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Office Supervisor

Positive, warm, and highly organized professional with a passion for exceptional customer service! Extensive experience handling supervisory work in sales, marketing and customer service environments. Successfully lead teams with the ability to handle multiple responsibilities while providing a hospitable environment.

  • Strong organizational and time management aptitude, versatile with changing initiatives.
  • Positive demeanor, seasoned in fast paced customer service environments
  • Adept in hiring, scheduling, buying/inventory duties
  • Computer, MS Word proficiency
  • Excellent event and promotional planning and execution
Co-designer, Retail Operations Garage Princess Alley - Penticton, BC
  • Responsible for handling vendor and consignor accounts, maintaining purchase and daily transaction records.
  • Currently expanding on-line presence utilizing various marketplaces and social media outlets.
  • Providing merchandise variety/display support and creating store layout.
  • Developing and implementing promotional and eventing calendar.
09/2014 to 01/2016
Boutique Manager Shoppers Drug Mart - Penticton, BC
  • Effective in managing the human and financial resources of the department to an optimum level of sales and service surpassing previous years targets and standards.
  • Prepared advanced employee schedules with accordance to sales labor hour targets, as per the business needs.
  • Developed and executed 6 corporate galas per annum and minimum 2 weekly department events with regular weekly email blasts, resulting in increased department revenue and client loyalty.
  • Accountable for a team of 7 and their development of industry and corporate initiatives, monitoring their progression and compliance with standards.
  • Strategic in developing marketing, fundraising, and promotional events with strong vendor and demo relationships, building department support and providing local community outreach.
  • Successful in the execution of displays, plan-o-grams, ensuring signage and department merchandising adheres to operational standards to which department was graded and passed 100%.
  • Consistent in recognition by Managers for succeeding sales, operational objectives.
  • Responsible for coordinating reports, maintaining records, and following up vendor accounts inventory/supply ordering, working closely with management.
09/2013 to 04/2014
Beauty Boutique Expert Shoppers Drug Mart - Maple Ridge, BC
  • Promotion of high customer service fulfillment, encouraging a positive team environment, creating a pleasant retail experience and customer loyalty.
  • Positively resolve customer complaints and concerns being timely, polite, and helpful.
  • Accomplishing department support through loss prevention, merchandising for opportunities, stock replenishment, maintaining inventory levels and discrepancy reports.
01/2001 to 10/2013
Skating Instructor Parks & Recreation - Coquitlam, Port Moody, BC
  • Skate Canada certified instructor.
  • Proficient in developing and implementing enjoyable and challenging inline/ice skating programs from Pre-School to Adult.
  • Assisted in the production of community centre seasonal events and fundraisers.
12/2012 to 05/2013
Beauty Boutique Expert Shoppers Drug Mart - Burnaby, BC
  • Ability to utilize revenue reports to monitor sales, analyze deficiencies, and respond to opportunities.
  • Mobilizing department/line sales and raising high sales per labour hours by employing promotions, GWP's, social media, beauty services.
  • Instrumentally contributed to successful galas/fundraisers through e-marketing, ticket sales, theme events, promotional material graphics and collateral, venue setup.
05/2011 to 05/2012
Beauty Boutique Expert, Cosmetic Merchandiser Shoppers Drug Mart - Langley, BC
  • Effective execution of displays, plan-o-grams, and responsible for correct signage and displays according to operating standards.
  • Efficiently maintained inventory, following up with vendors and outstanding accounts.
09/2008 to 04/2009
In Store Marketing Presentation Specialist The Bay - Kelowna, BC
  • Effective in developing and executing visually appealing displays for store departments, with respect to guidelines and time lines.
  • Successful in implementing marketing initiatives for in-store seasonal set-ups, brand/vendor launches, venue and display executions for Home Show and Bridal Fairs, and Beauty Galas.
10/2007 to 04/2008
Interior Decorator Ashley Furniture HomeStore - Coquitlam, BC
  • Responsible for processing payments and accounts payable, following up with suppliers and clients, and maintaining records to evaluate department operations.
  • Developed and implementing large floor moves, merchandising rooms and vignettes for added value and increased sales.
Certification: Level 2, Award in Wines & Spirits Wine & Spirit Education Trust
Certification: Level 1, Award in Wines Wine & Spirit Education Trust
Certification: Office Administration Douglas College
Certification: Emergency First Aid, CPR Level C Canadian Red Cross
Diploma Open Learning College Agency - Vancouver