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Accomplishments
  • Recipient of the J Kyle Braid Award. Two people are selected for this award. Those selected exhibit high levels of leadership on and off the sporting field. 
  • Colleges Against Cancer (CAC) Sep '13-Dec '16 focused on planning relay for life Raises awareness about cancer and cancer prevention
  • HAWKS actively engages students to consider health and wellness. We also        presented factual, relevant information on healthy lifestyle.
Skills
  • Diligent
  • Sports injuries training
  • Responsible and reliable
  • Motivational techniques
  • Section proficiency
  • Skilled in Microsoft Office
  • Sound judgment
  • Healthy lifestyle role model
Work History
Berkeley Square Dietary Aide | Hamilton, OH | April 2015 - December 2016
  • Worked directly with the members          
  • Read which diets each person had and made up trays specifically for them         
  • Detail to diet, as well as, cleaning and stocking
  • Implemented necessary changes based on evaluation of staffing requirements and floor assignments
  • Instructed clients in proper meal preparations and diet therapies
Potters Golf Course Concessions Manager | Hamilton, OH | March 2015 - Current
  • Communicates directly with members
  • Make deposits at the end of each shift          
  • Oversaw and trained new employees
  • Detailed attention to cleaning and using technology
  • Conducted inventory and restocked items throughout the day
Australian Sands Tanning Resort Assistant Manager Team Sales Leader | Fairfield, OH | August 2012 - December 2014
  • Communicates and connects with each client daily
  • Inventory and daily deposit
  • Had a daily goal sale to hit each day
  • Oversaw and trained new employees
  • Answered an average number of calls per day by addressing customer inquiries, solving problems and providing new product information
  • Provided an elevated customer experience to generate a loyal clientèle
Badin High School Junior Varsity Girls' Soccer Head Coach | Hamilton, OH | June 2012 - November 2013
  • Collaborated with assistant coach to achieve a common goal
  • Ran practices, games, and was responsible for recruiting
  • Taught valuable lessons not only about soccer, but life.
  • Maintained thorough knowledge of all rules, game procedures, coaching techniques and current trends in soccer
  • Accepted coaching, constructive criticism and recognition with humility and composure
  • Exhibited sound judgment while executing coaching responsibilities and functions
Redsfest Volunteer | Cincinnati, OH | December 2012
  • Maintained crowd control
  • Worked with athletes while giving autographs   
Badin Soccer Camp Camp Coordinator | Hamilton, OH | July 2008 - July 2012
  • Taught basic ball skills
  • Set up drills, created & scheduled teams and games for kids ages 5-15
  • Maintained reports and distributed copies to other coaches and players who helped run the camp
Education
Bachelor of Science Kinesiology and Health Miami University Oxford, OH | 2016
none Undecided Thomas More College Erlanger, KY Social Sciences Health Promotion
High School Diploma Stephen T. Badin High School Hamilton, OH | 2011
  • 3.6 GPA
  • Recipient of J Kyle Braid Scholarship
  • Recipient of 3 GGCL All 1st team Scholarship
Associate of Arts Social Sciences Miami University Oxford, Ohio | 2016
Affiliations
Member of Society of Public Health Education (SOPHE) Feb '15-present
This resume is created in 7 minutes.
Summary

Results-oriented, strategic sales professional with three years experience. A team player, and guaranteed asset. 

Skills
  • Proficiency in sales
  • Quick Learner
  • ​People person
  • Team player mentality
  • Enthusiastic
  • Outgoing personality
  • Strong communication skills
  • Time management
  • Excellent multi-tasker
  • Seasoned in conflict resolution
Experience
12/2018 to Current
Secretary Sal D'Alessio CPA Pompton Plains, New Jersey
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Developed and updated Withdrawals/Deposits tracking spreadsheets using Excel.
  • Coordinated and stored Tax Information, Personal Information and Financial records.
10/2018 to 12/2018
Car Salesman Crestmont Toyota Pompton Plains, NJ
  • Provided information about sales processes, warranty requirements and service standards.
  • Met incoming customers at the door to guide through showroom and sales lot.
  • Answered customer emails and telephone requests for information.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
07/2016 to 02/2018
Sales Leader New York Sports Club Butler, NJ
  • Achieved 100% of quota within the first year as Sales Manager.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Trained in negotiations and time management.
  • Hired and trained all sales staff for new store location.
  • Monitored customer preferences to determine focus of sales efforts.
01/2015 to 07/2016
Sales Representative New York Sports Clubs Butler, NJ
  • Organized weekly sales reports for the sales department to track product success.
  • Earned “Top Seller” for two consecutive quarters in 2017.
  • Ranked as most effective department sales representative in the local region out of 30 representatives.
  • Managed quality communication, customer support and product representation for each client. 
  • Guaranteed positive customer experiences and resolved all customer complaints.


01/2013 to 01/2015
Front Desk Receptionist New York Sports Clubs Butler, NJ
  • Confirmed transactional data.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.


Education and Training
2018
Associate of Arts: Business Administration County College of Morris Randolph, NJ, United States
  • Coursework in Business, Marketing and Communications
  • Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing
  • Continuing education in Marketing, and Management 



2020
Bachelor of Science: Marketing Management, Management William Paterson University of New Jersey Wayne, NJ, United States
  • 3.5 GPA
  •  Completed coursework in Global Marketing, Consumer Behavior and Corporate Finance
  • Major in Marketing Management
  • Major in Management
  • Continuing Student.
This resume is created in 7 minutes.
Professional Summary



As a sales leader focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to success and to maintain high standards of customer service at all times. 




Personable Training manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems.
Work History
Duty Manager , 04/2016 to 06/2017
The Sporting Globe Rockingham, WA
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Organized training for new employees per week.
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Extensively trained new and existing employees.
  • Administered performance reviews to evaluate each participant's progress.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Conducted one-on-one tutoring sessions for new employees.
  • Improved customer service ratings through weekly training sessions.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Verified that personal and payment information on guest accounts was accurate and complete.

Sales leader , 01/2013 to 12/2015
Coke a Cola Katherine, Northern Territory
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reported to the district manager regarding all store and staff issues.
  • Generated repeat business through exceptional customer service, weekly face to face in store. 

certificates

Approved managers 

First Aid CPR 

Police clearance 

Working with children's check 

RSA 

RGA 

Food and safety level 2 

Skills
  • Staff training and development
  • Produvtive team member 
  • Posses excellent communication skills 
  • Customer-oriented

  • Ability to work Independantly or part of a team 
  • Tolerant and flexible to different situations 
  • Integrity and honesty towards managers and team members​
  • Detail-oriented
This resume is created in 7 minutes.
Summary
Affiliations
Exceptional Producer Council - January 2003 *Exceptional Producer Council - January 2002
Skills
  • SUMMARY
  • Highly experienced, award winning business development and marketing consultant with demonstrated achievement and success in areas of sales and operational leadership, risk management, marketing campaign development and execution, channel development, strategic consulting, program management, and individual sales production. Proven leader in account-based marketing and demand generation programs. Significant experience in all aspects of Business Communications Services, such as Business Process Outsourcing, Digital Printing, Document & Promotional Marketing Programs, Billing and Technology Services. Strong business operations and marketing acumen with focus on analyzing trends, coordinating internal resources, and optimizing overall business strategies to maximize ROI. Results-driven leader in developing and executing marketing strategies with the unique ability to understand the sales cycle, generate brand awareness, and drive lead generation initiatives based on marketplace positions and customer trends using exceptional marketing and communication skills, including:
  • Integrated/Multi-Channel and account based marketing programs.
  • Brand and Marketing Planning/Strategy
  • Multi-channel Marketing
  • Business Development & Sales
  • Print, Large Format, Promo Items,
  • Catalogs, Mailing & Fulfillment
  • SAAS applications, online storefronts, risk information systems
  • Demand/Lead Generation
  • Digital Marketing Campaigns
  • Account Based Marketing
  • Operations and Sales Oversight
  • Marketing Automation/CRM
  • Enterprise-wide Document Management Systems
  • Brand Management
  • Third party vendor and supplier management.
  • Risk finance and capital mar
  • Purchasing/vendor management
  • Management information systems
  • Cyber-liability exposure
  • Business & operations analysis
  • SEO/PPC/SMO - digital marketing
  • RFP/RFQ management
  • Demand Generation initiatives
  • Project management
  • SAAS program marketing
  • Account based marketing
  • Media Purchasing
  • Product management and go to market strategies
  • Marketing Analytics Specialties: branding | brand | identity| advertising | website development | sales management | business development | project management | social media | creative strategy | account management | creative planning | collaboration | vendor development | vendor management | producer | analytics | digital strategist | variable print | direct mail campaigns | social media tools | consumer engagement | consulting | strategic planning | risk management | risk finance | operations management | compliance
  • Experience
  • MARKETING & BUSINESS DEVELOPMENT MANAGER
  • Marshall Marketing Group/Sir Speedy Print Signs Marketing - June 2012 to April 2017
  • Strategic business consultant and marketing expert providing direction to clients ranging from start-up to Fortune 500 on how to ignite demand generation, increase market position, and increase sales. Propose and execute strategic plans to increase revenue with emphasis on innovative marketing and merchandising tactics using social media, website, email, print and brand collateral, and events to influence consumer buying behaviors. Develop and implement creative and results-focused, multi-channel campaigns to drive brand recognition, lead generation, customer loyalty, and maximum conversion rates. Recommend optimal marketing initiatives using expertise in developing and executing a combination of print and digital strategies, marketing automation, SAAS, web2print, targeted direct/email campaigns, loyalty programs, social media, and website/mobile/initiatives. B2B lead generation and business development. Develop strategic marketing plans, execute campaigns, measure analytics of initiatives and maximize results for all sized customers. Specialist in Digital marketing, PPC campaigns, SEO, inbound marketing, brand recognition, lead generation, loyalty programs, empirical research, variable print and target marketing. Market analysis, marketing compliance, and metrics oversight. Develop branding and go to market strategies working with marketing, sales, and executive level management teams. We analyze the print, marketing and brand spend, suppliers and procurement processes, then work with our clients to develop a future state that dramatically reduces costs and creates efficiencies in their print/brand and media spend categories.
  • Developed and executed multi-channel marketing strategies.
  • Expertise in Print Marketing and Promotion campaigns for Fortune 500 companies
Work History
February 2006-May 2012 DIRECTOR Fenway Consulting Group |
  • Led strategic vision, business development, marketing operations, purchasing, and strategic alliances.
  • Grew consulting operation focused on national programs, middle market business, creative products and services and utilization of agent/broker and insurer distribution channels.
  • Designed and placed insurance programs for clients.
  • Consistently met and exceeded the qualitative and financial objectives of represented clients.
  • Assessed risk tolerance, profit initiatives and operational procedures to craft solutions optimally suited to client needs.
  • Consulted with agencies on operations/sales. 
January 2003-January 2006 REGIONAL SALES LEADER | Willis of Seattle Inc | Seattle, Washington, United States
  • Charged with improving and implementing processes, efficiencies, and programs to maximize productivity and profitability for Seattle office in the area of Operations, Risk Consulting, Client Services, Business Development, Vendor and Carrier Relationships, Human Resources, Purchasing, Facilities Operations & Modernization, Finance and Compliance.
  • Managed staff of 75 professionals and over saw sales of $200 million and $40 million annual operating budget for Property Casualty, Employee Benefits and Risk Consulting with complete responsibility for budget preparation, expenditure scheduling, and variance analysis to achieve financial objectives. Prepared operational risk reports to allocate costs.
  • Oversaw client development and service of risk management, international, and strategic corporate customers.
  • Personally generated highest new business results within region averaging $27,500,000 sales annually.
  • Orchestrated turnaround of under-performing office delivering highest new business growth in 20 years, delivering 165% three-year organic growth, 34% EBITDA and client proposals fueling pipeline of $20 million.
  • Championed team-compensation plan reinvigorating culture and reducing turnover rate 35% down to 8%, while also elevating client retention rate from 87.6% to 96.8%.
  • Cultivated new market relations, products, and cross-sell initiatives to expand market segmentation thru creative multi-channel marketing initiatives.
  • Personally managed marketing & sales initiative program to develop and generate demand within the teaching hospital and healthcare institutional target segment for SAAS risk management/claims/credentialing information system. 
October 2001-February 2006 Account Executive | Willis Group | Seattle, Washington, United States
  • Marketing & sales manager for risk consulting and corporate risk management clientele. 
  • Supervised marketing and sales, product/program development, and client initiatives for Risk Consulting Practice.
  • Entrusted Broker and Risk Management Advisor to several companies & associations directing risk operations, insurance placements, profit center development and formation of alternative risk, group insurance and captives, and risk management information systems.
  • Began with no book of business in 2001 and became third highest individual producer in firm within 9 months, averaging annual new business exceeding $7 million.
  • Earned multiple awards for sales, client service and team building; Created and managed 5 captive insurance companies and large group/associations.
  • Designed and negotiated insurance and risk finance placements for clients representing $60 million premium.
  • Created safety, loss control, and claims programs to validate loss reserves and reduce funding needs while negotiating excess of loss and reinsurance structures to mitigate catastrophic loss exposures.
  • Reduced cost of risk by 40% analyzing loss exposure, frequency and severity to structure risk retention model and designing optimal deductible levels.
  • Mitigated $3 billion source code/licensing exposure for Microsoft using reinsurance program.
  • Directed risk management M&A due diligence, including saving 17 projects, 3000 jobs and $5 billion in revenue for construction firm by restructuring risk financing and vendor contracts.
  • Acted as strategic planning consultant/business analyst in risk management due diligence to solidify formation of $6 billion global company in technology.
January 1995-October 2001 SENIOR ACCOUNT EXECUTIVE Sullivan & Curtis |
  • Built and grew boutique risk management and insurance firm from $0 to $8 million commission revenue, $85 million sales and a staff of 55 professionals.
  • Created branding, marketing & sales campaigns to maximize revenues through aggressive networking and consultative sales, creating market position for firm as leader in innovative risk solutions, ability to create unique solutions, driving profit and operational improvement for clients.
  • As Business Analyst/Risk and Insurance Consultant, managed insurance placements for strategic corporate accounts.
  • Generated $3 million revenue book of business focused on middle market/large accounts, healthcare,, and alternative risk, exceeding sales and operational benchmarks by 150% annually.  
  • Launched National Group Program for Executive Members of Costco, conducting premium rate, customer exposure, and loss analysis to deliver $15 million profit center, customer loyalty and branding tool.
  • Instituted MGA/TPA structure for underwriting and claims management.
  • Crafted first internet/technology group cyberliability insurance program and manuscript policy form in the London reinsurance market to address the needs of an online service employing 25,000 independent developers.
  • Coordinated IT/expense management efforts and marketing/sales of Risk Management Information systems and Risk Consulting.
  • Developed three large captives (facultative reinsurance) for Hospitals and Medical Malpractice JUA.
May 2012-April 2017 Marketing Executive | Marshall Marketing Group | Seattle, Washington, United States
  • Developed and executed multi-channel marketing strategies.  
  • Expertise in Print Marketing and Promotion campaigns for Fortune 500 companies  
  • Achieved 70% conversion rate on marketing and sales campaigns past four years managing marketing/sales funnel and qualified leads. 
  • Increased sales by 200% by launching various marketing campaigns.
  • Developed Integrated Multi-channel Marketing Strategy for company increasing sales by 32% in 18 month while maintaining 43% profit margin.
  • Manage 240 accounts as marketing and branding consultant, helping firms increase sales and lead generation, product identity and customer loyalty programs, and digital marketing strategies.
  • Reputation as trusted advisor and “focused hunter” of new business, leveraging excellent relationship building skills and talent for articulating the value-add of represented products and services, while also bringing innovative solutions and maximizing ROI for clientele.
  • Market, develop and implementation of online storefronts, digital marketing campaigns, SAAS and ecommerce websites, location based marketing apps, near field communication programs.
  • Boosted website traffic by 125% by creating an integrated social media strategy and managing SEO, Web Ad Campaigns. 
  • Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
Education
1994 Bachelor of Arts: Psychology / Law Boston College , Chestnut Hill, MA Psychology/Law Risk Management Logistics/Operations & Finance - U.S. Navy (Reserves) - Honorable Discharge
1996 Associate of Science: Associate in Insurance Automation Insurance Institute, Philadelphia, PA Reinsurance (ARe)
2017 Associate: Information Technology PMI-Risk Management (PMI-RMP) Information Technology
2017 PMP:
Additional Information
  • AWARDS & RECOGNITION *National Top Performer Award - Gold Level, March 2017 *National Top Performer Award - Gold Level, March 2016 *Outstanding Marketing Consulting and Business Development - National Level *National Top Performer Award - Gold Level, March 2015 *Innovation In Marketing - National Award, March 2015
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Professional Summary
Responsible and mature individual who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals.
Skills
  • Effective communication skills
  • Customer-focused
  • Quick learner
  • Inventory management
  • Product stocking
  • Effective trainer
  • Strong communication skills
  • Merchandising and displays
  • Team leader
  • Scheduling
  • Proficient in customer service
  • Service-oriented team player
  • Strong work ethic
  • Passion for customer satisfaction
  • Store management
Work History
District Sales Leader , 06/2004 to 12/2016
Pepsico Frito Lay Division Atlanta GA
  • Supervised a sales force of 12 sales associates.
  • Planned and directed staff training and performance evaluations.
  • Contacted customers by phone and email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Built relationships with customers and the community to establish long-term business growth.
  • Extensively trained new and existing employees.
  • Monitored participant workflow and behaviors throughout the training process.
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Met existing customers to review current services and expand sales opportunities.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Established long-term customer relationships through prompt and courteous service.
  • Inspected cargo for count accuracy.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition

Meat Department Manager, 05/1987 to 04/2004
Publix Supermarkets Powder Springs GA
  • Managed staff of 13 sales associates, 1 team leaders and 1 assistant managers.
  • Assigned employees to specific duties to best meet the needs of the department.
  • Conducted store inventories once per quarter.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Education
High School Diploma: 1978
Carl Sandburg High School - Orland Park, IL
This resume is created in 7 minutes.
Professional Summary
Driven business development professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets.
Skills
  • Sales pipeline management
  • Team building expertise
  • Critical and creative thinking
  • Effective negotiator
  • Strategic account development
  • Empowers high-performing sales teams
  • Extensive personal network
Work History
01/2012 to Current
Global Sales Leader - Cloud & Smarter Infrastructure Channels IBM Schaumberg, Il
  • Led sales forecasting, market trend evaluation and segment strategies.
  • Spearheaded expansion and development initiatives in [Location].
  • Managed the highest volume account in assigned territory.
  • Negotiated prices, terms of sales and service agreements.
01/2007 to 12/2011
Telecom Sector Sales Leader IBM Schaumburg, IL
  • Secured new contract with milestone property management firm within first [Number] days.
  • Surpassed annual quota by [Number]%.
06/2000 to 03/2007
VP Business Development Vallent Corporation Bellevue, WA
  • Spearheaded expansion and development initiatives in [Location].
  • Generated initial revenue of $[Amount] with profitability of $[Amount].
  • Led sales forecasting, market trend evaluation and segment strategies.
  • Created new revenue streams by cultivating successful partnerships with [Business 1], [Business 2] and [Business 3], worth more than $[Amount] revenue in [Time period].
  • Fostered and facilitated relationships with product distribution channels to increase product sales.
  • Exceeded quarterly goals by [Number]%.
01/1997 to 03/2000
Technical Manager - Wireless Innovation Program Lucent Technologies Naperville, IL
  • Spearheaded expansion and development initiatives in [Location].
  • Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
  • Negotiated prices, terms of sales and service agreements.
  • Presented innovative digital media marketing presentations to executive decision makers.
  • Fostered and facilitated relationships with product distribution channels to increase product sales.
  • Created alternative business plans to improve customer relationships.
04/1995 to 01/2007
Technical Manager - Wireless Network Application Engineeing Lucent Technologies Naperville, Il
  • Networked and interacted with local, national and international associations to optimize industry connections.
  • Researched clients' business issues and goals to offer appropriate solutions.
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
01/1991 to 04/1995
Distinguished Member of Technical Staff Lucent Technolgies Naperville, IL
  • Played key role in designing [project] that resulted in [positive outcome].
  • Performed data analysis and provided recommendations to achieve [goal].
  • Prepared specifications of electrical systems and topographical maps to ensure that installation and operations conformed to standards and customer requirements.
01/1982 to 12/1987
Distinguished Engineer - Software & Product Architecture AT& Computer Systems Naperville, Il
  • Played key role in designing [project] that resulted in [positive outcome].
  • Spearheaded development of Quality Control and Management Department.
09/1977 to 12/1985
Software Engineer / Architect - Switching Systems Fault Recovery AT&T Bell Laboratories Naperville, IL
  • Produced and managed extensive multiple page vacuum schematics, P&IDs and PFDs for upcoming solar panel fabricator.
  • Created assembly and layout drawings using AutoCAD 2007 and SolidWorks 2005 technology.
09/1974 to 09/1977
VP Sales & Marketing BML Electronics Chicago, IL
  • Spearheaded expansion and development initiatives in [Location].
  • Created new revenue streams by cultivating successful partnerships with [Business 1], [Business 2] and [Business 3], worth more than $[Amount] revenue in [Time period].
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
Education
1987
MBA: Global Technology
Tufts University - New York, NY
1983
Master of Science: Computer Science
DePaul University - Chicago, IL
1974
Bachelor of Science: Electroics Engineering
DeVry University - Chicago, IL
Accomplishments
  • Vallent President's Club
  • IBM Circle of Excellence
  • Featured in Company Publications
  • Business Growth Through Innovative Partnerships

This resume is created in 7 minutes.
Professional Summary
Expert retail sales associate offering over 9 years experience in retail customer service and 4 years of retail management. Focused on exceeding sales goals.
Skills
  • Customer-oriented
  • Stocking
  • Fluent in Spanish
  • Computer literate
  • Motivated team player
  • Shipment processing
  • Merchandising
  • Retail sales
Work History
02/2009 to Current
Sales Leader Pier 1 Imports 7509 San Dario Ave
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Followed merchandising guidelines to present visually appealing displays.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Supervised and directed all merchandise and shipment processing.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
2008
High School Diploma:
United High School - 8800 Mcpherson
This resume is created in 7 minutes.
Professional Summary
I am a 23 year old college student with a background in sales and advertising. I am a dedicated team player and i also work well alone.
Skills
  • Excellent communication skills
  • Professional phone etiquette
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Excellent planner and coordinator
  • Works well under pressure
  • Appointment setting
  • Critical thinker
  • kind and compassionate
  • honest
  • hardworking
  • Strong Problem Solver
  • Strong Interpersonal Skills
  • Dedicated Team Player
Work History
Front Desk Receptionist, 02/2012 to 04/2014
nom-biz fashion bazaar in federal plaza, rockville
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • helped shoppers find what they were looking for.

barista and advertising , 01/2011 to 08/2011
java to go kiosk kiosk inside congressional plaza in rockville
  • Directed planning, budgeting, vendor selection and quality assurance efforts.
  • Monitored timelines and flagged potential issues to be addressed.
  • Directed quality assurance efforts to maximize profits and minimize money loss. andhelped advertise the coffee
  • required me to be outgoing and win over customers
  • Handled High Volume Of Requests
  • Data Entry


sales leader, 01/2015 to Current
white house black market 1603 Rockville Pike #30, Rockville, MD 20852
  • Maintained daily record of all transactions.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Reorganized the sales floor to meet company demands.
  • Stocked and restocked inventory when shipments were received.
  • Design and implemented customer satisfaction metrics.
  • Counted cash drawers and made bank deposits.
Education
High School Diploma: 2012
walter johnson high school - 6400 Rock Spring Dr, Bethesda, MD 20814
Bachelor of Science: nursing, still in college
montgomery college - 51 Mannakee St, Rockville, MD 20850
Accomplishments
  • Exceeded monthly store sales goals 3 months in a row.
  • Made over 4000 dollars over my sales quota for the month.
  • was on the deans list for college, 2 semesters in a row.


Certifications

Fluent French.

Fluent English.

Some Spanish.

This resume is created in 7 minutes.
Professional Summary
Conscientious Sales Manager with over 20 years experience effectively managing and developing successful teams. Dedicated professional managing store operations and promoting merchandise to increase store profits in single and multi-store organizations.  Manager with a strong work ethic, proven results and a customer first approach. Adept at communicating effectively with all levels of management, colleagues and staff. Dedicated, well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Skills
  • POS systems
  • Productivity maximization
  • Shrink reduction
  • Effective workflow management
  • Creative merchandising
  • Consistently meets sales goals
  • Training and mentoring
  • Analytical problem solver
  • Strong interpersonal skills
  • Verbal and written communication
Work History
STORE MANAGER, Current
Fossil, Water Tower Place Chicago, IL
  • Responsible for effective management of all aspects of the business.
  • Develop innovative ways to exceed sales goals and to create an in-store experience that makes a meaningful and lasting impression on all customers.
  • Actively network and recruit to maintain a staff of quality and productive managers and associates that truly love to connect with people.
  • Utilize problem solving skills to ensure employees are in a positive and welcoming work environment to increase collaboration within the team.
  • Analyze reporting consistently to ensure forecasting is accurate for best results. 
ASSISTANT GENERAL MANAGER, 12/2011 to 08/2015
Gap, Old Orchard Shopping Center Skokie, IL
  • Recruit, hire, supervise, schedule, and motivate a staff of up to 50 employees to provide exceptional customer service.
  • Train selling staff to enhance customer experience and increase sales by building client relationships, wardrobing and organizing special events.
  • Increase productivity and morale by initiating systems for accountability.
  • Provide timely and direct feedback.
  • Conduct effective product knowledge training programs.
  • Accountable for budgeting, cost control, payroll management, inventory management and profit/loss of assigned store.
ASSISTANT GENERAL MANAGER, 09/2008 to 11/2011
Banana Republic, Circle Centre Mall Indianapolis, IN
  • Recruited, hired, supervised, scheduled, trained and motivated a staff of up to 30 employees to provide exceptional customer service.
  • Accountable for budgeting, cost control, payroll management, inventory management and profit/loss of assigned store.
GENERAL MANAGER AND CO-OWNER, 10/2005 to 08/2008
An Absolute Affair Maui, Hawaii
  • Successfully managed a full-service, upscale catering and event planning business.
  • Increased sales through quality food and presentation, exceptional service and attention to detail.
  • Developed marketing campaigns to increase the visibility of the business; analyzed market demographics and defined target market.
  • Recruited, hired, trained, supervised and scheduled service staff of up to 50 employees.
DISTRICT SALES LEADER, 05/2000 to 08/2005
Limited Too Raleigh, NC
  • Accountable for budgeting, cost control, payroll, and full profit and loss for 10 stores.
  • Increased district sales through recruiting effective managers, improving productivity and morale, and coaching managers to make smart business decisions.
  • Effectively communicated expectations and set goals through weekly conference calls, weekly individual touch base conversations, and bi-weekly store visits.
  • Ensured store visual presentation was to company standard.
  • Coordinated new product flow and training.
  • Reviewed inventory management reports and worked with planning/allocation departments to ensure stores maintained proper inventory levels.
GENERAL MANAGER, 01/2000 to 05/2000
Limited Too King of Prussia, PA
OPERATIONS & MERCHANDISE MANAGER, 01/1996 to 12/1999
Old Navy Phillipsburg, NJ
Education
Bachelor of Science and Business Administration: 05/94
UNIVERSITY OF HARTFORD - Hartford, CT
This resume is created in 7 minutes.
Summary

Experienced operations & team leader who undertakes complex assignments, and delivers superior results. Extensive practical and operational knowledge in both corporate and field settings, leading large teams to exceed expectations. Multi-unit management experience and thrives in a fast paced environment.

Highlights
  • Strong Communicator
  • Multi Unit Operations
  • Drives for Results
  • Manages Execution
  • Manages Talent
  • Project Management
  • Hiring and Recruiting
  • Superior Customer Service
Accomplishments

Ran 40 million dollar workcenter in a High Risk, Complex and Space Constrained Store.

Led a team of over 200, as a Store Manager, achieving Sales and Payroll honors.

Had the best inventory shortage percent in the Region as a Store Manager.

As a multi-unit Operations Manager, was recognized for best logistics improvement in the company.

As a remodel project manager was awarded Project Team of the Year.

Experience
Group Manager - Market Sales Leader Support
January 2014 to Current
Target Minneapolis, MN

I provide communication and support for the Market Sales Leader team. This a group of 30 individuals, based across the country, whose primary role is help grow top line sales in Target Stores. I provide communication, resources and tools, enabling them to execute their core role.

Group Manager-Store Communications
September 2013 to Current
Target Minneapolis, MN

Directly lead a team of 30, delivering the right communication to the right audience and bringing headquarters initiatives to life in over 1800 stores. I lead 4 separate teams, inclusive of writers and graphic designers who produce all communication that flows from our corporate headquarters to Target Stores.

Group Manager - Remodel Field Support
May 2010 to February 2013
Target Minneapolis, MN

Oversaw and managed the successful completion of over 200 remodels across two regions. Achieved payroll and budgetary expectations as well as completed every project on time. Was awarded the Project Team of the Year in 2011.

Rolled out the Super Target remodel pilot, completing every one on time and under budget.

Store Team Leader
February 2009 to May 2010
Target San Diego, CA Led a team of over 200 in 40 million dollar Target Store. Oversaw all daily operations in a multi-level, space constrained store achieving Golden Contribution for payroll and sales metrics. Was the District Logistics captain and was recognized for having the best inventory shortage percentage in the Region.
Group Operations Leader
October 2007 to February 2009
Target Mission Viejo, CA Was responsible for operational performance and logistics efficiencies in 42 stores. My role was to remove roadblocks, teach, train and educate teams and partners on all things operations related. Was recognized for best backroom improvement in the company.
Education
California State University San Marcos
This resume is created in 7 minutes.
Summary

Team-oriented Enthusiastic Sales Associate who enjoys helping customers find products to meet their needs. Quick and effective at decision making, while consistently meeting sales goals.

Highlights

MS Office proficient

Dedicated team player

Approachable

Basic clerical knowledge

Team leadership

Cheerful and energetic

Reliable and dependable


Accomplishments
  • Bradley Athletic Grant Scholarship, August 2007- August 2010
  • Full Varsity Scholarship Athlete, August 2007- August 2010
  • Outstanding Scholastic Achievement, April 2013
  • National Honor Society, January 2014

Experience
Sports Authority April 2014 to Current Team Sales Leader
Niles, IL
  • Footwear Sales Authority
  • Performed the tasks of assisting with setting up of sales floor display
  • Assigned responsibilities of maintaining a clean working environment
  • Performed responsibilities of providing excellent customer service by attending their needs and ensuring a memorable shopping experience
  • Assigned tasks of monitoring inventory and stock items in the store
  • Maintained friendly and professional customer interactions.
  • Shared product knowledge with customers while making personal recommendations.
  • Exceeded targeted sales goals by 60%.
Evanston Township High School Girls Basketball June 2013 to Current Assistant Coach/ Skills Trainer
Evanston, IL
  • Assist head coach in organizing practices
  • Create highlight tapes
  • Assess players during practices and competition
  • Mentor students on and off court
  • Create workouts for preseason
  • Record and cut film
  • Create recruiting packets for athletes
Home Depot June 2014 to September 2014 Sales Floor Associate
Evanston, IL
  • Directed customers to products, answered questions about goods, or assisted in purchase decisions
  • Stocked, organized and cleaned at the request of the management team develop comprehensive Kitchen and Bath plans & quotes
  • Worked as a team member to provide the highest level of service to customers.

Education
Indiana State University 2013 Master of Science: Recreation & Sport Management Terre Haute, IN, US
    Bradley University 2011 Bachelor of Science: Family Consumer Science Peoria, IL, US

    Bradley University, Peoria, IL Bachelor of Science in Family Consumer Science, May 2011

    Affiliations
    National Honor Society