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Career Focus

Currently I am a digital journalist with a excitement for social media, data visualization, proactive communication, blogs, and creative writing.

Summary of Skills
  • Effective written and verbal communication skills
  • Excellent multitasker
  • Skilled collaborator
  • Extremely detail-oriented
  • Superb administrative skills
  • Proactive team member
  • Experienced editor and writer
  • Calm and quick decision-maker
Education
2016
Arizona State University Phoenix, AZ

Walter Cronkite School of Journalism and Mass Communication 

  • Actively pursuing a combined Bachelors degree in Journalism and a Masters degree in Communication in 4 years.
  • Student of Barrett, the Honors College.
  • Involved in a News21 project under the direction of Leonard Downie
Work History
05/2013 to Current
Beta Omicron Alumni Relations Officer Kappa Kappa Psi Tempe, AZ
08/2014 to Current
Photo Specialist Walgreens Chandler, AZ
08/2014 to 12/2014
Editorial Intern She Knows Scottsdale, AZ
Experience

08/2014 to Current
Photo Specialist Walgreens Chandler, AZ
  • Deal with confrontation professionally and respectfully.
  • Active time management and self-motivation to complete all tasks.
  • Follow instructions, communicating directions to team members and customers.
05/2013 to Current
Alumni Relations Officer Kappa Kappa Psi Tempe, AZ
  • Organize, edit and compile a monthly newsletter representing our Chapter to Alumni and other Chapters across the district.
  • Communicate announcements with the Chapter of 100 members and hundreds of alumni via Facebook, listserv, and email.
  • Manage large events involving hundreds of alumni such as Alumni Band at Homecoming.
08/2014 to 12/2014
Editorial Intern SheKnows Scottdale, AZ
  • Communicated with the entire editorial team to produce content across all news channels.
  • Worked under pressure to complete articles and other assigned tasks by end of day, if not sooner.
  • Created campaign pitches for clients under the marketing team, as well as written sponsored content.
  • Formatted videos, images and GIFs into content, as well as creating projects and pictures for articles.
Volunteer Involvement

ASU Sun Devil Marching Band 

  • Assist with uniform management and communicate with the 400 members of the band via online communication tools.

Winterguard Arizona  

  • Collaborated with a team and managed confidential information between event managers and staff.

Arizona Music Educators Association 

  • Contributed to a team environment and organized equipment for event attendees.
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Summary
Detail-oriented Pharmacy Technician that is exceptional at filling prescriptions, patient care and data entry. Familiar with medication and pharmaceutical calculations. also A patient and flexible caregiver with 2 plus years treating wounds and helping patients adapt to wheelchairs, braces, canes, crutches and other devices with other healthcare experience. Also, experienced with customer service for over with over 5 years of retail experience in a fast-paced, team-based environment. Extensive experience in customer service, merchandising, POS systems and cash handling.
Skills
  • Local/state health laws knowledge Types between 35-45 wpm.
  • Medical terminology knowledge Knowledge of PHI and billing.
  • Exceptional communication skills OSHA compliance
  • CPR certification Trained in HIPPA compliance
  • Patient-focused care Data entry
  • MS Windows proficiency Stock inventory
  • Merchandising Pharmacy law knowledge
Experience
Pharmacy Care Representative/Tech
April 2016 to Current
CVS Katy, Texas
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help the team where needed.
  • Performed technical processes required to dispense medications to patients.
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
  • Order medication/pharmacy supplies Keep inventory on weekly basis- Look for expired medication Discontinue nonproductive medication: 6 month span Order new medication Keep track of back order/vendor delay/discontinued/change in NDC and manufacturer Ensure caps, vials, bags, and other inventories are stocked in the correct place.
  • Process Customer transactions at register- Filing, Retrieving, and maintaining prescriptions in the Will Call Area Receiving written prescriptions from customers and obtain demographic and profile related information Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information Answer the telephone and direct calls to appropriate person Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA Maintaining Insurance signature logs by date of fill Filing and maintaining prescription hard copies Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift- Other duties may be assigned as necessary Receive and process written prescriptions from customers using RxEVO computer system Verify complete patient information to input into the computer system- Input prescription data into computer Process 3rd party prescriptions and manage adjudication review Apply computer troubleshooting and prescription application overview Manage the Exception station Retrieve inventory from shelf for processing Performs prescription assembly using Kirby Lester counting machine Verification and label of prescriptions by 8 point check.
  • Total shift production may include up to 1,000 scripts on a heavy volume day.
May 2014 to February 2017 Pharmacy Tech
Care Provider
January 2014 to Current
Texas Home Health Houston, TX
  • Communicate effectively with patients, supervisors and co-workers.
  • Utilize basic knowledge to carry out agency philosophy and goals of agency in provision of patient care.
  • Document observations and provision of care according to agency policy/procedure.
  • Monitor vital signs, such as blood pressure and pulse.
  • Help patients move in and out of beds, baths, wheelchairs and automobiles.
  • Establish a positive rapport with patients.
  • Ensure safety and well-being of patients.
  • Assists patients with bathing, dressing, hygiene and grooming.
Customer Service Specialist/Logistics
February 2013 to August 2014
Office Depot Houston, TX
  • Responsible for stocking the store along with assisting customers and doing planograms.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Described product to customers and accurately explained details and care of merchandise.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
Teaching Assistant
July 2011 to May 2016
Houston Independent School District Houston, TX
  • Performs instructional duties in nature or may deliver direct services to students or parents.
  • Serves in a position for which a teacher or another professional has ultimate responsibility for the design and implementation of educational programs and services.
  • Assists with test administration.
  • May provide specialized assistance for students with special needs.
  • Develop students' computer and technology skills through demonstrations and practice.
  • Provide one-on-one attention to students, while maintaining overall focus on the entire group.
  • Instruct more than 30 middle school students through lectures, discussions, group activities and demonstrations.
  • Administer and grades tests and assignments to evaluate students' progress.
Lecturer
July 2011 to January 2013
Houston Independent School District Houston, TX
  • Organized and engaged in recreational activities such as games and puzzles.
  • Prepared students for standardized or achievement tests.
  • Developed lessons on web-based tutorial program to provide customized, one-on-one blended learning instruction.
  • Reviewed documents, and reports relevant data to monitor student progress.
  • Administered diagnostic and formative student benchmark assessments.
  • Developed tutorial strategies with the goal of bringing children to or above their expected academic grade level.
  • Assisted students in developing effective study habits.
Veterinary Assistant
February 2010 to October 2010
Bissonnet Southampton Veterinary Clinic Houston, TX
  • Cleaned and disinfected kennels, equipment and work areas.
  • Administered medications as directed by veterinary staff.
  • Cleaned animal enclosures and performed minor maintenance.
  • Kept clear and accurate records on animal behavior, food intake and medications.
  • Fed, walked and bathed animals.
  • Cleaned, restocked and organized examination rooms.
Photo Specialist
August 2008 to July 2010
Walgreens Houston, TX
  • Developed photos, refilling ink cartridges, stocking shelves, and facing the store.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Sales Team Member
June 2007 to April 2008
Katy, TX
  • Interacted heavily with customers on sales floor and cash register.
  • Utilized company selling approaches to create an enriched customer experience.
  • Assisted in maintaining a well stocked and neat store appearance.
  • Addressed customer concerns and provide resolutions.
  • Learned, referenced and applied product knowledge information.
Volunteer-Trainee
October 2005 to August 2006
Texas Wildlife Rehabilitation Coalition, Inc Houston, TX
  • Assisted with the administration of medicine, intravenously if needed.
  • Also cleaned cages, fed animals, assisted with the ordering of medications and supplies needed for the animal center.
  • Did grooming if needed and was responsible for cleaning duties.
Pet Care Associate
March 2005 to August 2006
Pet Smart Houston, TX
  • Provided water, food, and medicine to pets and maintains all pet habitats.
  • Worked with reptiles, fish, birds, small mammals.
  • Kept clear and accurate records on animal behavior and feeding intake.
Education and Training
Bachelor of Science : Kinesiology, Current University of Houston Houston, TX Kinesiology, Current
Associate of Science : Health Information Technology Lone Star College Houston, TX Health Information Technology
High School Diploma Westchester Academy for International Studies Houston, TX
Skills
academic, agency, automobiles, basic, billing, blood pressure, cash register, communication skills, computer troubleshooting, CPR, Data entry, educational programs, Filing, focus, ink, instruction, Insurance, inventory, law, listening, Medical terminology, Merchandising, MS Windows, neat, Assists patients, bathing, patient care, Assist Technicians and Pharmacists, philosophy, Pick, policies, refill prescription, processes, progress, purchasing, rapport, Receiving, safety, selling, sales, scripts, teacher, technician, telephone, phone, 45 wpm, vital signs, workflow, written
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Professional Summary
Work History
Customer Service Representative / Photo Specialist, 11/2004 to 09/2010
Walgreens Rockland, MA
  • Answered an average of [Number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Pharmacy Technician, 09/2010 to 08/2014
Walgreens Pharmacy Brockton, MA
  • Answered an average of [Number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Successfully acquired an average of [Number ] new customers per month, generating a [Number]% growth in revenue.
  • Learned, referenced and applied product knowledge information.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended alternative items if product was out of stock.
  • Politely assisted customers in person and via telephone.


Shift superviser, 06/2012 to 08/2014
Walgreens Pharmacy Brockton, MA
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Participated in physical inventory counts every [time period].
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Helped drive sales goals and achieve monthly quotas.
  • Operated a POS system to itemize and complete an average of [number] customer purchases.

Carryout, 08/2012 to Current
Bertucci's Hingham, MA
  • Accurately read, understood, and carried out written instructions.

Education
Bachelor of Arts: Psychology , 2018
Bridgewater state university - Bridgewater, Ma
Minor: Special ed, 2018
Bridgewater state university - Bridgewater, Ma
Skills

Multi-tasker

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Summary

Mature and professional first year K-6 teacher, who adapts to new situations and technologies with ease. Adept at lesson planning and classroom management. Currently holding both Reading and ESOL endorsements.

Highlights
  • Teaching Certificate with Elementary Education endorsement
  • ESOL endorsement
  • Reading endorsement
  • Proficient at Microsoft Office, Prezi, and Microsoft Movie Maker
  • Reading comprehension strategies
  • Learning Assessments
  • Flexible and adaptive
  • Critical thinker
  • Hard working and motivated
  • Life long learner
Accomplishments

I am an active member of Kappa Delta Pi International Honor Society in Education.

Experience
12/2005 to 03/2006
Dishwasher Elks Club B.P.O.E. #1524 Arcadia, FL

Throughout my employment at the Elks Club, I washed dishes, assisted with waitressing, and helped with catering events.

04/2006 to 08/2008
Pro Shop Assistant Arcadia Municipal Golf Course Arcadia, FL

During my time as Pro Shop Assistant at Arcadia Municipal Golf course I completed common housekeeping duties, performed superior customer service, and assisted to implement a new Point of Sale system.

09/2008 to Current
Certified Photo Specialist Walgreen's 03096 Arcadia, FL

Through my employment at the Walgreen's Corporation I have been able to build highly satisfactory customer service skills, while also fostering open communication and networking with my team members. Some of my duties outside of customer service include stocking, digital photo services, increasing sales, housekeeping duties, and merchandising.

08/2012 to 12/2012
Level 1 Student Teaching Rayma C. Page Elementary School Arcadia, FL

As a student at Florida Gulf Coast University, I was given the honor to complete my Level 1 Student Teaching Internship at Rayma C. Page elementary school under the supervision of 4th grade school teacher David Martin and University Supervisor Dr. John Domino. This unique experience allowed me to student teach three lesson plans over a two day period for approximately 12 weeks. This internship provided me the framework of classroom management and effective lesson planning.

02/2013 to 05/2013
Level 2 Student Teaching Saint Michael's Lutheran Church School Arcadia, FL

During the Spring of 2013, I was able to complete my Level 2 Student Teaching Internship at Saint Michael's Lutheran Church School under the supervision of 4th grade classroom teacher Lisa Lindsey, and University Supervisor Dr. Jackie Greene. Throughout this experience I taught English, Social Studies, Science, Health, Guidance and Religion full time, 5 days a week for 12 weeks. I also worked with a small group of students on intensive reading skills, where students showed significant growth in reading comprehension and vocabulary proficiency.

Education
2013
Bachelor of Arts: Elementary Education Florida Gulf Coast University Fort Myers, FL, United States of America

While attending Florida Gulf Coast University, I majored in Elementary Education and maintained a 3.1 GPA. I received the Florida Bright Futures Scholarship and am an active member of Kappa Delta Pi International Honor Society in Education.

2010
Associate of Arts South Florida State College Arcadia, FL, United States of America

During high school I completed Dual Enrollment classes through South Florida State College to head start my college career. I was also able to take summer classes at SFSC, while on break from FGCU.

2008
High School Diploma DeSoto County High School Arcadia, FL, United States of America

While at DeSoto County High School I was an active member of the school newspaper and literary magazine, I served as Photo Editor and also Editor in Chief of both the newspaper and literary magazine. Both publications won multiple state level awards during my time as E.I.C. I was also a member of the National Honor Society, Varsity Tennis, and Renaissance Student Committee. I graduated in the top 20 percent of my class with a 3.9 GPA.

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Summary

Reliable and friendly Photo Specialist Manager who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Upbeat and flexible, with 6+ years experience in retail sales and cash handling. I plan to use my skills to help me in my future career. I hope you can consider me to be an asset to your company.

Highlights
  • Cash handling accuracy
  • Excellent multi-tasker
  • Strong communication skills
  • Time management
  • Proficient in MS Office
  • Inventory control procedures
  • Organized
  • Personnel training and development
Experience
Assistant Bookkeeper 08/2007 to 06/2010 Bi-Lo York, SC
  • Helped customers select products that best fit their personal needs.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Processed all sales transactions accurately and in a timely fashion.
  • Processed shipments and maintained organized stock shelves.
Photo Specialist Manager 08/2010 to Current Walgreens Lake Wylie, SC
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Operated a cash register to process cash, cheque and credit card transactions.
  • Facilitated monthly and quarterly physical inventory counts.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Manage and maintain photo lab and equipment.
  • Train employees to assist in running photo lab.
  • Pharmacy training; Filling prescriptions and cashing out customers orders.
Education
Medical Assisting 2014 York Technical College Rock Hill, SC, US
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Summary
Highlights
  • Cash handling accuracy
  • Organised
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Organized
Accomplishments

Routinely helped as many as 50 customers each day in a high-volume retail outlet.


Was awarded employee of the month within the first year of employment at Walgreens.


Was promoted from Photo Specialist to Head Photo Specialist within five months of employment.

Experience
Head Photo Specialist
February 2011 to Current
Walgreens Ada , Ok

I was responsible for helping customers develop their pictures. Help promote different sales that were available during the week. Had to be a service clerk through out the shift also. I was responsible for ordering supplies that are needed in the photo department.

Education
Certification : Phlebotomy , 2012 Pontotoc Technology Center Ada , Ok, USA
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Professional Summary

Detail-oriented, recent graduate of Diagnostic Medical Sonography with extensive knowledge of scanning techniques. Experienced in abdomen, OB/GYN, small parts, and vascular studies. Possesses strong abilities to clearly and effectively communicate with patients and staff, hard-working and dedicated to tasks at hand. Supported by knowledge and skills gained in classroom along with the experience gained from clinical extern site. Seeking full-time employment.

Licenses

Certificate of Completion for Diagnostic Medical Sonography, SPI Exam complete with eligibility of ARDMS certification, and CPR certified through AMA.

Additional Information

Completed 960 Clinical hours at a very busy clinical site Elite Imaging Center - Radnet

Skill Highlights
  • Understanding of Ultrasound Physics
  • Knowledge of transducers
  • Internship Experience in abdominal including doppler, thyroid, breast, scrotum, venous duplex, arterial duplex, common carotid duplex, and ABI exams.
  • Knowledge of grey-scale, motion-mode, color-doppler, pulse-wave, continuous-wave, as well as harmonics imaging.

  • Knowledge of multiple Ultrasound Machines (Acuson Sequia 512, Acuson 128 XP, Philips HDI 3500, Philips Aligent Sonoso 4500, and Siemens Sonoline Antares)
  • Front office experience (Initiating and receiving phone calls, filing, scheduling appointments)
  • Customer Service experience
  • Experience with PACS
  • OSHA and HIPAA Compliance
  • Working knowledge of anatomy and physiology
Professional Experience
09/2011 to Current
Customer Service TJX Company Lancaster, CA

Team Leader, Customer Service, Merchandiser, Cashier, Up-selling credit cards, Cash-Handling, Phone Skills, Stocking all departments, Heavy-lifting 20-50+ lbs.

09/2007 to 09/2011
Head Photo Specialist Walgreens Lancaster, CA

Manage photo lab, including Ordering, Stocking, Supervising photo technicians duties and training, Handling all issues with the photo lab, Customer Service, Computer Programs, Cross-trained, Merchandising, Heavy-lifting 25-50+ lbs., Cash handling, Up-selling, Digital and film developing and processing skills

Education and Training
2015
Diploma: Diagnostic Medical Sonography High Desert Medical College Lancaster, CA, USA
  • G.P.A. 4.0
  • Student of the Month (June 2013 and May 2014)
  • Nominated for Student of the Year
  • Perfect Attendance Awards
  • Academic Excellence Awards
2010
Associate of Science: Business Administration Antelope Valley College Lancaster, CA, USA
  • G.P.A. 3.37
2007
High School Diploma Lancaster High School Lancaster, CA, USA
  • G.P.A. 3.73
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Career Focus

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Core Qualifications
  • Critical thinker
  • Excellent research skillsDetail oriented
  • Microsoft Word, Excel, PowerPoint
  • Sales

Medication administration expert


  • Organizational planning
  • Team leadership
  • Computer Literate
  • Customer Service
  • Multi-Task Management
Work Experience
Life Engagement Specialist Aug 2014 to Current
Azura Memory Care Oshkosh, Wi

Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.Provided quality nursing care in accordance with resident care policies and procedures.Worked as part of team to ensure proper care of body mechanics and safety of patient.

Photo Specialist Aug 2013 to Feb 2015
Walgreens Oshkosh, Wi

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Assisted customers in finding out-of-stock items.