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Placement 1. Paediatrics at the Royal Children's Hospital
Placement 2. General and Cancer genetics at the Austin Hospital
Placement 3. General (Regional) at the Victorian Clinical Genetics Services
Masters Research Project
"Exploring how siblings of people with Spinal Muscular Atrophy (SMA) learn about SMA"
Other Interesting Achievements
Walked 35km straight in the "Bloody Long Walk" for Mito (2017)
Climbed 88 levels of the Eureka Tower for charity fundraising (2017)
Student Representative of the Master of Genetic Counselling (2016-2017)
3-Minute-Thesis speech at HGSA conference (2016)
Vice President of Membership at a public-speaking club, "Toastmasters" (2015-2016)
General Committee of the Research Students Association (2015)
Presented a research poster at the MCRI/EMCRA poster symposium (2015)
Presented research at "Translational Paediatric Tumour" meeting (2015)
Volunteer at the Royal Children's Hospital (2015)
Hard-working, and dedicated customer service representative driven to deliver excellent customer service, while building long-term customer relationships!
*Greeted all customers.
*Offered product recommendations when appropriate.
*Executed cash/credit transactions quickly and accurately.
*Kept stations stocked and ready for use to maximize productivity.
*Regularly restocked all kitchen supplies and food items to properly prepare for food service.
*Read food order slips, prepare and cook food according to instructions.
*Created orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction.
*Moving inventory to appropriate departments and stocking/restocking shelves with merchandise.
*Checking expiration dates and rotating products where necessary.
*Light maintenance to ensure department cleanliness.
*Assisting other departments when and where applicable.
*Providing excellent customer service to customer's by checking on current inventory/back stock, conducting price checks, answering all questions or addressing customer concerns, and walking customer's to desired product location.
*Greeted incoming customers and provided immediate assistance
*Listened to customer needs and preferences to provide accurate advice and support
*Completed purchases using cash, credit and debit card payment methods
*Met or exceeded monthly sales goals
*Helped train new-hires on policy and procedures, selling techniques, and basic cell phone knowledge
*Assisted ASM and SM with returns/exchanges
*Partnered with SM on planogram changes to ensure audit compliancy
*Conducted purchase audits from previous month to review for any discrepancies or fraudulent activities
*Helped ASM or SM with visual merchandising, including price checks, creating new price tags, and organizing accessories in a visually appealing manner
Seasoned luxury professional with over 30 years of solid management and sales experience. Proven track record of success in motivating and inspiring sales teams to exceed goals through client development and strategic marketing opportunities.
Excellent leadership skills
Highly driven with passion and commitment
Results and goal oriented
Strong customer service skills
Project planing and development
Salon Director 4/2015-3/2016
Miami Design District
Sales Executive 7/1998-01/2001
Bal Harbour, Fl
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Cleaned and maintained the restaurant in order.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Recorded customer orders and repeated them back in a clear, understandable manner.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Packaged menu items into bags or trays and placed drink orders into carriers.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Took initiative to find extra tasks when scheduled duties were completed.