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Professional Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
  • Account reconciliation
  • Workflow planning
  • Regulatory compliance
  • Deadline driven
  • Team leadership
  • Documentation and control
  • Process improvement
  • Customer needs assessment
  • Customer relations
  • Flexible thinker
  • Quality control
  • Customer-oriented
  • Talented multi-tasker
  • High-profile presentations
  • Visionary
  • Advanced cost control techniques
Work History
External Contractor, Customer Transaction Services, 01/2019 to Current
The Bank Of Nova ScotiaMississauga, ON

· Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Assist in the operations of the department by maintaining sound knowledge of assigned functions, tasks, policies, procedures and systems

Ø Fulfilment of account write-off request

Ø Next day review of unpostable transactions for all branch/ private banking

Ø Support any tasks or projects as assigned by management

· Contribute to the execution of Business Continuity Plan

· Champions a high performance environment and contributes to an inclusive work environment

· Understands how the Bank's risk appetite and culture should be considered in the day-to-day activities and decisions.

· Pursues effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of business controls to operational risk, regulatory compliance risk and AML/ATF risk.

Customer Service/ Project Coordinator, 12/2017 to 12/2018
Innovative Financial SolutionsToronto, Ontario

· Maintain quality service by adhering to policies, procedures and standards.

· Initiate referrals to the appropriate team member to ensure excellent customer experience.

· Welcome warmly customers & meet their financial service needs including transactions with seamless execution.

· Identify and escalate issues appropriately

· Treating every interaction as an opportunity to create a loyal customer.

· Provide the highest level of service to our customers

· Accurately complete transactions with a sense of urgency and have an eye for detail

· Constantly share ideas, feedback and thoughts to improve overall work efficiency

· Engage in revenue generation and sales based activities in order to achieve performance objectives.

· Participated in development meetings for high-value customers and business operations updates.

· Gathered requirements for ongoing projects and organized details for management use.

· Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services.

Volunteer, 11/2017 to 12/2017
Ste Louise Outreach Of PeelBrampton, ON
  • Inventory Management
  • Routine auditing of supplies
  • Engaged in community outreach programmes
  • Participated in meetings to discuss new fundraising opportunities.
  • Led fund raising teams
  • Maintenance of the centre to Health Board Standards
Business Office Manager/ Retail Operations Head, 05/2012 to 10/2017
Access Bank Ghana PlcKumasi, Ashanti
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Administered to CRM and company database, including troubleshooting, maintenance, updates, and reports generation.
  • Ensures services meet Bank's standard A+
  • Maximizing branch revenues, sales and customer experience.
  • Minimizing operating losses and providing personnel management, coaching and mentoring.
  • Prioritizing,managing and communicating promotional campaigns and product initiatives.
  • Manages Branch cash budget to ensure profitability.
  • Branch Customer Relationship Management
  • Monitor internal controls to ensure adherence and effectiveness
  • Staff Performance Management and Motivation
Relationship Officer/ Office Sales Team Lead, 01/2011 to 04/2012
Access Bank Ghana PlcKumasi, Ashanti
  • Developing and maintaining long-term relationships with account holders and small business entities.
  • Customer prospecting account opening, manage existing loan portfolio
  • Listening attentively to client feedback and worked with product development team to introduce revolutionary service/ product expected to generate revenues.
  • Working to achieve Branch sales and marketing targets
Customer Service Officer, 04/2008 to 12/2010
Access Bank Ghana PlcKumasi , Ashanti
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
Customer Service Representative/ Sales Executive, 05/2006 to 03/2008
MTN |GhanaKumasi, Ashanti
  • Developing and maintaining long-term relationships with account holders and small business entities.
  • Customer prospecting account opening, manage existing loan portfolio 
  • Listening attentively to client feedback and worked with product development team to introduce revolutionary service/ product expected to generate revenues.
  • Working to achieve Branch sales and marketing targets
MBA: Strategic & Project Management, 2013
Paris Graduate School Of Management - Paris, Île-de-France, France
Graduate Diploma: Management Studies, 2008
Institute Of Commercial Management - England, United Kingdom
Advanced Dipolma: Business Studies, 2005
Institute Of Commercial Management - England, United Kingdom
Bachelor of Science: Agriculture, 2003
University Of Cape Coast - Cape Coast, Central, Ghana
  • Spearheaded the first comprehensive quality survey of company products to inform product improvement initiatives and maximize customer satisfaction.
  • Implemented Cost Reduction Strategies that resulted in 15% cost reduction
  • Developed new process for employees evaluation that resulted in improved staff performance
  • Exceeding Sales and Service targets by 20%
  • Increased Branch Revenues by 15%
  • Best Customer Service Team
  • Satisfactory Office Audit Rating A.
  • A* Service Quality Rating
  • Best Business Office Team Winner of Divisional Head's Special Award 2016
  • Institute Of Commercial Management-UK
  • Project Management Institute
  • Canadian Institute Of Managment
Chartered Manager -C.Mgr., conferred by Canadian Institute of Management
This resume is created in 7 minutes.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Core Strengths
  • Energetic & Enthusiastic
  • Adaptive team player
  • Customer service expert
  • Reliable with have high personal integrity
  • Inventory control familiarity
  • Telecommunication skills
  • Critical thinking
  • Excellent interpersonal, oral, and written communication skills with ability to interact with diverse personalities
Work Experience
12/2016 - Current
Macy's Atlanta, GA Retail Merchandising Support

Provide an exceptional customer shopping experience by ensuring that both the store and online customers are always the #1 priority.  Service the customer in a helpful and friendly manner including point of sale transactions, credit and loyalty program enrollment, and helping him/her find what he/she is looking for. Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat and easy to shop store environment; maintain sales floor and fitting room recovery standards to include fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor as soon as time permits.  Participate in the physical inventory process and ensure that shortage prevention initiatives are executed. Collaborate with peers to coordinate merchandise support tasks and flex between tasks (merchandising, pricing, signing, fulfillment, replenishment, receiving, reverse logistics, radio frequency scanning, and stockroom maintenance) as needed to ensure completion/execution.

11/2017 - 06/2019
Sprint Store Griffin, GA Retail Sales Consultant
10/2015 - 07/2016
T-Mobile Morrow, GA Retail Sales Associate

Give total sales solution to customers regarding their wireless/mobility needs. Sell the value for TMobile devices, accessories and service plans, maximizing customer connections, saving customers money, personalizing the customer's experience & protecting their investment(s). Delivers outstanding store experience that improves customer loyalty. Meets & exceeded key performance objectives that include sales and customer satisfaction goals. Ensure accurate customer account set-up to allow service & equipment use before leaving the store. Identified the right solutions to customer billing, technical and or account issues. Complied with all operational policies and procedures including the Code of Conduct

06/2013 - 04/2015
Barnes & Noble Atlanta, GA Bookseller

Brought world-class customer service by delivering the four core service principles. Greeted and established rapport with customers, engaging them in conversations about all our products and services. Asked questions to identify customer needs, providing recommendations using your product knowledge to connect our customer with the right solutions. Responded to customer's concerns and questions, and wrap up the sale. Ensured store was stocked appropriately with in demand titles and customer requests. Ensured that products are put on the selling floor when received, identifying, organizing, shelving, and zoning in accordance with ISO, VMS and shelving guidelines. Maintained maintenance of the selling floor during each shift. Assisted in any area of the store when necessary. Protected company assets by adhering to all inventory and loss prevention standards, properly completing weekly cycle counts and inventories.

10/2012 - 10/2013
Party City Union City, GA Customer Service Associate

Interacted with and assisted customers. Managed inbound calls. Conducted & processed orders. Helped in receiving and stocking procedures. Aided in merchandising procedures. Responsible for maintaining assigned sections in store & maintained plan-o-grams. Ensures proper labeling and signing. Executed corporate directed price changes and clearance markdowns. Assisted in ensuring data integrity & seasonal pack away

This resume is created in 7 minutes.

Goal-oriented candidate, dedicated and hardworking with an internal drive to deliver excellence. Team player with a strong background in giving superior customer service in the restaurant environment. Easily adaptable to new work environments and able to learn new task procedures quickly and effectively.

  • Point of Sale (POS) system operation experience
  • Work well under pressure
  • Exceptional interpersonal skills
  • Enthusiastic, outgoing and positive
  • Great at finding solutions for customers
  • Active listening skills
  • Tactful problem solver
  • Goal oriented
  • Superior customer service and suggestive sales skills
  • Able to make personal connections by making transactions more of an interaction
  • Increased company revenue through suggestively upselling desserts and other items consistently with each customer
  • Praised by management on shift performance and customer satisfaction surveys
Team Member 07/2016 to 02/2018 Whataburger Tomball, TX
  • Worked in multiple restaurant positions in customer service and cooking
  • Trained new employees on customer service policies and health safety standards & guidelines
  • Increasing revenue for business through suggestive sales while helping guests select product based on their needs and preferences
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Team Member 06/2017 to 09/2017 Great American Cookies Tomball, Texas
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
High School Diploma 06/2018 Tomball Memorial High School Tomball, Texas
This resume is created in 7 minutes.

Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 3.5 year career in the United States Air Force. Effective communicator who quickly masters new roles and technologies to achieve positive results.

  • Scheduling
  • Data Entry
  • Work well in a stressful environment
  • Adaptable
  • Strong organizational skills
  • Strong verbal communication
  • Attention to detail
  • Multi-Task Management
  • Cultural awareness and sensitivity
06/2010 to 03/2014
Lifeguard/Swim instructor City of Elgin Elgin, IL
  • Responsible for the coordination, education, and safety of 10-20 children on a given day.
  • Developed personal relationships with customers.
  • Held a certification in CPR and first aid for infants through adults.
  • Noted swimming level of students, developed lesson plans, conducted swimming lessons, and performed weekly evaluations to determine progress and swim meet placement.
  • Reported students' progress to parents and coaches.
  • Successfully interacted in a diverse environment, maintained a professional demeanor, and established good relationships with the students, parents, and coaching staff.
  • Provided performance reviews and updates for parents on their children's progress.
  • Performed lifeguard duties while children and adults were swimming.
04/2014 to 03/2016
Alarm Response Team Leader United States Air Force Great Falls, MT
  • Evaluated terrain and recorded topographical information.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
03/2016 to 09/2017
Assistant to the Education and Training Manager United States Air Force Great Falls, MT
  • Coordinated training schedules
  • Filed crucial administrative paperwork daily
  • Monitored 500+ employees computer based training, ensuring everyone was up to date on tasks
  • Scheduled appointments and meetings for the Department Head
  • Maintained the Department Heads Calendar
  • Took phone calls and recorded messages
  • Created power point slides for training purposes
  • Assisted with training of 500+ employees
  • Created award packages and assisted in their distribution
  • Assisted multiple coworkers with daily tasks
05/2019 to Current
Fraud Investigtor Georgantas Claims Services Risk Managament St. Charles, IL
  • Completed required investigations on referred files ahead of deadlines, typically within 2-3 weeks prior.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
  • Cross-trained on medical background check roles in order to provide skilled back-up for customer-facing teams.
Education and Training
Larkin High School Elgin, IL, United States
Some College (No Degree): Business Administration Elgin Community College Elgin, IL