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Professional Summary

Trustworthy professional with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity. Dedicated to motivating higher sales through incentives and positive reinforcement.

Skills
  • Team leadership
  • Proficient in Microsoft Office
  • Time Management
  • Excellent written and verbal communication skills
  • Dependable and reliable
  • Marketing strategy
Work History
Pest Control Service Technician, 08/2019 to Current
TerminixRedding, CA
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
  • Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Earned strong positive feedback from customers demonstrated through positive social media reviews.
Retail Store Manager, 03/2017 to 08/2019
Amtel LLC.Dallas, TX
  • 2017 & 2018 Annual Winner Circle recipient.
  • Worked with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Assistant Store Manager, 08/2016 to 03/2017
Amtel LLC.Southlake, TX
  • Assist the RSM with scheduling, coverage, and resource planning to ensure the store has the right number of employees in the right roles at the right times.
  • Taken the lead in developing, training and managing assigned team, with RSM maintaining ultimate decision making responsibilities for evaluations, discipline and staffing (hiring/firing/promoting).
  • Train and developed new associates on POS system and key sales tactics.
Solutions Specialist, 01/2015 to 05/2016
Verizon WirelessChicago, IL


  • Effectively networked throughout the city bringing in new clientele.
  • Consistently exceeded monthly sales goals-quotas.
  • Generated repeat business through exceptional customer service.
  • Closed multiple SMB accounts. 
Assistant Store Manager, 07/2013 to 08/2014
T-Mobile USAFort Worth, TX


  • Recruited, interviewed, hired, and trained qualified sales associates based on the day-to-day needs of the business.
  • Ensured the integrity of inventory and cash in the store environment at all times.Implemented new store programs and be proactive in creating new sales initiatives.
  • Lead team members to ensure store meets quota on a monthly basis.
Senior Retail Sales Leader, 10/2006 to 07/2013
T-Mobile USAFort Worth, TX
  • Continuously achieved revenue figures above sales goals\ by 20% or more.
  • Awarded numerous sales awards including: Winners Circle 2008, Quarterly Winners Circle for 2006, and 2009.
Education
High School Diploma: 2002
Crowley High School - Crowley, TX
Certifications

Completed entire Career Development Program (CDP) with T-Mobile corporate.

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Accomplishments
  • Recipient of the J Kyle Braid Award. Two people are selected for this award. Those selected exhibit high levels of leadership on and off the sporting field. 
  • Colleges Against Cancer (CAC) Sep '13-Dec '16 focused on planning relay for life Raises awareness about cancer and cancer prevention
  • HAWKS actively engages students to consider health and wellness. We also        presented factual, relevant information on healthy lifestyle.
Skills
  • Diligent
  • Sports injuries training
  • Responsible and reliable
  • Motivational techniques
  • Section proficiency
  • Skilled in Microsoft Office
  • Sound judgment
  • Healthy lifestyle role model
Work History
Berkeley Square Dietary Aide | Hamilton, OH | April 2015 - December 2016
  • Worked directly with the members          
  • Read which diets each person had and made up trays specifically for them         
  • Detail to diet, as well as, cleaning and stocking
  • Implemented necessary changes based on evaluation of staffing requirements and floor assignments
  • Instructed clients in proper meal preparations and diet therapies
Potters Golf Course Concessions Manager | Hamilton, OH | March 2015 - Current
  • Communicates directly with members
  • Make deposits at the end of each shift          
  • Oversaw and trained new employees
  • Detailed attention to cleaning and using technology
  • Conducted inventory and restocked items throughout the day
Australian Sands Tanning Resort Assistant Manager Team Sales Leader | Fairfield, OH | August 2012 - December 2014
  • Communicates and connects with each client daily
  • Inventory and daily deposit
  • Had a daily goal sale to hit each day
  • Oversaw and trained new employees
  • Answered an average number of calls per day by addressing customer inquiries, solving problems and providing new product information
  • Provided an elevated customer experience to generate a loyal clientèle
Badin High School Junior Varsity Girls' Soccer Head Coach | Hamilton, OH | June 2012 - November 2013
  • Collaborated with assistant coach to achieve a common goal
  • Ran practices, games, and was responsible for recruiting
  • Taught valuable lessons not only about soccer, but life.
  • Maintained thorough knowledge of all rules, game procedures, coaching techniques and current trends in soccer
  • Accepted coaching, constructive criticism and recognition with humility and composure
  • Exhibited sound judgment while executing coaching responsibilities and functions
Redsfest Volunteer | Cincinnati, OH | December 2012
  • Maintained crowd control
  • Worked with athletes while giving autographs   
Badin Soccer Camp Camp Coordinator | Hamilton, OH | July 2008 - July 2012
  • Taught basic ball skills
  • Set up drills, created & scheduled teams and games for kids ages 5-15
  • Maintained reports and distributed copies to other coaches and players who helped run the camp
Education
Bachelor of Science Kinesiology and Health Miami University Oxford, OH | 2016
none Undecided Thomas More College Erlanger, KY Social Sciences Health Promotion
High School Diploma Stephen T. Badin High School Hamilton, OH | 2011
  • 3.6 GPA
  • Recipient of J Kyle Braid Scholarship
  • Recipient of 3 GGCL All 1st team Scholarship
Associate of Arts Social Sciences Miami University Oxford, Ohio | 2016
Affiliations
Member of Society of Public Health Education (SOPHE) Feb '15-present

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Summary

Results-oriented, strategic sales professional with three years experience. A team player, and guaranteed asset. 

Skills
  • Proficiency in sales
  • Quick Learner
  • ​People person
  • Team player mentality
  • Enthusiastic
  • Outgoing personality
  • Strong communication skills
  • Time management
  • Excellent multi-tasker
  • Seasoned in conflict resolution
Experience
12/2018 to Current
Secretary Sal D'Alessio CPA Pompton Plains, New Jersey
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Developed and updated Withdrawals/Deposits tracking spreadsheets using Excel.
  • Coordinated and stored Tax Information, Personal Information and Financial records.
10/2018 to 12/2018
Car Salesman Crestmont Toyota Pompton Plains, NJ
  • Provided information about sales processes, warranty requirements and service standards.
  • Met incoming customers at the door to guide through showroom and sales lot.
  • Answered customer emails and telephone requests for information.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
07/2016 to 02/2018
Sales Leader New York Sports Club Butler, NJ
  • Achieved 100% of quota within the first year as Sales Manager.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Trained in negotiations and time management.
  • Hired and trained all sales staff for new store location.
  • Monitored customer preferences to determine focus of sales efforts.
01/2015 to 07/2016
Sales Representative New York Sports Clubs Butler, NJ
  • Organized weekly sales reports for the sales department to track product success.
  • Earned “Top Seller” for two consecutive quarters in 2017.
  • Ranked as most effective department sales representative in the local region out of 30 representatives.
  • Managed quality communication, customer support and product representation for each client. 
  • Guaranteed positive customer experiences and resolved all customer complaints.


01/2013 to 01/2015
Front Desk Receptionist New York Sports Clubs Butler, NJ
  • Confirmed transactional data.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.


Education and Training
2018
Associate of Arts: Business Administration County College of Morris Randolph, NJ, United States
  • Coursework in Business, Marketing and Communications
  • Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing
  • Continuing education in Marketing, and Management 



2020
Bachelor of Science: Marketing Management, Management William Paterson University of New Jersey Wayne, NJ, United States
  • 3.5 GPA
  •  Completed coursework in Global Marketing, Consumer Behavior and Corporate Finance
  • Major in Marketing Management
  • Major in Management
  • Continuing Student.

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Professional Summary
Resourceful eCommerce manager and marketing professional who successfully improves customer engagement, customer loyalty, and increases website visibility and accessibility. I am result oriented team leader who is confident, highly organized and self-motivated with a 'can do' attitude that welcomes challenges and is able to adapt to the ever changing and fast pace technology of the ecommerce business and digital marketing.
Skills

    National Sales Management

    Search Engine Optimization

    Marketing Campaign Management

    Shopify, MailChimp, Shipstation 

    E-Marketing for B2B and B2C

    Campaign Optimixation

    Customer Relationship Management (CRM)

    Website Product Merchandising

    Adobe Photoshop

    Adobe InDesign

    Google AdWords

    Google Analytics

    HTML Coding

    Web content
    Marketing Automation Software

Work History
eCommerce and Digital Marketing Specialist Dec 2014 - Current
Maileg North America Atlanta, GA
  • Primarily responsible for the e-commerce business that has grown by a large 500% over the past 2 years.
  • Managed, processed, and accounted for over 500 orders monthly.
  • Created targeted marketing campaigns, optimized website architecture and enhanced the customer online experience, by enforcing the brand.
  • Managed multiple nation wide sales representative teams by providing a great deal of product knowledge and managing their monthly sales goals.

    Additional accomplishments include:.
  • Consistent steady growth in online sales.
  • Creative writing techniques were used to engage new and existing customers online and through other marketing efforts.
  • Increasing our social media exposure and engagement by 80%.
  • Analyzed business trends to better prepare for future sales.
  • Used Adobe Photoshop to create engaging ads and mail chimp to create newsletters.
  • Advanced experience with Shopify as it was used daily as the platform.
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
  • Coordinated and participated in promotional activities and trade shows.
  • Analyzed third-party data and investigated new growth opportunities.
  • Developed and implemented campaigns for email, online advertising, search engines and direct mail.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Created key Internet marketing activities to acquire and retain new clients through email campaigns, affiliate marketing, and social media.
  • Partnered with web development teams to enhance functionality, user experience, online brand positioning, and advertising.
Sales Leader and Assistant Dept Manager Jan 2013 - Jan 2014
Von Maur, CO Atlanta, GA
  • Provided exceptional customer service by using a personal approach to build a regular clientele base and engaged customers by using promotional techniques.
  • Responsible for merchandising department in a way that would increasing sales.
  • Problem solver; team relied on me to deal with issues on the sales floor
  • Exceeded sales goals monthly.
  • Trained and served as a peer coach for new sales associates.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Created visual marketing and styled window displays.
  • Counted cash drawers and made bank deposits.
  • Counted cash drawers and made bank deposits.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Assigned employees to specific duties to best meet the needs of the store.
Digital Marketing Intern Jan 2012 - Jan 2013
PSquared Digital Marketing LLC Rochester, NY
  • Devised detailed reports for new clients
  • Worked with Google Ad Words to researched search terms and create targeted ads.
  • Attended client meetings and gave progress reports 
  • Provided marketing tracking and research information by collecting, analyzing, and summarizing data and trends.
  • Created key Internet marketing activities to acquire and retain new clients through email campaigns, affiliate marketing, and social media.
  • Identified KPI's for various business and identified how to improve business with digital marketing efforts
Social Media Intern Jan 2012 - May 2013
Greentopia Film Festival Rochester, NY
Promoted the festival by creating print ads to be hung publicly. Developed different writing styles for media postings to ensure optimal response form followers on twitter, Facebook, and LinkedIn.Blogged about topics that would interest the target market Communicated with social media followers and always maintained positive relations. Quadrupled twitter followers during duration of internship.
Education
Bachelor of Arts: Communications and Rhetoric / Sociology 2013
Nazareth College Rochester, NY

Deans List

Board Member of the Black Student Org 

Peer mentor through Black Student Org

Tutored students at under preforming high schools weekly

Engaged in Clean Sweep programs in the inner city 



Study Abroad : Marketing, Italian History, and Grammar 2012
University of Pescara Pescara, Italy
  • Created Cross Cultural Marketing Projects

-created faux magazine articles detailing the various monuments and attractions

  -worked closely with the Italian students to create marketing campaigns that could be used internationally. 

  • Learned how to become adaptable and flexible in the foreign environment
  • Maintained a 3.5  GPA during my time abroad
  • Learned Italian to be able to live in an area where no English speakers were


Continuing Education: Adobe Photoshop Level 1: Introduction 2016
Emory University Atlanta, GA
  • Continuing education in using the Adobe Suite and specifically Photoshop.