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Professional Summary

Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas].​

Skilled receptionist with experience in the office industry. 

Highly ambitious with background in sales, marketing and advertising.

Meticulous, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.
  • Self-motivated.
  • Conflict resolution.
  • Extremely organized.
  • Staff development.
  • compassionate.
  • great at caregiving.
  • pays attention to detail.
  • Courteous demeanor
  • Quick learner
  • Customer service expert
  • Strategic sales knowledge
  • Sharp problem solver
  • Seasoned in conflict resolution
  • Active listening skills
Work History
Recptionist, 01/1980 to 05/1990
priseniuc nice, france
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Maintained up-to-date records at all times.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Managed high call volume with tact and professionalism.
Saleswoman, 01/1991 to 05/1993
agatha nice, france
  • Verified that all merchandising standards were maintained on a daily basis.
  • Maintained friendly and professional customer interactions.
  • Built relationships with customers to increase likelihood of repeat business.
  • Worked as a team member to provide the highest level of service to customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Engaged with customers in a sincere and friendly manner.
  • Contacted other store locations to determine merchandise availability.
assistant preschool teacher , 05/2006 to 06/2009
Bender JCC of Greater Washington Rockville, Maryland, United States
  • Encouraged good behaviors using the positive reinforcement method.
  • Read stories to the children and taught them painting, drawing and crafts.
  • Established a safe play environment for the children.
  • Created an infant area, toddler area and preschool area of play within the daycare.
  • Dressed infants and toddlers and changed their diapers.
  • Carefully monitored children's play activities.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Carefully identified warning signs of emotional and developmental problems in children.
  • Offered stimulating curriculum that accommodated all learning styles.
  • Monitored each student's educational progress with individualized charts and files.
caregiver volunteer , 05/2012 to 05/2015
caregiver 1801 E Jefferson St, Rockville, MD 20852
  • Tested and recorded blood glucose levels.
  • Prepared patient room.
  • Assisted patient with bathing, oral hygiene, grooming, feeding and elimination
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted with adequate nutrition and fluid intake.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Monitored vital signs, such as blood pressure and pulse.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Maintained accurate records of patient care, condition, progress and concerns.
High School Diploma: 1979
lyse massena - nice, france

certificate : secretary school , 1981
giudeo school of diction - nice, france
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Professional Summary
I.O. Waiver/A.B.A. therapist with 10 years experience in healthcare. Skilled in providing clients with daily living skills, also transferring them from bed to another area .Work closely with members of the family to see what the client needs and what the family expects.
  • CPR certification
  • Healthy meal preparation
  • Qualified in patient transport
  • Qualified daily living activity assistant
  • Dependable
  • Fast Learner
  • Great people skills
Work History
I.O Waiver provider/A.B.A therapist/Respite Care, 01/2003 to 09/2013
Franklin County Residential Services Columbus, OH
  • Delivered in-home care to disabled children and adults.
  • Ensured safety and well-being of patients.
  • Assisted patients with daily functions.
  • Transported patients to and from different departments.
  • Assisted patients with bathing, dressing, hygiene and grooming.
  • Completed all daily living tasks to enhance the quality of life of elderly patients.
  • Engaged patients with games, crafts, cooking, music, reading and other activities.
  • Helped residents with bathing, dressing, feeding, lifting and transferring.
  • Took and recorded patients\' temperature, pulse and blood pressure.
Cashier/Shoe Saleswoman, 03/2001 to 01/2003
Payless Shoe Store Reynoldsburg, OH

Teachers Aide, 06/2000 to 02/2001
Easter Seals of Central Ohio Columbus, OH
Helped Lead teacher with special needs children, changed diapers, help feed and played with children.
High School Diploma: 2003
Whitehall Yearling High School - Whitehall, OH
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Carpenter with keen attention to detail and design. Recognizes customer service as a valuable tool to deliver overall quality and satisfaction. Energetic Carpenter specializing in house remodel and room repairs for historic homes. Experienced Carpenter with more than 15 years in a variety of construction environments. Embraces challenge by remaining flexible. Expertly trained in woodwork. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer service and sales expert who identifies customer needs and delivers solutions to problems.
  • Cheerful and energetic
  • Flexible scheduling
  • Effective team player
  • Superior organization skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • General laborer
  • Adaptive team player
  • Raised four amazing children
  • Keeper of home for 34 years
  • Rapidly advanced to Lead Carpenter from a general labor position.
  • Led a crew of carpenters in deck, wall and roofing projects.
03/2013 to 08/2015
Assistant Dr. Ann Letourneau Port Jefferson Station, NY Handled incoming and outgoing correspondence, including mail, email and faxes. Filed and organized office on a daily basis. Organized work projects around doctor's office.
01/2007 to 04/2016
Carpenter Old Fashioned Craftsmanship Port Jefferson Station, NY Framed new construction of single-family homes and townhomes. Secured all required permit approvals prior to starting projects. Installed cabinets, base cabinets and crown molding. Built and stained oak casing and hardwood floors. Worked independently on projects and tasks within a carpentry team. Safely used band, circular, jig, reciprocating, chop and compound miter saws.Cut and installed tile and linoleum flooring for residential and commercial buildings. Calculated accurate material estimates. Selected lumber based on the particular species, characteristics, size, applications and applicable adhesives. Installed floor joists, trusses and rafters. Cut and installed staircases.
01/2003 to 02/2012
Saleswoman Ricky and Co. Saville, NY Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Expressed appreciation and invited customers to return to the store. Explained information about the quality, value and style of products to Influence customer buying decisions. Recommended and helped customers select merchandise based on their needs. Confirmed that appropriate changes were made to resolve customers' problems. Informed customers about sales and promotions in a friendly and engaging manner.
High School Diploma: General Education Longwood High School Coram, NY
  • 4.0 GPA
  • Coursework in Psychology 
  • Member of honors Club