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Professional Summary
Hard worker with good leadership experience and training from both Hy-Vee and the Boy Scouts of America.  Driven to give the best possible customer experience while maximizing the success of the department.
  • Excellent customer service skills
  • Detail-oriented
  • Strategic thinker
  • Skilled leader
  • Store displays
  • Goal-oriented
  • Staff training and development
Work History
Courtesy Clerk 08/2013 to 05/2014
Hy-Vee (Leawood) Leawood, KS
Started my career at Hy-Vee as a Courtesy Clerk at Leawood Hy-Vee, before it was closed in June 2014
Produce Clerk 08/2014 to 08/2015
Hy-Vee (OP2) Overland Park, KS
Caribou Coffee Shift Supervisor 08/2015 to 10/2017
Hy-Vee (OP2) Overland Park, KS
Frequently came up with new ideas and solutions to both solve problems, increase efficiency, and make a more enjoyable environment for the employees and the customers.

Adhered to and reinforced company policies  to create the best possible experience and product for the customer.

Led a team of up to seven people during rushes and stressful times.j

Utilized my employees' strengths to make the most efficient team possible, while actively working on improving each individuals' weaknesses.

Kept myself and my team educated on all our products, promotions, and other information so that we can answer customers' questions and upsell products.

Worked with the rest of the management team to communicate important information across all shifts.

If the manager was absent or otherwise occupied, I placed orders, made maintenance calls on espresso machines, got supplies from other locations if we ran out, and took care of disciplining employees.
Health Market Clerk 10/2017 to Current
Hy-Vee (Mission) Mission, KS
As needed, I place orders, work with vendors, help customers with special requests.

My manager has been training me in many of the duties of a manager, and left me in charge when she was gone for a week.

Built a strong rapport with everyone who works in the department, as well as those in the departments we work with a lot (such as GM, Frozen/Dairy, etc), and multiple regular customers and vendors.
Counselor 05/2012 to 08/2017
H Roe Bartle Boy Scout Reservation Osceola, MO
I've spent my past six summers working on staff at the H. Roe Bartle Scout Reservation so this entry represents all six of those summers

Ran multiple different program areas (not at once, but different summers), including multiple that had high safety risks such as shooting sports and BMX bike riding.

Gained excellent training and experience in both good leadership and good customer interaction/service.
High School Diploma: 2014 Blue Valley North High School - Overland Park, KS
I am an Eagle Scout.

Trained nearly every current member of management at my previous job (OP2 Caribou Coffee)

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Dedicated Laundry Attendant motivated to maintain company and customer satisfaction and contribute to company success.
  • Detergent and additive expertise
  • Laundry folding
  • Laundry storage and distribution
  • Laundry equipment settings
  • Listening skills
  • Reliable and punctual
  • Teamwork oriented
  • Customer friendly
Melbourne All Suites Inn Melbourne, FL Laundry Attendant 09/2018 to 11/2018
  • Transported soiled laundry to washers to be cleaned.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Maintained correct equipment settings such as spin speed, temperature and fill level. 
  • Maintained work are organized and clean. 
  • Worked closely with team to ensure all work was completed. 

Lucky's Market Melbourne, FL Produce Clerk 09/2017 to 11/2017
  • Moved seasonal product to high flow areas to increase impulse purchasing and sales.
  • Organized inventory and performed breakdowns of produce.
  • Ensure that old or expired produce is removed and discarded.
  • Interacted with customers and worked closely with produce team.
High School Diploma 2009 Baldwin Senior High School , Baldwin, NY, United States

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Professional Summary

Casino Dealer driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.


Home Health Care Assistant patient and empathetic to all  problems or concerns of an alzheimers patient.


Qualified Casino Manager  with fifteen years in fast-paced customer service and casino environment . Personable and professional under pressure.


Deli Clerk with expertise in delivering support services and resolving customer complaints. Trained in all aspects of operating an efficient and customer service friendly deli.
  • Exceptional communication skills
  • Floor set design expertise
  • Training development aptitude
  • Multi-line phone talent
  • Medical terminology knowledge
  • Local/state health laws knowledge
  • Mediation capability
  • Wide range of positions held
Work History
06/2016 to 06/2017
Prep Cook, Deli Clerk, Produce Clerk ,Dishwasher Albertsons Henderson, NV
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Performed all position responsibilities accurately and in a timely manner.



10/2013 to 05/2016
Home Health Assistant Earl D. Wilcox Henderson, Nevada
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Changed sterile dressings.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Provided a comforting and soothing environment.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Monitored expiration of medical supplies and medications.
  • Monitored expiration of medical supplies and medications.
01/2012 to 08/2013
Casino Dealer/Supervisor Club Fortune Casino Henderson, NV
  • Consistently provided professional, friendly and engaging service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Participated in physical inventory counts every hour.
Dealing multiple games and answering any questions or concerns for guests and casino management.
12/2007 to 12/2012
Card Games Dealer. The Venetian Resort Hotel Casino Las Vegas, NV
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Built long-term customer relationships and advised customers on purchases and promotions.

Dealt a variety of table games accurately and efficiently.  Helping guests with any questions about the property or gaming concerns.  I was responsible for many gaming regulations and money handed in by customer in an efficient and courtious manner.
05/1990 to 01/2008
Assistant Casino Manager Flamingo Las Vegas Las Vegas, NV
  • Generated new ideas with limited direction and varied internal client needs.
Assisted the Casino Manager with various tasks including scheduling over 100 dealers and supervisors.  Direct liaison  between surveillance  and casino floor.  Taking various classes to improve skills of Management, Casino Gaming Regulations, as well as the Gaming Control Boards requirements for operating the establishment.  Keeping accurate records of win/loss statements and following through on any given task.  Developing high end players toward our property with complimentaries  and promotional activities.
High School Diploma:
Basic High School - Henderson, Nevada

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Dependable and hard working Truck Driver with in-depth knowledge of specialized transportation equipment and an outstanding driving and safety record.
  • Dependable and reliable
  • Efficient trip planner
  • Cargo handling
  • Tanker Endorsement
  • Up-to-date on DOT regulations
  • Strong communicator
  • Air Brake Certification
  • Operation of refrigerated trailers
10/2017 to Current
Dump Truck Driver Goulet Trucking LLC Deerfield, MA
  • Picked up and delivered cargo in a tractor-trailer using knowledge of roads, highways and interstates.
  • Verified loads against shipping order and weight scales.
  • Completed a daily pre-trip inspection checklist before first delivery of the day, and post-trip at the end of everyday.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
09/2014 to 10/2017
Truck Driver/Delivery Driver PFG Springfield, MA
  • Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
  • Loaded and unloaded trailers with mechanical freight handling equipment.
  • Delivered customer orders to homes and places of business within established time frames.
  • Operated a tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.
  • Lifted freight and other objects of various shapes, sizes and weights up to 5,000 pounds.
04/2013 to 09/2014
Deli Clerk/ Produce Clerk Stop and Shop Wallingford, CT
  • Made sure shelves were always stocked
  • Assisted customers with various questions and tasks
  • Maintained a clean and safe "show" floor and employee area
  • Unloaded produce deliveries from truck
09/2009 to 04/2013
Dairy Farm Hand Wimler Farms, LLC Fulton, NY
  • Installed retaining walls, fences and planters.
  • Operated motorized vehicles and equipment such as skid loaders, dump trucks, pay loaders, excavators, etc.
  • Worked with livestock and was responsible for general health and well being of animals
  • building repairs, maintenance, and construction


Education and Training
CDL-A Certification: Combination Vehicles NTTS Liverpool, NY, United States