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Professional Summary
Skills
  • Sales experience
  • Customer service-oriented
  • Strong work ethic
  • High level of accuracy
Work History
Child Care Provider DBS Kids - Lubbock, TX 01/2014 - Current
  • Addressed behavioral and learning issues with parents and daycare management.

Beer Consultant Specs - Lubbock, Txx 11/2015 - 07/2016
  • Prepared merchandise for sales floor.
  • Maintained adherence to all company protocols.
  • Provided repeat customers with exceptional care and attention.

Retail Cashier Schlitterbahn - New Braunfels, TX 06/2010 - 08/2012
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.

Education
Bachelor of Science: Sport Management Texas Tech University - Lubbock, TX Current
This resume is created in 7 minutes.
Professional Summary
A graduate of the Master of Genetic Counselling and the Bachelor of Biomedicine with Honours. Previous experience as an intake assistant / intake genetic counsellor at the Monash Health Familial Cancer Centre.  I  have gained knowledge in cancer genetics and have an appreciation and passion for the challenges faced by genetic counsellors in this field.
Skills
  • Good knowledge and understanding of genetic counselling principles
  • Ability to work in a team or independently
  • Strive towards constant personal growth
  • Strong communication and problem-solving skills
  • Good computer literacy skills
  • High standard of organisational skills, time-management and meeting deadlines
Work History
Intake Assistant / Intake Genetic Counsellor, 05/2016 to Current
Monash Health Melbourne, Victoria
  • Development of skills in genetic counselling duties, including supervised telephone appointments and sending correspondence to the patient and relevant doctors
  • Processed new referrals, coordinated the intake process and reviewed returned 'family history questionnaires'
  • Phoned patients to explain the services of the centre and collected personal and family history information
  • Obtained information required prior to the genetic counselling session, such as histopathology reports and mutation reports
  • Communicated with other familial cancer services 
  • Worked as part of a team, determined to provide the best care to patients at the familial cancer centre
Travel Retail Sales Assistant, 11/2015 to 05/2016
Lagardere Travel Retail Melbourne, Victoria
  • Provided excellent client service to customers at a range of luxury stores in Melbourne Airport. This required a high level of organisation and multi-tasking to manage customers in a busy store.
Immunotherapy Vaccine Manufacturer, 05/2013 to 02/2016
Melbourne Veterinary Specialist Centre Melbourne, Victoria
  • Worked in a multidisciplinary team to manufacture immunotherapy vaccines for animals
  • Documented client details and records
Education
Master of Genetic Counselling: 2017
University of Melbourne - Melbourne
  • Graduate student of the Master of Genetic counselling
Bachelor of Biomedicine (with Honours) University of Melbourne - Melbourne
  • Completed an Honours research project in the Cancer and Genetics department of the Murdoch Childrens Research Institute
  • "IAP Inhibitor Drugs to Induce Cell Death in Neuroblastoma"
  • Majored in Neuroscience
Placement and Experiences

Placement 1. Paediatrics at the Royal Children's Hospital

Placement 2. General and Cancer genetics at the Austin Hospital

Placement 3. General (Regional) at the Victorian Clinical Genetics Services

Masters Research Project

"Exploring how siblings of people with Spinal Muscular Atrophy (SMA) learn about SMA"


Other Interesting Achievements
Walked 35km straight in the "Bloody Long Walk" for Mito (2017)
Climbed 88 levels of the Eureka Tower for charity fundraising (2017)
Student Representative of the Master of Genetic Counselling (2016-2017)
3-Minute-Thesis speech at HGSA conference (2016)
Vice President of Membership at a public-speaking club, "Toastmasters" (2015-2016)
General Committee of the Research Students Association (2015)
Presented a research poster at the MCRI/EMCRA poster symposium (2015)
Presented research at "Translational Paediatric Tumour" meeting (2015)
Volunteer at the Royal Children's Hospital (2015) 

This resume is created in 7 minutes.
Summary

Hard-working, and dedicated customer service representative driven to deliver excellent customer service, while building long-term customer relationships!

Skills
  • Cheerful and energetic
  • Flexible scheduling
  • Effective team player
  • Dependable and reliable
  • Resolution-oriented
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
Experience
Cashier, Fry Cook 10/2018 08/2019 Wingstop Mililani, Hawaii

*Greeted all customers.

*Offered product recommendations when appropriate.

*Executed cash/credit transactions quickly and accurately.

*Kept stations stocked and ready for use to maximize productivity.

*Regularly restocked all kitchen supplies and food items to properly prepare for food service.

*Read food order slips, prepare and cook food according to instructions.

*Created orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction.

Overnight Stocker 08/2017 12/2017 Walmart Pearl City, HI

*Moving inventory to appropriate departments and stocking/restocking shelves with merchandise.
*Checking expiration dates and rotating products where necessary.
*Light maintenance to ensure department cleanliness.
*Assisting other departments when and where applicable.

*Providing excellent customer service to customer's by checking on current inventory/back stock, conducting price checks, answering all questions or addressing customer concerns, and walking customer's to desired product location.

Retail Sales Consultant 05/2016 07/2017 Elite Wireless Inc. Mililani, HI

*Greeted incoming customers and provided immediate assistance

*Listened to customer needs and preferences to provide accurate advice and support

*Completed purchases using cash, credit and debit card payment methods

*Met or exceeded monthly sales goals

*Helped train new-hires on policy and procedures, selling techniques, and basic cell phone knowledge

*Assisted ASM and SM with returns/exchanges

*Partnered with SM on planogram changes to ensure audit compliancy

*Conducted purchase audits from previous month to review for any discrepancies or fraudulent activities

*Helped ASM or SM with visual merchandising, including price checks, creating new price tags, and organizing accessories in a visually appealing manner

Office Assistant III 09/2015 04/2016 Department of Land and Natural Resources Honolulu, HI
*Assisted with in-person and online orders for customer's requesting documents (i.e. Deeds, Housing permits, etc.), as well as certifying the authenticity for legal purposes. 
*Sorting, filing, and mailing documents accordingly.
*Scanned new legal documents for State's archives database.
*Checked documents for legibility (i.e. blurred, distorted) and re-scanned documents when necessary.
*Located documents regarding Land and Natural Resources for customer's using the State's database system.
Cashier 05/2015 07/2015 Speedy's Truck Stop Lupton, AZ
*Assessed customer needs and promptly responded to customer questions.
*Replenished sales floor merchandise and checked in inventory shipments.
*Organized and properly filed away end of day invoices.
*Rotated merchandise according to expiration date to ensure freshness.
*Cleaned and straightened work area, as well as organized display cases.
*Operated cash register with accuracy and proficiency.
*Provided professional and courteous service at all times.
Education and Training
2015 High School Diploma: Window Rock High School Fort Defiance, AZ, USA Top 10% of class.
This resume is created in 7 minutes.
Professional Summary

Seasoned luxury professional with over 30 years of solid management and sales experience. Proven track record of success in motivating and inspiring sales teams to exceed goals through client development and strategic marketing opportunities.

Skills

Excellent leadership skills

Highly driven with passion and commitment

Results and goal oriented


Strong customer service skills

Effective communicator

Project planing and development

Work History
Store Manager, 10/18 to Current
Yvel Jewelers Palm Beach Gardens, Florida
  • Hired, trained and evaluated personnel 
  • Budgeting and created action plans
  • Achieved budget targets with optimal expense controls and elimination of unnecessary waste
  • Utilized social media and brand marketing in order to achieve sales budgets
  • Kept inventories accurate with daily counts and audits to identify and resolve variances
  • Protected store from loss or theft by setting and enforcing clear security policies
Retail Director, 03/2016 to 05/2017
Harry Winston Miami Design District and Bal Harbour, Fl
  • Promoted to Miami Retail Director after one year in Salon Director role
  • Built successful teams through targeted developement and motivational training
  • Developed, organized and implemented new marketing initiatives including advertising and events which resulted in increased brand visibility
  • Increased visibility in South American Market while increasing local client base
  • Managed, coached and developed two Miami salons including 1 Salon Manager, 2 Operations Managers, 9 Sales Executives, 3 Salon Assistants as well as Security Guards
  • Collaborated with Marketing, PR and Merchandise Planning departments to insure the needs of the market were met

         Salon Director 4/2015-3/2016 

         Miami Design District

  • Opened largest Harry Winston salon in the country
  • Succeeded in building a dynamic team in a struggling Miami Market
  • Developed a strategic action plan to increase business through marketing, PR and CRM activities
Senior Store Director, 01/2001 to 03/2015
Bulgari Corporation of America Bal Harbour, Fl
  • Senior Director that exceeded annual budget 13 of 15 years
  • Led a seasoned team to "record best" years with lowest turnover
  • Led the team to the first "Million dollar" sale in the salon
  • Increased sales through targeted, client specific initiatives
  • Met or exceeded all KPI requirements and had the highest scores for client rentention in the Unites States
  • Hired and developed a team of 10, 3 were promoted to Management roles within the company under my tenure
  • Managed an After Sales Service Center including 2 Watchmakers and 1 Administrator which generated $500,000 in revenue for the salon
  • Increased revenue in all categories, including High Jewelry which doubled under my supervision, 30% increase in collection, 20% watches and 20% accessories
  • Increased local client base by 30% through in store events, local advertising and CRM activities​
  • ​Participated in International team building workshops
  • Created and implemented a more strategic and targeted method of clienteling than previously existed

Sales Executive  7/1998-01/2001

  Bal Harbour, Fl

  • Achieved and exceeded personal sales goals every year
  • Top producer who generated over 2.5 Million in sales, 35% of the salon's total sales
  • Particpated in numerous trainings and workshops including, team building, sales development and gemstone and watch trainings


Manager, 01/1986 to 01/1998
Joan and David Helpern Inc Miami and Boca Raton, Fl
  • Senior Manager that opened first Joan and David free standing boutique after the company closed it's 6 leased departments in the Ann Taylor stores
  • Led the sales team to an 80% increase, an all time record best for the Miami market
  • Increased the Ready to Wear department 30%, an all time high, while maintaining a strong footwear and accessories volume as well
  • Mangaed all daily activities including, Operations, Sales and floor moves and Visual Merchandising
  • Created Sales goals for the salon as well as individual Sales Executive's goals
  • Generated weekly reports insuring that all merchandise requests were met and salon was stocked properly to increase sales
  • Managed and assigned specific duties to the team to best meet the needs of the store
Education
Real Estate Sales Associate Gold Coast Real Estate School - Lantana, FL
Associate of Arts: Fashion Merchandising Fashion Institute Of Pittsburgh - Pittsburgh, Pa
This resume is created in 7 minutes.
Professional Summary
Administrative and Human Resources professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Skills
  • Report development
  • CMS-1500 billing forms
  • OSHA compliance
  • Microsoft Certified Solutions Expert (MCSE) Certificate
  • Fiscal budgeting
  • Customer relations
  • Accounting procedures consultant
  • QuickBooks expert
  • Strong communication skills
  • Detail-oriented data analysis
  • Fluent in Spanish
  • Knowledgeable in all HR Systems
Work History
POS Associate, 10/2016 to 08/2017
Kohl's Corporation Bloomington, MN
  • Maintained adherence to all company protocols.
  • Suggested accessories and complementary purchases.
  • Updated computer inventory listings.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Set up and explained new membership contracts.
Retail cashier,
  • Greet and assist customers with all offers, discounts and rewards for their purchase.
  • Solicit new Kohl's charge cards and Rewards enrollments.
  • Assist with store recovery efforts.
Receptionist, 08/2016 to Current
Luther Auto Group - Infiniti of Bloomington Bloomington, MN
  • Answer phones, greet customers and receive payments for repair orders, parts, and car sales.
  • Enter payments into computer accounting system.
  • Other incidental clerical duties.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Served as corporate liaison between the finance, IT and marketing departments.
Outside Sales, 08/2012 to 12/2016
Holiday Gas Station Stores - Bloomington, MN
  • Created strategic brand building events to expand the current product portfolio.
  • Prioritized tasks and projects to meet tight deadlines.
  • Consulted with businesses to supply accurate product and service information.
Cashier,
  • Point-of-Sale cash accountability, efficiency, and accuracy.
  • Front- line customer service to a wide public segment to welcome incoming guests.
  • Store Ambassador: Sampling event set up & take down of Holiday foods increasing product sales by 65%.
  • Maintain inside and outside store appearance.
Customer Service, 01/2015 to 01/2016
James M King & Associates, Inc Bloomington, MN


  • Timely response as requested for policy changes on the carrier's website or by phone.
  • Compared and Issued competitive auto insurance quotes from several insurance carriers to maintain the current customer base, ensure customer satisfaction and increase sales.
  • Scanned documents and entered detailed data entry to keep insurance policy records current.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
Administrative Support, 01/2009 to 01/2015
ProStaff Employment Agency Edina, MN
  • Inbound Call Center to concisely answer and document customers inquiries.
  • Listened to recorded customer service calls.
  • Captured sensitive data to inform their customers of compromised data.
  • Pre-site Caller for retail outlets to coordinate their equipment upgrades.
  • Strong listening, telephone, shipment tracking, Microsoft Excel and Outlook skills.
  • Managed multiple screens and programs at the same time for all positions.
Operations Manager, 01/1989 to 01/2005
Keomed Inc. and Keomed Anesthesia Services, Inc Minnetonka, MN
  • Managed internal operations of sales and service companies, customer service and office procedures.
  • Supervised daily and weekly cash flow, accounts payable and receivable, and banking issues.
  • Conducted semi-monthly payroll with ADP and input data onto Microsoft Excel spreadsheet for monthly corporate financial statements.
  • Handled all aspects of Human Resources; included payroll, benefits, integrating FSA benefit deductions through payroll, vacations, employment issues, employee benefits inquiries, employment verifications, screening new applicants, consulted on compensation plans and wage reviews.
  • Evaluated and renewed company commercial and property insurance annually.
  • Attended Medical Equipment Repair Association (MERA) and Independent Medical Distributors Association (IMDA) meetings and seminars for Medical Industry Best Practices.
  • Led payroll production for a multistate organization.
  • Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries.
Office Manager, 01/1983 to 01/1989
Keomed of Michigan Inc. and Keogh Medical Services Inc Ann Arbor, MI
  • Opened office/warehouse operations and implemented order processing & inventory control procedures.
  • Established a market presence in Michigan for the Sales & Service of hospital anesthesia equipment and supplies.
  • Prepared vendor invoices and processed incoming payments.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Submitted strategic plans for program improvements.
  • Sourced qualified vendors and negotiated contracts.
Education
Bachelor of Arts: Spanish & Business Administration, College of St. Benedict Saint - Joseph, MN
Spanish & Business Administration
Interests
Employee of the Month - P.O.S. Associate (Cashier) March 2017 *Top credit and rewards solicitor for Kohl's Bloomington store *Always positive and upbeat about her job *Comes in whenever needed and worked double shifts when asked during busy season.
This resume is created in 7 minutes.
Summary
Experienced customer service, retail sales, cashier, and stock associate who is energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Skills
  • Organized
  • Detail-oriented
  • Excellent multi-tasker
  • Display design
  • Strong communication skills
  • Flexible schedule
  • Visual displays
  • Retail merchandising expertise
Experience
Retail II
San Antonio, TX
Goodwill Industries/ Jul 2003 to May 2016 Computed sales prices, total purchases and processed payments.
Replenished floor stock and processed shipments to ensure product availability for customers. Ticketed, arranged and displayed merchandise to promote sales.
Cashier
San Antonio, TX
Diamond Shamrock/ Mar 2000 to Jun 2003 Assessed customer needs and responded to questions. Operated cash register with proficiency. Maintained the stores cleanliness and replenished shelves with merchandise. 
Education
High School Diploma Tom C. Clark San Antonio, TX
This resume is created in 7 minutes.
Summary
Hands-on, Hardworking, Highly motivated, Highly performing,Mature,positive,productive, energetic, experienced,dedicated, accomplished,talented, focused, flexible, disciplined organized, and outstanding

Skills
  • Highly responsible and reliable
  • Works well under pressure
  • Extensive hospitality background
  • Upbeat, outgoing and positive
  • Dependable and reliable
  • Superior communication skills
  • Cheerful and energetic
  • Flexible scheduling
  • Effective team player
  • Superior organization skills
Experience
Substitute Teacher
Olive Branch, MS
Kelly Services/ Jan 2019 to Current
  • Maintained current student attendance and assignment records to prevent lapses during teacher absences.
  • Helped learners of all abilities build learning and study skills to promote life-long educational goals.
  • Filled in for a teachers  over  the week, including handling all assignments, special projects, tests, administrative updates and grading.
  • Implemented lesson plans outlined by classroom teacher to educate students about key concepts.
  • Enforced classroom routines to keep students on set schedule and operating at consistent level.
  • Engaged students in discussions to promote interest and drive learning.
  • Differentiated classroom and small group instruction to meet needs of students with different learning styles and ability levels.
  • Cleaned classroom and teaching areas after daily use, maintaining high standards for organization.
  • Used diverse technologies to help students grasp materials and enhance overall education.
Tax Examiner
Memphis, TN
Internal Revenue Service/ May 2019 to Jun 2020
  • Set up and monitored payment plans and processed payments.
  • Discussed and explained various tax forms with taxpayers.
  • Maintained records for each case, including phone numbers, contacts and any actions taken.
  • Adjusted both individual and business accounts.
  • Maintained up-to-date contact information for each case under review.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Material Handler
Memphis, TN
Mimeo/Staffmark/ Aug 2018 to Jan 2019
  • Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements
  • Packed merchandise into boxes and containers to prepare for safe shipment
  • Protected company inventory with well-organized and secure storage areas
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together
  • Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments
  • Worked on computer devices to process book orders
Host/Server
Hornlake, Ms
Cracker Barrel/ Sep 2014 to Jan 2017

Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Cleaned and maintained the restaurant in order.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Retail Sales
Charlotte, Nc
New York &CO/ Jan 2013 to Aug 2014 Received and processed cash and credit payments for in-store purchases.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Cashier/Server
Southaven, MS
Burger King/ Oct 2009 to Nov 2010

Recorded customer orders and repeated them back in a clear, understandable manner.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Packaged menu items into bags or trays and placed drink orders into carriers.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Took initiative to find extra tasks when scheduled duties were completed.

Education and Training
Associate of Arts: Prerequisite/ Nursing Northwest Mississippi Community College Southaven, MS, US 3.0 GPA