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Rush Star Wireless Chula Vista, Ca National Account Sales Manager 01/2018 to 12/2018
  • Generate leads and acquire new accounts by attending industry events.
  • Develop strong and effective account management and sales staff.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers
Intintz Designz Chula Vista, Ca Business Owner 03/2017 to Current
  • Generated leads for new sales through telephone and email contact with customers.
  • Recruited, hired, developed and retained installers for the company
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.

T-MOBILE National City, Ca Retail Store Manager 02/2016 to 02/2017
  • Worked closely with district manager to formulate and build store brand.
  • Resolved customer problems by investigating issues, answering questions and building relationships. 
  • Consistently met and exceeded expectations for productivity and accuracy levels.
RUSHSTAR WIRELESS Chula Vista, CA National Sales Manager 02/2015 to 02/2016
  • Identified lucrative business prospects through cold calling, networking, marketing and database leads.
  • Capitalized on industry changes to maximize company revenue.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.

AT&T MOBILITY Local Dealer Channel San Diego, Ca Area Retail Sales Manager 03/2012 to 01/2015
  • Collaborated with Internal and External Sales Directors to align on aggressive and achievable monthly sales goals.
  • Monitored 2 Key Local Dealer Accounts overseeing 30 locations within the San Diego Market.
  • Negotiate programs/ contracts with Local Dealer, and multitude of vendors on a monthly basis.
AT&T MOBILITY San Diego, Ca Area Retail Sales Manager 01/2006 to 02/2012
  • Managed staffing of 130 employees with a 50/50 diversity mix.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
BACHELOR OF SCIENCE: Business Admin Expected in 2022 University of Phoenix, San Diego, Ca
  • Small business development
  • Fortune 500 company sales background
  • Goal-oriented
  • National account management

  • Strong lead development skills
  • Performance tracking and evaluation
  • Regional accounts
  • New program and promotion implementation
Product Roll-Out:
  • Implemented marketing strategies which resulted in 200% growth of customer base.
  • Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
  • Streamlined sales procedures within the channel to reduce Churn of new products and services.
Project Management:
  • Performed competitive analysis to make recommendations for future company growth.
  • Improved customer satisfaction ratings by 25% by implementing a new user-friendly interface.
  • Recipient of the Top Area Retail Sales Manager Award in 2011 and 2012.
Staff Development:
  • Initiated training development for the Internal and External Sales Channels, to increase overall productivity.
  • Managed a successful sales team of 130 members who consistently exceeded sales goals by 20% each month.
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High-performing and knowledgeable Culinary Arts professional with sizable experience as an Instructor, curriculum development and training, and directing food service operations; who thrives in challenging, changing and fast-paced environments, pursuing a solid institution-career that's supportive and rewarding. Will demonstrate noteworthy job performances by utilizing my skills in: culinary, training, management, retail, production, and/or business to operate a successful Culinary Arts program. Adept in enhancing student's learning and job performance through training, coaching, and building teams; to produce high level of quality products and services at work. Former military who excels in model leadership, effective communicator, and quickly masters new concepts, roles, products, services and technology systems to achieve positive results.

Core Competencies
  • Culinary & ServSafe Instructor/Lab Techniques
  • Budgeting, P & L, procurement, cost control
  • Food Service Management Systems & MS Office 
  • FOH & BOH management/operations
  • Create reports, tracking invoices & inventory
  • Leadership: recruiting, coaching & evaluating 

Honorably served twenty (20) years in the United States Navy-Culinary. Quality Catering: created and implemented company's first comprehensive training program for Nutrition First's major departments. VA-Lovell: spearheaded new Room Service Initiative Training Program, and improved department's monthly sanitation inspection scores to 95%.

Bachelor of Science Degree:: Technical Management 2015 DeVry University-School of Business and Management Chicago, IL
  • Emphasis in Health Services Management
  • Coursework in Health Care Management, Marketing, Finances and Policies 
Associate of Applied Science: Business Administration & Hospitality Management College of Lake County Grayslake, IL
  • Coursework in Business, Management, Writing, and Communications (2009-10) & Pastisserie I, Purchasing (2016) - 65 credits 
  • Certified ServSafe Instructor & Proctor (National Restaurant Association) - 2018
  • HACCP Certified - 2017 
  • IDPH Food Service Sanitation Manager's Certificate 2015
  • ServSafe Certification - 2015
  • Leadership Training & Kaizen-Goodwill: Certificates/Plaque 2005
  • Master Training Specialist Certification - Navy 1996
  • Culinary Instructor Certification - Navy 1995
Adjunct Faculty, ServSafe Certified Instructor and Proctor 06/2019 to Current College of Lake County Grayslake, IL
  • Teach ServSafe: Food Sanitation Course for Hospitality and Culinary Management Program.
  • Teach students, administer quizzes and test, maintain student roster, grading, and communicate with students via college email regarding class curriculum.
  • Work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural & ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work. 
  • Attend required Adjunct meetings, participate in college governance and other aspects of academic life.
  • Maintain current in compliance training, including Title IX compliance.​
Production III/Cook-Dietary 08/2018 to 05/2019 Advocate Good Shepherd Hospital Barrington, IL
  • Created tasty and healthy hot food items and cold entrees for the cafeteria, doctor's lounge, patients and catered events using scratch recipes.
  • Maintained food cost by utilizing the first in, first out food rotations, safe food handling and recording of production amounts food, using carryovers.
  • Prepared and cooked large quantities of meat, fish, vegetables, soups, sauces and other items for all meals.
  • Made use of standardized recipes, portion and ingredients control in order, to provide consistency of flavor, aroma and texture of foods. Maintained proper food temperature and chill log sheets.
  • Adherence to strict deadlines regarding food production for each area of service.

STUDYING - NRA-ServSafe Instructor & Proctor, May 2018 to August 2018, until completed certification.

Food Production Manager 01/2017 to 06/2017 Nutrition First by Quality Catering Gurnee, IL
  • Hired, scheduled, trained, and managed a food production staff of sixty (60) cooks for preparing meals.
  • Headed the food production department, executed in-house safety testing & approved samples; utilized GMP that produced over 6,000 meals daily for diverse clients: school districts, daycare and adult daycare facilities.
  • Executed weekly & monthly financials for the department to achieve budget objectives.
  • Oversaw a staff of 20 cooks and 40 personnel that assembled over 10,000 ready-to-eat meals.
  • Oversaw the use of standardized recipes to ensure Quality Assurance, to achieve consist products.
  • Analyzed the training needs for three (3) major departments: food production, delivery drivers and warehouse.
  • Researched, developed materials, and implemented a first comprehensive food service training program. 
  • Coordinated co-packing and shipping for two E-Commerce major food distributors to increase revenue.
Culinary Chef 05/2016 to 12/2016 Fresh Ideas - Cafeteria at College of Lake County Grayslake, IL
  • Followed standardized recipes to produce high volume breakfast & lunch menu items for students & staff.
  • Manned grill for breakfast and "peak" time during lunch; while, providing notable customer service. Catered on & off sites events. Assisted in receiving, inventory and proper storage.
Food Production Management-Cafeteria 05/2015 to 10/2015 Aramark-Healthcare Support Services Highland Park, IL
  • Governed daily operations, hired, organized tasks and directed training for: chefs, food production & kitchen workers. Engaged in prepping and cooking large quantities of nutritional meals to ensure high quality, efficient and profitable food service. Tested in-house new recipes and cleared for customers. Catered high-profile corporate events.
  • Controlled cafeteria retail sales & labor cost, answerable for sales & expanded growth, executed marketing and sales promotions for new menu items & specials. Reconciled cash receipts and prepared reports. 
  • Maintained friendly, efficient, positive upbeat customer service attitude toward customer's daily needs.
  • Supervised production and other personnel; coordinated their assignments to ensure economical and timely food production in a safe work setting. Oversaw production process lines and tracked labor & raw products. Tracked, compiled data, and submitted warehouse reports. Performed evaluations.
Student - Continued education at Devry University from 5/2011 to 10/2015, until completion of BS Degree.
Chef-Cook Supervisor (Food and Nutrition) 12/2011 to 05/2013 James A. Lovell Federal Health Care Center (VA) North Chicago, IL
  • Hands-on leader, led a cook staff of nine (9) of over 600 daily patient meals, performed the full range of quality food preparation in production and service areas; performed in-house testing and cleared products.
  • Conducted organizational training: new-hire orientation, customer services, & culinary staff. Established, authored, and executed a weekly food service training curriculum; resulting in stimulating staff growth. 
  • Controlled a $250,000 food budget by providing support in ordering, receiving, and managed personnel. Monitored proper storage, rotation & daily distribution of food and consumables using computerized system. Conducted physical inventories, tracked warehouse high-low limits to ensure food availability.
  • Supervised strict sanitation standards, to ensure 100% of temperature logs were completed. Completed 100% of hospital's mandatory specific training and documented results.
  • Served as a strategic team member : hiring panel for the New Room Initiative, assisted hiring six (6) new cooks. Completed 100% of all employee mid-year/annual performance appraisals, accurately & on-time.
  • Recruited, hired, and trained 10 new employees for food & nutrition. Enforced administrative policies & practices within department; such as, time cards/leave request, oral & written counseling, progressive discipline and collaborated with internal personnel.
  • Optimized the overall customer service experience by: improved daily communication,  comment & concern box, taste panel for new recipes & monthly food review board. Increased surveys scores in FY11 from 3.15 to 4.12.
Multi-Unit Dietary Manager 04/2011 to 12/2011 The GEO Group-Abraxas Healthcare Chicago, IL
  • Utilized creativity & latitude; governed all daily dietary services for the operation of three (3) residential treatment facilities. Supervised six (6) cooks in planning & preparation for quality meals. Developed and reviewed menus & "cycle" menus. Controlled cost efficient monthly food budget, ordered, received, spot checks & inventoried food.
  • Reported directly to Executive Director for all responsibilities; analyzed and controlled a $10,000 food operation budget, performed weekly & monthly financial reports/records. US Food Service as a vendor.
  • In authority to select & hire cooks, facilitated new hire staff training & development, evaluate job performance, promoted staff and handled any disciplinary actions. Managed cook's schedule, assigned tasks & examined work; also for the client service residents supervised. Conducted monthly meetings
  • Monitored and maintained GEO's Quality Assurance and controls in the food production area. Supervised daily sanitation inspections and on-the-job technical training. Upheld monthly sanitation score of 95%.
  • Coordinated the maintenance of all equipment at all three (3) facilities; installed new ovens at two (2) sites, maintained preventive repairs of equipment schedule, purchased and inventoried.
Dining Services Manager (Coordinator) 08/2008 to 10/2010 Sunrise Senior Living Wilmette, IL
  • Reported directly to the Executive Director and provided strong leadership for dining operations-FOH & BOH. Controlled a $5500 inventory budget. Hired, trained, planned schedules and delegated tasks.
  • Upon hire: planned, facilitated, conducted and monitored results of material for a comprehensive culinary training series for FOH & BOH staff, which improved Quality Service Review scores from 85% to 95%. .
  • Developed "cycle" menus and produced nutritious, tasteful & cost effective meals for the resident's. Ordered, received, spot checks and inventoried raw foods. Production meetings (wk) with my staff to create new menus.
  • Hands-on manager with (3) cooks delivered over 100 high quality therapeutic meals to residents. Catering.
  • Partnered with Sunrise's Marketing Director to organize tours, with perspective residents & their families; which increased residential occupancy & revenue. Other appropriate managerial duties as assigned.
Customer Service - Retail Sales Manager 03/2007 to 01/2008 Schwan Food Company Round Lake Beach, IL
  • Sold and delivered frozen food products in Lake/McHenry county to customer's home or business. Met weekly high-volume quota sales & profits, and successfully promoted products & secured new customers on routes. Used company's marketing & sales techniques to achieve sales projections.
  • Followed good sales practices and made sales presentations to potential customers utilized Point of Sales.
  • Exercised professional customer relations, displayed products, distributed catalogs and applied expertise to solve complex technical concerns. Banking transactions: payments, records & deposits.
Food Service Supervisor-(Contract-managed) 05/2004 to 03/2007 Goodwill Naval Station Great Lakes North Chicago, IL
  • Managed a recruit dining food service operation with forty (40) diverse program participants in a very fast-paced setting, served over 3000 customer meals daily. Supervised four (4) kitchen cooks in preparation, display of menu items, and overseeing portion control. Catered VIP events.
  • Directly managed, monitored and maintained the daily food production in FOH & BOH operations: ordered materials & supplies, purchased food via Food Serve Management software, controlled all food inventories, and shrinkage control. Well versed in all HACCP practices: sanitation, temperature & safety.
  • Oriented new hires, coached and trained all employees with various disabilities; facilitated varies topic training courses, scheduling, delegated tasks, audited cashier, and dismissal of employment.
  • Implemented Continuous Process Improvement by attending internal training - hold Kaizen Certificates.
Culinary Specialist/Cooking Instructor 05/1984 to 05/2004 U S NAVY Great Lakes, IL
  • Maintained an economical budget, of over $13,000,000 annually, on many Navy ships, in operations. Hands-on manager, mentored and trained over 70 kitchen subordinates in preparation and service of 18,000 plus meals served daily. Catered dignitary functions.
  • Demonstrated and taught in the lab, proper techniques and accurate application methods. Evaluated and followed-up on students performance.
  • As a Master Training Specialist, managed and delivered a training study-program for Navy instructors, to become more effective MTS trainers. 
  • Certified Culinary Instructor - instructed 400 plus students in proper cooking skills: meats, poultry, vegetables for any diet type or cuisine. Weighing & measuring ingredients: soup, sauces, scratch baking and recipe conversion.
  • Proficient in proper food storage, maintained inventory, and daily distribution. Procurement, maintained records & prepared reports.
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Entrepreneurial, growth-minded leader with extensive experience devising and launching sophisticated sales strategies within competitive markets.  Focused on fostering positive customer experiences via responsive communications and prompt issue resolution. Proven mentor, coach, and leader of high-performance sales forces.
  • Leadership
  • Recruiting
  • Culture building
  • Talent Development
  • Energetic work attitude
  • Strategic decision making
  • Social media marketing
  • Complex problem resolution
Retail Store Manager
April 2018 to Current
Sprint Store Macomb, MI
Grew revenue by improving sales and service strategies.
Instructed staff on procedures for handling difficult transactions.
Held each team member accountable for achieving brand and performance goals.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
August 2016 to Current
AT&T- Prime Wireless Macomb, MI
  • Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Explained program offerings and requirements to clients and answered related questions.
  • Collaborated with other administrative team members, human resources and the finance department on special projects and events.
  • Handled and processed confidential customers information.
December 2014 to August 2016
Millennium Wireless Technology Macomb, MI
  • Consistently ranks among top stores in terms of profit.
  • Works with Sales Director to improve operations, sales and profitability.
  • Customer advocate that transitions service solutions to customized sales recommendations.
March 2014 to December 2014
AT&T Shelby MI
  • Created strategies to develop and expand existing customer sales, which resulted in an increase in profit.
  • Worked as a team member to provide the highest level of service to customers.
  • Shared product knowledge with customers while making personal recommendations.
Education and Training
Bachelor of Science : Clinical Psychology, 2012 Central Michigan University Mt Pleasant, MI
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Professional Summary
Self motivated and customer oriented professional with eight years of leadership and account management experience. Specialize in customer service, project management, and building relationships by consistently delivering results with professionalism and a positive attitude. Can effectively support clients by providing training, ongoing support, and issue resolution and can focus on multiple priorities simultaneously. Looking for a career opportunity in an account management role.
Key Strengths and Skills
  • Prioritize tasks and effectively manage time
  • Strong communication and presentation skills
  • Effectively focus on multiple projects simultaneously 
  • Ability to work independently as well as in a collaborative team environment​
  • Develop, implement, and follow through with action items
Work Experience
AT&T November 2016 to February 2017 Account Executive
Denver, CO
  • Provided support to a territory of 9 AT&T Authorized Retail stores and 22 National Retail locations with sales training, retail operations, merchandising, and the launch of new company initiatives
  • Collaborated with local and district management to ensure compliance and increase performance at each location
  • Conducted in person visits to build relationships and trust with various accounts and addressed their specific requests
AT&T February 2009 to October 2016 Retail Sales Manager I, II, and III
Detroit, MI; Arvada, CO; Boulder, CO
  • Analyzed store's performances and developed plans to exceed sales targets, drive revenue and support company priorities
  • Managed four different retail stores with a sales team of 15 or more and oversaw all aspects related to sales performance, employee development, customer satisfaction, and inventory management within the location
  • Hired, trained, and coached employees to improve their sales results and increase customer service skills
AT&T August 2008 to January 2009 Retail Leadership Development Program
Atlanta, GA
  • Graduated from 6 month Management Training Program designed for recent college graduates 
  • Completed various classroom and in-store exercises which focussed on leadership and problem solving
  • Prepared reports and presentations summarizing training exercises and delivered them to senior executives
University of South Carolina 2008 Bachelor of Science: Business Administration Columbia, SC USA