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Summary

I am a creative and resourceful community service professional, talented at quickly mastering new skills and processing new information. I am diplomatic and gracious with a desire to deliver exceptional customer service. While my professional background has primarily been in customer service, I am looking to transition into a career aligned with my personal passion of economic development, with the emphasis in educational equity and initiatives focused on addressing the growing crisis of homelessness.

Highlights
  • Strong leadership skills
  • Innovative problem solver
  • Highly motivated self-starter
  • Flexible team player
  • Grasps new concepts quickly
  • Excellent interpersonal skills
  • Strong communicator
  • Social networking expert
Experience
03/2019 to Current
Administrative Assistant City of Santa Monica － Santa Monica, CA
  • Assists with the development and execution of various educational and recreational events for the community
  • Assist guests in resolving disputes and discrepancies
  • Provides routine clerical support for supervisory and administrative staff
  • Prepares and makes deposits to the Revenue Division for Beach House activities and functions
  • Maintains financial program records and files for all activities
11/2013 to Current
Election Ballot Recovery Chief Clerk (As Needed) City of Los Angeles: Office of the City Clerk － Los Angeles, CA
  • Responsible for the operation of a designated election supply location
  • Works closely with community members and designated volunteer to ensure election ballots are properly distributed and collected and counted
02/2013 to 01/2019
Cash Management Lead Spectrum － Van Nuys, CA
  • Managed accounts payable and invoices from bulk and business accounts
  • Prepared and documented deposits for armed car pickup
  • Entered data into billing system accurately and efficiently
  • Collaborated with management to delegate challenging but realistic goals
  • Provided timely status updates to supervisor
05/2011 to 01/2013
Retail Sales Representative Time Warner Cable － Woodland Hills, CA
  • Collaborated with Best Buy to generate revenue for Time Warner Cable
  • Provided support to Best Buy staff to sell TWC products
  • Established connections with new and existing customers
  • Built rapport with store management and associates
  • Maintained professional and productive relationships with clients
  • Monitored and tracked monthly sales goals
09/2009 to 05/2011
Sales Representative Bloomingdale's － Sherman Oaks, CA
  • Actively created and maintained client relationships
  • Analyzed the features and benefits of new and existing products
  • Successfully attained, weekly, monthly, and quarterly sales goals
  • Prepared nightly bank deposits
09/2004 to 06/2009
Store Manager Lady Footlocker － Northridge, CA
  • Recruited, trained, and developed new staff members
  • Reviewed staff work and gave comprehensive and constructive feedback
  • Motivated staff to Increase productivity and revenue
  • Addressed questions and concerns from the general public
  • Maintained accurate files and records
Education
2005
Bachelor of Arts: Pan-African Studies California State University, Northridge － Northridge, CA
Community Service
  • Inglewood High School Site Council- Board Member
  • Inglewood Unified School District PTA- Treasurer
  • Heritage Education Group- Program Development Chair
  • L.A. Works- Homeless Initiative Volunteer

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Professional Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Self-motivated with exceptional communication and computer abilities.
Skills
  • Theft prevention training
  • Great interpersonal skills
  • Strong professional demeanor
  • Goal-oriented
  • Cash handling and management
  • Exceptional time management skills
  • Positive and friendly
  • Backroom merchandising experience
Work History
Retail Sales Representative 08/2017
Wireless Revolution – Missoula, MT
  • Described product to customers and accurately explained details and care of merchandise.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Politely assisted customers in person and via telephone.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Manager 04/2017 to 08/2017
 Happy Rider's – 2901 brooks st, Missoula, MT, 59801
  • Counted cash drawer and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Generated repeat business through exceptional customer service.
Seasonal Sales associate 11/2016 to 03/2017
 Giftolog – 2901 Brooks st, Missoula, MT, 59801
  • Greeted customers entering the Kiosk zone to ascertain what each customer wanted or needed.
  • Maintained friendly and professional customer interactions at all times.
  • Emphasized product features based on analysis of customers' needs.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Maintained Kiosk cleanliness and professional appearance for day to day operation's.
Asset protection 04/2015 to 08/2015
 Best Buy – 2640 N reserve st, Missoula, MT, 59808
  • Greeted Customer's as they entered the building and asked them how I could assist them in directing them to a section of the store.
  • Performed surveillance of suspects and customer's alike using a CTV system and camera's to keep store loss below a quarterly 5% margin.
  • Inspected equipment and store materials to identify the cause of employee errors and product defects.
  • Secured all doors in the office and main building at end of day alongside closing manager.
  • Wrote reports on property damage, theft and presence of unauthorized persons on property.
Driver/Jumper 05/2014 to 08/2015
 Garda World Logistics – 9845 derby drive, Missoula, MT, 59808
  • Completed daily maintenance on route vehicle and safe room to insure smooth daily operation.
  • Was responsible for large amount's US currency going from bank location's to store accounting vault's.
  • Insured that customer money was all accounted for and handed over to the bank at end of day.
  • maintained a tight security on money in between location's to insure employee and asset safety.
  • Completed all above item's on a tightly timed daily route while also maintaining a professional and courteous customer service with the store and bank management.
Security Guard 04/2013 to 01/2014
 Southgate Mall security – 2901 Brooks st, Missoula, MT, 59801
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors before and after mall hour's.
  • Circulated among visitors, patrons and employees to preserve order and protect property, while also providing great customer service to everyone.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences in the building and out in the parking lot.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Education
High School Diploma: 2007 Hellgate Highschool - Missoula, MT

This resume is created in 7 minutes.
Summary
A Retail Sales Representative for United States Gypsum (USG). An effective leader, organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Education
Bachelor of Science: Applied Physiology and Sport Management 2016 Southern Methodist University Dallas, TX
SMU Men's Soccer Team 2016 NCAA Division 1 Varsity Student-Athlete Dallas, TX
  • Challenged daily to excel in the classroom and on the soccer field
  • Worked on mastering time management skills  
  • Focused on discipline, teamwork and competitiveness  
  • Strived for strong academic achievement while pursuing proficiency on the soccer field
Work Experience
Retail Sales Representative - Home Improvement (Dallas, CO, UT, OK, AR) 08/2017 to Current United States Gypsum, Co. Dallas, TX
  • Build strong business relationships with all levels of management, contractor sales teams and associates in the retail centers in the Dallas, Texas market.
  • Increase sales by coordinating and executing training with store associates and service companies on USG products, thereby increasing name recognition, product knowledge and USG loyalty.
  • Ensure excellent service of retail big box accounts by establishing relationships with outside service company managers and reps. 
  • Actively seek ways to promote innovative USG products in line with organizational goals within retail big box accounts.
Recruitment/Operations Intern 08/2016 to 12/2016 SMU Football Offices Dallas, TX
  • ​Aid the Coordinator of Recruiting Operations with creating marketing ideas, and organizing recruiting brochures, mail outs and letters.
  • Involved in constructing schedules for SMU Men's Football home and away games.
  • Gained experience with software such as recruiting radar.
Student Ambassador 08/2014 to 05/2015 Sport Performance and Leadership Ambassador Dallas, TX
  • Represent the department on behalf of majors.
  • Attend events with the President, Dean and other officials who play key roles in the success of the Program.
  • Act as Student spokesperson and represent fellow students within the major and voice any concerns or suggestions that would help with the progression of the program.
Assistant Coach 08/2016 to 11/2016 Zion Lutheran Church & School Dallas, TX
  • Assist in on-field coaching and organizing training sessions for players.
  • Act as liaison between coach and players to disseminate critical information.
  • Make sure players, equipment and facilities are well-prepared and organized.
Coach and Counselor 06/2016 to 07/2016 SMU Men's and Women's Soccer Camps Dallas, TX
  • Mentor young athletes in their pursuit of next-level achievement
  • Design and execute training sessions
Awards and Achievements
  • Captain of SMU Men's Soccer Team
    • Starting in spring, 2014, I was chosen to be the captain of the nationally recognized SMU Men's Soccer Team as only a sophomore. I led the Mustangs to two consecutive seasons in the NSCAA Top 25 with a highest ranking of 7, a conference championship, and the NCAA Tournament Sweet Sixteen in 2015.
  • Student-Athlete Academic Honor Roll (2015-2016)
Key Strengths and Skills
  • Strong Competitor
  • Public Speaking
  • Industrious Learner and Achiever
  • Proficiency in:
    • Windows 10
    • Microsoft Word, Excel, and PowerPoint
Leadership and Activites
  • Dallas Area Habitat for Humanity
  • Mercy Side Dallas Soccer Clinic

This resume is created in 7 minutes.
Professional Summary
Proficiency in the following: blood collections by venipuncture and capillary technique from patients of all age groups, urine drug screen collections. Skilled Medical Technologist with current ASCP and phlebotomy certification, three years in a research laboratory and a Diploma degree in medical technology. Medical Laboratory Technician with 10 years calibrating and adjusting malfunctioning equipment, as well as completing routine and emergency maintenance on laboratory instruments. Reliable and highly accurate Phlebotomist focused on quality completion of all lab procedures under tight deadlines. Works well under pressure.
Skills
  • Phlebotomy knowledge
  • HIPPA compliance
  • Sharp critical thinker
Work History
Medical Labortory Assistant III, 11/2004 to Current
 Memorial University Medical Center – 4700 Waters Avenue Savannah Georgia 31404
  • Patient Care
  • Customer Service
  • Excellent Lab Practices
  • Certified Phlebotomy Technician
  • Phlebotomy Knowledge
  • Excellent Communication Skills
  • Quality Control
  • Medical Terminology Knowledge
  • Medical Assistant
  • Sterile Field
Practice Represetativie/ New Patient Registration, 03/2006 to 02/2013
 Georgia Eye Institure – 4720 Waters Avenue
  • Customer Satisfaction
  • Data Entry
  • Active Listening Skills
  • Greeted Customers
  • Positive Customer Experiences
  • Team Player
  • Customer Assistance
  • Energetic Work Attitude
  • Dedicated Representative
  • Resolved Product Issues
  • Team Member
  • Interfaced With Clients
  • Credit Transactions
  • Communication Skills
  • Resolved Client Conflicts
  • Additional Revenue Through Upselling
Practice Representative, 11/2004 to 03/2006
 UrgentOne Memorial Health – Savannah Mall
  • Customer Satisfaction
  • Data Entry
  • Active Listening Skills
  • Strong Organizational Skills
  • Greeted Customers
  • Positive Customer Experiences
  • Team Player
  • Customer Assistance
  • Energetic Work Attitude
  • Dedicated Representative
  • Weekly Sales Reports
  • Sharp Problem Solver
  • Contributed To Company Success
  • Resolved Product Issues
  • Team Member
  • Interfaced With Clients
  • Credit Transactions
  • Product Assistance
  • Skilled In Sales Techniques
  • Communication Skills
  • Conflict Resolution
  • Resolved Client Conflicts
ReSale Sale Representative, 10/2003 to 08/2004
 A D T Security – Savannah, Georgia
  • Shared Product Knowledge
  • Professional Customer Interactions
  • Dedicated Team Player
  • Excellent Time Management
  • Accountable Retail Associate
  • Always Friendly And Helpful
  • Team Member
  • Communication Skills
  • Excellent Communication Skills
  • Time Management
  • Microsoft Word
  • Basic Clerical Knowledge
Retail Sales Representative, 01/2004 to 07/2004
 Air Gate PCS Sprint PCS – Savannah, Georgia
  • Microsoft Word
  • Basic Clerical Knowledge
  • Store Manager
  • Customer Service Experience
  • Cash Registers
  • In-Store Purchases
  • Counting Cash
  • Time Management
  • Highest Level Of Integrity
  • Excellent Communication Skills
  • Credit Payments
  • Communication Skills
  • Always Friendly And Helpful
  • Accountable Retail Associate
  • Perfect Attendance Record
  • Special Merchandise Orders
Sales Account Manager/ Retention Specialist/ Product & Customer Support Specialist, 07/1999 to 04/2003
 Pitney Bowes Direct – Savannah, Georgia
  • Shared Product Knowledge
  • Professional Customer Interactions
  • Dedicated Team Player
  • Team Player
  • Excellent Time Management
  • Special Merchandise Orders
  • Perfect Attendance Record
  • Accountable Retail Associate
  • Team Member
  • Communication Skills
Customer Relation/ Sales Representative, 05/1998 to 07/1999
 Air Tran Airlines – Savannah, Georgia
  • Time Management
  • Microsoft Word
  • Basic Clerical Knowledge
  • Customer Service Experience
  • Excellent Communication Skills
  • Communication Skills
  • Team Member
  • Always Friendly And Helpful
  • Perfect Attendance Record
Unit Clerk/ Emergency Room Technician/ Certified Nursing Assistat, 02/1985 to 04/1998
 St Joseph Hospital – 11705 Mercy Boulevard, Savannah Ga 31419
  • Patient Assessments
  • Medical Terminology Knowledge
  • Quality Assurance Procedures
  • Patient Care
  • Medical Records
  • General Public
  • Medical Center
  • Hands-On Medical Experience
  • Hospital Staff
  • Skilled Problem Solver
Education
High School Diploma: 1977
 Tompkin\'s High School - Savannah Georgia
Associate of Science: Medical Assistant, 1994
 Savannah Technical College -
Certifications
Certifications Phlebotomy

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