energy Real Estate Solutions － Williston, ND
  • Entered time card information, corrected errors and sent for approval
  • Tracked inventory and ordered office supplies and project materials
  • Maintaining 548,000 square feet of real estate assets
  • Managed all day-to-day activities involving staff, subcontractors and property management.
  • Establish scope of work for projects and oversee maintenance contracts
Office Manager and Procurement Coordinator
March 2013 to June 2015 Republic Services/Tervita LLC － Williston, ND
  • Scheduled and managed all office and maintenance staff for five locations across North Dakota
  • Trained staff to create purchase orders, approved POs, and made corrections to ensure timely payment
  • Worked with operations to source suppliers and vendors; secured competitive pricing on inventory
  • Planned and implemented strategies to improve inventory control
  • Reviewed time cards, contacted employees for information, corrected errors and approved hours
  • Approved payroll, managed inventory, audited procurement requests, scheduled travel
Operations Manager
June 1999 to November 2011 Everything Under the Sun － Becker, MN
  • Recorded time cards for employees, figured taxes and deductions and processed payroll
  • Coordinated projects by organizing materials and scheduling staff to ensure timely completion of project.
  • Increased revenues by 30 percent by reviewing contracts and offering more personalized services.
  • Managed office processes: accounts payable and accounts receivable, tax preparation, record filing.
Education
Bachelor of Science : Business Management, 2011 Northwestern College － St. Paul, MN GPA: Graduated Summa cum Laude
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Professional Summary
Client-driven, business-focused and safety-conscious with more than 15 years of progressive experience in retail operations and track record of top performance in variety of challenging assignments.  Posses thorough understanding of business operations, based on actual hands-on experience and ability to adapt to new and different environments.   Proven track record of capturing opportunities, building teams and cultivating relations.  Persuasive negotiator and engaging speaker who brings high value visibility to organization and builds strong partnerships.
Core Compentencies
  • Impeccable Work Ethic
  • Natural Interpersonal Skills
  • Analysis & Reporting
  • Budgeting & Forecasting
  • Project management
  • Purchasing & Procurement
  • HR, Benefits & Safety
  • Common Sense Virtue
  • Talent acquisition, development and retention
  • Business Administration
  • Process Improvement
  • PC & Mainframe Expertise
  • Other Duties as needed to ensure smooth business operation
Education
Bachelor of Science: Business Administration Queens College - Flushing, NY
Work History
Sales Manager, 11/2017 to 12/2018
 Quick Weight Loss, Inc – Boca Raton, FL
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Coordinated staff sales meetings discuss developmental strategy, best practices and process improvements
  • Provided impactful sales training and motivated sales team members to drive revenue growth
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Supported executive leadership throughout the decision-making process by providing in-depth reports and copmutational analysis of operational structures and proposed plans 
  • Managed the workflow of all business processing including the preparation of reports to support the sales department. 
  • Tracked weekly sales to write detailed reports for senior leadership and streamline operation productions. 
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
     
Business Operations Manager, 01/2013 to 10/2017
 HHF USA, LLC
  • Managed daily operations, affairs, schedules, and communications
  • Restructured internal operations to reduce waste and create reports to increase transparency, accountability, and decision accuracy
  • Consolidated logistics process to be in single warehouse and trucking company reducing costs by 33% and significantly reducing internal labor costs and error rate
  • Improved supply chain efficiency by reducing lead time by 50% and input shortages to 5% pursuing new leads with supermarkets and distributors nationwide
  • Developed national retail accounts, increasing average order by 25%, and bringing on two major accounts
  • Oversaw introduction and import of new product from Prague
  • Coordinated revision of company's label based on market research
  • Introduced products to Amazon and coordinated online ad campaign through traditional channels
Store Executive, 01/2008 to 10/2013
 Kohl's Coconut Creek – Coconut Creek, FL
  • Oversaw and directed total operation of 88k square foot store employing more than 200 workers
  • Delivered achievement of maximum sales and profit goals along with minimization of controllable expenses with full P&L responsibility
  • Provided leadership in areas of sales generation, customer service, operations, loss prevention, merchandising, inventory, employee development, overall image of store, planning and goal setting
  • Performed in-depth analysis of store environment and key performance indicators to identify problems, concerns and opportunities for improvement and growth
  • Planned, identified and communicated appropriate responsibilities and practices to store managers and employees to ensure smooth flow of operations
  • Directed communication, implementation and execution of daily, weekly, seasonal promotions and other marketing programs to maximize business results
  • Controlled payroll and expenses through maximizing staff productivity, efficiently allocating labor, and by monitoring store expenditures against budget
  • Recruited, trained, developed, motivated and retained personnel for future growth opportunities and maintained consistent succession plan
  • Analyzed store's financial data and partnered with executives to take action to maximize revenues and control costs at or better than budget
  • Created positive work environment that resulted in associate retention and turnover reduction
  • Ensured that all corporate policies and procedures were understood and executed.

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