Case Manager
April 2017 to
Current
The Reinstatement Program －
Tribeca,
NY
Call on leads to qualify and close them, call customers to explain the program and documentation needed, call lenders to check status and approval, negotiate with lenders, fill out required information for loan application, and go batk and forth with lenders until approval of loan.
Executive Assistant
December 2016 to
Current
Maserati of Anaheim Hills -J Star －
Anaheim Hills,
Ca
Scheduling appointments and meeting for the General Manager and owner, making travel arrangements for all managers, monthly reports of Dealer Co-ops, organized the General Manager's office and the Owner's office on a weekly basis, complete marketing and vendor agreements and arrange proper signatures to submit, order supplies for the stockroom, distributing and escalating customer's complaints and resolution, arrange training for sales team, keep up with daily invoices excel report, coordinate marketing webinars and presentations, successfully manage the activities of sales team members, distribute and train on monthly dealer promotions, approve travel expenses and reimbursement requests, initiated and updated yearly dealer agreements and dealer applications, create documentation processes to improve work flow, investigate issues and problems and draft responses to urgent request.
Owner
October 2015 to
January 2017
Rio Java －
Yorba Linda,
Ca
Managed a four employee store and schedules, payroll, accounting, marketing strategies, place weekly food and non parishables orders, weekly banks deposits, social media marketing, kept up with Yelp reviews, addressed customer complaints and solved them, Provided weekly menu special, and strategize menu with chef.
Owner
November 2006 to
September 2014
Buccikids －
Anaheim,
Ca
Buy and Place merchandise orders, compared wholesale stores for best pricing, attended vendor show events, prepared budget merchandise to meet cross selling strategies, visual displays, managed employees schedule, payroll, train employees with selling and cashier skills, prepared orders, ordered hardware to meet display needs, price all merchandise, shipped out merchandise, and took care of customer complaints.
Executive Assistant to Small Business Manager
January 2003 to
February 2005
Union Bank Small Business Dept. －
Brea,
Ca
Daily calls to vendors, coordinating branch manager appointments, setting appointments for bank representatives, going over services with potential customers, writing proposals to customers, solving customer complaints, training sales team at the branch level, data input of customer's company information, travel arrangements and expenses, and sending out letters to customers.
Lead supervisor
January 2000 to
February 2002
First American Title －
Santa Ana,
Ca
Supervised 16 contract processors. Worked on schedule, call customers, resolved problems, assign contracts to the employees, helped and trained employees with the processing, meetings with program developers and arrange group meeting.
Legal Assistant
February 1999 to
January 2000
First American Title －
Santa Ana,
Ca
Take notes from lawyer to compose letter, make calls, schedule meetings with departmental managers and executives, file information under legal file system, compose and proof read letters, arrange lunches, expense report, and made copies of agendas for executives.
Associate of Arts
:
Fashion Merchandising,
1997
Fullerton College
－
Fullerton,
Ca,
USA
Merchandising Basics, Fashion Coordinating, Business Math, Selling 101, Import/Export, History of Custome, Study of Silhouetts.
Associate of Arts
:
Fashion Design,
1994
Fashion Institute of Design and Merchandising
－
Los Angeles,
Ca,
USA
Study of Design, Pattern Making 1,2, Drapping 1,2, Fashion Drawing, Collection Theory, Computer Design, Color Theory, Measurements, Sewing 1, 2, Computer Patterns, and History of Design.
High School Diploma
:
1991
Esperanza
－
Anaheim Hills,
CA,
USA
GOP Clerical, Asisstant, Introduction to Typing, Art 101, Geography, English