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Accomplishments
  • Graduated high school with a 3.9 GPA.
  • Earned the Northern Arizona University's Lumberjack Scholarship because of my overall GPA throughout high school, making my entire tuition paid for.
  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Handled guest complaints, maintaining a positive dining experience for all rest.
    • Quick and effective at decision making and maintaining excellent customer service throughout the sales process.
    • Friendly and enthusiastic, consistently meeting customer service satisfaction goals.
  • Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment.
Professional Summary
I am currently a sophomore at Northern Arizona University with Interior Design as my major. I am very skilled in time management, excellent in customer service, and perform any task in any environment, efficiently and effectively. When I set my mind to something I get it done due to being responsible and self-motivated. I love working with a team or individually, as well as working with customers. I consider myself a social butterfly, eager to provide assistance to customers. I had previously worked as a sales associate in retail at Rue21 for a year and a half, 2015-2016, and as a sales associate at Pacsun for 6 months, 2016-2017, as well. I graduated high school with a 3.9 GPA, exceeded in honors classes, and participated in cheer.
Work History
George's Corner Restaurant. Saint George, Utah Hostess | 07/2019 - Current
Dambar & Steakhouse. Kingman, AZ Server | 07/2018 - 02/2019
  • Delivered quality service by providing a warm and welcoming environment.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Served beverages, breads and butter and replenished items as necessary.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Ensured all food was prepared on-time and according to specifications. 
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Set dining tables according to type of event and service standards.
  • Assisted with the BBQ station, banquet set up and service, patio area service, dishwashing and packaging food for take-out.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Maintained high standards of cleanliness and sanitation.
  • Kept kitchen areas clean and free of debris and water.
  • Bussed, cleared, cleaned and set tables in quiet and efficient manner.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
  • Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
  • Completed finishing touches such as garnishes on dishes before final delivery.
  • Upheld standards of cleanliness, food handling and safety.
  • Observed tables to promptly respond to requests and refill beverages.
  • Offered enthusiastic and personable service to all customers.
  • Explained menu options in detail so that customers could make educated decisions on food items.
  • Up-sold alcoholic beverages, appetizers and desserts.
  • Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
  • Attended to new tables promptly to answer first questions and take drink orders.
  • Inventoried and restocked items throughout day.
  • Affected quick resolutions to customer problems and brought in management when needed.
Pacsun. Flagstaff, AZ 86004 Sales Associate | 11/2016 - 04/2017
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Contributed to team success by exceeding team sales goals
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Achieved sales goals and service performance requirements through new customer sales.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Answered calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided ongoing guest service, including giving fashion advice.
Rue21. Laughlin, NV 89029 Sales associate | 03/2015 - 06/2016



  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Facilitated monthly and quarterly physical inventory counts.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Processed an average of 100 transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered direction and gave constructive feedback to motivate team members.
  • Built and maintained effective relationships with peers and upper management.
  • Processed shipments and maintained organized stock shelves.
  • Processed all sales transactions accurately and in a timely fashion.
  • Designed displays to make the store experience interactive and engaging.
  • Met incoming customers and provided immediate assistance.
  • Trained all new sales employees on effective techniques.
  • Increased purchase totals by recommending additional items.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Created attractive displays.
  • Provided expert product and service information.
Skills
  • Customer service mindset
  • Customer-and-service-oriented
  • Proficient in Customer Service​
  • Excellent guest service skills
  • Persuasive communication
  • Professional appearance &  expertise
  • Team-oriented
  • Willing to work under pressure
  • Time management
  • Able to work with hands
  • Cash handling
  • Self-motivated continuously
  • Security monitoring
  • Loss prevention knowledge
  • Communicates effectively
  • Restocking
  • Quick learner  
  • Goal-oriented
  • Reliable and punctual
  • Excellent communication skills
  • Listening skills
  • Social
  • Friendly
  • Cheerfulness
  • Organized
  • Responsible
  • Respectful
Education
Mohave High School Bullhead City, AZ 2016 High School Diploma Un ited Sta tes I took honors classes all four years of attending high school, receiving an overall 9 I worked hard to keep my grades up and took my academics very seriously. I balanced my time management by participating in cheer leading, maintaining my GPA, and working part-time as a sales associate.
Northern Arizona University Flagstaff, AZ Bachelor of Science: Interior Design
  • Interior Design Major
  • Awarded the Lumberjack Scholarship
This resume is created in 7 minutes.
Overview

Seeking summer internship for experience in Mechanical Engineering.

Skills
  • Familiar with MATLAB and Mathematica
  • Capable of utilizing Microsoft Word, Excel, PowerPoint, Project, Visual Studio, Publisher, ect
  • Accustomed to experimental design and data collection
  • Familiar with programming in C++ and Python
  • Familiar with LTSpice
  • Familiar with AutoDesk software
  • Experienced operating in a multilingual and multinational environment
  • Self-motivated and well organized
Accomplishments

Completed two years study at Central Virginia Community College with concentration in Engineering, with cumulative GPA of 3.314 while working part-time as a sales associate. Have achieved Honor Roll on three separate occasions at that institution.

Currently studying Mechanical Engineering at Virginia Tech. Have to date completed three semesters of study at said institution.

Studied abroad in both France and Spain, fluent in Spanish, partially fluent in French.

University GPA of 2.81

Expected graduation May 2021.

Professional Experience
Dee's Hallmark Lynchburg, VA Sales Associate 09/2015 to 01/2018

Wards Crossing, 4026 Wards Rd, Lynchburg, VA 24502

Worked as a retail clerk selling Hallmark merchandise, and related products. Part time work from Sep 2015 to January 2018.

Experience catering to customer needs on an individual basis.
District Attorney's Office of Orleans Parish New Orleans, LA Clerk/Intern 06/2013 to 08/2013

619 S White St, New Orleans, LA 70119

Full time exploratory summer internship to learn more about the legal field.

Assisted attorneys in court and at the office by preparing and organizing court documents, making discoveries, redacting police reports, updating plaintiff files.

Experience maintaining a high level of confidentiality with respect to sensitive documents.
Education and Training
Associate of Science: Engineering Central Virginia Community College, Lynchburg, VA

Graduated May 2017 with a GPA of 3.314. Treasurer of Spanish Club Fall 2015 to Spring 2016.

  • Cum Laude graduate
Bachelor of Science: Mechanical Engineering Expected in 2021 Virginia Tech, Blacksburg, VA, United States

Current GPA of 2.81
Affiliations

Phi Theta Kappa Honor Society

Tau Sigma Honor Society

The Society for Collegiate Leadership & Achievement

This resume is created in 7 minutes.
Summary

I have  2 years of combined experience as a sales associate working for both Journey's and Kung Fu Tea. I have also worked as a house keeper for approximately 4-5 weeks. I have exemplary communication skills that allow me to connect with customers, and an acute intuition that allows me to predict what a customer wants before even saying it. I thrive in all situations whether I need to work independently or collaboratively and am proficient in multi-tasking.  I am a critical thinker, and solution finder whose ability to rise to the task makes me an invaluable asset. 

Skills
  • Working in a team setting
  • Taking initiative
  • Positively serving the customer
  • Fulfilling all of my job responsibilities
  •  Learning new tasks
  • Being positive in all situations
  • Working quickly and efficiently
Experience
Journey's | San Antonio, Texas Sales Associate 07/2016 - 08/2016
  •  Throughout Work Day:
  • Interact with customers
  • Work the register and floor
  • Bring shoes out to customers
  • Take shoes to the back that the customers did not want
  • Keep the back organized and the drag wall (area filled with shoe boxes that customers did not want) relatively clear throughout the workday
  • Bring out shoes for my fellow co-workers
  • End of the Day:
  • Organize and tag shoes in the front with their respective prices
  • Restock t-shirts, backpacks and socks in the front of the store
  • Sweep, Mop and vacuum the front of the store
  • Organize and make sure the front is neat
Kung Fu Tea | Universal City, TX Barista/Cashier 05/2018 - 06/2018
  • Greet and connect with customers
  • Inform them of the menu, how to order and any promotions going on 
  • Make drinks (sometimes customize them to fit the customers wants)
  • Brew tea that would be used in the creation the drinks/ Brew boba and make pudding/herbal jelly toppings used in drinks
  • Keep all toppings, juices and drink add-ins stocked
  • Keep all tables clean and floors swept (during the day/ end of the day)
  • Keep the bathroom stocked and clean (during the day/ end of the day)
  • Address any concerns customers had about their drinks 
  • End of Day:
  • Deep clean all machinery and surfaces 
  • Bring in tables and chairs
  • Close the register
  • Restock/ and make toppings to be used for the following day
  • Organize and date supplies in the back of the store
Education and Training
University of Texas at Austin | Austin, TX Bachelor of Science in Neuroscience 2020

(Currently a student)
Software

Familiar with the following computer programs:

  • Word
  • Excel
  • Powerpoint
This resume is created in 7 minutes.
Professional Summary
Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Work History
Global Legal Service - Secretary/Legal Assistant Toronto, ON 12/2014 - Current
  • Enhanced client relationship in person and by phone with sensitivity and confidentiality.
  • Screened all visitors and directed them to the correct employee or office.
  • Maintained calendars and scheduled trials, conferences, and client appointments.
  • Composed and revised legal documents, including letters, dispositions, and court filings.
Lashed By Liz - Eyelash Extensions Specialist Etobicoke, On 06/2013 - 12/2014
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Refilled professional spa products as necessary.
  • Obtained and maintained all required certifications related to work.
  • Provided eyelash extensions and other body treatments based on client's skin condition.
  • Operated, cleaned, and disinfected all equipment, properly and safely.
Boathouse-Sherway Gardens Mall - Sales Associate Toronto, Ontario 01/2008 - 01/2009
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Performed inventory and restocking assignments as necessary.
Skills
  • Efficient multi-tasker
  • Detail-oriented
  • Superior organization ability
  • Bilingual in Portuguese
  • Goal-oriented
  • Excellent communication skills
  • Strong work ethic
  • Customer service-oriented
Education
2010 Bishop Allen Academy Toronto, ON, Canada High School Diploma
2012 Canadian Beauty College (Toronto Campus) Toronto, ON, Canada Medical Aesthetics & Eyelash Extension Certification

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