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Summary
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Skills
  • Current Hands-On experience with Microsoft Office, Office, Powerpoint, Excel, and Word
  • Analytical and Problem Solving Experience to identify critical activities and tasks
  • Organized
  • Critical Path and Float Analysis skills 
  • Forklift Experience 
  • Team coordination
  • Product inspections
  • Strategic thinker
Experience
Retail Production Worker/Coordinator, Fruit of the Loom , April 2019-Current Summerville , SC
  • Identified discrepancies with parts and materials
  • Sorted and packaged completed products each shift for further processing or shipment
  • Recorded production data in daily logs to keep management informed of team actions
  • Moved items between machines, conveyors and transport equipment based on current production needs
  • Inspected finished products for quality and adherence to customer specifications
  • Examined problem-solving concepts, including quantitative methods and techniques, and approaches to optimizing organizational operations and facilitate decision-making
  • Assists in monitoring work in process
E-commerce Specialist I , Palmetto GoodWill , May 2018-Current North Charleston , SC
  • Led and motivated five person team of e-commerce professionals. 
  • Generated more than $35000-45000 in revenue each month 
  • Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.
  • Provides an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
  • In charge of sorting of donated products, taking pictures, shipping products and maintaining ShopGoodwill Website.
Lead Sales Associate, Palmetto GoodWill, May 2017 North Charleston, SC
  • Maintained and enforced a safe and clean working environment at all times.
  • Conducted product reviews
  • Established and adjusted work procedures to meet production schedules.
  • Coached employees in developing and achieving individual performance goals.
  • Assessed and trained personnel for promotion to cross-functional operations.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Addressed customer inquiries and resolved complaints.
  • Reorganized the sales floor to meet company demands.Worked closely with the district manager to formulate and build the store brand.
Help Desk Technician, Trident Technical College, May 2016-September 2016 North Charleston, SC
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with service providers, dealers and consumers.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Informed customers about issue resolution progress.
    Assisted customers with technical issues via email, live chat and telephone.
  • Responded to customer service emails in a timely and effective manner.

 

Financial Aid Administrative Assistant, Trident Technical College , May 2014-May 2016 North Charleston , SC
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Handled all media and public relations inquiries.
Education and Training
Network Systems Management, CyberSecurity and Electrical Engineering, , , Trident Technical College, , North Charleston SC United States 2019
Associate of Arts Human Services , , Trident Technical College , North Charleston SC
Activities and Honors
  • Member of the Phi Theta Kappa 
  • Deans List, Fall 2014- Fall-2016
  • Recipient of the Boeing Aviation Scholarship Award in 2016
This resume is created in 7 minutes.
Summary

Customer service professional with varied work experiences. A versatile individual looking for an opportunity to demonstrate the potential to learn and progress to a career.

Highlights

Valid Ontario Class G Driver's License

Computer skills

Ability to lift 60lbs

Grounds maintenance

Confined Space certification

Counterbalance Forklift (electric and propane) Certificate

Experience
Line Operator, Assembler, Retail Lumber Sales
October 2014 to April 2017
Townsend Lumber/Breeze Dried Inc. Tillsonburg, ON
  • Maintained fabrication line
  • Strapped, boxed and packaged customer orders
  • Delivery and loading
  • Assisting with facility maintenance
General Labour/Production/Forklift Operator
May 2017 to October 2018
Combined Metal Industries Inc. Cambridge, ON
  • Sorted material according to type and grade
  • Used processing equipment to prepare recycled metals for shipment
  • Moved filled bins and emptied into larger containers
  • Data entry
Forklift Operator
December 2018 to March 2019
Inovata Foods Tillsonburg, ON
  • Moved goods between warehouse locations according to shipment and storage needs
  • Secured loads to prevent shifting or damage to items
  • Transported materials to and from warehouses, production lines and packaging lines
  • Maintained current forklift training and certification as required by company policies
Education
High School Diploma : 2012 Glendale High School Tillsonburg, ON, CA

Ontario Secondary School Diploma, participated in football for four years.

Skills

Confined Space Training and Counterbalance Forklift (electric and propane) Certificate

Retail customer service experience

This resume is created in 7 minutes.
Professional Summary
A hardworking, motivated, and dependable individual devoted to delivering rewarding experiences in a variety of environments while striving to achieve organizational goals and ideals. Continuously expresses an understanding of leading others through example and does not ask anyone to do something he or she cannot. Exhibits professionalism in both character and appearance while performing responsibilities to the very best of abilities.
Skills
Goal driven

Diligent 

Cooperative

Dedicated

Wildlife knowledgeable


Environmentally passionate


Well-rounded


Personable

Work History
Volunteer in Parks 10/2017 to Current
National Park Service

Volunteer at the Delaware Water Gap National Recreation Area. Ten and one half hours of service have been given to this park.

  • Assumed the role of a 19th century townsman while leading a group of 15 people on a tour through the park's Millbrook Village during the 2017 Octivities event.
  • Assisted National Park Service employees with the set up for the Octivities event held on October 29th, 2017 at Millbrook Village.
  • Taught park guests of all ages how to make corn husk dolls during the Victorian Christmas event held on December 4th, 2017 at Millbrook Village. 


Retail Associate 05/2016 to Current
Bill's Ace Hardware Covington Township, PA
  • Price merchandise, stock shelves and take inventory of supplies.
  • Clean and organize the store to meet the expectations of customers.
  • Assist coworkers with store projects and responsibilities.
  • Assist customers with anything they may need such as locating store items, filling propane tanks, cutting chain, rope, or wire, or loading items into their vehicles.
  • Resolve complaints in a professional manner while prioritizing customer satisfaction.
  • Answer customer telephone calls promptly and in an appropriate manner.
  • Foster a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Work with management to achieve workplace goals. 
Conservation Volunteer 05/2016 to Current
Department of Conservation & Natural Resources Northeastern Pennsylvania

Volunteer at Promised Land State Park as an Interpreter and Masker Museum Docent. Thirty-three hours of service have been given to this park.


Volunteer at the Varden Conservation Area as an Intrepreter. Fifteen and one half hours of service have been given to this park. 


  • Lead guests of all ages on rewarding bird watching hikes. 
  • Educate the public about native bird species in a lively manner.
  • Answer guest's questions to the best of my knowledge.
  • Assist the Promised Land State Park Environmental Education Specialist during educational programs by distributing materials to guests.
  • Monitor guests during interpretive walks to ensure they remain safe at all times. 
  • Have collected data on nesting Eastern Bluebirds, Tree Swallows, & House Wrens on a weekly basis from June through August 2017 as the Varden Conservation Area's Bluebird Monitor.

Volunteer at Gouldsboro State Park as a Trail Maintenance Worker. Thirty-three and one half hours of service have been given to the Prospect Rock Trail at this park. 

  • Eliminate social trails.
  • Re-define trail markers.
  • Remove hazardous brush.
  • Trim back tree limbs to make trails more visible.




Utilities Staff 07/2017 to 08/2017
Northeastern Pennsylvania Council Boy Scouts of America Moosic, PA
Member of the Goose Pond Scout Reservation staff for the duration of five weeks during the 2017 summer.
  • Cleaned the camp's shower house and restrooms and kept them neat.
  • Distributed supplies and equipment to campers as it was needed.
  • Served food in the Dining Hall during meals.




Team Member 05/2014 to 05/2016
KFC/Taco Bell Hamlin, PA
  • Operated a cash register for cash, check and credit card transactions.
  • Maintained friendly customer service to satisfy each guest. 
  • Organized the store to allow efficient operation.
  • Cleaned the facility via sweeping, mopping, and sanitizing tables, food preparation areas, and the beverage dispenser.
  • Trained new sales associates.
  • Stocked and replenished supplies.
  • Prepared KFC side items and food products on the Taco Bell line.
Nature Counselor 06/2012 to 07/2013
Northeastern Pennsylvania Council Boy Scouts of America Moosic, PA

Member of the Camp Acahela staff for the duration of five weeks during the 2012 summer and for four weeks during the summer of 2013.


  • Educated Cub Scouts between the ages of 7 and 11 about wildlife and natural processes.
    Topics discussed include: the importance of nature study, plant, animal, and rock identification, migratory bird flyways, the formation of mountains, and human uses of rocks and minerals. 
  • Utilized age appropriate games to teach campers about the food chain and formation of the three rock types: Igneous, Sedimentary, and Metamorphic.
  • Created temporary aquariums and terrariums to aid with the education process. 
  • Developed and implemented theme related camp activities such as critter hunts and nature hat making sessions.
  • Worked closely with other staff members to provide each camper with a memorable experience. 
  • Exhibited responsibility in all aspects of camp operations including getting campers to safe locations during emergencies, administering tours of camp facilities to visitors upon arrival, and consistently maintaining the orderly appearance of the camp.


Education
Bachelor of Science: Recreation Services Management Winter of 2018 East Stroudsburg University of Pennsylvania - East Stroudsburg, PA Relevant coursework includes: Introductory Biology I, Introductory Biology II, General Ecology, Geographic Information Systems, Ornithology, Physical Geography, and Outdoor Recreation & Park Management. 
Accomplishments

Obtained the rank of Eagle Scout in December of 2013.

Successfully completed the Great Medicine National Youth Leadership Training course through my involvement in the Boy Scouts of America.

Successfully completed the requirements to obtain several nature related Merit Badges including: Reptile & Amphibian Study, Fish & Wildlife Management, Soil & Water Conservation, Forestry, Nature, Mammal Study, Geology, Environmental Science, and Bird Study. 

Affiliations
Current Scoutmaster of Boy Scout Troop 401 of Hawley, Pennsylvania.

Current member of the Pennsylvania Society for Ornithology.

Current Brotherhood member of Lowwapaneu Lodge 191 within the Order of the Arrow, scouting's national honor society.  

Participated in the 2012, 2013, and 2014 Pike-Wayne Envirothon competition as a member of the Western Wayne High School Envirothon Team. 

Captain of the Western Wayne High School Ultimate Frisbee Team during the 2013 and 2014 school year and team Treasurer during the 2012 school year.
This resume is created in 7 minutes.
Professional Summary

Experienced buyer, well-versed in planning and executing daily inventory buys. Build PO releases using MRP, production schedule and forecast insuring material flow is on time for customer demands. I am proficient in supplier negotiations, contracts and logistics. Experienced import buyer with Japan, Thailand, China, Canada and Mexico. I work with many import carriers to negotiate container rates,  shipping lanes, and ports of entry.

Skills
  • Supply chain management
  • Scheduling
  • Dedicated team player
  • Strategic planning
  • Inventory management
  • Time management
  • Multi-tasking
  • Data collection and analysis
  • Customer service
  • Vendor relations
  • Forecasting requirements
  • Superb interpersonal skills
  • Japanese bilingual
  • Pricing negotiations
  • Global logistics
Work History
Buyer, 01/2015 to Current
Tigerpoly Manufacturing., Inc. - Grove City, OH
  • Communicate with R&D engineering and Sales team as a liaison and coordinate with 7 overseas sister companies on new model kick off projects.
  • Review MRP daily, issue purchase orders, monitor and maintain key item stock levels and active purchase orders for current demand cycle. 
  • Monitor and practice 'build out' and 'ramp up' activities to avoid having dead stock and inventory shortage.
  • Communicate with suppliers regarding inventory needs. Compile and analyze factory production scheduling and coordinate shipments with suppliers for 'on-time' deliveries.
  • Research and evaluate current logistics operations, initiate cost reduction with logistic companies.
  • Analyze and determine the most cost-effective procedures and routes for shipments.
  • Take corrective action in the case of delays to minimize extra expenses.
  • Work directly with production personnel to resolve production scheduling issues and conflicts.
  • Review inventories, track production statuses and ordered backlogs to manage the availability of resources and materials.
  • Analyze the workload against the supply base to assess capacity constraints and communicate potential risks and imbalances.
  • Work with Business Development and Engineering to source qualified suppliers, send RFQs, obtain favorable pricing and finalize contracts.
  • Perform demand, safety stock and financial analysis, make a necessary adjustment to determine this can lead to a favorable or unfavorable carrying cost impact to the business. (SAFETY STOCK REDUCTION)
  • Analyze purchasing data, volume history and forecast to negotiate supplier cost down.
  • Market analysis and competitive quoting to potentially resource business is conducted to apply additional pressure to suppliers.
  • Work with current vendors to support future business and relationship impact if cost down activities are not taken seriously. Perform final negotiation to discuss the lack of cost down support and future business relationship impact. Achieved $368,704 components cost down for the 2019. (Includes exchange rate benefit for overseas parts. (OVERALL COST REDUTION)
  • Use container cube out programs to utilize space to create PO's and ship sea containers at 80% or better.
  • Perform space utilization analysis in QAD to analyze order release / container utilization prior to issuance to supplier.
  • Visually review and document each container received to confirm utilization is affective and managed properly. Overseas freight has achieved 12.5% container reduction than budgeted for 2019 YTD.
  • Stable shipments and proper planning have allowed for $0 to be spent on air freight cost from 2017 – to date.
  • Translate company's new procedure manuals to support overseas sister companies to maximize department effectiveness.
  • Performed translation to support company President and HR Manager on highly confidential personal information with discretion.
Fiscal Officer, 01/2013 to 10/2014
Franklin County Recorders Office - Columbus, OH
  • Managed $11,000 daily office pay-ins, payroll for 50 employees and supervised bookkeeping and accounting personnel.
  • Assisted in presentation of a budget of over 3.55 Million dollars.
  • Performed financial analysis of operating budget to include all expenditures and projected revenues.
  • Utilized employee time management software (KRONOS) to enhance the efficiency of the office.
  • Prepared accurate financial statements at end of the quarter.
  • Provided timely actual, forecast and budget data for management.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Researched and resolved accounts payable discrepancies.
  • Performed invoice processing, purchase orders, expense reports, and payment transactions.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Addressed and resolved general payroll-related inquires.
  • Entered and maintained personnel data into a central database.
  • Reviewed and confirmed that all final paid hours corresponded with time sheets.
  • Managed the employee rewards programs.


Budget Controller Assistant/Administrative Assistant, 01/2010 to 12/2012
Honda Research and Development of America's, Inc - Raymond, OH


  • Maintained project cost tables and monitoring and tracking project budget/schedules to ensure project was timely completed within budget.
  • Coordinated asset purchases for R&D facility and worked with various engineering departments to assure budget guidelines and schedules were maintained.
  • Worked with management at the project level to ensure expense plans are achieved.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Managed office supplies, vendors, organization and upkeep.
  • Performed accounts payable duties working directly with the Financial Management Office.
  • Supported screening applicant resumes and attended phone interviews.
  • Coordinated work between multiple departments.
Retail Sales Manager, 01/2009 to 01/2010
Macys Easton Columbus, OH
  • Effectively supervised and managed staff and implemented team building while achieving corporate sales goals.
  • Managed customer relations to achieve service satisfaction objectives.
  • Developed and implemented sales planning, company policies, and marketing goals to meet and increase sales and inventory objectives.
  • Provided an elevated customer experience to generate a loyal clientele.
Executive Assistant/Sales Administration Manager, 01/2004 to 09/2008
Golfing Dawn Kawasaki, Japan
  • Managed customer relations and coordinated executive level relationships with clients.
  • Organized and planned special sales events and travel arrangements.
  • Created expense reports, budgets and filing systems.
  • Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Procurement Planner, 01/2000 to 01/2003
Victoria's Secret Direct - Columbus, OH
  • Performed issuing and monitoring purchase orders, coordinating deliveries with vendors and customers, compiling and analyzing factory production scheduling, inventory planning and review, and negotiating with suppliers and contractors to achieve department goals and objectives.
  • Achieved $115,000 per year cost reductions through implementation of unique purchase ordering systems and methods to improve delivery performance, coordinating conference calls to improve late delivery issues with international suppliers, and logistic planning and review of production, shipping, and delivery process.
  • Negotiated prices, discount terms and all transportation arrangements for merchandise.
  • Established strong vendor relationships to maintain and support the business.
  • Visited vendors and assisted buyers with merchandise selection.
Merchandise Planning Coordinator, 01/1998 to 01/2000
Victoria's Secret Direct - Columbus, OH
  • Monitored and analyzed historical and current sales records, return rates and consumer purchasing trends by region.
  • Developed and implemented procedures to minimize customer backorder's and excess inventory.
  • Monitored sales projection and planning for new product introductions.
  • Ran mark down reports, managed inventory level and analyzed buying reports.
  • Anticipated consumer buying patterns to create a purchase and inventory plan.
  • Established strong vendor relationships to maintain and support the business.
  • Tracked and recapped key item performance.
International Bilingual Specialist , 06/1996 to 01/1998
Victoria's Secret Direct Columbus, OH
  • Utilized language skills to translate and communicate global marketing programs.
  • Developed internal procedures for Japanese order forms, invoices, catalogue covers and advertisements.
  • Responded to all customer inquiries thoroughly and professionally.
  • Coordinated between billing department and customers to resolve problems.
  • Referred unresolved customer grievances to designated departments for further investigation.
Education
Associate's Degree: Japanese And Literature Shukutoku Junior College - Tokyo, Japan
Completed Courses And Seminars: BRASS, MUNIS, SAP And QAD Training. Customer Services, Ethics, Conflict Resolution, Coaching / Leadership Skills, Communication & Collaboration, Violence In Workplace, Problem Solving And Decision Making And MS Office ( Outlook, Excel, Word, Power Point) Training Class

Negotiation Preparation & Applications

Cost / Price Analysis, Applications and Opportunity

Supplier Souring and Strategy

Effective Communication Skills

Cyberquery for QAD