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Professional Summary
Work History
Lead Sales Clerk 05/2013 to 06/2015
At the Green Bench Wauconda, IL
  • Monitored all store operations and managed store for owner
  • Generated repeat business through exceptional customer service
  • Hired, trained and evaluated personnel in sales and marketing
  • Assigned employees to specific duties to best meet the needs of the store
  • Examined merchandise to verify that it was correctly priced and displayed
  • Developed marketing strategies to generate more sales
  • Conducted store inventories annually
Retail Sales Clerk 05/2007 to 06/2015
Park Place Emporium Mchenry, IL
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Educated customers and assisted them with finding merchandise
  • Prepared sales slips and contracts and completed cash register transactions
  • Maintained knowledge of current sales promotions and refund and exchange policies
  • Unloaded and priced merchandise, stocked the shelves and visual displays
Dog Groomer Duncan Dogs Mchenry, IL
Veterinarian Assistant 04/2005 to 10/2005
Kentucky Humane Society Lexington, KY
  • Assisted veterinarians in examining animals to determine injury and illness
  • Prepared food for animals following specific diet instructions
  • Performed hygiene-related duties to include clipping animals' claws and polishing teeth
  • Groomed, trimmed and clipped animals' coats
  • Monitored recovery after surgery and notified veterinarians of behavioral changes
  • Sanitized kennels, animal holding areas, examination rooms to control spread of disease
  • Filled and administered medications and immunizations as prescribed
  • Educated clients on animal health care, nutrition or behavioral concerns


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Professional Summary

High‐energy, service‐oriented customer service coordinator with 3+ years of experience in fostering satisfactory client development and relationship management. Well‐presented and strategic in cultivating business opportunities for the company.

  •  Call Handling
  • Strong Organization Skills
  • Relationship Building
  • Energetic Work Attitude 
  • Requests Processing
  • Flexible
  • Qualify Focus
  • Research and Development
  • Self-starter 
  • Excellent written and communication skills 
  • Conflict Management
  •  Appointments Scheduling
  • Computer Savvy 
  • Contributed to an increase in the company's membership owning premium accounts by bringing 30% of revenue growth by 2012 December.
  •  Proposed and adopted 5 new effective call‐back strategies to boost productivity levels for creating stronger bonds with customers in 2013.
Work History
Customer Service Coordinator The Marker Group - Houston, TX 11/2014 - 10/2017
  • Maintained close ties with 100+ customers; processed and followed order placements as well as carried out general administration duties.
  • Handled customer inquiries including inbound and outbound calls and e‐mail communications professionally, and resolved service issues in a timely manner.
  • Managed and enforced customer service policies and procedures at outsourced call center, including briefing‐in on membership program and promotions. 
  • Coordinated with internal departments and outsourcing partners to prepare necessary resources to support customers.
Customer Service Coordinator Interactive Response Technologies - Houston, TX 01/2011 - 10/2014
  • Coordinated logistics for patient orders.
  • Superb knowledge of developing qualified leads through telephone canvassing, prospecting emails and referrals.
  • Resolved patient issues appropriately and competently.
    Received telephone calls, faxes, Internet messages regarding the initiation of a referral or the scheduling patient as a result of an existing referral.
  • Secure all necessary information about the procedure being ordered, the insurance company authorizing the procedure, and the patient. Enter directly into Intrepid software all information obtained at the time of the call.
Retail Sales Clerk Wilson Leather - Katy, TX 11/2009 - 12/2011
  • Operated a cash register to process cash, checks and credit card transactions. Maintain knowledge of current promotions, policies reguarding payments and exchanges and security practices.
  • Recommended better merchandise display to management which was implemented and resulted in 35% more sales.
  • Provided outstanding customer service, receiving 96% in customer feedback surveys.
Certification : Medical Office Specialist Texas School Of Business - Houston, TX 2009
High School Diploma Mayde Creek High School - Houston, TX 2006
Technical Skills

Proficient in MS office (Word, Excel, PowerPoint)

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A detail oriented and knowledgeable entry level professional experienced in writing legal briefs. An adept researcher well versed in Business, Family and Real Property Law; an organized and competent analyst, skilled at meeting deadlines.


Alpha Beta Gamma International Business Honor Society Member (Kappa Rho Chapter) 2011.

​Bachelor of Science, Paralegal Studies, Kaplan University College Online

Associate of Science, Occupational Studies (Paralegal), Bryant & Stratton College Online 

4.0 GPA

  • Business/Corporate Law
  • Wills/Trusts & Estates
  • Criminal/Family
  • Civil Litigation
  • Real Property
  • Contracts
  • Office Management
  • Business Correspondence
  • Data Management
  • Report Preparation
  • Scheduling
  • Accounts Management
  • Service/Reconciliation
  • Processed Deposits
  • Check Cashing/Distribution
  • Certified Checks/Money Orders
  • Account File Maintenance
11/2015 - 05/2016
​Administrative Assistant, Jancare Private Health Services, ​Fishkill, NY
12/2012 - 08/2013
Source HOV Kingston, NY Indexer

Processed NYS Tax Returns, performed information transfer and data entry.

12/1998 - 03/2007
Stanhope and Son's Electric Germantown, NY Home Office Manager

Managed all on-site clerical functions and provided oversight for day to day business operations.

10/1995 - 09/1998
Premier National Bank Rhinebeck, NY Financial Services Representative

Handled new accounts, closures and provided customer support, for transactions on a daily basis.

11/1993 - 01/1995
JC Penney Company Kingston, NY Retail Sales Clerk

Provided customer service, managed merchandising on the sales floor and processed purchases.

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OBJECTIVE: To obtain a challenging position in a dynamic and progressive company. Candidate well versed in many facets of business sales/management/customer service. Adequate knowledge of Quickbooks, Microsoft Word, Excel and more. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

  • Persuasive
  • Sales/Customer Service and Management background
  • Adaptable
  • Strong public speaker
  • Goal Driven
  • Conscientious
  • Respectful of others
Store Manager/ExpressWay Cenex Marshall, MN, 01/2015 to Current Staples Enterprises, Inc. Windom, MN
  • Complete store management of very busy convenience store/gas station on very busy street in Marshall, MN close to a high school and a university. Hire, train, direct employees engaged in sales, stocking, cleaning and other tasks. Handle accounting, payroll, product ordering, vendor relations, community involvement, and many other business functions.
Sales/Leasing Consultant, 02/2013 to 01/2015 Lockwood Motors Marshall, MN
  • Sales in a large volume car dealer in Marshall, MN. Selling Cadillac, Chevrolet, Chrysler, Dodge, and Jeep vehicles. Sales includes customers who call the dealership or stop into the dealership. Identify prospective customers using lead generating methods and performing an average 30 to 40 calls per day or more. Job requires continuous training courses through manufacturers websites to help maximize sales while providing the best customer service/satisfaction possible.
Manager/Part Owner, 02/2007 to 01/2013 Valley Discount Liquor Marshall, MN
  • Valley Enterprises of Fairview Inc./Valley Discount Liquor
  • Position involved managing the daily operations of an off-sale retail liquor store.
  • Store opened Memorial Day of 2007.
  • Duties included setting up business plan, start-up of business operations, interior store design, securing proper documentation with the State of Minnesota and Lyon County, setting up vendor accounts, point of sale computers and software, office computer and software, ordering of product, pricing product, hiring of part-time employees, training employees, assigning job duties, tracking inventory, advertising for the business and products through various print, radio, and internet advertisers, managing the extensive inventory, accounts payable, payroll, and tax functions for the business.
  • Candidate is very proficient with Microsoft Word and Excel as well as Quick Books Point of Sale and Quick Books Pro.
  • Business is still in operation and has shown considerable growth in each consecutive year of business operation.
Collections Analyst, 02/2002 to 03/2007 US Bancorp Equipment Finance Group Marshall, MN
  • Position involved the collection of payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.
  • Position also involved internal sale of leasing products and assisting with the transition of certain aspects of business from one business unit to another. Coached and mentored new staff members by offering a class and assisted with new employee orientation.
Retail Sales Clerk, 09/1992 to 02/2002 City of Marshall, Marshall Municipal Liquor Store Marshall, MN
  • Position involved the assisting with daily operations and management of a municipal liquor store.
  • Duties included supervisory, sales training, and strong interpersonal and public relation skills.
  • Position also required various knowledge and use of computers.
Sales Representative, 09/1990 to 09/1992 Bromen Office Supply Marshall, MN
  • Position involved the sales of office equipment, furniture, and supplies.
  • Duties included the selling of various products to existing customers as well as establishing new customer accounts.
  • Position required delivery, setup, and demonstration of products.
  • Position also required vast product knowledge.
Sales Representative, 03/1989 to 08/1990 Marshall Independent Newspaper Marshall, MN
  • Position involved the sales of display and classified advertising for a daily newspaper.
  • Duties included selling of various advertising products to existing customers as well as establishing new customer accounts.
  • Position required the layout and design of advertisements for customers.
  • Position also required a strong attention to detail.
Sales Associate, 03/1988 to 02/1989 American Family Life Assurance Company Marshall, MN
  • Position involved the sale of property, casualty, life, and health insurance to new and existing customers.
  • Position required the proper training and licensing procedures to sell certain lines of insurance in the state of Minnesota.
  • Position also required some handling of claims for various accounts.
Bachelor of Science Degree: Business Administration and Management, 1986 Southwest State University/Southwest Minnesota State University Marshall, MN
High School Diploma: 1981 Marshall Senior High School Marshall, MN
Professional Affiliations

Past Committee Chairman, Lyon County Relay for Life

Facilitator, Holy Redeemer Church Adult Education/Marriage Preparation

Member and Past Officer, Holy Redeemer Knights of Columbus Council

Former Facilitator, New Employee Orientation, US Bancorp BEFG

Former Chairman, Employees Quarterly Committee, City of Marshall

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Professional Summary
Superior computer skills and telephone etiquette. Skilled with computer systems and software. Proficient in the use of various software packages including Quick books. Major strengths in planning, problem solving and communication. Demonstrated knowledge in all aspects of credit card underwriting. Communications Exceptional customer service and data processing skills.
  • Accurate and detailed
  • Professional and mature
  • Articulate and well-spoken

  • Customer interface expertise
  • Strong problem solving aptitude
  • MS Windows proficient

Work History
Customer Care Represenative Nov 2016 - Current
2C Processor USA El Segundo, CA
  • Gather and verify all required customer information for tracking purposes.
  • Accurately document, research and resolve customer service issues.
  • Resolve service, pricing and technical problems for customers by asking clear and specific questions.
  • Meet or exceed service and quality standards every review period.
Attraction Operator Apr 2012 - Dec 2016
Disneyland Resort Anaheim, CA
  • Effectively communicate in a clear, accurate, and courteous manor safety procedures to guests.
  • Lifting, pushing and pulling of attraction equipment.
  • Working in a team environment and adjusting quickly to operational changes.
  • Interacting positively with guests and fellow cast members, while maintaining themed atmosphere.
Retail Sales Clerk Dec 2010 - Apr 2012
Disneyland Resort Anaheim, CA
  • Responsibilities include operating a point-of-sale system (POS register), cash handling, stocking, inventory and light cleaning.
  • Help guests by answering questions, providing information and assisting with special requests.
  • Greeted customers promptly.
  • Assisted customers in selecting items based on needs.
  • Monitored areas for security issues and safety hazards.

Enumerator Mar 2010 - Jun 2010
US Census Bureau Long Beach, CA
  • Receives detailed training on each field operation to which assigned.
  • Receives assignments which involve locating and listing households and conducting interviews with respondents.
  • Canvasses an assignment area looking for every place where a person lives or could live.
  • Meets with supervisor at specified times for reviewing and turning in work and receiving procedures and clarification of instructions.
  • Maintains records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
  • Responsible for the accurate and expeditious completion of each assignment.

Fulfillment /Customer Service Representative May 2007 - Sep 2008
E-Commerce Exchange El Segundo, CA
  • Answered requests received by computer modem, mail and telephone for information about credit applicants.
  • Entered inquiry into computer to retrieve requested information.
  • Responded to written and telephone requests for statement information.
  • Answered customer\'s telephone, mail and in-person inquiries and directed customers to appropriate sales area.
  • Kept files of correspondence sent, received and requiring further action.
  • Filed sales slips in customers\' ledger for billing purposes.
  • Kept records of customers\' charges and payments and email statements to customers.
  • Filled out contract forms, determined charges for service requested, collected payments, prepared change of address records using computer.
  • Was instrumental in maintaining company website content.

Compliance Analyst Oct 2005 - Nov 2006
First Data Moorpark, CA
  • Determined compliance with company operating policies and procedures.
  • Conducted investigations to resolve complaints and report violations Visa and MasterCard.
  • Prepared reports of findings and recommendations for management.

Account Underwriter Mar 1997 - Oct 2005
Cardservice International Moorpark, CA
  • Reviewed applications received by mail.
  • Answered credit rating requests from banks and credit bureaus.
  • Conferred with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses.
  • Verified credit standing of customers from information in files and approved or disapproved credit, based on predetermined standards.
  • Obtained credit records from credit reporting agencies.
  • Articulated audit findings, risks and detailed recommendations to upper management.

Bachelor of Science: Computer Science Current
Cal State Northridge Northridge, CA
  • 3.01 GPA
  • Advanced Computer Science courses
General: El Camino College Torrance, CA

  • 3.05 GPA