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Professional Summary
Dedicated and reliable administrative professional with more than 10 years of experience working in a fast-paced, deadline-driven, and customer-service oriented environment. Proven ability to work under pressure and remain focused during constant interruptions. Exceptional rapport and relationship building abilities to cultivate lasting and positive relations between staff, client, and management personnel.
Work Experience
Compass Group Canada Toronto, Ontario Administrative Supervisor 05/2004 to Current
Managed wide-range of administrative tasks supporting management, finance, HR and operations areas for a leading foodservice company and on-site caterer of the Toronto Zoo.
  • Awarded 2014 National Hourly Associate of the Year – Leisure & Entertainment Sector
 
Administration and Organization Support:
  • Oversaw day-to-day operations and clerical needs
  • Monitored and controlled office supply inventory to ensure timely ordering of depleted or low-level stock
  • Supported other accounts such as Ontario Science Centre and Rogers Communications

 

Human Resources:

  • Maintained confidential and sensitive information with discretion
  • Kept up-to-date records of over 250 personnel files
  • Ensured completion and accuracy of new hire packages

 

Communication & Customer Service:

  • Liaised with cross-functional departments in support of customer needs and to ensure effective communication was maintained 
  • Developed long-term working relationships with colleagues, clients and suppliers

 

Computer & Technology Proficiency:

  • MS Word, Excel, PowerPoint, Outlook
  • Served as primary contact for debit & credit card terminal support
  • Developed strong knowledge in the operation of POS based cash registers

 

Financial Accountability and Control:

  • Reported Sales & Purchasing figures timely and accurately using company online reporting tools
  • Assisted Financial Controller and Senior Accountant in completing month-end and year-end processes
  • Managed Accounts Payable/Accounts Receivable and ensured prompt and accurate processing
IDA Danforth Medical Arts Pharmacy Toronto, ON Pharmacy Cashier 01/2003 to 01/2005
  • Maintained patient confidentiality; resolved customer needs with professionalism and sensitivity
  • Accurately and promptly calculated dosages and dispensed medications under the pharmacist's supervision
  • Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
Compass Group Canada Toronto, Ontario Unit Supervisor (seasonal) 06/2001 to 04/2004
Trained associates in food & beverage preparation, managed shifts to consistently deliver the highest standards of quality, service, and efficiency.
  • Ensured associates followed quality standards and adhered to cash management, cash register and customer service policies and procedures
  • Maintained inventory control of all products and enforced proper food handling, food safety, and sanitation practices 
  • Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction
  • Promoted to Unit Supervisor after 3rd season
Education
Bachelor of Administrative Studies 2007 York University, Toronto, ON, Canada
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Summary

Versatile professional with over 9 years experience working in various environments. Flexible and adaptable with extensive knowledge of special needs development, excellent communication skills, multi-tasking, committed and hardworking individual.

Core Qualifications
  • Experience working special needs students
  • Effective listening
  • Behavior modification
  • clean & organized work area
  • Social Perceptiveness
  • Safe & secure driver
  • Multicultural Populations
  • Communication Skills
Professional Experience
Alexander St School October 2014 to Current Teachers Aide
Newark, NJ

Enforced child-based hands-on curriculum to promote student interest and receptive learning. Redirected children to encourage safe, positive behaviors.Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean.Collaborated daily with classroom teachers to keep activities running smoothly.

Springs Meadows Senior Assistant Living April 2011 to March 2013 Housekeeping
Summit, NJ

Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied guests with extra towels and toiletries when requested.Swept and vacuumed floors, hallways and stairwells.Emptied and cleaned all waste receptacles.

National Car Rental (airport) March 2007 to May 2010 Transporter
Newark, NJ

Operated automobiles, safely and securely to designated spots, preparing and ensuring a clean vehicle for customers to rent them.

Shoprite August 2005 to January 2007 Pharmacy Cashier
West Caldwell, NJ

Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Correctly priced and filed prescriptions after they were filled.Strictly maintained customer and patient confidentiality.

Education and Training
Arts High School 2003 High School Diploma: Dance Newark, NJ, US
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Summary

North Carolina certified EMT-P with 12 years experience as a paramedic. Highly skilled emergency services professional with extensive background in pre-hospital emergency care and services. I am BLS, PALS, NRP, ACLS, and STABLE certified. Currently received a degree in Respiratory Therapy from Catawba Valley Community College and currently looking for a position to help me advance my respiratory critical care experience .

Key Skills
  • BLS certified 12/28/2018
  • ACLS certified 03/21/2019 .
  • Airway management techniques
  • HAZMAT training
  • PALs certified 12/28/2019
  • Successful treatment of respiratory disorders

 

Accomplishments

Member of the AARC

Member of Phi Theta Kappa

Member of the Lambda Beta Society- National Honors Society for the Profession of Respiratory Care.

Member of CVCC Respiratory Therapy Club



Clinical Experience  


Home Health Care

Critical Care

Acute Care

Diagnostics

Pulmonary Rehab

Long Term Care

Neonate ICU


 

Education
Associate of Applied Science: Respiratory Therapy 2015 Catawba Community College (CVCC), Hickory, NC

Course work in airway management. Member of Phi Theta Kappa, Member of Lambda Beta National Honor Society for Respiratory Therapy.

EMT Paramedic 2002 Cleveland College, Shelby, NC

Coursework in Emergency Management, certified in EMT-Basic, EMT- Intermediate, EMT- Paramedic

Pre-nursing Gaston College , Dallas, NC

Coursework in Health Science and Nursing



Experience
Rutherford Regional Medical Center Rutherfordton , NC Respiratory Therapist 07/2015 to Current

Assisted patients with multiple chronic diagnoses including COPD and asthma.Supported patients with customized patient teaching tools.Coordinated with doctors and registered nurses to develop care plans for patients.Maintained patient charts and confidential files.Recorded patients' medical history, vital statistics and test results in medical records.Evaluated patients presenting with asthma, CHF, COPD, and Respiratory distress and failure. Provided necessary health education training for patients.

Carolinas Medical Center Charlotte , NC Respiratory Therapist 07/2015 to Current

Assisted patients with multiple chronic diagnoses including COPD and asthma.Supported patients with customized patient teaching tools.Coordinated with doctors and registered nurses to develop care plans for patients.Maintained patient charts and confidential files.Recorded patients' medical history, vital statistics and test results in medical records.Evaluated patients presenting with asthma, CHF, COPD, and Respiratory distress and failure. Provided necessary health education training for patients.

Somerset Court Cherryville , NC Med tech Supervisor 06/2012 to 05/2015

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.Planned, organized, supervised and provided assignments for nursing assistants Managed an average of 4 members of staff. Monitored infection control procedures to ensure facility-wide health and safety. Observed and documented patient status and reported patient complaints to the Resident care director.

Walmart Shelby, NC Pharmacy cashier 04/2010 to 06/2012

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Worked as a team member performing cashier duties, product assistance and cleaning.Managed quality communication, customer support and product representation for each client.

Gaston County EMS Gastonia , NC Paramedic 06/2009 to 04/2010

Provided life support services during medical emergencies on scene and en route to the hospital.Maintained a state of readiness and alertness for all assignments.Collected pertinent information from the patient, family and friends, medical records and prescriptions.Administered continuous and 12-lead electrocardiogram monitoring.Rapidly assessed whether life threatening criteria was present and took immediate action.Initiated plans of care based on patient assessments.Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.Completed all mandatory education and training classes.Executed moderate and waived point of care testing.Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.Interacted with patients, families, hospital staff and the general public.

Piedmont Medical Center Rock Hill, SC EMT Paramedic 06/2008 to 06/2009

Administered continuous and 12-lead electrocardiogram monitoring.Collected pertinent information from the patient, family and friends, medical records and prescriptions.Maintained a state of readiness and alertness for all assignments.Provided life support services during medical emergencies on scene and en route to the hospital.Initiated plans of care based on patient assessments.Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.Completed all mandatory education and training classes.Executed moderate and waived point of care testing.Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.Interacted with patients, families, hospital staff and the general public.Interacted with patients, families, hospital staff and the general public.

Gaston County EMS Gastonia, NC Paramedic 04/2002 to 06/2008

Provided life support services during medical emergencies on scene and en route to the hospital.Maintained a state of readiness and alertness for all assignments.Collected pertinent information from the patient, family and friends, medical records and prescriptions.Administered continuous and 12-lead electrocardiogram monitoring.Rapidly assessed whether life threatening criteria was present and took immediate action.Initiated plans of care based on patient assessments.Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.Completed all mandatory education and training classes.Executed moderate and waived point of care testing.Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.Interacted with patients, families, hospital staff and the general public.

CaroMont Regional Medical Center Emergency Room Gastonia, NC Registered Respiratory Therapist 03/2016 to Current Assisted patients with multiple chronic diagnoses including COPD and asthma.Supported patients with customized patient teaching tools.Coordinated with doctors and registered nurses to develop care plans for patients.Maintained patient charts and confidential files.Recorded patients' medical history, vital statistics and test results in medical records.Evaluated patients presenting with asthma, CHF, COPD, and Respiratory distress and failure. Provided necessary health education training for patients.