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Professional Summary

Multi-talented Administrative Support professional consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. In search of a position that allows for my continued growth both personally and professionally while using my experience, education and the skills I've accumulated to be a valued resource within an organization whose reputation and core values are emulated within their employees.

Work History
Georgia Department Of Community Supervision - Administration Support 2 GA 01/2019 - Current
  • Performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel.
  • May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the general supervision of a clerical or administrative supervisor.
  • Completes tasks and assignments associated with administrative support functions (ie, licensure, personnel, purchasing, records management, inventory, or similar function).
  • Provides clerical support such as incidental typing, filing, ordering supplies, and sorting mail.
  • Provides clerical support within assigned functional area (i.e. processing/transactions, review of applications, scheduling training, scheduling facilities maintenance, reconciling financial records, assessing/collecting fees for a program, generating rep.
  • Provides general clerical support to an office, to include such tasks as data entry/maintenance, copying/distributing documents and materials, maintaining record-keeping and filing systems, etc.
  • Provides secretarial and administrative support to an upper-level manager.
  • Uses independent judgment and initiative to perform administrative, clerical and secretarial duties in support of an individual employee or group of employees.
Bealls Outlet - Retail Supervisor Albany, GA 09/2015 - 05/2019
  • Trained and served as a peer coach for new sales associates.
  • Answered questions regarding the store and its merchandise.
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Managed a staff of sales associates, team leaders and assistant managers.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Processed cash and credit payments rapidly and accurately.
  • Built relationships with customers to increase likelihood of repeat business.
Skills
  • MS Office proficient
  • Strong decision maker
  • Exceptional communicator
  • Outstanding interpersonal skills
  • Detail-oriented
  • Superior organization ability
  • Staff training and development
  • Strong conflict resolution skills
Education
May 2013 Terrell County High School Dawson, GA High School Diploma
December 2015 Darton State College Albany, GA Associate of Science: Criminal Justice
May 2018 Albany State University Albany, GA Bachelor of Science: Criminal Justice
Internships

Dougherty County Department of Community Supervision: July 2017-November 2017

  • Accompanied to or sat in on offender visits.
  • Assisted with the issuance of required drug testing procedures.
  • Assisted in the tracking of assigned juvenile movements and adherence to probation requirements.
  • Assisted in the updating, tracking and filing of documentation with courts.
  • Assisted in the completion of reports on behalf of the court and associated legal entities.

Terrell County Sheriff Department: May 2018

  • Accompanied staff in the in-take processing of suspects.
  • Assisted in the updating, tracking and filing of documentation with courts.
  • Assisted in the completion of reports on behalf of the court and associated legal entities.
  • Assisted in the compilation of statistical data for various departmental reports.
  • Accompanied or assisted in the release procedures of suspects or inmates from custody.
This resume is created in 7 minutes.
Professional Summary

Enthusiastic, outgoing and highly focused business professional with a unique ability to successfully manage multiple projects  simultaneously.  Proven track record demonstrating analytical, problem solving and interpersonal skills in a fast paced environment. 

Skills
  • Entrepreneurial approach 
  • Inventory management 
  • Interpersonal skills
  • Employee training 
  • Sales floor leadership 
  • Data analysis 
  • Detail oriented 
  • Time management
  • Team development 
Work History
Converse Logistics Manager | Boston, MA | January 2016 - March 2018
  • Created spreadsheets containing shipping data and directed placement of inventory.
  • Utilized shipment flow process in order to drive efficiency, achieve productivity goals and meet consumer demands. 
  • Prepared weekly business reports containing statistical analysis and narrative reports of stores performance. 
  • Maintained partnership and communication with corporate allocations team. 
  • Delievered superior consumer experience and implemented corporate enhancement programs to drive business results. 
  • Increased BOH (Back of house) audits by 15% in 3 months. 
Vans Assistant Store Manager | Boston, MA | May 2015 - January 2016
  • Increased volume, conversion, KPI(Key Performance Indicators) and customer base in the second street store location within the company. 
  • Acting store manager in absence of supervisor for 7 months. 
  • Responsible for business strategy, consumer engagement, operations, talent management and merchandising.
  • Created a positive work environment that ensures customer satisfaction, maximized productivity and profitability. 
  • Utilized performance based scheduling to maximize payroll budgets and increase employee efficiency. 
Hard Rock Cafe Retail Supervisor | Boston, MA | August 2013 - May 2015
  • Initially hired as a Host, promoted to Retail Sales Associate, then Retail Supervisor/Acting Manager within 2 years. 
  • Responsible for overseeing all retail operations, including payroll, scheduling, inventory, expenses created and initiated sales strategies. 
  • Organized in store events to create exposure and drive revenue.
Education
Bachelor of Science Psychology Northeastern University Boston, MA | 2007
  • Associate degree in Marketing. 
Bachelor of Science Psychology Northeastern University Boston, MA | 2007
This resume is created in 7 minutes.
Professional Summary
Resourceful Retail Supervisor equipped with Entry-level experience in Retail Management and Sales.  Employs good leadership skills and multi-tasking strengths.  A broad range of retail and sales experience with a good work ethic.
Skills
  • Self-motivated
  • Organized
  • Basic Computer Skills
  • Multitasking and the ability to work under pressure

Time management and deadline orientation

Flexibility

Caring and Inspiring Team Members so that We will Win Together

Work History
Retail Supervisor, Current
Walgreens Federal Way, WA
Rotational shifts from day to night as manager on-duty to open or close the store and  handle store operations.
Cash management which includes keeping an accurate count of money on-hand in the Safe, balancing all register tills before going on the sales floor, ordering money when Safe gets too low on funds, pulling money from registers through the shift when the computer generates a too much money in till code, and handling Armored Truck money pickups.
Customer Service making sure all customers and patients are satisfied with their shopping experience by assisting with product selection and/or answering any questions.
Performing Point of Sale Transactions when there may be an issue of some kind.
Supervising, training, and coaching new and current team members.
Assisting with the hiring process by performing interviews.
Receiving and Processing truck deliveries.
Maintaining the Stockroom which includes setting up merchandise displays.
Maintaining Inventory Accountability by performing Scan Outs, 1506 Returns, Store Claims, and Markdowns.
Cleaning the store which includes sweeping, spot mopping, trash, and cleaning the lavatories.
Sales Store Checker, 03/2016 to 11/2017
Department of Defense Commissary Agency Joint Base Lewis-McChord, WA
Customer Service which include assisting customers with finding items, helping customers unload their items from shopping carts, and ringing up the customers items of purchase at my register.
Soldier / Respiratory Technician, 06/2004 to 06/2015
United States Army Joint Base Lewis-McChord, WA
Military duties and health care duties for patients at various Army hospitals.
Education
MBA: Management and Finance, 2017
City University of Seattle - Seattle, WA
This resume is created in 7 minutes.
Professional Summary
Resourceful and dedicated with motivational leadership, training and employee supervision experience. 4 years in corrections and law enforcement.
Skills
  • Excellent customer service skills
  • Safety and security-oriented
  • Conflict resolution skills
  • Strong interpersonal skills
  • Team-oriented
  • Receptionist
  • Work History
    Correctional Officer, 03/2014 to Current
    Texas Department of Criminal Justice - George Beto Unit Tennessee Colony, TX
    • Maintain the custody and control of offenders house in a maximum security unit.
    • Physically restrain offenders when disturbances require physical intervention.
    • Conduct routine and emergency head counts.
    • Prepare, process and maintain forms, reports, logs, records and activity journals.
    • Establish healthy relationships and maintain professional boundaries with resident offenders in the institution.
    • Conduct searches of the building and grounds, living quarters and work areas for contraband.
    • Escort inmates to and from cells, court, hospitals and medical appointments.
    • Observe behavior of offenders individually and in groups.
    • Answer/transfer phone calls for the unit
    • Made copies and print outs of  important documents for the unit.
     
    Retail Supervisor, 01/2013 to 03/2014
    Dollar General Tyler, TX
    • Trained and served as a peer coach for new sales associates.
    • Greeted customers and ascertained customers' needs.
    • Helped customers with questions, problems and complaints in person and via telephone.
    • Stocked shelves and supplies and organized displays.
    • Prepared sales slips and sales contracts.
    • Developed positive customer relationships through friendly greetings and excellent service.
    Education
    Associate of Arts: Criminal Justice, 2012
    Tyler Junior College - Tyler, TX
    This resume is created in 7 minutes.
    Professional Summary
    5-year veteran Barista with wide range of coffee knowledge and background in retail management. Leadership and employee training experience.. Dynamic Customer Service Supervisor who leads diverse teams to achieve company goals. Focused Retail Supervisor successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.
    Skills
    • Baker: Beginner
    • Cook: Beginner
    • Equine Nutrionist: Intermediate
    • Cashier/POS Operator: Intermediate
    • Basic Computer Manangment : Intermediate
    • Time Managment : Intermediate
    • Passion for customer satisfaction
    • Results-oriented
    • Quick problem solver
    • MOA Food Handler's Card
    • Food regulation compliance
    • Food Standards enforcement
    • Customer-focused
    Work History
    NANA Managment Services Retail Supervisor | Anchorage, Alaska | October 2016 - Current
    • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
    • Set up or restock product displays.
    • Trained new team members with positive reinforcement and respectful, encouraging coaching.
    • Maintained regular and consistent attendance and punctuality
    • Controlled line and crowd with quick, efficient service.
    • Counted cash drawers and made bank deposits.
    • Assigned employees to specific duties to best meet the needs of the store.
    • Instructed staff on appropriately handling difficult and complicated sales.
    • Examined merchandise to verify that it was correctly priced and displayed.
    • Scheduled and led weekly store meetings for all employees.
    • Reported to the district manager regarding all store and staff issues.
    • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
    NMS Barista/Cashier | Anchorage, AK | September 2016 - October 2016
    • Promptly and empathetically handled guest concerns and complaints.
    • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Built loyal clientele through friendly interactions and consistent appreciation.
    • Prepared all food orders within a 2-3 minute time frame.
    • Verified that prepared food met all standards for quality and quantity.
    • Handled currency and credit transactions quickly and accurately.
    • Followed food safety procedures according to company policies and health and sanitation regulations.
    • Strictly followed all cash, security, inventory and labor policies and procedures.
    • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
    • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
    North Pole Coffee Roasters/College Coffeehouse Barista/Cook/Baker | Fairbanks, Alaska | February 2016 - September 2016
    • Memorized recipes for specialty coffee beverages and seasonal offerings.
    • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
    • Prioritized drink requests while managing interruptions.
    • Cleaned counters, machines, utensils and seating areas daily.
    • Accurately took to-go and special orders via phone.
    • Conducted successful cash audits at the end of each shift.
    • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
    • Maintained clean dining room, lobby and service areas at all times
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    • Followed all state safety and sanitation policies when handling food and beverage to uphold proper health standards.
    Oh My Goodness Sammies and Pies Cashier/Cook | Wasilla, Alaska | August 2015 - December 2015
    • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Portioned, arranged, and garnished food, and served food to patrons.
    • Shopped for and ordered food and kitchen supplies and equipment.
    • Displayed enthusiasm and knowledge about the food truck's menu and products
    • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
    • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
    • Managed guest checks, collected cash and processed credit cards
    • Answered telephone calls and responded to inquiries.
    • Assisted in maintaining preparation and service areas in a sanitary condition
    • Cleaned and sterilized equipment and facilities
    Petunia's Bistro/Holm Town Nursery Barista/Cook | Fairbanks, Alaska | May 2012 - March 2016
    • Prepared and served food items such as soups, salads, sandwiches, pastries and baked goods.
    • Arranged and stocked food and beverage display cases.
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    • Prepared espresso drinks, teas, brewed coffee and other specialty drinks while maintaining a clean and organized espresso bar.
    • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
    • Maintained an organized back stock.
    • Created weekly menus and schedules.
    • Responsible for the production and plating of desserts.
    • Cleaned and organized eating, service, and kitchen areas
    • Cleaned and sterilized equipment and facilities
    • Answered telephone calls and responded to inquiries.
    Birch Valley Ranch Horse Back Riding Instructor | North Pole, Alaska | May 2013 - July 2013
    • Cleaned corrals, pens, stalls and animal loading/unloading facilities Maintained a safe environment for students and equines.
    • Evaluated animal's temperament, abilities, and aptitude for lessons Taught and developed students skills in placing tack and equipment such as blankets, saddles, bridles on mounts.
    • Developed students understanding of equine biology, nutrition, psychology and behaviors.
    • Taught students basic control of horse from the ground and in saddle.
    • Administered oral, written or performance tests to students to measure progress and to evaluate training effectiveness with and around the horses.
    • Monitored and supervised students use of tools and equipment.
    • Adjusted teaching techniques, based on strengths and weaknesses of students and horse.
    • Prepared and maintained records such as students grades, attendance rolls and lesson progress.
    • Developed and taught students how to grow and maintain a enjoyable and safe bond with their mounts.
    Education
    HIGH SCHOOL DIPLOMA Homeschooled Fairbanks, Alaska | July 2015
    • Coursework in Animal Biology and husbandry.
    • Continuing education in and experience in business management and customer service.
    • Continuing education through Cooperative Extension with UAF, "Starting and Running a Small Specialty Food Business"
    • Coursework in "Equine Biology, Psychology and Nutrition"



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    Professional Summary
    Responsible, focused and detail-oriented Security Guard with more than 5 years protecting corporate assets and maintaining safety. Also have great supervisory skills working in retail and providing fantastic customer service.
    Skills
  • Theft prevention training
  • Crisis intervention training
  • Conflict resolution techniques
  • Stationary surveillance
  • MS Office proficiency
  • Electronic surveillance
  • Risk analysis training
  • Investigation documentation
  • Superior customer service
  • Work History
    Retail Supervisor, 10/2015 to 12/2016
    Marine Corps Communites Services Marine Corps Base Camp Pendleton


    • Counted cash drawers and made bank deposits.
    • Assigned employees to specific duties to best meet the needs of the store.
    • Trained and developed new associates on POS system and key sales tactics.
    • Greeted customers in a timely fashion while quickly determining their needs.
    • Recommended merchandise to customers based on their needs and preferences.
    • Wrote sales slips and sales contracts.
    • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    • Responded to customer questions and requests in a prompt and efficient manner.
    • Contacted other store locations to determine merchandise availability.
    • Engaged with customers in a sincere and friendly manner.
    • Completed all cleaning, stocking and organizing tasks in assigned sales area.
    • Prioritized helping customers over completing other routine tasks in the store.
    • Built relationships with customers to increase likelihood of repeat business.
    • Secured all doors in the office and main building after hours.
    Store Detective, 02/2013 to 05/2015
    Marine Corps Community Services Marine Corps Air Station Cherry Point
    • Marine corps community services Cherry point Detain suspects for shoplifting.
    • Maintain reports electronically and hard files.
    • Assisted in installing security camera and equipment.
    • Maintain surveillance on ALL MCCS facilities aboard MCAS Cherry Point via CCTV.
    • Complied reports for law enforcement.
    • Transported funds to and from MCCS facilities.
    • Made weekly schedules for employees.
    • Train new employees on proper detainment and processing of shoplifters.
    • Train new employees on the proper use of all equipment.
    • Complied with people operating procedures and complied with the Marine Corps Order.
    • Provided extra security for special events held by the MCCS such as Concerts and Airshows Store Detective, Marine corps community services Camp Lejeune.
    • Detected suspicious activities and watched for criminal acts and rule infractions.
    • Monitored and authorized entrance and departure of employees and visitors.
    • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
    • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
    • Secured all doors in the office and main building after hours.
    Store Detective, 07/2008 to 09/2009
    Marine Corps Community Services Marine Corps Base Camp Lejeune
    • Detain suspects of shoplifting.
    • Maintain reports electronically and hard files.
    • Assisted in installing security cameras and equipment.
    • Maintained surveillance of all MCCS facilities aboard MCB Camp Lejeune.
    • Escorted employees carrying MCCS funds to and from locations.
    • Secured all doors in the office and main building after hours.
    • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
    • Monitored and reported suspicious activities to local authorities.
    • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
    • Circulated among visitors, patrons and employees to preserve order and protect property.
    • Monitored and authorized entrance and departure of employees and visitors.
    Education
    Associate of Science: Criminal Justice Admin, University of Phoenix - online
    Bachelor of Arts: Criminal Justice Admin, University of Phoenix - online
    Criminal Justice Administration
    Additional Information
    •  Excellent communication skills with small or large groups of people. Able to address a group, to gather information or convey instructions.
    • Leadership skills:  Able to lead a group of people to complete a common goal. Train new employees to be able work as a team or on their own.
    This resume is created in 7 minutes.
    Summary
    Call Center Representative well-versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Committed to addressing customer concerns with speed, accuracy, patience, efficiency and professionalism to ensure customer satisfaction and increase customer loyalty. 

    Skills
    • Customer service management expertise
    • Proficient with Microsoft Office Suite
    • Customer Relationship Management software (CRM) 
    •  High customer service standards 
    • Customer service expert
    • Troubleshooting skills
    • Courteous demeanor
    • Active listening skills
    • Strong problem solving ability 
    • Energetic work attitude
    • Store maintenance ability 
    • Strong organizational skills
    Accomplishments

    Customer Assistance

    • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
    Customer Service
    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

    • Managed call flow with up to [number] calls in queue per minute.
    Customer Interface
    • Assisted customers over the phone regarding store operations, product, promotions and orders.
    • Promoted to Store Manager after months in the Assistant Manager position.
     

    Experience
    Call Center Representative Mar 2015 to Current
    Triumph Solutions Atlanta, GA
    Managed quality communication, customer support and product representation for each client.  
    Provided accurate and appropriate information in response to customer inquiries.
    Demonstrated mastery of customer service call script within specified timeframes.
    Addressed customer service inquiries in a timely and accurate fashion.
    Maintained up-to-date records at all times.
    Built customer loyalty by placing follow-up calls for customers who reported product issues.
    Collected customer feedback and made process changes to exceed customer satisfaction goals.
    Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
    Guaranteed positive customer experiences and resolved all customer complaints.  
    Cross-trained and provided back-up for other customer service representatives when needed.
    Store Management and Customer Service Aug 2009 to Feb 2015
    Trust Retail Inc. Atlanta, GA
    Developed, implemented and monitored programs to maximize customer satisfaction.
    Improved service quality and increased sales by developing a strong knowledge of company's products and services.
    Provided a high level of product and leadership support to representatives and clients.
    Effectively communicated with team members to maintain clearly defined expectations.
    Resolved customer questions, issues and complaints.
    Developed rapport with the customer base by handling difficult issues with professionalism.
    Resolved customer questions, issues and complaints.

    Retail Supervisor May 2002 to Jul 2009
    Tally Systems Atlanta, GA
    Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
    Addressed customer inquiries and resolved complaints.
    Trained staff to deliver outstanding customer service.
    Addressed and corrected sales staff communication issues in a tactful and effective manner.
    Stocked and restocked inventory when shipments were received.  
     Trained all new personnel on store procedures and policies.
    Completed a series of training sessions to advance from Assistant Manager to Store Manager.
    Cashier Jun 1999 to Apr 2002
    Tally Systems Atlanta, Ga
    Maintained friendly and professional customer interactions.
    Assessed customer needs and responded to questions.
    Provided professional and courteous service at all times.
    Shared product knowledge with customers while making personal recommendations.
    Operated cash register with proficiency.
    Demonstrated that customers come first by serving them with a sense of urgency.
    Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
    Education and Training
    Bachelor of Science 1991 Bangalore University
    This resume is created in 7 minutes.
    Summary

    Results oriented professional with proven success by 

    • Streamlining procedures 
    • Increasing sales productivity and customer service by incorporating teaching and motivation
    • Establishing effective goal planning
    • Management training  
    Skills
    • Multi-property Management
    • Sales, Merchandising, Customer Service, Inventory Control
    • Scheduling, Staffing, Payroll Budget
    • Administrative, Human Resources 
    • Technically proficient in:  MS Word, Exel, Outlook, Web Browsing Programs, File Maker Pro, AS100
    Experience
    Interim Store Manager, 06/2013 to Current BOOT BARN Laughlin, NV
    • Trained new store managers on operational procedures.
    • Introduced sales strategies resulting in year to date profit growth.
    • Restructured operation, enabling higher levels of team performance and customer service.
    • Orchestrated administrative operations including, but not limited to: payroll budget, goal forecast, scheduling, deposits, annual inventory, staffing/interviews, Human Resources correspondence and employee corrective action.
    • Coordinated events and promotions netting $15,000 to $25,000 in daily profits.
    Retail Supervisor, 03/2012 to 05/2013 LANDRY'S CORPORATION, GOLDEN NUGGET CASINO Laughlin, NV
    • Led sales team to 16 percent sales increase in six months, 7.9 percent for the year.
    • Ordered, tracked and received all merchandise and supplies.
    • Coordinated inventory control and accounting for billing.
    • Communicated with buyers and vendors regarding product receiving, damages, transfers and credits.
    Assistant Manager, 04/2008 to 10/2011 MARSHALL RETAIL GROUP Las Vegas, NV
    • Oversaw five retail locations, three shifts in two Laughlin, NV casino properties.
    • Generated sales and motivation by conducting sales clinics and creative merchandising.
    • Collaborated with vendors and buyers.
    • Coordinated with Human Resources and Payroll.
    • Conducted interviews.
    • Executed higher security transactions.
    Education and Training
    Bachelor of Science: Liberal Arts ILLINOIS STATE UNIVERSITY Normal, Illinois
    Affiliations

    Red Cross, YMCA, Knights of Columbus, Project Angel Food

    This resume is created in 7 minutes.
    Summary
    Dynamic Customer Service Representative seeking opportunity of a life time to be a ramp agent or cabin cleaner with Menzies Aviation Company.
    Skills
    • High level of integrity
    • Laser focused
    • Observant
    • Multitasking
    Experience
    Retail Supervisor
    September 2015 to May 2017
    Rite Aid Columbus, GA
    • Key holder. Opened and closed the store, which included counting cash drawers and making bank deposits.
    • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. 
    Hardlines Merchandiser/Reset Specialist
    April 2015 to September 2015
    Spar Miami, Fl
    • Built effective relationships with each store to develop superior customer satisfaction. 
    • Set up displays, components, and sub assemblies with power tools.
    • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
    • Photographed worked completed and sent time sensitive materials within proper time frames.
    Customer Service Representative
    May 2007 to April 2015
    McDonald Oil Company Lagrange, GA
    • ​​Built and maintained effective relationships with peers and upper management.
    • Completed purchases with cash, credit and debit payment methods. 
    • Answered incoming telephone calls with professional and knowledgeable responses.
    • Delivered excellent customer service by greeting and assisting each customer. 
    • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
    Education and Training
    Certified Diploma : Phlebotomy, 2012 Step One Health Agency Columbus, GA, USA
    MBA-Partial : Judicial Administration, 1996 Columbus State University Columbus, GA, USA
    Bachelors of Science : Criminal Justice, 1995 Columbus State University Columbus, GA, USA
    Certified Diploma : Computer Operations, 1990 Phoenix Educational Systems Pensacola, FL, USA
    References
    Available upon request
    This resume is created in 7 minutes.
    Professional Summary
    Conscientious effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Responsible and mature Retail Sales supervisor who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals.  Highly successful at meeting daily, weekly and monthly sales goals in a 100% commission sales environment.
    Skills
    • Strategic thinker
    • Hourly shift management
    • Merchandising
    • Goal-oriented
    • Personnel development
    • Customer relations
    • Detail-oriented
    • Staff training and development
    • Opening and closing procedures
    Work History
    Retail Supervisor, 08/2016 to Current
    O'Reilly Auto Parts Laurens, SC
    Education
    High School Diploma: 2018
    Laurens District 55 High School - Laurens, SC