Retail Store Manager resume examples

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Summary
Experienced retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising, recruiting and training.
Skills
  • Exceptional leader
  • Budgeting
  • Merchandising
  • Store operations
  • Outstanding communication
  • Results driven
Experience
02/2018 - Current San Francisco, CA
Retail Store Manager
  • Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
  • Recruited, interviewed, hired, developed, evaluated, coached and counseled employees
  • Maintained store's appearance and merchandising with ongoing marketing campaigns
08/2017 - 02/2018 San Francisco, CA
Retail Shift Lead
  • Provided excellent customer service using effective interpersonal and problem-solving skills
  • Handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly
  • Ordered, received, stocked, and managed inventory; oversaw daily, weekly, and monthly audits of inventory to ensure accuracy
Education and Training
2017 San Francisco, CA
Bachelor of Science in Apparel Design and Merchandising San Francisco State University
Community Service
Volunteer at United For Health
  • Ensure quality creation and timely distribution of newsletter and email communications with staff, volunteers, and applicants; oversee and manage website.
 

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Professional Summary

Trustworthy professional with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity. Dedicated to motivating higher sales through incentives and positive reinforcement.

Skills
  • Team leadership
  • Proficient in Microsoft Office
  • Time Management
  • Excellent written and verbal communication skills
  • Dependable and reliable
  • Marketing strategy
Work History
Pest Control Service Technician, 08/2019 to Current
TerminixRedding, CA
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
  • Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Earned strong positive feedback from customers demonstrated through positive social media reviews.
Retail Store Manager, 03/2017 to 08/2019
Amtel LLC.Dallas, TX
  • 2017 & 2018 Annual Winner Circle recipient.
  • Worked with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Assistant Store Manager, 08/2016 to 03/2017
Amtel LLC.Southlake, TX
  • Assist the RSM with scheduling, coverage, and resource planning to ensure the store has the right number of employees in the right roles at the right times.
  • Taken the lead in developing, training and managing assigned team, with RSM maintaining ultimate decision making responsibilities for evaluations, discipline and staffing (hiring/firing/promoting).
  • Train and developed new associates on POS system and key sales tactics.
Solutions Specialist, 01/2015 to 05/2016
Verizon WirelessChicago, IL


  • Effectively networked throughout the city bringing in new clientele.
  • Consistently exceeded monthly sales goals-quotas.
  • Generated repeat business through exceptional customer service.
  • Closed multiple SMB accounts. 
Assistant Store Manager, 07/2013 to 08/2014
T-Mobile USAFort Worth, TX


  • Recruited, interviewed, hired, and trained qualified sales associates based on the day-to-day needs of the business.
  • Ensured the integrity of inventory and cash in the store environment at all times.Implemented new store programs and be proactive in creating new sales initiatives.
  • Lead team members to ensure store meets quota on a monthly basis.
Senior Retail Sales Leader, 10/2006 to 07/2013
T-Mobile USAFort Worth, TX
  • Continuously achieved revenue figures above sales goals\ by 20% or more.
  • Awarded numerous sales awards including: Winners Circle 2008, Quarterly Winners Circle for 2006, and 2009.
Education
High School Diploma: 2002
Crowley High School - Crowley, TX
Certifications

Completed entire Career Development Program (CDP) with T-Mobile corporate.

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Professional Summary
Pragmatic psychology student aspiring to attend nursing school with prior management experience and exceptional customer service skills. Desires a challenging role in the field of health sciences in order to foster interpersonal skills in a clinical setting.
Skills
  • Client Relations
  • Microsoft Office Skills
  • Office Administration
  • Statistical Analysis and Data Mining (SPSS)
  • Store and Inventory Management
  • QuickBooks
  • Retail Sales
  • ShoreTel
  • Project management & supervision
  • Gather, analyze & interpret Data
  • Client relations
  • Excellent ability to apply new concepts and specialized knowledge
  • Report writing
  • Critical thinker
  • Strong interpersonal skills
Work History
09/2016 to 07/2017
Server Prime Smokehouse Montreal, QC
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
02/2013 to 08/2014
Receptionist and Administrative Assistant Elfe Juvenile Products Montreal, QC
  • Received and relayed telephone calls, inbound/outbound post, and faxes to appropriate contact(s) Prepared small order Intra-Canada and International shipments upon request Monitored and maintained book of accounts and other databases on a continual basis Provided daily assistance to all departments in various clerical tasks Trained new Consumer Service personnel.
07/2012 to 09/2012
Wholesale Sales Representative SMD Importations Inc Montreal, QC
  • Assisted General Manager with stock balancing, processing of in-store sales, and sales promotion.
  • Conducted customer follow-ups for purchase orders and shipments.
05/2011 to 08/2012
Retail Store Manager Boutique Kar Montreal, QC
  • Supervision of all elements of day-to-day store operation: product inventory, sales promotion, merchandising, item pricing, store displays, customer service Responsible for the selection, employment, and training of staff Calculated weekly payroll, profit reports, handled work scheduling, cash deposit Kept a clean, safe, and friendly environment for clients and employees.
01/2010 to 06/2011
Sales Associate The Children's Place Pointe-Claire, QC
  • Supplied professional customer service, conducted monetary transactions Itemized and marketed inventory for assembly of store merchandise presentation Assistant to Finance Director of Sixty Canada Retail Inc.
12/2009 to 02/2010
Mark Edwards Group Inc Montreal, QC
  • Reconciled supplier contracts by telephone, fax, and email Prepared correspondence, accounting and financial documents for analysis Updated and consolidated supplier records on new databases Data entry for international store transactions.
Education
2017
Bachelor of Arts: Psychology
Concordia University - Montreal
2010
Diplôme d'études collégiales (DEC): Psychology profile
Dawson College - Montreal, QC
Languages
English (Native or bilingual proficiency) French (Native or bilingual proficiency) Spanish (Elementary proficiency)
Interests
Community Service , Energy Exchange Program, Volunteer, Moksha Yoga West Island, 2014 Volunteer, Old Brewery Mission, 2005-2008 Château Dollard, 2004

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Professional Summary
Top-performing sales professional with the entrepreneurial vision and leadership skills to drive expansion. Meets goals through strategic business planning and innovative sales initiatives.
Skills
  • Dedicated to meeting the expectations and requirements of internal and external customers.
  • Maintain high level of integrity and accountability.
  • Expert at Building Relationships
  • Resource planning
  • Enthusiastic yet professional demeanor
  • Self Motivated
  • Utilize strategic client hunting practices
  • Able to work in fast paced environment.
  • Empowers high - efficient teams.
  • Train and developed team members.
  • Experience with SAP
  • Excellent Persuader
  • Experience with CRM tools
  • Team Motivator
  • Enjoys Challenges
  • Efficient in fast paced environments
  • Telecommunications equipment
  • Supporting VoIP
  • Strong communication skills
  • Interpersonal skills
  • Managing multiple projects simultaneously
  • Community leadership
  • Knowledge of Marketing
  • Problem Finder
  • Superior verbal and written communication skills
  • Brand development and management
  • Expert with Microsoft Office
  • Great Prospector
  • Great attention to detail
  • Plan and prioritize
  • Works great in team environment
  • Customer relations
  • Ability to communicate complex problems
  • Knowledge of Planning
  • Client Management Experience
  • Working with shifting priorities
  • Analytical and critical thinker
  • Fast learner
  • Adobe and Adobe Flash proficiency
  • Microsoft Office Specialist (MOS) Expert
  • Perfect Attendance Award
  • Team player
  • Proven track record of consistent territory growth and quota obtainment.
  • Expert at Building Relationships.
  • Marketing strategy
  • Expert at partnering and negotiating with team
Work History
National Business Account Executive , 01/2015 to 04/2017
AT&T Corporate Atlanta, GA
  • Significant business analysis skills with in-depth retail experience and mid to large business corporations.
  • Proactively growing customer relationships within an account while expanding their understanding of the customer's business.
  • Developed program plans, goals, objectives, and milestones for evaluating and measuring the effectiveness of operations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Develop long-term strategic relationships with key accounts.
  • Participated in special projects, external audits, evaluations and process improvements.
  • Accelerate customer adoption through education and engagement.
  • Manage numerous accounts concurrently & strategically.
  • Ability to find and interpret business revenues and there interest. 
  • Developed and managed communications strategies, plans and budgets.
  • Techniques of publication preparation, and design of brochures, displays and visual aids.
  • Created interactive digital presentations for executives.
  • Coordinated trade shows, media buying and planning, sales promotions and direct mail campaigns.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and objection handling documents.
  • Develop educational materials for a variety of audiences (i.e. pamphlets, posters, coloring books, public service announcements).
  • Create and build lasting relationships with business and internal employees.
  • Identify and respond to corporations issues and concerns.
  • Maintain and prepare accurate records for reporting purposes. 
  • Satisfy customer requirements with personalized attention, without compromising the team or company objectives.
  • Monitor daily targets for respective territories and make necessary outbound calls to achieve set volume targets. 
  • Processing customer orders into the sales system in a timely, accurate, and profitable manner. 
Retail Store Manager, 10/2013 to 01/2015
AT&T Hiram, GA
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Researched clients business issues and goals to offer appropriate solutions.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies
  • Lead and Coach Team Members to deliver great results
  • Maintained Operations, Performance and Financial Management.
  • Managed Retail Site Profit and Loss Margins
  • Monitor Key Performance Indicators (KPI's).Complete and distribute reporting
  • Processing of invoices, review invoices for accuracy, establish budget tracking & publish monthly reporting, process invoices for payment; generate, issue, and monitor trends for chargebacks.
  • Utilize analytics to identify trends and opportunities for improvement
Aviation Resource Manager, 01/2009 to 02/2017
United States Air Force Valdosta, GA

  • Assisted with the Safety Risk Management (SRM) process.
  • Administered first aid to passengers in distress.
  • Announced and demonstrated safety and emergency procedures.
  • Maintained air-to-ground and point-to-point radio contact with aircraft commanders.
  • Interprets public law, plans, organizes, and directs aircrew and parachutist resource activities. 
  • Reviews aviation mission accomplishment reports for accuracy.
  • Initiates actions to support aviation management policies and procedures, and conducts aircrew and parachutist interviews. 
  • Performs aviation and parachutist resource management functions.
  • Monitors flight physicals, physiological training, aircrew qualifications, and other aircrew and parachutist-related programs.
  • Schedules aircrew training and aircraft sorties, and maintains mission information.
  • Monitors individual flight requirements, unit flying hours, and aviation requirement changes.
  • Maintains control and accountability for ARMS data.
  • Controls security access to ARMS data interfaces, and advises on matters pertaining to ARMS requirements and modifications.
  • Evaluates completed work and group performance.
  • Ensures functional directives are accurate and complete.
  • Reviews trend analysis.






Education
Associate of Arts: Business and Financial Management , 2016
University of Phoenix - Atlanta, GA
Business Management




Business Management Certified Aviation Resource Manager: Aviation Management , 2009
Air University - Biloxi, MS
Accomplishments
  • National Business Account Executive of the year 2015-2016.
  • Successfully managed $5 million in sales volume.
  • Achieved Georgia/South Carolina Top Store Manager Award for 2 years.
  • Achieve 2014 and 2015 Summit Quarterly Award Winner
  • Received a professional excellence award from the troubleshooting technical issues.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Recipient of individual and departmental awards for providing stellar client service