Retail Sales Supervisor resume examples

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Professional Summary
Skilled sales professional with 13 year track record of success. Highly results oriented with unsurpassed interpersonal and communication strengths. Energetic with strong work ethic and driven nature.

    • Expert in Sales Merchandising
    • Outstanding Customer Service
    • Exceptional Multi-tasking and Problem Solving Skills

    • Strong Client Relations
    • Goal and Detail Oriented
    • Well-versed in Multiple Computer Applications
Some College: Business, Rockland Community College - Suffern, NY
 Completed 2 years studying Business.
Work History
President/Owner of Automotive Car Performance Parts Website, 02/2009 to Current
MODDICTION Mooresville, NC
  • Specializing in import and domestic car and truck performance parts sales and development, while gaining extensive knowledge in the car and truck industry. 
  • Grew business from $500 investment to over $1,000,000 in annual sales. 
  • Established and integrated the functional strategies of the company utilizing business expertise to reach financial/operational goals and objectives.
  • Managed business finances, including paying vendors and suppliers for products and services rendered.
  • Enhanced website functionality, user experience, online brand positioning, and advertising.
  • Developed sales and marketing plans and programs for company.
  • Generated additional exposure and revenue through social media and enthusiast forum marketing. 
  • Created new revenue streams by cultivating successful partnerships with leading auto part manufacturers and distributors.
  • Routinely answer customer questions regarding merchandise and pricing.
Assistant Store Manager, 05/2007 to 01/2009
Sears Paramus, NJ
  • Reported to the district manager regarding all store and staff issues.
  • Conducted store inventories once per quarter.
  • Scheduled and led daily and weekly store meetings for all employees, as well as a monthly meeting for store and district management.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Managed staff of 125 sales associates, 15 team leaders and 8 department managers.
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
  • Conducted 1 security audit per month to identify potential problems related to physical security, staff safety and asset protection, including all investigations into customer and employee fraud and theft.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
Retail Sales Supervisor, 03/2006 to 04/2007
Sears Nanuet, NY
  • Approved all sales staff budget expenditures.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Completed stock orders and managed inventory levels.
  • Trained all incoming sales team members.
  • Supervised a sales force of 30 sales associates.
  • Developed a comprehensive training program for new sales associates.
  • Exceeded daily, weekly, monthly and annual sales goals.
  • Responded to all customer inquiries and grievances thoroughly and professionally.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
Sales Associate, 09/2004 to 03/2006
Sears Nanuet, NY
    • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    • Educated customers on various merchandise options while providing outstanding customer service.
    • Influenced customers to apply for department store credit and/or partake in store promotional offers.  
    • Wrote, negotiated and finalized sales contracts.  
    • Prepared merchandise for sales floor.
    • Suggested accessories and complementary purchases.
This resume is created in 7 minutes.
Professional Summary
Inventory management Computer literate Results-oriented mindset Clean and professional Accurate money handling Decision-making Team leadership experience Organization Employee training
  • Excellent customer service skills
  • POS systems
  • Customer relations
  • Merchandising
  • Goal-oriented
  • Word processing
  • Staff training and development
  • Opening and closing procedures
  • AS/400
  • Critical thinking
  • Attention to detail
  • Independent worker
Work History
Client Performance Associate May 2017 - Aug 2017
Frontline Technologies Solutions chicago il
  • Reordered inventory when it dropped below predetermined levels.
  • Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Resolved problems with malfunctioning products.
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Added new material to file records and created new records.
Supervisor Aug 2007 - May 2017
The North Face Chicago, IL
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Completed stock orders and managed inventory levels.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Operated a POS system to itemize and complete an average of Number customer purchases.
  • Strong leader of customer support staff.
  • Cross-trained and backed up other customer service managers.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
Floostock Associate Nov 2004 - Jul 2007
Crate and Barrel Chicago, Illinois
  • Trained staff to deliver outstanding customer service.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Recommended and helped customers select merchandise based on their needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
Concession Cashier Jun 2005 - Sep 2005
Levy Restaurants Chicago, Illinois
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers.
  • Attempted to limit problems and liability related to customers\\' excessive drinking Checked patrons\\' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
Price Administrator Feb 2002 - Mar 2005
Walgreens Chicago, Illinois
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Offered direction and gave constructive feedback to motivate team members.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Trained staff to deliver outstanding customer service.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
Retail Sales Supervisor Nov 2001 - Feb 2003
Marshall Field's Chicago, IL
  • Recommended merchandise to customers based on their needs and preferences.
  • Contributed to team success by exceeding team sales goals by 50%.
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Trained and developed new associates on POS system and key sales tactics.
  • Conducted store inventories once per quarter.
Human Recourses Management 2015
Penn Foster College Scranton, PA
Human Recourses Management Some College Coursework in Human Recourses Management
High School Diploma: Office Administration 2006
James Madison High School Norcross, GA
Office Administration Certifications in Customer Service, Operations Management, Human Recourses, Music Theory, Introduction to Music Business Project Management