Retail Store Assistant Manager resume examples

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Professional Summary
Highly motivated and results-driven warehouse professional bringing 10+ years of leadership experience.  Possesses exceptional organizational skills and attention to detail.  Team player and natural leader with excellent communication skills.  Successful at streamlining warehouse procedures and operations.   Willing to go the extra mile to meet tight deadlines and reach company goals.
  • Safety Conscious
  • Troubleshooting
  • Deadline driven
  • Fast learner
  • Hard working and self motivator
  • Excellent attention to detail
  • Continuous improvement
  • Staff training and development
  • Scheduling & planning
  • Highly dependable

Work History
Packaging Coordinator, 10/2015 to Current
Hubbards Ltd, Mangere Auckland
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Actioned GMP and maintained the warehouse in compliance with OSH safety standards.
  • Transfer/Transact all interdepartmental movements for traceability.
  • Consolidate stock returns from production to minimise multiple locations.
  • Coordinated with production team leaders to expedite daily production orders.
  • Loaded and unloaded pallets from trucks & actioned put aways into locations.
  • Receive and receipt incoming goods into AX system from suppliers.
  • Update Customer dispatch log sheet with all incoming goods.
  • Action and communicated returns of out of spec/damaged stock from supplier.
  • Prioritised Picking of part pallet first to maintain FIFO inventory practise.
  • Maximized production output by shipping packaging orders on time and accurately.
  • Assisted Logistics Manager with site projects and SOP improvements.
  • Process stock return at end of production run & transfer in AX system
  • Operate a reach forklift to move  stock and other materials to and from storage and production areas and loading docks.
  • Read & prioritise picking of orders according to 48 hour production plan.
  • Communicate shortages or over deliveries with supplier and actioned returns.
  • Carry out daily cycle counts and resolve discrepancies.
Finished Goods Warehouse Manager, 06/2013 to 10/2015
Hubbards Ltd, Mangere Auckland
  • Assist Logistic Manager determine the most cost-effective procedures and routes for shipments.
  • Translated business needs and priorities into actionable logistics strategies.
  • Gathered, logged and monitored all shipping data.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Managed shipment schedules to maximize productivity and cut costs.
  • Monitored the warehouse work flow for 14 employees.
  • Assigned shipments to carriers via TMS and Ecargo systems.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • Coached 14 other employees and assisted with quarterly performance reviews.
  • Hold daily H&S tool box and operation meetings
  • Assist Logistic Manager budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
  • Recommended investments in technology, capital, equipment systems and other assets to improve service quality.
  • Oversaw return and exchange processes from customer to warehouse
  • Ensure daily GMP & forklift checks have been actioned.
  • Oversaw imports/exports as TFO, ensured strict MPI compliance to processes and documentation
  • Monitored chep pallet account transactions & conduct weekly stocktakes
Finished Goods Warehouse Team Leader , 07/2012 to 06/2013
Hubbards Ltd, Mangere Auckland
  • Supervise a team of 8 store man
  • Organise temp staff induction & distribute daily workload
  • Organise & prioritise export container loadings & documentation
  • Communicate domestic/export deliveries with freight forwarders
  • Oversee forklift maintenance, repair & license bookings
  • Lead daily H&S toolbox meetings  & resolve staff related concerns
  • Report weekly workload and advise work plan to achieve outcome
  • Organise & prioritise picking for daily orders
  • Assist & organise staff in quarterly/annual stocktakes
  • Efficiently work with AX inventory systems & company software applications
  • Log all container & daily order movements into a spreadsheet for record keeping


Team leader, 12/2010 to 07/2012
Cerebos Greggs Ltd Auckland
  • Supervise 7 staff and distributed daily picking of orders and loading of trucks
  • Effectively liaised delivery using ecargo & tms systems for prompt pick up and delivery of goods.
  • In the case of short staff, operated an electric pallet train, reach & counter balance forklifts to pick, replenish orders, unloading of trucks and containers.
  • Assisted customers with product enquiry and locations.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Achieved a 98% on-time shipment rate.
  • Maintained accurate stock records and schedules.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Oversaw hiring and training of new employees from temp agencies.
  • Tracked time spent on assignments each day for productivity reporting.
  • Assist Warehouse Supervisor in daily H&S tool box meetings by reporting any health and safety hazards and incidents advised by staff.
Store person 2IC, 12/2008 to 12/2010
Freshmax Ltd Auckland
  • Picked customer orders in a fast and accurate manner to company & customer satisfaction.
  • Devanned export goods and assisted MAF in their inspections
  • Performed data entry of incoming/outgoing goods into SAP system.
  • Ensure all incoming/outgoing goods are in good condition before sign off
  • Operated an electronic & diesel fuel counter balance fork lift & reach hoist.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads.
  • Offered product samples, answered questions and helped customers find items.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Assist team leader and oversaw overnight store operations, including issuing staff assignments and creating production & picking lists.
  • Weighed, packaged and labelled produce, following proper dating procedures.
  • Cleaned produce shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Verified all deliveries against invoices and completed shortage and overage reports.
  • Developed knowledge about products and sales items to answer shoppers' questions.
Retail Store Assistant Manager, 12/2006 to 11/2008
Flavor Clothing Retail Westfield New Lynn, St Lukes, Manukau


  • Counted cash drawers and made bank deposits
  • Listened attentively to customer complaints and offered reasonable solution resulting in customer referrals and good reputation for store.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the area store manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • TFO & AP Certificate, MPI, 2013
  • Full drivers, Counter balance & Reach forklift licenses
  • Korean Language Training-Mission Training Centre Provo USA, 2004 - 2005
  • Teachers training Course-Institute of Teaching (IOT) Busan KOREA, 2004
  • Mount Roskill Grammar Prefect in form 6 and 7, 2001 - 2002
  • 1st XV Rugby captain tour to Argentina 2002
  • 1st XV Rugby finalists 2002
  • 1st X111 Rugby league captain 2001
  • Cultural Group leader (Tongan)
High School Diploma: 2002
Mount Roskill Grammar School - Auckland
  •  Mount Roskill Grammar School - 1
  • Auckland7th Form Bursary Subjects Taken: Statistics, English, Sport Science,
  • Geography6th Form Certificate Subjects Taken: English, Sport Science, Chemistry, Geography
  • 5th Form NZQA School Certificate Subjects Taken: English, Science, Mathematics, Electronics, IT Computing  
Rugby league, volleyball, soccer, teaching & learning new languages, listening to uplifting music
Is fluent in speaking English, Tongan and Korean languages