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Professional Summary
Skills
  • Sales experience
  • Customer service-oriented
  • Strong work ethic
  • High level of accuracy
Work History
Child Care Provider DBS Kids - Lubbock, TX 01/2014 - Current
  • Addressed behavioral and learning issues with parents and daycare management.
Beer Consultant Specs - Lubbock, Txx 11/2015 - 07/2016
  • Prepared merchandise for sales floor.
  • Maintained adherence to all company protocols.
  • Provided repeat customers with exceptional care and attention.
Retail Cashier Schlitterbahn - New Braunfels, TX 06/2010 - 08/2012
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education
Bachelor of Science: Sport Management Texas Tech University - Lubbock, TX Current
This resume is created in 7 minutes.
Professional Summary
A graduate of the Master of Genetic Counselling and the Bachelor of Biomedicine with Honours. Previous experience as an intake assistant / intake genetic counsellor at the Monash Health Familial Cancer Centre.  I  have gained knowledge in cancer genetics and have an appreciation and passion for the challenges faced by genetic counsellors in this field.
Skills
  • Good knowledge and understanding of genetic counselling principles
  • Ability to work in a team or independently
  • Strive towards constant personal growth
  • Strong communication and problem-solving skills
  • Good computer literacy skills
  • High standard of organisational skills, time-management and meeting deadlines
Work History
Intake Assistant / Intake Genetic Counsellor, 05/2016 to Current
 Monash Health – Melbourne, Victoria
  • Development of skills in genetic counselling duties, including supervised telephone appointments and sending correspondence to the patient and relevant doctors
  • Processed new referrals, coordinated the intake process and reviewed returned 'family history questionnaires'
  • Phoned patients to explain the services of the centre and collected personal and family history information
  • Obtained information required prior to the genetic counselling session, such as histopathology reports and mutation reports
  • Communicated with other familial cancer services 
  • Worked as part of a team, determined to provide the best care to patients at the familial cancer centre
Travel Retail Sales Assistant, 11/2015 to 05/2016
 Lagardere Travel Retail – Melbourne, Victoria
  • Provided excellent client service to customers at a range of luxury stores in Melbourne Airport. This required a high level of organisation and multi-tasking to manage customers in a busy store.
Immunotherapy Vaccine Manufacturer, 05/2013 to 02/2016
 Melbourne Veterinary Specialist Centre – Melbourne, Victoria
  • Worked in a multidisciplinary team to manufacture immunotherapy vaccines for animals
  • Documented client details and records
Education
Master of Genetic Counselling: 2017
 University of Melbourne - Melbourne
  • Graduate student of the Master of Genetic counselling
Bachelor of Biomedicine (with Honours) University of Melbourne - Melbourne
  • Completed an Honours research project in the Cancer and Genetics department of the Murdoch Childrens Research Institute
  • "IAP Inhibitor Drugs to Induce Cell Death in Neuroblastoma"
  • Majored in Neuroscience
Placement and Experiences

Placement 1. Paediatrics at the Royal Children's Hospital

Placement 2. General and Cancer genetics at the Austin Hospital

Placement 3. General (Regional) at the Victorian Clinical Genetics Services

Masters Research Project

"Exploring how siblings of people with Spinal Muscular Atrophy (SMA) learn about SMA"


Other Interesting Achievements
Walked 35km straight in the "Bloody Long Walk" for Mito (2017)
Climbed 88 levels of the Eureka Tower for charity fundraising (2017)
Student Representative of the Master of Genetic Counselling (2016-2017)
3-Minute-Thesis speech at HGSA conference (2016)
Vice President of Membership at a public-speaking club, "Toastmasters" (2015-2016)
General Committee of the Research Students Association (2015)
Presented a research poster at the MCRI/EMCRA poster symposium (2015)
Presented research at "Translational Paediatric Tumour" meeting (2015)
Volunteer at the Royal Children's Hospital (2015) 

This resume is created in 7 minutes.
Summary

Hard-working, and dedicated customer service representative driven to deliver excellent customer service, while building long-term customer relationships!

Skills
  • Cheerful and energetic
  • Flexible scheduling
  • Effective team player
  • Dependable and reliable
  • Resolution-oriented
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
Experience
Cashier, Fry Cook 10/2018 － 08/2019 Wingstop Mililani, Hawaii

*Greeted all customers.

*Offered product recommendations when appropriate.

*Executed cash/credit transactions quickly and accurately.

*Kept stations stocked and ready for use to maximize productivity.

*Regularly restocked all kitchen supplies and food items to properly prepare for food service.

*Read food order slips, prepare and cook food according to instructions.

*Created orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction.
Overnight Stocker 08/2017 － 12/2017 Walmart Pearl City, HI

*Moving inventory to appropriate departments and stocking/restocking shelves with merchandise.
*Checking expiration dates and rotating products where necessary.
*Light maintenance to ensure department cleanliness.
*Assisting other departments when and where applicable.

*Providing excellent customer service to customer's by checking on current inventory/back stock, conducting price checks, answering all questions or addressing customer concerns, and walking customer's to desired product location.
Retail Sales Consultant 05/2016 － 07/2017 Elite Wireless Inc. Mililani, HI

*Greeted incoming customers and provided immediate assistance

*Listened to customer needs and preferences to provide accurate advice and support

*Completed purchases using cash, credit and debit card payment methods

*Met or exceeded monthly sales goals

*Helped train new-hires on policy and procedures, selling techniques, and basic cell phone knowledge

*Assisted ASM and SM with returns/exchanges

*Partnered with SM on planogram changes to ensure audit compliancy

*Conducted purchase audits from previous month to review for any discrepancies or fraudulent activities

*Helped ASM or SM with visual merchandising, including price checks, creating new price tags, and organizing accessories in a visually appealing manner
Office Assistant III 09/2015 － 04/2016 Department of Land and Natural Resources Honolulu, HI
*Assisted with in-person and online orders for customer's requesting documents (i.e. Deeds, Housing permits, etc.), as well as certifying the authenticity for legal purposes. 
*Sorting, filing, and mailing documents accordingly.
*Scanned new legal documents for State's archives database.
*Checked documents for legibility (i.e. blurred, distorted) and re-scanned documents when necessary.
*Located documents regarding Land and Natural Resources for customer's using the State's database system.
Cashier 05/2015 － 07/2015 Speedy's Truck Stop Lupton, AZ
*Assessed customer needs and promptly responded to customer questions.
*Replenished sales floor merchandise and checked in inventory shipments.
*Organized and properly filed away end of day invoices.
*Rotated merchandise according to expiration date to ensure freshness.
*Cleaned and straightened work area, as well as organized display cases.
*Operated cash register with accuracy and proficiency.
*Provided professional and courteous service at all times.
Education and Training
2015 High School Diploma: Window Rock High School Fort Defiance, AZ, USA Top 10% of class.
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Professional Summary

Seasoned luxury professional with over 30 years of solid management and sales experience. Proven track record of success in motivating and inspiring sales teams to exceed goals through client development and strategic marketing opportunities.

Skills

Excellent leadership skills

Highly driven with passion and commitment

Results and goal oriented

Strong customer service skills

Effective communicator

Project planing and development
Work History
Store Manager, 10/18 to Current
 Yvel Jewelers – Palm Beach Gardens, Florida
  • Hired, trained and evaluated personnel 
  • Budgeting and created action plans
  • Achieved budget targets with optimal expense controls and elimination of unnecessary waste
  • Utilized social media and brand marketing in order to achieve sales budgets
  • Kept inventories accurate with daily counts and audits to identify and resolve variances
  • Protected store from loss or theft by setting and enforcing clear security policies
Retail Director, 03/2016 to 05/2017
 Harry Winston – Miami Design District and Bal Harbour, Fl
  • Promoted to Miami Retail Director after one year in Salon Director role
  • Built successful teams through targeted developement and motivational training
  • Developed, organized and implemented new marketing initiatives including advertising and events which resulted in increased brand visibility
  • Increased visibility in South American Market while increasing local client base
  • Managed, coached and developed two Miami salons including 1 Salon Manager, 2 Operations Managers, 9 Sales Executives, 3 Salon Assistants as well as Security Guards
  • Collaborated with Marketing, PR and Merchandise Planning departments to insure the needs of the market were met

         Salon Director 4/2015-3/2016 

         Miami Design District

  • Opened largest Harry Winston salon in the country
  • Succeeded in building a dynamic team in a struggling Miami Market
  • Developed a strategic action plan to increase business through marketing, PR and CRM activities
Senior Store Director, 01/2001 to 03/2015
 Bulgari Corporation of America – Bal Harbour, Fl
  • Senior Director that exceeded annual budget 13 of 15 years
  • Led a seasoned team to "record best" years with lowest turnover
  • Led the team to the first "Million dollar" sale in the salon
  • Increased sales through targeted, client specific initiatives
  • Met or exceeded all KPI requirements and had the highest scores for client rentention in the Unites States
  • Hired and developed a team of 10, 3 were promoted to Management roles within the company under my tenure
  • Managed an After Sales Service Center including 2 Watchmakers and 1 Administrator which generated $500,000 in revenue for the salon
  • Increased revenue in all categories, including High Jewelry which doubled under my supervision, 30% increase in collection, 20% watches and 20% accessories
  • Increased local client base by 30% through in store events, local advertising and CRM activities​
  • ​Participated in International team building workshops
  • Created and implemented a more strategic and targeted method of clienteling than previously existed

Sales Executive  7/1998-01/2001

  Bal Harbour, Fl

  • Achieved and exceeded personal sales goals every year
  • Top producer who generated over 2.5 Million in sales, 35% of the salon's total sales
  • Particpated in numerous trainings and workshops including, team building, sales development and gemstone and watch trainings


​

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Manager, 01/1986 to 01/1998
 Joan and David Helpern Inc – Miami and Boca Raton, Fl
  • Senior Manager that opened first Joan and David free standing boutique after the company closed it's 6 leased departments in the Ann Taylor stores
  • Led the sales team to an 80% increase, an all time record best for the Miami market
  • Increased the Ready to Wear department 30%, an all time high, while maintaining a strong footwear and accessories volume as well
  • Mangaed all daily activities including, Operations, Sales and floor moves and Visual Merchandising
  • Created Sales goals for the salon as well as individual Sales Executive's goals
  • Generated weekly reports insuring that all merchandise requests were met and salon was stocked properly to increase sales
  • Managed and assigned specific duties to the team to best meet the needs of the store
Education
Real Estate Sales Associate Gold Coast Real Estate School - Lantana, FL
Associate of Arts: Fashion Merchandising Fashion Institute Of Pittsburgh - Pittsburgh, Pa

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