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Summary
Talented professional with proven track record of success seeking lifetime career with Methodist Healthcare System. Effectively provides efficient communication and solutions, builds trust and successful long-term corporate relationships, within company guidelines and policies.
Accomplishments
Top 5 P&C Insurance Counselor (of 300+) at GEICO. Numerous glowing customer satisfaction surveys and letters, even to CEO's. Always received highest quality metrics, merit-based raises, and bonuses available. #3 in sales and service, out of ~50+ District retail sales consultants at AT&T, attaining 121% of production goals. Dean's List. Phi Theta Kappa. 3.89GPA.
Highlights
  • Positive, excellent communication skills
  • Comfortable with HIPAA Guidelines
  • Strong problem solving ability
  • Devoted to ethical service, data integrity and protection 
Experience
Retail Sales Consultant 02/2016 to 03/2017 AT&T Mobility Alcoa, TN Via face to face, phone, or electronic messaging, gathers information to identify needs and provide appropriate solutions relating to a broad range of products and services: TV, Internet, Phone. Processes requests for customer and efficiently completes orders. Provides information to successfully close sales by selling applicable products and cross-selling various business channels. Responds to and provides empathetic solutions and care. Builds strong customer relationships and loyalty by listening carefully and providing exceptional, personalized service.
Manager/Sales and Service Administrator 10/2012 to 01/2016 BNCP Development, LLC Las Vegas, NV
Developed and managed a small business into a trusted brand through effective rapport and client relationships. Interviewed and corresponded with clients (by phone, electronic messaging, in person) to handle requests and complaints. Interviewed, hired, trained, and managed sitters and schedules.
    Brand Loyalty and Customer Service Representative 04/2009 to 10/2009 Pocket Communications San Antonio, TX
    Provided accurate information regarding customer accounts. Collected feedback and implemented changes to exceed customer satisfaction. Demonstrated mastery of inbound and outbound call quality criteria. Used sales techniques and rapport to upsell and close new products. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. 
    Assistant to Superintendent/Customer Service Representative 10/2005 to 03/2009 WPE/AD Construction Spring Branch, TX
    Screened high volume of internal and external communications. Answered inquiries and processed requests while maintaining satisfactory customer contact via phone, electronic messaging, and in person. Processed data entry.
    Inbound Insurance Counselor/Service Representative 09/2003 to 05/2005 GEICO Macon, GA
    Efficiently provided exceptional solutions for all policyholders. Processed applications, payments, corrections, endorsements, and cancellations. Clearly explained insurance policy options to clients based on their personal financial security needs and goals. Processed requests and reports for internal and external customers. Promoted client retention and through high-quality service. Empowered to sell all auto products including multi-million dollar Umbrella Policies and cross-sold to other business channels. Consistently exceeded all call goals (quality, service, QA, sales, handling times, schedule adherence, etc.).

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    Professional Summary


    Personal-

    I am currently enrolled in Lone Star College Nursing program and scheduled to graduate in 2020. I am excited to grow my knowledge base and experience while working in the medical field.

    Education
    Associate Degree in Nursing: Student In Progress Lone Star College System - Spring, TX
    Associate of Science: Associates of Science 2018 Lone Star - Montgomery
    EMT-B: Emergency Medical Services 2016 Lone Star - Montgomery
    Skills
    • Outstanding Customer Service
    • Critical Thinker
    • Building Rapport
    • Perform well Under Stress
    • Detail and goal-oriented
    • Thorough Patient Assessments
    • Excellent communication skills
    • Goal-oriented
    • CPR
    • Suctioning
    • Proficient Wound Dressing
    • Splinting
    Certifications
    • Pharmacy Technician Trainee License
    • CPR certified through American Heart Association
    • State of Texas EMT-B Certification
    • FEMA Certification
    • HIPPA Trained
    Work History
    Emergency Room Technician 04/2017 to 08/2017
    Houston Northwest Medical Center Houston, Texas
    • Demonstrated proficient wound dressing and orthopedic splinting.
    • Provided fast and efficient CPR when needed
    • Continuous patient monitoring and assessment
    •  Strictly protected the confidentiality of all information related to patient care activities and EMR operations
    • Monitored vital signs, such as blood pressure and pulse.
    • Changed sterile dressings.
    • Maintained a clean, healthy and safe environment.
    • Assisted with patient transfer and ambulation.
    EMT-B 06/2016 to 04/2017
    Cypress Creek Emergency Medical Services (9-1-1) Spring
    • Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
    • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
    • Monitored patients for changes, and reviewed and revised plans accordingly.
    • Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
    • Inspected the vehicle, medical supplies and equipment during down time.
    • Responded to dispatched emergency assignments quickly and safely.
    • Demonstrated high standards of performance, including teamwork, communication and compassion.
    • Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
    Retail Sales Consultant 04/2014 to 03/2016
    ATT Spring
    • Was Ranked #3 out of 27,000 for Digital Life Sales in Sept. 2015.
    • Was consistently rewarded for being in the top 1% of sales reps for Texas Monthly.
    • Contributed to team success by exceeding team sales goals by up to 833%
    • Completed all cleaning, stocking and organizing tasks in assigned sales area.
    • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

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    Professional Summary

    My objective is to obtain a position where I can continue to maximize the experience I've obtain over the years, create, develop and maintain relationships, improve what I already know to continue to play an intricate part of my team to increase productivity. If given the opportunity, I will accomplish this by continuing to stay innovative with my thought process to increase efficiency not only for myself but for my team.

    Skills
    • Sales proposal creation
    • Microsoft Office Suite proficiency
    • Strong interpersonal skills
    • Performance audits
    • Creative thinker
    • Client account management
    • Empowers high-performing sales teams
    Work History
    Solutions Specialist, 03/2017 to Current
    Verizon Wireless Harahan, LA

    Maintained knowledge of current sales and promotions.

    Contributed to team success by exceeding team sales goals.

    Cold Calling

    Business Prospecting

    Communicated sales promotions to customers to grow average customer account size.

    Open and closing duties.

    Sales Manager, 12/2013 to Current
    AT&T Mobility Metairie, LA

    Lead team of sales representatives.

    Close and open store.

    Top sales store numerous months throughout the year.

    Met and exceeded sales expectations for market.

    Won awards for sales excellence and for be top store in the Gulf market.

    Customer Service excellence

    Fraud prevention

    Retail Sales Consultant, 02/2011 to 12/2013
    AT&T Mobility Baton Rouge, LA

    Met and exceeded sales targets monthly.

    Received several awards for my sales excellence for being top sales rep.

    Helped start Leadership Group to improve leadership traits based on the book by John C. Maxwell titled "21 Irrefutable Laws of Leadership" for my area.

    Received several compliance trainings to increase awareness for fraud prevention and tactics.

    Continuous leadership roles in which I was acting MOD (Manager on Duty) in the absence of store manager to lead store's performance.

    Lead Retail Consultant, 02/2009 to 05/2010
    Sprint Nextel Baton Rouge

    Part of management staff. 

    Opening and closing duties.

    Lead sales team to achieve sales targets.

    Achieve sales target to maximize profits for Sprint.

    Coach and motivate sales team to meet/exceed sales target.

    Received several Diamond awards for top sales in my area.

    Customer service.

    Fraud prevention.

    Retail Sales Consultant, 05/2008 to 02/2009
    Sprint Nextel Baton Rouge

    Meet sales targets through maximizing on customer's visit.

    Staying up on trainings as needed per the business.

    Offer products to customers based on customer's eligibility.

    Earned awards for being the tops sales associate in my area.

    Received several awards/incentives for meeting/exceeding sale targets for competitions.

    Customer service.

    Fraud prevention.

    Education
    High School Diploma: 2005
    Warren Easton Fundamental Senior High School - New Orleans
    Bachelor of Science: Business Management, 2011
    Southern University and A&M College - Baton Rouge
    Affiliations

    Phi Beta Sigma Fraternity Inc.

    Beta Kappa Chi National Scientific Honor Society

    Certifications
    Six Sigma Certified (Green Belt)
    Volunteer Experience

    2011-2013 Beacon Light Baptist Church (Media Ministry)

    2014-2015 Mcmillian's First Step Academy (Parent Teacher Organization Vice President)

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    Summary
    High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Dedicated to providing excellent customer service and making operational and procedural improvements.
    Highlights
    • Conflict resolution techniques
    • Team management
    • Meticulous attention to detail
    • Focused on customer satisfaction
    • Deadline-oriented
    • Training and development
    • Skilled multi-tasker
    • Marketing savvy
    Experience
    Sales Consultant Feb 2015 to Current
    Comcast Augusta, GA
    • Implements effective sales closing techniques to ensure product installation goal is achieved.
    • Evaluates individual customers' existing and potential product needs and makes recommendations. Increases customer understanding of Comcast products and pricing models as well as competitive advantage over other service providers.
    • Generates business through established and approved methods of lead generation.
    • Develops and demonstrates record of success in residential canvassing sales environment with emphasis on business to consumer sales.
    Wireless Expert Sep 2012 to Feb 2015
    Cellular Sales of North Georgia Augusta, GA
    • Developed new personal and business accounts, serviced existing accounts, provide wireless phone and internet services, monitored the competition, recommended change in products and services, contributed to team effort and success, maintained professional and technological knowledge of cutting edge technology.
    Store Manager Dec 2011 to Sep 2012
    Mobile Now, Inc Augusta, GA
    • Lead a sales team to meet and /or exceed personal and competitive sales goals.
    • Effectively communicated all matters related to products, rate plans and company policy.
    • Performed active greeting technique and 5-step sales process to sell solutions to your customers.
    • Maintained and build relationships to create a positive customer rapport.
    • Lead a sales team in the daily operations of the store, including communicating policy and procedure, managing inventory.
    • Managed the overall appearance of the store.
    Retail Sales Consultant Mar 2007 to Dec 2011
    AT&T Augusta, GA
    • Develop and attain customer experience and sales objectives for store.
    • Sell all products and services offered by the Company.
    • Meet all sales objectives.
    • Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
    • Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.
    • Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
    • Handle service inquiries from customers.
    • Provide efficient, courteous customer service and assist in all aspects of product offering and services.
    • Ensure an extraordinary customer experience.
    Store Manager Mar 2004 to Feb 2007
    Rent-A-Center / Madison GA
    • Leading the efforts of a team oriented environment by mentoring, developing and executing sales programs to increase profits in stores.
    • Set aggressive goals for store performance and customer satisfaction while training and motivating coworkers to effectively market rent-to-own transactions to customers.
    • Reported weekly, monthly and quarterly performances and financial reports to District Managers.
    • Managed coworker schedules, communicated with customers to promote timely payments and daily challenging management duties.
    Education
    Biblical Studies 2016 Colorado Christian University
    Biblical Studies (Cum Laude) 

    Marketing Management Augusta Technical College Marketing Management
    Business Management Augusta State University Augusta, GA, 30906 Business Management
    High School Diploma 1999 Glenn Hills Comprehensive Hight School Augusta, GA, 30906
    Civic Organizations
    New Era Lodge #107 Prince Hall Affiliated Masonic Order
     
    Stolkin Temple #22 Prince Hall Affiliated Shriners