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Experience
10/2018 to Current
Sales Lead - Ladies Fashions The Bay Nanaimo, BC
Sales lead in Ladies Fashions.
- Providing exceptional Customer Service , building relationships with customers and determining their needs.
- Merchandising
- Handling point of sales transactions
03/2016 to 09/2017
Retail & Marketing Smithfords Home Decor - Nanaimo Airport - Windsor Plywood- Top 20 under 40 Nanaimo, BC

Assisted with multiple Marketing Related Projects for diverse range of companies. Particular emphasis on community relations, retail  sales, surveys, and customer service. 
07/2015 to 02/2016
Sales and Marketing Manager Chamber of Commerce Nanaimo, BC

 

Primary sales agent for advertising and membership.

Formed partnership between the Nanaimo Chamber and the BCFRA to bring the Dine About program to Nanaimo.

Set record sales numbers for Dine about program in BC.

03/2013 to 06/2015
New Business Development Manager Vancouver Island News Group Nanaimo, BC

 

Worked on Special Projects and Events for the Vancouver Island News Group.

Activities Included:Sales of specialty magazines,​Planning and execution of trade show type events,Implementation of multimedia campaigns to promote Vancouver Island businesses.

07/2012 to 03/2013
Event Manager Mckinnon & Associates Nanaimo, BC

 

Assisted in facilitating Inaugural Top 20 under 40 project which resulted in Sponsorships and Sales equaling $100,000.


09/1998 to 06/2012
Manager of Sales , Industry Relations Tourism Nanaimo Nanaimo, BC

 


Acted as a liaison in the community between Tourism Nanaimo and it's member businesses.

Secured sponsorhip with community partners for the Tourism Kiosk on Board the BC Ferries and for the original Tourism Nanaimo Van.

Implemented sales and event planning strategies that resulted in a 63% growth of Tourism Nanaimo's membership base.

Doubled sales in all existing Tourism programs.

Created multiple events including Tourism Tuesdays which helped showcase businesses as well as brought stakeholders together to share information.

Successfully facilitated many community events including; Best of the City, Van Isle 360, The Dragon Boat Festival, and VIU's Festival of Trees .

09/1981 to 10/1993
Senior Sales Supervisor Woodwards Nanaimo, BC
Supervised over 30 employees on fashion floor
Held weekly sales meetings targeting promotions and sales
Regularly exceeded targeted budgeted sales
Implemented training course for sales associates 
Education
Associates Degree: Business Management Vancouver Island University Nanaimo, BC, Canada
Bachelor of Arts: Education University Of Victoria Victoria, BC, Canada
Training and Development

 

Toast Masters - 2010

Toastmasters member for a number of years and have taken various courses during my tenure as a member.


Leadership Vancouver Island - 2009

Activities include : Fund raising, Event planning, Leadership studies, and Networking.


Super host fundamentals and TVIC Certification - 2005

Affiliations

VIU Foundation Board ,Nanaimo Executive Association Board

Team Nanaimo, Nanaimo Art Gallery Board

This resume is created in 7 minutes.
Summary

A very preeminent individual who thrives on facing complex challenges and advancing through the progressive economy we're facing today. I'm a young, strong-willed, charismatic and lively person who's true passion is to truly help those who ask for it in any way, shape or form. Also have an abundance of extensive knowledge in the field of both fashion and culinary arts. I also have a history of orchestrating campaigns and newsletters to send out to mass email chains as well. On top of that, I do also have a strong history with cold calling as well. For seasonal specials we would have at the seafood market I ran, I would call 100 to 150 customers a day, taking pre-orders for specialty items. Sometimes those days would end up with over $10,000 of sales.

Highlights
  • Management experience
  • Computer proficiency
  • Time management
  • Courtesy
  • Manual pallet jack operation
  • Compactor operation
  • Able to lift 100+ pounds
  • Manual dexterity
  • Organizational skills
  • Flexible and adaptable
  • Meeting deadlines
  • Effective multi-tasker
  • Prior store management responsibilities
  • Natural foods specialist
  • Excellent customer service
  • Employee mentoring
  • Floor display design
  • Accurate cash handling
  • Courteous and professional demeanor
  • Trained in food safety guidelines
Experience
Manager Feb 2018 to Mar 2020
City Fish Co. In The Pike Place Market Seattle, Washington
  • Successfully led key projects which resulted in a swing of gross profit
  • Led team of eight Fishmongers engaged in delivering assistance to customer service department on daily basis
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings
  • Wrote scopes, requirements
  • Orchestrated campaigns and newsletters online to send out to mass email chains.
  • Cold called 100-150 customers a day on seasonal specialty items that sometimes would result in over $10,000 of sales a day
Fishmonger May 2017 to Mar 2018
Pike Place Fish Market Seattle, Washington
Fishmonger Mar 2016 to May 2017
City Fish Seattle, Washington
Assistant Manager Mar 2015 to Mar 2016
Corner Produce Seattle, Washington
Shift Supervisor Feb 2015 to Mar 2015
Starbuck's Seattle, Washington
Team Leader Nov 2014 to Jan 2015
Five Guy's Daytona Beach, Florida
Sales Associate May 2014 to Nov 2014
Maui Nix's Surfshop Daytona Beach, Florida
Retail Specialist Mar 2014 to Nov 2014
Canon Daytona Beach, Florida
Sales Associate Nov 2013 to Mar 2014
Journey's Daytona Beach, Florida
Education
High School Diploma 2013 Oviedo High School Oviedo, Florida, U.S.
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Professional Summary

Hard-working individual with numerous years in leadership roles and high-intensity support environments. Personable, professional, and motivated through my passion of assisting and leading others.

Skills & Qualities
  • Ambitious
  • Develops Continuously
  • Achieves Results
  • Works Well With Other
  • Problem Solving
  • Puts the Customer First
  • Time Management
  • Team Oriented
  • Self-motivated
  • Leadership
Work History
Investigations II, 09/2018 to Current
Uber Technologies Inc. Phoenix, AZ
Help desk, 06/2017 to 09/2018
Redflex Traffic Systems Inc Glendale, AZ
Sr. Account Specialist - Retention, 11/2015 to 04/2017
Discover Card Phoenix, AZ
Assistant Store Manager, 06/2012 to 11/2015
Starbucks Phoenix, AZ
Verification Team, 06/2011 to 12/2011
DNS Auto Glass (corporate office) Phoenix, AZ
Shift Supervisor, 06/2010 to 06/2011
Castles N Coasters Phoenix, AZ
Education
Associates Degree: Nutrition, 2014
Glendale Community College - Glendale, AZ
High School Diploma: 2011
Apollo High School - Glendale, AZ
This resume is created in 7 minutes.
Overview

Capable HR Professional comfortable with taking the lead in employment protocol compliance and anticipating staffing needs. 

Highlights
  • Staffing and recruiting professional
  • Interviewing expertise
  • Employee relations
  • Manager coaching and training
  • HRIS applications proficient
  • Statistical analysis
  • MS Office proficient
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Reliable
  • Insurance billing
Experience
10/2019 to Current
Human Resource Analyst Sr. Sandova County Bernalillo, NM Process Purchase Orders for payment of Insurance Bills. Reconcile bills with enrollments for accuracy. Manage Implementation process of New Vendors. Analyze data and transfer uploaded vendor files for accuracy. Work with Treasurers office to set up line items for vendor payments and ACH. Follow Procurement Code for compliance. Hiring: Oversee life cycle of Employees from new hires to separations. Complete all Personnel Actions, tack and process for approval. Work closely with Payroll to ensure Personnel Actions are entered timely and accurately. Advise Departments, Elected Officials on Rules and Regulations. Complete New Hire paperwork and process with Payroll. Benefits Administration: Complete all enrollments for New Hires and Qualifying events. Work closely with Insurance vendors for accuracy of enrollment entries and employee inquiries. Audit insurance information. Found non submission of 2018 ACA data; submitted while at the same time and meeting 2019 ACA deadline. Promoted from HR Analyst July 2020. Same duties.
08/2018 to 10/2019
Educational Assistant Rio Rancho Public Schools- Shining Stars Preschool Rio Rancho, NM

Transport students safely from buses to correct classrooms. Assist teacher with educational duties. Clean and maintain State standards for classroom expectations. Plan and prepare educational supplies. Create and set up classroom centers for maximum educational learning for 4 and 5 year olds. Oversee student safety during recess time. Create and maintain relationships with students. Help prepare students for Kindergarten education. Assist teacher with student evaluations, ie. Denver Evaluations and ECOT Evaluations. Process Purchase Orders and Purchase Learning supplies for classroom. Manage classroom budget. Assist with teaching duties throughout day and in absence of teacher. Plan and prepare parent-teacher conference materials. Hold Level 3 Educational Assistant Certificate. Hold Level 3 Substitute Certificate.

02/2017 to 09/2017
Human Resources Supervisor Santa Fe County Human Resources Santa Fe, NM
Interprets personnel policies and union contracts; monitors ongoing processes related to compensation management; reviews recommendations for pay adjustments resulting from promotion, advancements or corrective actions. Reviews personnel actions for procedural accuracy, i.e. adheres to recruitment process, selection, rehire, transfer, promotion, demotion, and termination. Monitors requests for increases in staffing and recruitment; coordinates with budget, determines current status for positions allocations and makes recommendations to allow or disallow recruitment actions; coordinates with budget analysts for funding verifications; participates in conducting positions allocation and staffing audits. Performs personnel research and compiles reports, spreadsheets, and charts; runs specialized departmental reports documenting employee counts, wage detail and status; tracks the timing for status changes temporary employees, probationary employees, etc. Details written responses on human resources related issues, conducts formal presentations on human resources related issues; maintains management files related to various HR practices , policies and programs. Assists in conducting comprehensive position classification studies; monitors and updates position classification and pay plans, responds to personnel related surveys and questionnaires. Oversee Self-Insurance process while managing payment of insurance bills and reconciliation. Oversee Department Budget, process requisitions and payments to Vendors. Work with Purchasing on RFP processes. Oversee Employee Development and wellness programs through out Santa Fe County.
04/2016 to 02/2017
HR Analyst Santa Fe County Human Resources Santa Fe, NM

Designs and produces reports and ad hoc queries utilizing technologies, processes, and applications. Analyze and maintain HR statistical data and make recommendations to improve operations. Performs Human Resources functions in support of various departments. Tasks include, but are not limited to, screening applications for employment; processing and tracking time sensitive documentation; entering data into a Human Resources Information System; assisting in recruitment and retention activities; assisting in the disciplinary process; assisting in the internal investigation process; and assisting in the collective bargaining process. Maintains the Human Resources Division internal budget. Tasks include, but are not limited to, processing invoices for payment, initiating purchase requisitions, processing purchase orders, obtaining quotes from vendors, and ensuring compliance with the budget and rules and regulations. Conducts entries including but not limited deductions and benefits, and is responsible for the accuracy of the entries.Maintains the classification and compensation plan to include but not limited to reviewing job descriptions, making changes, evaluating job ranges, conducting surveys, and maintaining the plan. Perform generalist human resources functions. Perform data entry related to employee benefits information. Maintain the benefit component of a human resources information system (HRIS). Manage employee human resources records and files. Ensure County compliance with the Family Medical Leave Act (FMLA). Coordinate and process employee FMLA requests. Track the duration of employee FMLA eligibility periods.

04/2013 to 04/2016
Human Resources Administrator Senior Santa Fe County Human Resources Santa Fe, New Mexico

Reviewed federal and state laws to confirm and enforce company compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Worked with HR advisors and HR representatives on establishing consistent hiring practices. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Created and managed confidential personnel records. Analyzed employment-related data and prepared required reports. Conducted reference and background checks on job applicants. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Contacted all job applicants to inform them of their application status. Maintains the Human Resources Division internal budget. Tasks include, but are not limited to, processing invoices for payment, initiating purchase requisitions, processing purchase orders, obtaining quotes from vendors, and ensuring compliance with the budget and rules and regulations.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

03/2011 to 04/2013
Assistant Store Manager Kohl's Department Store Albuquerque, New Mexico

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Handled all Human Resource functions promotions and demotions, and terminations of employees when necessary. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants. Managed store payroll projections, productivity and controllable expenses in relation to sales trends. Analyzed how sales trends correlate to forecasting of sales and hiring needs. Lead and implemented company Associates In Action Community Service Outreach Program.

05/2005 to 10/2007
Store Manager/Assistant Store Manager Wet Seal Albuquerque, New Mexico

Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Analyzed marketing information and translated it into strategic plans. Worked closely with the district manager to formulate and build the store brand. Determined staff promotions and demotions, and terminated employees when necessary. Reorganized the sales floor to meet company demands. Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Conducted staff meetings with sales personnel to introduce new merchandise. Ran weekly and monthly strategy reports to analyze business trends and make recommendations. Participated in monthly competitive shopping trips and compiled full reports. Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants. Designed the employee performance evaluation process and merit program. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.  Ran the bi-weekly payroll process. Managed store payroll projections, productivity and controllable expenses in relation to sales trends. Analyzed how sales trends correlated to forecasting of sales and hiring needs. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Created and managed confidential personnel records. Promoted from Assistant Store Manager to Store Manager within a year and a half of employment.

Education
2010
Bachelor of Science: Business Administration/Marketing University of New Mexico Albuquerque, New Mexico, USA
2009
Associate of Science: Business Administration Central New Mexico Community College Albuquerque, New Mexico, USA
2001
General Studies Santa Fe High School Santa Fe, New Mexico, USA