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Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
  • Networking capabilities
  • Delegates tasks
  • Innovative problem solver
  • Highly motivated self-starter
  • Flexible team player

  •  Eager to learn
  •  Exceptional listener 
  •  Excellent interpersonal skills
  •  Strong communicator
  •  Social networking expert

Successfully maintains and builds relationships with clients, resulting in increased revenue, and decreased voluntary disconnections by 8%.

Retail Sales Specialist
Van Nuys, CA
Spectrum/ Feb 2013 to Current
  • Identify opportunities to generate sales
  • Demonstrate proficiency in creating and selling value.
  • Efficiently manage internal and external customer escalations.
  • Meeting and exceeding sales targets.
Retail Sales Representative
Woodland Hills, CA
Time Warner Cable/ Jun 2011 to Feb 2013
  • Liaison between Time Warner and Best Buy 
  • Continuous coaching with Best Buy staff on TWC products.
  • Establishing connections with new and existing customers 
  • Build rapport with store management and associates.
  • Maintained professional and productive relationships with clients.
  •  Responsible for meeting monthly sales goals. 
Sales Representative
Sherman Oaks, CA
Bloomingdale's/ Oct 2009 to Jun 2011
  • Actively created and maintained client relationships.
  • Understanding the features and benefits of new and existing products.
  • Successfully attained, weekly, monthly, and quarterly sales goals
  • Daily banking procedures.
Store Manager
Northridge, CA
Lady Footlocker/ Oct 2004 to Jul 2009
  • Recruited, trained, and supervised new staff members.
  • Reviewed staff work and gave comprehensive and constructive feedback.
  • Maximizing sales to meet and exceed sales goals.
  • Addressed questions and concerns from the general public.
  • Maintained up-to-date and accurate files and records.
Assistant Manager
Sherman Oaks, CA
Lady Footlocker/ May 2002 to Oct 2004
  • Complete administrative duties and scheduling.
  • Leader in sales on the floor.
  • Achieving personal and store sales goals.
  • Worked with store manager to coach and train sales team
The Body Shop Inc
Sherman Oaks, CA
Senior Assistant Manager/ Mar 2001 to May 2002
  • Created and attained sales goals daily.
  • Drove sales through promotions and sales incentives.
  • Daily maintenance and upkeep of the store.
  • Demonstrated features and benefits of products to customers.
Public Relations UCLA Extension Los Angeles, CA In Progress
Bachelor of Arts: Pan-African Studies California State University, Northridge 2005 Northridge, CA
This resume is created in 7 minutes.
  • Talented multi-tasker
  • Results-oriented
  • Teamwork / Collaboration
  • Customer-oriented
  • Exceptional communication skills
  • Strong conflict resolution skills
Work History
09/2016 to 03/2019
Social Media Specialist The Essential Company LLC Los Angeles, CA
  • Design and launched official website:
  • Boosted website traffic by 130% by creating an integrated social media strategy on Instagram.
  • Coordinated and participated in promotional activities: info sessions, teaching classes, social events etc. 
01/2015 to 10/2016
Business Manager Shenzhen Hechuang Technology Co., Ltd. Shenzhen , Guangdong(China)
  • Drove the short-term and advanced promotional planning processes.
  • Maintained up-to-date account distribution information.
  • Coordinated upper management's market visits and key account calls.
08/2012 to 02/2015
Retail Sales Specialist Sermoneta Gloves Co., Ltd. Boston, Massachusets
  • Consistently hit and exceeded sales goals by 20%.
  • Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
  • Planned and led two training sessions to promote sales team professional development and sales goal reinforcement.
  • Maintained and organized a customer database of over 350 clients nationwide.
Bachelor of Science: Marketing And International Business Management
University Of Massachusetts Boston - Boston, MA
  • Coursework in Economics, Consumer behavior, International Trade, Accounting, Digital Marketing
  • Dean's List every year
  • GPA 3.8
  • Real Estate License--on going  
  • Certified First Aid
  • Certified CPR
Additional Information
Bilingual in Mandarin and English
This resume is created in 7 minutes.
  • Solid team player with upbeat, positive attitude.
  • Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Results-driven Customer Experience Coordinator with proven ability to establish rapport with clients.
  • Reliable Customer Service Representative with extensive track record in demanding sales and credit environments.
  • Highly enthusiastic customer service professional with four years client interface experience.
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Energetic work attitude
  • Top sales performer
  • Customer service expert
  • Adaptive team player
  • Opening/closing procedures
  • Large cash/check deposits expert
  • Active listening skills
08/2015 to 05/2017
Retail Sales Specialist Macy's Bartlett, TN
  • Met and exceeded targeted sales goals.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Received and processed cash and credit payments for in-store, over the phone, and online purchases.
  • Described use and operation of merchandise to customers.
  • Placed special merchandise orders for customers.
  • Created strategies to develop and expand existing customer sales, which resulted in an increase in monthly sales.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
    Verified that all merchandising standards were maintained on a daily basis.

05/2017 to 02/2018
Customer Experience Coordinator Marshalls Cordova, TN
  •  Created training manuals targeted at resolving even the most difficult customer issues.
  • Monitored the daily activities of  customer support teams.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints.
    Developed rapport with the customer base by handling difficult issues with professionalism.

Education and Training
Business Southwest Tennessee Community College - Macon Cove Campus Memphis, TN, United States
Fashion Merchandising Southern New Hampshire University Hooksett, NH, United States
High School Diploma Houston High School Germantown, TN, United States
Training Confrences and Committees
  • Loss Prevention Conference (Extended training)
  • Coordinator Conference (Extended training) 
  • EAG (Engagement Committee)
This resume is created in 7 minutes.
I\'m looking for a full-time position in customer service. I am very detailed organized, friendly, and outgoing, as well as a quick leaner. Enjoy working with people, and I am willing to expand as well as learn with your company.
  • Cashier
  • People-oriented
  • Customer service-oriented
  • Detailed
  • Friendly demeanor
  • Strong work ethic
  • Child Care
  • General Office Duties
Work History
March 2013-May 2016 House Keeper | Sleep Inn Phone# | 2772 Pennsylvania Ave. Charleston, WV 25305
  • Changed bed linens and collected soiled linens for cleaning.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Transported cleaning products and equipment to and from the utility rooms.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

August 2012-January 2013 Care Giver | South Charleston Child Development Center | 261 Stauton Ave.South Charleston, WV 25303 Phone#
  • Maintained a child-friendly environment by allowing frequent access to outdoor activities.
  • Organized small groups of children while transiting to and from outdoor play.
  • Dressed children and changed diapers.
  • Communicated regularly with parents about daily activities and behaviors.

January 2011-June 2012 Cashier,Sandwich Maker | Subway Phone# | 1605 Kanawha Blvd. Charleston, WV 25387
  • Operated a cash register for cash, check and credit card transactions.
  • Stocked and replenished merchandise according to store merchandizing layouts.
  • Alerted customers to upcoming sales events and promotions.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

April 2009-November 2011 Custodian | Mills Properties | Charleston, WV No longer in business
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Steam cleaned and shampooed carpeted areas.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Washed and spot-cleaned files, desktop, office glass, partitions, doors and walls.

August 2002-May 2004 Retail Sales Specialist | Krispy Kreme | 42 Riverwalk Plaza, South Charleston, WV 25303 Phone#
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Built relationships with customers to increase likelihood of repeat business.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Boxed doughnuts on an assembly line .
  • Made doughnuts by the stores policies.

2009 GED: Garnet Career Center, Charleston, WV
  • Lynn Horton
  • Brandi Goff
  • Sherry Douglas