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Professional Summary

Multi-talented Administrative Support professional consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. In search of a position that allows for my continued growth both personally and professionally while using my experience, education and the skills I've accumulated to be a valued resource within an organization whose reputation and core values are emulated within their employees.

Work History
Georgia Department Of Community Supervision - Administration Support 2 GA 01/2019 - Current
  • Performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel.
  • May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the general supervision of a clerical or administrative supervisor.
  • Completes tasks and assignments associated with administrative support functions (ie, licensure, personnel, purchasing, records management, inventory, or similar function).
  • Provides clerical support such as incidental typing, filing, ordering supplies, and sorting mail.
  • Provides clerical support within assigned functional area (i.e. processing/transactions, review of applications, scheduling training, scheduling facilities maintenance, reconciling financial records, assessing/collecting fees for a program, generating rep.
  • Provides general clerical support to an office, to include such tasks as data entry/maintenance, copying/distributing documents and materials, maintaining record-keeping and filing systems, etc.
  • Provides secretarial and administrative support to an upper-level manager.
  • Uses independent judgment and initiative to perform administrative, clerical and secretarial duties in support of an individual employee or group of employees.
Bealls Outlet - Retail Supervisor Albany, GA 09/2015 - 05/2019
  • Trained and served as a peer coach for new sales associates.
  • Answered questions regarding the store and its merchandise.
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Managed a staff of sales associates, team leaders and assistant managers.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Processed cash and credit payments rapidly and accurately.
  • Built relationships with customers to increase likelihood of repeat business.
Skills
  • MS Office proficient
  • Strong decision maker
  • Exceptional communicator
  • Outstanding interpersonal skills
  • Detail-oriented
  • Superior organization ability
  • Staff training and development
  • Strong conflict resolution skills
Education
May 2013 Terrell County High School Dawson, GA High School Diploma
December 2015 Darton State College Albany, GA Associate of Science: Criminal Justice
May 2018 Albany State University Albany, GA Bachelor of Science: Criminal Justice
Internships

Dougherty County Department of Community Supervision: July 2017-November 2017

  • Accompanied to or sat in on offender visits.
  • Assisted with the issuance of required drug testing procedures.
  • Assisted in the tracking of assigned juvenile movements and adherence to probation requirements.
  • Assisted in the updating, tracking and filing of documentation with courts.
  • Assisted in the completion of reports on behalf of the court and associated legal entities.

Terrell County Sheriff Department: May 2018

  • Accompanied staff in the in-take processing of suspects.
  • Assisted in the updating, tracking and filing of documentation with courts.
  • Assisted in the completion of reports on behalf of the court and associated legal entities.
  • Assisted in the compilation of statistical data for various departmental reports.
  • Accompanied or assisted in the release procedures of suspects or inmates from custody.
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Professional Summary

Enthusiastic, outgoing and highly focused business professional with a unique ability to successfully manage multiple projects  simultaneously.  Proven track record demonstrating analytical, problem solving and interpersonal skills in a fast paced environment. 

Skills
  • Entrepreneurial approach 
  • Inventory management 
  • Interpersonal skills
  • Employee training 
  • Sales floor leadership 
  • Data analysis 
  • Detail oriented 
  • Time management
  • Team development 
Work History
Converse Logistics Manager | Boston, MA | January 2016 - March 2018
  • Created spreadsheets containing shipping data and directed placement of inventory.
  • Utilized shipment flow process in order to drive efficiency, achieve productivity goals and meet consumer demands. 
  • Prepared weekly business reports containing statistical analysis and narrative reports of stores performance. 
  • Maintained partnership and communication with corporate allocations team. 
  • Delievered superior consumer experience and implemented corporate enhancement programs to drive business results. 
  • Increased BOH (Back of house) audits by 15% in 3 months. 
Vans Assistant Store Manager | Boston, MA | May 2015 - January 2016
  • Increased volume, conversion, KPI(Key Performance Indicators) and customer base in the second street store location within the company. 
  • Acting store manager in absence of supervisor for 7 months. 
  • Responsible for business strategy, consumer engagement, operations, talent management and merchandising.
  • Created a positive work environment that ensures customer satisfaction, maximized productivity and profitability. 
  • Utilized performance based scheduling to maximize payroll budgets and increase employee efficiency. 
Hard Rock Cafe Retail Supervisor | Boston, MA | August 2013 - May 2015
  • Initially hired as a Host, promoted to Retail Sales Associate, then Retail Supervisor/Acting Manager within 2 years. 
  • Responsible for overseeing all retail operations, including payroll, scheduling, inventory, expenses created and initiated sales strategies. 
  • Organized in store events to create exposure and drive revenue.
Education
Bachelor of Science Psychology Northeastern University Boston, MA | 2007
  • Associate degree in Marketing. 
Bachelor of Science Psychology Northeastern University Boston, MA | 2007
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Professional Summary
Resourceful Retail Supervisor equipped with Entry-level experience in Retail Management and Sales.  Employs good leadership skills and multi-tasking strengths.  A broad range of retail and sales experience with a good work ethic.
Skills
  • Self-motivated
  • Organized
  • Basic Computer Skills
  • Multitasking and the ability to work under pressure

Time management and deadline orientation

Flexibility

Caring and Inspiring Team Members so that We will Win Together

Work History
Retail Supervisor, Current
Walgreens Federal Way, WA
Rotational shifts from day to night as manager on-duty to open or close the store and  handle store operations.
Cash management which includes keeping an accurate count of money on-hand in the Safe, balancing all register tills before going on the sales floor, ordering money when Safe gets too low on funds, pulling money from registers through the shift when the computer generates a too much money in till code, and handling Armored Truck money pickups.
Customer Service making sure all customers and patients are satisfied with their shopping experience by assisting with product selection and/or answering any questions.
Performing Point of Sale Transactions when there may be an issue of some kind.
Supervising, training, and coaching new and current team members.
Assisting with the hiring process by performing interviews.
Receiving and Processing truck deliveries.
Maintaining the Stockroom which includes setting up merchandise displays.
Maintaining Inventory Accountability by performing Scan Outs, 1506 Returns, Store Claims, and Markdowns.
Cleaning the store which includes sweeping, spot mopping, trash, and cleaning the lavatories.
Sales Store Checker, 03/2016 to 11/2017
Department of Defense Commissary Agency Joint Base Lewis-McChord, WA
Customer Service which include assisting customers with finding items, helping customers unload their items from shopping carts, and ringing up the customers items of purchase at my register.
Soldier / Respiratory Technician, 06/2004 to 06/2015
United States Army Joint Base Lewis-McChord, WA
Military duties and health care duties for patients at various Army hospitals.
Education
MBA: Management and Finance, 2017
City University of Seattle - Seattle, WA
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Professional Summary
Resourceful and dedicated with motivational leadership, training and employee supervision experience. 4 years in corrections and law enforcement.
Skills
  • Excellent customer service skills
  • Safety and security-oriented
  • Conflict resolution skills
  • Strong interpersonal skills
  • Team-oriented
  • Receptionist
  • Work History
    Correctional Officer, 03/2014 to Current
    Texas Department of Criminal Justice - George Beto Unit Tennessee Colony, TX
    • Maintain the custody and control of offenders house in a maximum security unit.
    • Physically restrain offenders when disturbances require physical intervention.
    • Conduct routine and emergency head counts.
    • Prepare, process and maintain forms, reports, logs, records and activity journals.
    • Establish healthy relationships and maintain professional boundaries with resident offenders in the institution.
    • Conduct searches of the building and grounds, living quarters and work areas for contraband.
    • Escort inmates to and from cells, court, hospitals and medical appointments.
    • Observe behavior of offenders individually and in groups.
    • Answer/transfer phone calls for the unit
    • Made copies and print outs of  important documents for the unit.
     
    Retail Supervisor, 01/2013 to 03/2014
    Dollar General Tyler, TX
    • Trained and served as a peer coach for new sales associates.
    • Greeted customers and ascertained customers' needs.
    • Helped customers with questions, problems and complaints in person and via telephone.
    • Stocked shelves and supplies and organized displays.
    • Prepared sales slips and sales contracts.
    • Developed positive customer relationships through friendly greetings and excellent service.
    Education
    Associate of Arts: Criminal Justice, 2012
    Tyler Junior College - Tyler, TX