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Results oriented Customer Experience executive with strong strategic and business acumen in cross-channel sales and customer service teams. Designed and led all aspects of customer satisfaction programs including key performance indicators that will yield in an increase of customer satisfaction results via contact center strategies. Led startup teams in diverse cultural environments with multi-industry and international experience. Recognized for intellectual horsepower as an effective, collaborative leader, skilled in building and motivating high-performance teams across divisional boundaries. A solid professional who possesses a strategic approach and vision to develop a "best in class" customer experience and voice of the customer (VOC) models in collaborations of other business units and outsourced resources.
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Top performing Operations Manager with over 13 years of management and leadership experience. Developed and implemented inspection policies and procedures to ensure quality assurance, security and accountability for new equipment and facilities valued at more than $3 billion dollars. Results orientated professional, commended for providing exceptional instruction as a senior leader's logistics management course instructor.. United States Army veteran with a secret security clearance.