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Professional Summary

Dynamic business development professional and passionate UEFA B licensed coach that is dedicated to implementing high quality soccer programs that maximize organizational potential.

Qualifications / Skills
  • UEFA B License : Irish FA 2019
  • UEFA C License: Irish FA 2017
  • Canadian National C
  • USSF E & D License
  • Canadian National Futal Player: 2013 AMF World Cup Colombia
Education
2016 Guelph
Bachelor of Science in Psychology University Of Guelph
Work History
Aug 2017 - Current Mississauga, Ontario
Head Coach / FC Barcelona Escola Toronto
  • Head Coach of boys U10 and U8 competitive OASL team. 
  • U10 & U12 Development program head coach. 
  • Implement Barcelona Methodology by applying specific training programs and coaching strategies for individual and team performance.
  • Tracking database for player performance and attendance. 
  • Attend Barcelona coaching methodology and evaluation sessions.
Nov 2017 - Current Ontario
Sales Coordinator / United Thermo Group
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of products and services.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Prepare comments and documentation for Key Senior Management meetings.
Jun 2016 - Current
Freelance Photographer / UNO International

Assigned to cover Canadian National Soccer matches and international practice sessions. 


Canadian Women's National Team:

  • CAN vs BRA 2016: Toronto & Ottawa
  • CAN vs GER 2018: Hamilton
  • CAN vs BRA 2019: Ottawa

Canadian Men's National Team:

  • CAN vs JAM 2017: Toronto
  • CAN vs DMA 2018: Concacaf Nations League Toronto
Apr 2015 - Apr 2017 Toronto, Ontario
Director Of Grassroots Football / Genesis Football Academy
  • Worked with Director to merge the LTPD principles with the academies development of multi-seasonal and high performance programs. 
  • Assisted the owner with documents, clearances and approvals needed to obtain Board Clearance to become an Ontario Recognized Academy (ORA).
Oct 2014 - Apr 2016 Etobicoke - High Park
Division Head Coach U10 Girls/ U13 Assistant Coach Trainer / Toronto High Park FC
  • Interactive, energetic Head Coach U10 girls program and Assistant with both U13 Girls Teams.
  • Worked collaboratively with the Technical Director to design a developmentally appropriate curriculum, program outlines, session plans, exercises, and small-sided activities for team training.
  • Head Coach of 3 teams, 2 assistant trainers and 6 volunteer coaches.
This resume is created in 7 minutes.
Professional Summary
High-achieving Project manager with 10+ years in retail offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.
Core Qualifications
  • Operations management
  • Staff development
  • Inventory control
  • Change management
  • Cross-functional team management
  • Supervision and training
  • Skilled negotiator
  • Computer-savvy
  • Results-oriented
  • Self-directed
  • Professional and mature
  • Strong interpersonal skills
  • Calm under pressure
  • Complex problem solving
  • After sales support
  • Time management ability
  • Flexible schedule
  • Strategic planning
  • Superior communication skills
  • Effective team player
  • Superior organization skills
  • Resolution-oriented
  • Dependable and reliable
  • Fluent in English & Spanish
Experience
Project Sales Exterior Coordinator Oct 2015 to Current
Lowe's Home Improvement Long Beach, CA
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Served as liaison between customers, store personnel and various store departments.
  • Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Sales Specialist Flooring Jan 2015 to Oct 2015
Lowe's Home Improvement Long Beach, CA
  • Cold-called prospective customers to build relationship.
  • Greeted store customers promptly and responded to questions with knowledgeable service.
  • Completed documentation for product and service sales.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Generated high volume of referrals.
  • Updated database with customer and sales information.
  • Informed management of special sales and service issues.
  • Achieved Top 25 Sales Specialist List for Region Sales.
  • Evaluated competitors and performed market research.

Installed Sales Coordinator Mar 2013 to Jan 2015
Lowe's Home Improvement Long Beach, CA
  • Responsible for coordinating and scheduling installations by reviewing and managing Installed Sales paperwork and contacting installers and customers throughout the process, ensuring merchandise is ready for installer pickup or delivery by pulling and staging items beforehand, and confirming customer satisfaction.
  • Also responsible for communicating and building relationships with installers, customers, and vendors and for assisting with the training and coaching of employees on the Installed Sales program and order management system.
Customer Service Associate-Kitchen Cabinets Dec 2012 to Mar 2013
Lowe's Home Improvement Los Angeles, CA
  • Served as the store expert in cabinets by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, creating designs with lighting, flooring, cabinets, appliances and paint for customers, informing customers on pricing, options, or status on pending orders, informing customers on pricing, options or status on pending orders.
  • Included generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders.
  • Performed order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
Merchandising Execution Manager Nov 2009 to Mar 2012
Home Depot Los Angeles, CA
  • Performed in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience.
  • Executed merchandising strategies and ensure product is displayed correctly to drive sales and maximize inventory turns.
  • Worked with teams with on-site supervision, and provided service to multiple departments in the stores.
  • These associates executed approved general bay service, tasking, projects and resets safely, accurately and efficiently.
  • Built and maintained strong relationships with store associates and provide superior customer service to both internal and external customers. 
  • Determined merchandise price schedules and discount rates.
  • Monitored customer preferences to determine focus of sales efforts.
Department Manager Sep 2007 to Feb 2008
Home Depot Los Angeles, CA
  • Generated monthly and annual sales reports.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Created and directed sales team training and development programs.
  • Wrote sales slips and sales contracts.
Appliance Sales Specialist Jun 2006 to Sep 2007
Home Depot Los Angeles, CA
  • Served as the store expert appliances by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders.
  • Accountable for consistently prospecting, providing customer service, achieving sales and service objectives to-drive profitable sales growth.
  • Proactively interacted with customers in a friendly manner, determined customer needs, provided recommendations, and assisted customers in making decisions about desired products or services.
  • Informed customers of key product attributes to build interest in the merchandise/brand and to build clientele.
  • Actively listened to customer requests and issues to find solutions and deliver a positive customer experience that resulted in a sale.
  • Ensured products were displayed according to core standards.
  • Partnered with other associates to replenish department and/or took personal action to replenish products/displays from stock room.
  • Responsible for training, coaching and developing associates on the company's core standards to ensure customers receive exceptional service.
Education
Administrative Justice 2002 East Los Angeles Colege Los Angeles, CA
References
References upon request.
This resume is created in 7 minutes.
Professional Summary

I am a hard-working, detail oriented individual, who is passionate about education and contributing to my community . Through organization and an open mind, I seek to constantly grow as an employee. 

Skills
  • Verbal and Written Communication
  • Building relationships with clients and outside departments
  • Knowledge of computer systems 
  • Time management
  • Documentation and recordkeeping
  • Customer service
  • Scheduling and maintaining calendars
  • Document preparation 
    Work History
    Sacramento County Office of Education (SCBC) Office Assistant | Rancho Cordova, CA | Current


    • Provide excellent customer service to all incoming clients, partners and the general public
    • Assist with facilitating orientation class for all new clients enterting the program
    • Create relationships with new clients and provide them with the appropriate resources
    • Communicate daily without outside agencies including the California Department of Corrections and Rehabilitation
    • Prepare printed materials including memos, flyers and invitations
    • Schedule appointments and maintain multiple calendars for staff 
    • Maintain paper files and manage data in online database
    • Collect data and create reports to distribute to staff and supervisor
    • Other duties as assigned
    News and Review Sales Coordinator | Sacramento | Current
    • Created and enforced press deadlines weekly between multiple departments and printer
    • Prepared sales and budget reports for Sales Manager and CEO to review
    • Coordinated between departments to build a layout for the paper each week
    • Reviewed, signed and electronically filed all incoming client contracts
    • Answered incoming client inquiries via phone and email, and assign to the proper account executive
    • Used online calendar system to schedule appointments for Sales Manager, CEO and Account Executives
    • Trained sales associates on multiple sales programs and data entry software
    Whole Foods Market Customer Service Representative | Folsom | October 2008 - April 2016
    • Focused on team communication and organization by facilitating team trainings and check-ins
    • Provided excellent customer service through active listening and critical thinking
    • Handled hundreds of monetary transactions a day with efficiency and precision
    • Utilized problem solving skills to ensure customer and team member satisfaction
    • Ordered supplies and maintained inventory
    • Administrative duties as assigned
    California Montessori Project Teaching Assistant | Fair Oaks | August 2014 - June 2015
    • Assisted lead teacher in facilitating student lessons
    • Organized and maintained student files
    • Instructed a fourth grade math rotation
    • Instructed a sixth grade English rotation
    • Created and made copies of student worksheets and assignments
    • Filled in as substitute teacher for all grade levels on campus as needed
    • Administrative duties as assigned
    Sacramento State University Instructional Student Assistant-Graduate Internship | Sacramento | January 2014 - June 2014
    • Facilitated weekly small group discussion for undergraduate students
    • Graded, recorded and filed student assignments and tests
    • Created lesson plans and topics of discussion
    • Used critical thinking and organizational skills to work in a higher education environment
    Education
    Master of Arts Literature Sacramento State University Sacramento, | 2015
    Bachelor of Arts English Sacramento State University Sacramento, | 2012
    This resume is created in 7 minutes.
    Summary
    Seasoned inside sales coordinator with over 16 years experience in an industrial setting. Excellent sales and service skills. Enjoy working in a team setting.
    Highlights
    • Dependable
    • Specializes in industrial markets
    • Type 50-60 words per minute
    • Excellent customer support skills
     
     
    • Clear and articulate phone manner
    • Cheerful and energetic
    • Experienced user of Microsoft Word and Excel.
    • Bidding processes
    • Inventory coordination
    Experience
    Inside Sales Coordinator 11/1999 to Current Kentucky Electric Steel Ashland, KY
    • Quote prices, production dates and delivery schedules for customers as well as provide customer support by phone and e-mail.
    • Enter orders for production and take care of them until they are released for shipment.
    • Prepare month end reports for corporate use.
    • Work closely with the outside sales representatives for the territories that I handle.
    • Submit press releases and announcements for the company.
    • Train new employees.
    • Maintain customer price sheets and contract pricing.
    • Purchased supplies for sales, human resources, quality assurance and accounting.
    • Very knowledgeable with company's ERP system and use it daily for order entry and inventory management.
    • Expedite customer orders on a daily basis.
    Education
    Bachelor of Science: Environmental Science 12/1994 Morehead State University Morehead, KY Environmental Science
    High School Diploma 5/1990 Elliott County High School Sandy Hook, KY