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Summary

I am a Licensed Practical Nurse graduate from Columbus Technical College. I have over twenty years of experience in health care administration and patient care. I owned and operated a medical management billing company, Nicolais Enterprises, LLC, for eight years. I am certified as a CNA and hold certificates in Intravenous therapy, CPR and Advanced Billing and Coding.

Skills
  • Managing medical practice
  • Accounts payable and receivable
  • Critical Care coding and billing
  • Insurance verification
  • Excellent organization skills
  • Ability to work under pressure
  • Ability to handle/resolve problems efficiently
  • Proficient in use of Internet, email, and Microsoft Office
Professional Experience
Columbus Technical College May 2019 to May 2020 Licensed Practical Nurse
Columbus, GA
Vincent M. Nicolais, MD,PC September 2006 to December 2016 Office Manager
Midland, GA
  • Managed accounts payable and receivable
  • Prepared payroll and quarterly withholding
  • Implemented with the CPA and Financial Broker a defined benefit pension plan
  • Managed investments in the defined benefit plan
  • Prepared detailed tax documentation for corporate returns
  • Reconciled bank statements
  • Coordinated travel plans, including itinerary, transportation and hotel accommodations for physician's conference
  • Facilitated physician credentialing, malpractice and billing/omissions insurance policy
  • Implemented electronic claims for Medicare, Medicaid and private insurance carriers
  • Posted payments to patients accounts and all follow up
  • Insurance verification
  • Reviewed medical records and assigned CPT/HCPS/Modifier/ICD-9-CM codes
  • Submitted appeals for denied claims
  • Ordered all office supplies and equipment
Columbus Regional Healthcare Systems April 1991 to March 1999 Administrative Assistant, OB/GYN Department
Columbus, GA
  • ​Scheduled and coordinated meetings for Chief and Associate Chief of OB/GYN Department
  • Coordinated guest speakers for monthly grand rounds and facilitated honorarium 
  • Assisted physician with patients in the exam room
  • Obtained patient history and recorded in chart
  • Scheduled patients for appointments and genetic counseling
  • Ordered supplies and stocked the exam room
  • Recorded and maintained monthly minutes for the OB department
  • Coordinated monthly call coverage for OB service and facilitate reimbursement
  • Transcribed and edited ultrasound, stress test and genetic counseling reports.
  • Oversaw office inventory by restocking supplies and making purchase orders.
​​
Education
  • 2017   Columbus Technical College, CNA Certified Nurse Assistant 
  • 2017   American Heart Association, BLS(CPR and AED) Certification
  • 2012   Columbus Technical College, Health Care Science Certificate 
  • 2006   Columbus State University, Advanced Coding: CPT & HCPCS Certificate
  • 2006   Columbus State University, ICD-9-CM Certificate
This resume is created in 7 minutes.
Objective

Driven and passionate emergency department registered nurse seeking an opportunity to join the Clinical Leadership Development Program for the 2020-2021 term.

Education
  • Master of Science - Nursing Leadership
  • Grand Canyon University
  • Phoenix, AZ
  • Expected in 2022
  • Bachelor of Science - Nursing
  • Molloy College
  • Rockville Centre, NY
  • May 2017
  • GPA: 3.6
Licensure

Registered Nurse- New York State Board of Nursing

License #734558 , valid through 12/2022

Related Experience
  • Registered Nurse, Emergency Department
  • North Shore University Hospital
  • Manhasset, NY
  • July 2017 to Current
  • Successful completion of 1-year fellowship program
  • Assess and monitor patients in a critical care emergency department
  • Triage patients in accordance with ESI criteria
  • Implement life-saving interventions to Level 1 Trauma patients
  • Care for stroke patients in compliance with Comprehensive Stroke Center guidelines
  • Collect forensic evidence and provide holistic care to sexual assault patients using SANE/ NYSAFE specialized training
  • Co-chair of Retention Committee, exploring new ways to improve staff satisfaction and longevity
  • Preceptor to multiple new graduate and experienced nurses transitioning to ED in the Fellowship Program
  • Nursing representative for “Quick Doc” workgroup-- created to decrease ER wait times and improve departmental metrics
  • Clerical Services Associate
  • Winthrop University Hospital
  • Mineola, New York
  • May 2015 to July 2017
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Took and recorded patient transfer and discharge information
  • Ensured that unit equipment is in appropriate working order and is maintained periodically
  • Acted as liaison between nurses, physicians and patients by relaying important information
Certifications
  • BCEN Trauma Certified Emergency Nurse- Certificate #B01179630
  • IAFN Sexual Assault Nurse Examiner- Provider #P0372
  • Emergency Nurse's Association Trauma Nursing Core Course (TNCC)
  • American Heart Association Basic Life Support (BLS)
  • American Heart Association Pediatric Advanced Life Support (PALS)
  • American Heart Association Advanced Cardiac Life Support (ACLS)
Affiliations
  • Society of Trauma Nurses
  • International Association of Forensic Nurses
  • Sigma Theta Tau International Nursing Honor Society of Nursing, Kappa Epsilon Chapter
This resume is created in 7 minutes.
Overview
Experienced Retail Manager with proven reliability, leadership and extensive results-driven merchandising background. Personable and dedicated to providing the highest level of customer service and staff morale. 
SKILLS & ABILITIES
  • Skilled and Effective Staff Training and Management
  • Experience in Planning and Successful Execution of Targeted Merchandising
  • Quick-Study and Mastery of POS Systems
  • Comprehensive Customer Service and Problem Resolution Skills
  • Strong Knowledge of, and Passion for, Inventory Ordering and Management
Experience
03/2018 to Current
Cheese Buyer / Cheese Monger WHOLE FOODS MARKET － PHILADELPHIA, PA

Purchased and replenished over 300 varieties of cheese. Provided the highest level of customer service. Ensured orders were timely and accurate to monitor inventory turns. Achieved and exceeded established margin and sales targets. Created effective merchandising displays. Participated in national promotional programs. Processed invoices and returns. Maintained organized and safe back stock area. Analyzed and controlled product waste and spoilage. Ensured compliance with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
12/2017 to 02/2018
GENERAL STORE MANAGER MIND GAMES － KING OF PRUSSIA, PA

Managed staff, hired and trained new employees, motivated current employees, scheduled employee hours, and oversaw payroll. Planed store layout and displays to simplify customer shopping and increase sales. Resolved customer problems and complaints. Worked to meet all sales targets, planed store sales strategies, analyzed sales data, and worked to expand sales. Received and processed all shipments and managed stockroom.
03/2017 to 12/2017
CUSTOMER SERVICE MANAGER IKEA － PHILADELPHIA, PA Contributed to  an environment that embraces the diversity of co-workers and customers. Lead and provided coaching to co-workers, securing a consistently positive customer experience. Interviewed, hired, and trained new co-workers. Assisted in development of solutions for customer issues, concerns, and suggestions with customer centricity at the heart of the decision. Secured accurate money handling and oversaw money handling security routines.
02/2011 to 03/2017
SECTION MANAGER | TRAINING SUPERVISOR TRADER JOE'S － PHILADELPHIA, PA Experienced and trusted in all aspects of opening and closing grocery store. Maintained visually appealing and effective displays storewide. Interviewed, hired and trained new staff. Responsible for writing daily orders and managing inventory. Served as rotation Floor Manager of the entire store — oversaw all team member activities.
03/2010 to 02/2011
CREW MEMBER TRADER JOE'S － WILMINGTON, DE Answered customer questions and resolved issues and complaints in-person and via phone. Fulfilled special orders and educated customers on products and service offerings to best fit their needs. Fully experienced in stocking inventory, including pallet check-ins and proper/safe use of hand and electric pallet jacks.
This resume is created in 7 minutes.
Professional Summary

Skilled Outside Sales Representative with 7 years expertise in lead generation, new business development, and account development. Successful in connecting with current and prospective customers by phone, email, in person, and through online platforms. Eager to bring my talent to companies with opportunities for advancement.

Skills
  • Efficient multi-tasker
  • Excellent communication skills
  • Persuasive negotiator
  • Revenue and profit maximization
  • Flexible
  • Detail-oriented
  • Strong client relations
  • Organized
  • Strategic account development
  • Sales proposal creation
Work History
Curtis Lumber Co Inc Outside Sales Representative | Williston, VT | May 2017 - Current
  • Managed a portfolio of over 150 accounts and $3m in sales
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Negotiated prices, terms of sales and service agreements
  • Identified prospective customers by using business directories and following leads from existing clients
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Wrote sales contracts for orders obtained and submitted orders for processing
The Home Depot Department Manager | Williston, VT | April 2012 - May 2017
  • Assigned employees to specific duties to best meet store needs
  • Instructed staff on handling difficult and complicated sales
  • Generated repeat business through exceptional customer service
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Coached 6 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 25%
Paul Davis Restoration Project Manager | Hyde Park, VT | June 2009 - June 2011

Directed all phases of restoration projects, from initial loss to completion

  • Directed planning, budgeting, vendor selection and quality assurance efforts
  • Supervised work of construction team members, offering constructive feedback on their work performance
  • Monitored timelines and flagged potential issues to be addressed
  • Estimate and propose scope of work to be completed and work with insurance companies to ensure timely completion of work
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10%
US Department of Defense Military Intelligence Analyst | Washington, DC | June 1987 - June 1992

Patrolled designated coverage areas and evaluated terrain for defensive use.

Advised S2 on operations, intelligence and risk assessments in daily briefings.

Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on weekly basis.

Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
Education
High School Diploma Burlington High School Burlington, VT, 1988

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