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Professional Summary
Dedicated and diversely skilled customer service professional with proven track record of providing quality customer care, improving overall productivity, and delivering customer satisfaction. Exceeds expectations by strategic use of time-management and data organization. Able to foster a success-driven environment through strong critical- thinking, leadership, and communication skills. 
Core Competencies
Research/Analysis | Customer Relations | Sales | Office Management | Account Management | Data Entry | Interpersonal Skills | Project Development | Team Building | Cold Calling | Inventory Management | Billing/Collections Services | Entry Level Business Administration .
Work History
05/2016 to 01/2018
Collections / Insurance Loss Specialist Ally Financial Shoreview, MN
  • Slashed average updated time to 3 seconds per account through strategic call handling methods resulting in increased productivity.
  • Consistently outperformed peers, raking in the top 5th percentile and collecting a monthly average of $60,000.
  • Enhanced team performance through peer-to-peer mentor-ship, boosting peers from 65th to 10th-20th percentile for dollars collected.
  • Supported strong work culture by planning team events/socials.
01/2015 to 06/2015
Billing Specialist Comcast Cable Communications Saint Paul, MN
  • Took inbound customer service calls from consumers to resolve questions on billing and product.
  • Developed deescalation techniques to swiftly reach resolutions and deliver an optimal customer experience.
  • Recipient of Outstanding Service Reward on merit of high customer satisfaction ratings.
  • Achieved Sales goals quotas through use of conflict resolution tactics to meet consumer needs.
05/2013 to 09/2014
Sales Support Representative / Assistant Manager JC Penny's Saint Cloud MN
  • Provided support to both consumers and staff ensuring proper store function and atmosphere.
  • Led team of three in pricing and signing merchandise efficiently to meet deadlines and maintain product / service quality.
  • Met sales quota in addition to other primary responsibilities.
  • Readily provided assistance to other departments in efforts to rebuild the structure and restore organization.
Education
Present
Associate of Arts: Business
University of Phoenix - Online-Distance Learning
  • 4.0 GPA
  • Coursework in Accounting Fundamentals
2014
Bachelor of Arts: Philosophy
St. Cloud State University - Saint Cloud, MN
  • 3.0 GPA
  • Coursework in Speech / Communication, Sociology, and Psychology
This resume is created in 7 minutes.
Professional Summary
Customer service professional seeking a position within a company that offers growth and training opportunities. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Holds an outstanding background in customer service, sales and money management. Customer satisfaction oriented.
Skills
  • Customer-oriented
  • High level of accuracy
  • Cash handling expertise
  • Effective time management
  • Advanced computer proficiency (both PC and Mac)
  • Cash flow management
  • Shipping and receiving professional
  • Quick learner
  • Exceptional communication skills
  • Creative problem solver
Work History
09/2015 to 04/2017
Retail Sales Consultant & Sales Support Representative AT&T San Antonio, TX


  • Performed cash audits on registers, kiosks and petty cash. Performed research into transactions to find where the variance originated from, this information was documented for audit and disciplinary purposes. 
  • Managed financial documents as well as internal and external invoices.
  • Executed sales, service, and customer experience initiatives in store. Met and exceed assigned goals for; customer experience, sales and service, revenue and productivity.
  • Instill a sense of pride and ownership in store appearance by adhering to merchandising standards.
  • Managed inventory including: office supplies, vendor contacts, and product.
  • Assisted with event planning, including sales events and all logistical arrangements.
  • Strived to create an Extraordinary customer experience by educating and engaging customers in AT&T promotions, products and technology.
10/2012 to 12/2013
Realtor & IT Assistant Kuper Sothebys San Antonio, TX
  • Handle administrative aspects of each sale Understand client's needs and help them find the right home within their budget.
  • Confer with Escrow Companies, lenders, and home inspectors to ensure terms and conditions are met before closing dates. Prepare documents such as representation agreements, purchase agreements, closing statements and leases.
  • Coordinate property closings, overseeing signing of documents and disbursement of funds.
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Helped distribute employee notices and mail around the office.
  • Developed and maintained relationships with local loan officers.


10/2009 to 06/2011
Customer Service Representative & Operator Best Buy San Antonio, TX
  • Attain customer experience and sales objectives for the store.
  • Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features.
  • Managed multi line phone, routed all inbound and outbound calls. Managed high call volume with tact and professionalism.
  • Gathered and compiled statistical sales reports for individual employees and store's sales.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Defused volatile customer situations calmly and courteously.
  • Identified chronic customer issues by creating and maintaining customer complaint log. Addressed and resolved customer product complaints empathetically and professionally.



Education
Current
Associate of Arts:
San Antonio College -
Currently pursuing degree in Finance
This resume is created in 7 minutes.
Professional Summary
Customer service professional seeking a management role, To further my career with an organization that will utilize my management and administrative Skills in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities,  with over 10 years retail experience in a fast-paced, team-based environment.
Skills
  • MS Windows proficient
  • Training development aptitude
  • Proficient in cash management
  • Shipping and receiving professional
  • Trusted key holder
  • Exceptional communication skills
  • Creative problem solver

Work History
06/2006 to 06/2010
Sales Support Representative, 12/2014 to Current
AT&T Mobility Lafayette, CA
  • Provide excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism.
  • Assist with billing, returns or exchanges as an advocate to make for seamless transactions.
  • Back office operations such as but not limited to: ordering supplies, audit readiness, merchandising, inventory counts, opening and closing paperwork, weekly and monthly reports, etc.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Scheduled weekly inventory pickups and deliveries with vendors
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Finance Representative, 06/2010 to 12/2014
AT&T Mobility Pleasanton, CA
  • Analyze and process daily operational sales reports for record and safe keeping;.
  • Assist management with all monthly counts, reports, and providing documentation for operational coaching opportunities for management follow up.
  • Manage store resets and ensure the store is in compliance with the company's Plan-o-Gram standards.
  • Provide excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism.
  • Assist with billing, returns or exchanges to act as advocate to make seamless customer escalating issues that require troubleshooting.
  • Organizing and conducting physical inventory as well as overseeing that merchandise, shipping and receiving procedures are followed by protocol.
Education
High School Diploma: De Anza High School - Richmond, Ca

N/A: Introduction to conflict resolution, 2005
Contra Costa College - San Pablo, Ca


General: Human Relations in Business / Work Experience Management / Supervision, 2005 - 2007
Contra Costa College - San Pablo, Ca


Pursuing Associates Degree : General, Current
Contra Costa College - San Pablo, Ca
This resume is created in 7 minutes.
Professional Summary
Talented and reliable person effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving company goals and maintaining back office as well asinventory management and merchandising experience.
Skills
  • Customer service-oriented
  • People-oriented
  • Detail-oriented
  • Goal-oriented
  • Fast Learner
  • Excellent communication skills
  • Friendly demeanor
  • Strong work ethic
  • Outstanding organization skills
  • Very creative
  • Great at multitasking
  • Fast learner
  • Very punctual
  • Bilingual in[Spanish,English] Experienced with computer software such as Microsoft Word, Microsoft Publisher, Microsoft Excel, Microsoft PowerPoint
  • Great appointment setting skills
  • Great at multitasking
  • Likes cleanliness, positive clean and presentable appearance.
  • Cash register familiarity
Work History
AT&T Sales Support Representative | Hobbs, NM | March 2014 - April 2017
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Assisted managers with daily responsibilities.
  • In charge of receiving inventory/handling shipments of company.
  • In charge of monthly inventory counts/phone counts
  • Assisted sales representatives with counting registers/handling registers in the mornings and evenings.
  • In charge of handling the finances of the company such as preparing bank deposits daily, counting and balancing out inventory cash boxes, and handling change for all of the registers throughout the store.
  • In charge of maintaining the proper display of the store according to the monthly plan-o-gram on the AT&T website.
  • Responsible for maintaining a clean and professional work environment.
  • Responsible for answering customer phone calls, setting up customer appointments, greetingcustomers in a timely fashion while quickly determining their needs, checking customers into scheduled appointments.
  • Assisted with troubleshooting malfunctioning device of customer.
  • In charge of advertising/creating displays of new promotions the company has to offer.
  • In charge of handling employee business phones/SIM cards and creating a monthly chart that included employee name, work phone number, SIM card number, device IMEI number, and type of business phone.
  • Attended weekly work meetings to discuss new products and improvements of the job/company.
Education
Associate of Science Basic Studies New Mexico Junior College Hobbs, NM | Current
High School Diploma Hobbs High School Hobbs, NM | 2013
Professional References
Aron GamboaCompany: AT&T Relationship: former coworker Phone Number: Years Known: 3
Laura BazarCompany​: AT&T Relationship: Former coworker Phone Number: Years Known: 3
Maggie JacksonCompany: AT&T Relationship: Former supervisor Phone Number: ​ Years Known: 3