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Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
  • Detail-oriented
  • Service-oriented mindset
  • Multitasking ability
  • Self-Motivated
  • Organization and efficiency
  • Open and clear communicator
  • Resolving conflict
  • Efficient and accurate
  • Credit card processing
  • Cash register operation
Assistant Manager 06/2014 to 05/2017 Clayton's Crab Company Rockledge, FL
  • Stocked and restocked inventory when shipments were received.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Contributed to merchandising ideas at team sale meetings.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Efficiently addressed customer issues to ensure quick and successful resolution.
  • Encouraged sales associates to cross-sell additional products.
  • Resolved customer problems by investigating issues, and answering questions.
Retail Sales Merchandiser 10/2010 to 01/2014 Mission Foods Lakeland, FL
  • Upheld stock levels and proper pricing for multiple product lines.
  • Designed and organized displays to interact and engage customers.
  • Selected merchandise based on the most favorable price and quality.
  • Generated invoices and handled merchandise returns.
  • Tracked shipping and weekly and monthly fallout.
  • Assisted in gathering and moving materials for the assigned displays.
  • Effectively communicated and coordinated execution of the planograms.
  • Built effective relationships with each store for superior customer satisfaction.

Office Manager 02/2005 to 09/2010 Multi Inventory Specialists Palm Bay, FL
  • Monitored and controlled office inventory of company resources.
  • Managed clerical needs of company employees, copying, and faxing.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Oversaw office inventory by restocking supplies and making purchase orders.
  • Maintained reception area for a positive impression of the company.
  • Generated shipment invoices, prepared packages, and courier deliveries.
Education and Training
GED Satellite High School Satellite Beach, FL, United States
This resume is created in 7 minutes.
Professional Summary

Consistent Top Performer. Hard-charging performance driven sales leader who consistently exceed quotas; proven track-record of success in tobacco and medical equipment account management. Strong customer relationship builder based on service, support and follow-through. Dynamic, articulate communicator with exceptional verbal/written communication. An experienced professionals who excels in supporting customer needs, finding solutions, handling objections and closing sales.

Core Qualifications
  • Contract Negotiations
  • New Business Development
  • Territory Management
  • Sales Forecasting

  • Relationship Management
  • Key Account Management
  • Organizational Planning
  • Strategic/ Tactical Planning
Territory Sales Representative 04/2012 Current ITG Brands Port St. Lucie, FL
  • Develop positive working relationships with store owners and store managers by serving as their tobacco product expert.
  • Manage Lorillard's promotional programs; secure and maintain point-of-purchase displays that alert customers of brand availability.
  • Perform store audits of cigarette purchases, review data and ensure the financial resources are being monitored within company guidelines.
  • Achieving assigned quantative and qualitative sales goals and brand building measures.
Provider Service Representativ 04/2010 04/2012 ALL-MED Services of Florida Orlando, FL
  • Responsible for generating reimbursement equipment sales opportunities, relationship building, marketing to increase awareness of local presence, facilitating adequate and correct documentation while ensuring ongoing customer satisfaction.
  • Establishing and maintaining relationships with physicians, hospitals, assisted living facilities and other referral sources in the medical community.
  • Continually educate clients, and market our capital equipment, home health care, and infusion services to new prospects.
  • Inherited a neglected territory that ranked last out of 5, and increased sales volume from $200,000 to $520,000 in 8 months.
  • Surpassed quotas by establishing new business with current customers, soliciting for referrals, and finding solutions to fit customer's needs.
  • Corresponded with home health care nurses and respiratory therapist to facilitate patient requirements.
  • Served as front-line support to aid in patient follow-up care via hospital visits.
  • Maintain compliance in accordance to major insurance carriers and company guidelines.
  • Maintain detailed database of prospects and customers; documented sales calls.
Territory Manager 11/2008 04/2010 ASAP Respiratory Orlando, FL
  • Solely responsible to promote and increase sales of company products and capital equipment in a professional and creative manner.
  • Secured new customer contacts in order to achieve referrals from Internalist, Pulmonologists, Cardiologists, Oncologists, Orthopedic, Podiatrist, Hospitals, Assisted Living Facilities, and Sleep centers that had minimal to no referral history.
  • Increased branch revenue by creating new business leads and servicing new accounts.
  • Opened and managed an expansive sales territory for this leading home respiratory care provider of pharmaceuticals, patient services, and durable medical equipment.
  • Charged with driving revenue growth in this under-performing region, covering 8 counties in Central Florida.
  • Responsible for daily operation, designing marketing materials, quality assurance, budgeting, inventory control, and compliance for the office.
  • Increased sales for LakeCounty from 1.5m to 2.3m average increase of almost 15%.
  • Expanded total region revenues from 2.5m to 3.2m with 2009 projected 15% growth.
  • Grew key accounts 20% to 70% in first year.
Account Manager 05/2007 11/2008 Linacre Kissimmee, FL
  • Responsible for identifying new prospects.
  • Successfully built immediate rapport and new business through cold calls.
  • Conduct on-site visits to Emergency Departments, Intensive Care, Cardiology, and Orthopedic to consult, ensure customer satisfaction, and build sales.
  • Provide comprehensive feedback to regional manager.
  • Successful in expanding traditional referral sources from 21 to >65 in 10 months.
  • Facilitate In-Service and Company Overview presentations to audiences ranging between 5 and 50 healthcare professionals twice a week or as often as budget permits.
  • Turned one of the lowest performing territories into one of the highest.
  • Increased company profit and met required quotas by 150% at plan.
Retail Sales Merchandiser 04/2003 05/2007 Scheck Company Orlando, FL
  • Established a process that fostered close partnerships with various levels of industry personnel to build relationships and gain foundation knowledge of the beverage industry.
  • Arranged open communication between supervisors and customers to facilitate a positive working rapport.
  • Responsible for organizing product displays as well as assuring proper rotation of product for maximum sales.
2007 Bachelor of Science: University of Central Florida - Marketing Orlando, FL
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Career Overview
  • Account Sales Manager with over 10 years experience offering an extensive background in customer service, sales, client relations and merchandising.
Core Strengths
  • Territory Sales Experience 
  • Relationship Marketing
  • Strong Interpersonal Skills 
  • Energetic work attitude
  •  Distribution experience
  •  Territory growth
  •  Marketing familiarity

Work Experience
Crossmark Trenton, MI Retail Representative 04/2018 to Current
  • Execute in-store retail merchandising activities as outline in project plan
  • Successfully execute work independently and/or as part of a team  
  • Ability to sell in promotional displays and features to Walmart store management
  • Communicate effectively with store personnel regarding task, sales activities, promotion and client objectives
Advantage Sales & Marketing LLC Trenton, MI Retail Sales Merchandiser for CVS Pharmacy / Convenience Stores 01/2016 to 11/2017
  • Authorized to perform monthly audit inspections at CVS Pharmacy
  • Pharmacy regulatory inspection
  • Collecting data on product pricing and product expiration dates
  • Monthly visits to independent gas stations/convenience stores
  • Introduced new products while making personal recommendations
  • Familiar with Wayne/Oakland and Macomb counties
Commercial Cleaning Business Trenton, Michigan Owner Operator 09/2012 to 01/2016
  • Started my own commercial-residential cleaning business
  • Experienced with cold calling in a friendly, professional manner
  • Determined the cost and pricing of proposals and bids.
  • Responsible for sales, purchasing, marketing, accounting, customer service, and maintaining website.
  • Supervise and inspect work of cleaning crew with prompt attention to service issues
Edy's Grand Ice Cream / Nestle DSD Plymouth, MI Route Sales Representative 08/2007 to 09/2012
  • Designated route supplying ice cream novelties
  • Delivered to independent gas stations/party-grocery stores
  • Developed long term repeat business with customers
  • Responsible for a large territory of stores
  • Maintained ice cream/food freezers to company policy
  • Conducted daily DOT pre/post-trip inspections according to a set checklist.
  • Ordered all stock/loaded/unloaded truck/weekly inventory
  • Trained new employees by providing knowledge of specific store tasks and policies.
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Professional Summary
Highly motivated sales associate with extensive customer service and sales experience. Enthusiastic Sales Representative highly effective at building productive relationships with customers and colleagues. Team player and people person with background in retail sale
  • Top-rated sales performance
  • Problem solving strength
  • Interpersonal communication skills
  • Interpersonal communication skills
  • Scheduling understanding
  • Product knowledge
  • Sales expertise
Work History
Retail Sales Representatives , Advantage Solutions Spokane Washington
Manage time and Prioritize for store call coverage Build report with clients and customers Perform merchandizing duties Maintain client objectives, Engage with store management using the latest technology to drive sales, meet goals
Route Service Merchandiser, 01/2012 to 06/2013
National Entertainment Coeur D Alene, ID
Collects money from machines and records amount.Keeps daily record of product distributed to each machine, calculates number of vends and vend ratios.Provides quality customer service through regular interaction and communication with account managers, owner, employees, and player.Communicates status of machines and customer accounts to Territory Managers.Accounts for the security of all money, machines, and merchandizes on the route. This includes reporting machine vandalism and theft as well as researching shortages/overages of money collected.Keeps machines cleaned and maintained in proper working order.This includes route maintenance as needed.Keeps daily inventory record of merchandizes taken from warehouse stock.Maintains company tools in proper working condition.Listens to and resolves service complaints.Places product in machines to maximize presentation and sales.
Retail sales merchandiser, 06/2008 to 11/2011
Advantage Sales and Marketing Surprise, AZ
Manage time and prioritize store calls, Build report with clients and customers Engage with store management using the latest technology, Communicate with Advantage solution management and with our external customers, Perform Merchandising duties Sales duties and Exceed sales goals
High School Diploma: 1984
Wallace High school - Wallace, ID
  • Exceeded sales goals
  • Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.