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Highlights
Proficient in using both Microsoft and Mac operating systems. Programs - Photoshop, Illustrator, Lightroom, Aperture, Microsoft Office, Posi, OpenTable Certifications - Peer & Teen Counselor and Mediator, CPR/AED Extracurricular - Graphic design, video journalism, social media, podcasting, fashion, painting.
Experience
April 2014 to June 2014 First Entertainment Credit Union
  • Assisting digital development team with populating content, image editing, and asset organization.
August 2012
August 2012 to Current
Creative Manager and Producer
September 2009 to Current
  • User experience (UX), user interface (UI), and graphic design for modern media pertaining to marketing, branding, and social networking.
  • Showcased on company website, Facebook, Twitter, monthly newsletter and various printed media.
  • Produced video interviews for Genii Magazine's monthly digital issue.
Retail Operations Manager
September 2009 to Current
  • Product design, marketing, inventory, and sales.
  • Ran the in-house and online gift shops, increasing sales by more than 150% during tenure.
Membership Coordinator
September 2009 to June 2013
  • Member services including sales, marketing and continued support.
  • Maintained ongoing relations with membership base, assisted members and guests with online inquiries and troubleshooting, and built a solid department and team to operate smoothly.
January 2008 to Current Academy of Magical Arts, Inc Magic Castle － Hollywood, CA
January 2008 to Current Photographer － Hollywood, CA
  • Corporate and private clients include Blizzard Entertainment, World of Warcraft Magazine, Warner Brothers Studios, Love is Bald, Academy of Magical Arts, The Magic Castle, Yummyoli, Shin Ramen, Redbeard Communications, CenterPoint Properties, Georgio's Restaurant, Chef Zsajsha Jaye, Glimmerwood, DinoFleur, Paintball USA, Trish Alaskey, Johnny Cannizzaro, Scott Horn Photography, Cassie Wanda Marshall, David & Leeman Magic, and The Charity Strike Podcast.
  • Published works include the internationally circulated World of Warcraft Magazine, San Diego Union Tribune, Genii Magazine, Magic Magazine, several self-published books, numerous advertising spots and restaurant menus, CSUCI Student Catalogs, the Academy of Magical Arts monthly newsletter and printed media for the Magic Castle.
  • Other photographic experience involves weddings (first and second shooter), charity events, retail products/merchandise, artist galleries, and architectural shoots.
Interior Designer
January 2006 to Current CA
  • Financial budgeting and time management for complete redecoration of personal and commercial living spaces, managing assistants and assigning tasks, mastering the fundamentals of design, interior decoration, and client services.
Assistant Manager
August 2004 to January 2006 Villeroy & Boch － Camarillo, CA
  • Displays and overall inventory showcasing, lead registry management, customer service and general administrative duties.
Education
Bachelor of the Arts Degree : Studio Art photography and the visual arts, 2010 CSU Channel Islands － Camarillo, CA GPA: CSU Channel Islands Dean's Honors List: Spring 2009 through Fall 2010 Internship at Scott Horn Photography Studio Art photography and the visual arts CSU Channel Islands Dean's Honors List: Spring 2009 through Fall 2010 Internship at Scott Horn Photography
Associate of the Arts Degree : 2007 Moorpark Community College － Moorpark, CA
Skills
administrative duties, Photoshop, advertising, artist, Arts, branding, budgeting, Catalogs, content, Counselor, CPR, client, clients, customer service, fashion, Financial, Graphic design, UX, Illustrator, image editing, inventory, journalism, Mac, Magic, managing, marketing, Mediator, Microsoft Office, works, networking, newsletter, operating systems, painting, Photography, Product design, retail, sales, San, time management, troubleshooting, user interface, video, website

This resume is created in 7 minutes.
Summary
Seasoned Marketing executive with more than 25 years of experience in a fast-paced Sports Marketing environment. Excellent communication skills and ability to connect with people. Track record of achieving exceptional results in signing/managing athletes as well as working in a team environment.
Skills
  • INSPIRING
  • AUTHENTIC
  • LEADER
  • FOCUSED
  • TEAM BUILDER
  • AMBITIOUS
  • PROBLEM SOLVER
  • GENUINE
Accomplishments
  • Over 25 years of tennis industry experience, from juniors, college and professional ranks as well as the governing bodies at ITF (International Tennis Federation), ATP (Association of Tennis Professional, the "Mens Tour"), the WTA (WomensTennis Association) and the USTA (United States Tennis Association).
  • Built positive relationships internally Nike and externally as well as the tennis industry throughout 30-year career at Nike.
  • Have scouted, signed (and renewed) many of our current global assets including Maria Sharapova, Serena Williams, James Blake, John McEnroe, Madison Keys, Nick Kyrgios, Pete Sampras, Andre Agassi, and many more.
  • Over 25 years of Retail Management and Event planning experience, including Global Athlete Distribution and Hospitality for Grand Slams, US Open Retail/Hospitality, Nike Product Launches/Brand Executions and Athlete Exhibitions.
  • Spent the last 10 years as a Board Member for Portland Tennis & Education, an underprivileged youth program in North Portland, including the 2 years as board chairman.
Experience
09/2017 to Current
CONSULTANT MN Consulting LLC － Tigard, Oregon
  • Athletes, Events Producer and Sports Business Consultant.
  • Independent consultancy work for brands, companies and organizations in the sports industry.
01/2013 to 07/2017
ATHLETE/SCOUTING MANAGER Nike Inc － Beaverton, Oregon
  • Manage all Nike business for the World #1's Serena Williams and Rafael Nadal as well as over 20 world-class tennis athletes.
  • Manage and coordinate athlete product assortments, appearances, budgets, athlete marketing and commitment/obligations and royalties.
  • Oversee all athlete scouting, recruiting and signing of young athletes (U20) in North America, Asia and Australia.
  • Managed product distribution and events regarding Product launches and Brand executions relating to Nike Athletes.
01/2010 to 12/2012
TENNIS SM BRAND MARKETING MANAGER Nike Inc － Beaverton, Oregon
  • Managed the Brand Marketing for Sports Marketing category.
  • Worked with each Athlete Rep to ensure each athlete is represented in the best way for the Nike Brand.
  • Manage athlete marketing budgets and coordination of appearances around the globe.
  • Create and manage Athlete Hospitality Lounge for all the Grand Slams as well as manage all tennis brand athlete events around the globe.
  • Liaison between Nike Tennis and the product engines with regards to all athlete looks for major events.
01/1996 to 12/2009
TENNIS DIRECTOR - US SPORTS MARKETING Nike Inc － Beaverton, Oregon
  • Managed all aspects of the US Tennis Sports Marketing which included but not limited to: all athlete signings, marketing commitments, appearances, and product alignments.
  • Hiring and managing the team.
  •  
  •  
  •  
  •  
  • Oversee budget of over $20M for signing and product commitments for Nike Tennis athletes.
  • Managed and executed Grand Slam Athlete Hospitality and Product Distribution for all of our Nike Tennis athletes.
  • Liaison between Nike and all of the major governing bodies.
  • Negotiated athlete/event contracts Create/manage/execute Nike Tennis events around the world.
04/1991 to 12/1995
TENNIS ATHLETE MARKETING MANAGER Nike Inc － Beaverton, Oregon
  • Managed all assets and budgets for Non-Tour level professional athletes including all junior athletes, Nike Club Pro Program (200 ) and coaches.
  • Oversee Nike Tennis Camps which over 16,000 kids participate over the course of the summer.
  • Manage their product allotment, budget and servicing of the US Sports account.
  • Managed over 60 NCAA collegiate tennis programs and 500 Nike Advisory Coaches.
01/1989 to 03/1991
RETAIL OPERATIONS MANAGER Nike Inc － Beaverton, Oregon
  • Manage over 70 retail staff at the Nike Employee Store.
  • Tasks include but not limited to, hiring, reviews and scheduling.
  • Oversee all budgets and product buys as well as discuss monthly sales targets and promotions.
09/1987 to 12/1988
RETAIL SALES ASSOCIATE Nike Inc － Beaverton, Oregon
  • Customer relations and service to all employees and their guests.
  • Managed different parts of the store to make sure the product was well-stocked and assisted all customers.
09/1984 to 05/1989
STUDENT ATHLETE Portland State University － Portland, Oregon
Education and Training
Bachelor of Arts
May 1989
Portland State University － Portland, Oregon
Certifications
30 YEARS OF SPORTS INDUSTRY EXPERIENCE
ATHLETE SIGNINGS AT ALL LEVELS
BRAND MARKETING ACTIVATIONS AND PRODUCT LAUNCHES
30 YEARS OF CUSTOMER/ATHLETE SERVICE AND MANAGEMENT
25 YEARS OF PERSONNEL MANAGEMENT EXPERIENCE
10 YEARS OF WORKING WITH UNDERPRIVILEGED YOUTH
15 YEARS OF RETAIL MANAGEMENT
SKILLED NEGOTIATOR
FLUENCY IN THREE LANGUAGES
Skills
Brand Marketing
Budgets
Contracts Negotiations
Customer Relations
Hiring
Managing athletes/staff/personnel
Recruiting athletes/staff,
Retail sales and Management

This resume is created in 7 minutes.
Professional Summary
Expert retail sales professional offering 10 years experience in retail customer service and retail management. Focused on exceeding sales goals and increasing morale in a new and challenging environment.
Skills
  • Excellent customer service provider 
  • Inventory management expert
  • Proficient in team building and development
  • Visual merchandising expertise
  • Proficient in cash management
  • Strategic sales knowledge
  • POS systems expert
  • Microsoft Office expert
Work History
Retail Operations Manager, 07/2017 to Current
 Ulta Beauty – Bronx, NY
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Conducted store inventories once per quarter.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Communicated clear expectations and goals to each team member.
Assistant Store Manager Of Operations, 02/2015 to 06/2017
 Sears – Yonkers, New York, United States
  • Operated $40 million flagship store that continuously rolled out strategic company initiatives and provided feedback which helped develop company programs.
  • Ensured sales, operations and customer service objectives were achieved and maintained through coaching and developing staff, which resulted in operational excellencies exceeding company standards.
  • Interviewed, hired, and trained a team of up to 250 associates, effectively reducing turnover rate by 45%.
  • Increased revenue by decreasing payroll expense by 40%, increasing perentage of credit lines opened for customers by 30%, and building customer portfolio by 15%.
  • Coordinated and implemented store-wide reinvention which resulted in an increase of sales and brand awareness.
  • Maintained company facilities by conducting on site hardware and software repairs and contracting external services. 
  • Ensured compliance of Federal and Company Human Resource policies.
Cashier Team Leader, 01/2014 to 02/2015
 Sears – Yonkers, New York, United States
  • Execute accurate cash handling.
  • Managed, observed and coached a team of up to 50 cashiers.
  • Performed professional customer interactions and utilized excellent conflict resolutions skills to satisfy customer issues.​
  • Served as the main liaison between customers, management and sales team.
  • Executed monthly sales floor plans to positively impact impulse sales.
  • Assist Manager of Operations by interviewing candidates and ordering supply requests.
Cashier/Beauty Advisor, 12/2007 to 12/2014
 Sears – Yonkers, New York, United States
  • Performed skin care consultations and makeovers based on customers interest.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Built customer portfolio to generate repeat business.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Operated cash register for cash, check, and credit card transactions with 95% accuracy.
Education
Bachelor of Arts: English Literature, 2013
 Herbert H. Lehman College - Bronx, New York

This resume is created in 7 minutes.
Professional Summary
Over 15 years experience as a reliable and personable store manager with a strong work ethic and respect for all associates.  Committed to delivering exceptional customer service and quality products in a clean, organized, and efficient operation. 
Skills
  • Proficient in Quickbooks, Word, Excel
  • Organized with attention to detail
  • Exceptional communication skills
  • Bilingual: Fluent in Spanish 
  • Strong work ethic
  • Creative problem solver
Work History
Retail Operations Manager, 2000 to 2015
 Harbes Family Farm – Mattituck, NY
  •  Supervised and maintained employee scheduling, inventory, product quality control and displays,  food service, cash management and quality customer service.  
Office Manager, 01/2015 to 01/2017
 Thomas Mercier, MD Pediatrics – Mattituck, NY
  • Scheduled appointments 
  • Managed patient billing and relations with prompt and courteous communication 
Office Manager, 02/2017 to Current
 David Rose Perennials – Laurel, NY
  • Managed customer order entries.
  • Generated invoices in QuickBooks.
  • Effectively communicated with customers, supported sales and administration.
Education
Associate of Arts: Liberal Arts, Business Concentration, 2003
 Suffolk County Community College - Riverhead, NY
Testimonial
"Jessica Harbes was a hard-working, dependable, and pleasant employee.  She learned quickly.  She was kind and compassionate to our patient families , as well as concerned about the business aspect of our practice.  Jessica initiated improvements that really helped us do a better job and was a real asset to our business.  She left our office only because we closed our practice and retired.  We would highly recommend Jessica for any position.  -  Thomas R. Merier, MD & Barbara Mercier, RN

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