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Family service advisor experienced in all facets of inside sales, outside sales, customer service and training. Customer-oriented with superior time management skills.
Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals. Results-oriented and energetic with expertise in lead qualification and closing strategies. Extensive sales training and presentation experience.
Qualified customer care personal with over 5years in fast-paced customer service and call center environments. Personable and professional under pressure.
I'm Legally Authorised to work for any employer in USA
I was a resident council at a refugee shelter house in Detroit from December 2015 to December 2016 being instrumental in welcoming new residents and helping staff with setting up chores lists and resolving conflicts among residents
I volunteered at kapchun soup kitchen in Detriot between July and August 2016
Grew start up Company to 400 properties and $30,000 in annual revenue
Tracked production costs and progression using Quick Books and reported results to investors monthly
Managed 5 employees in completing large landscaping projects
Continued to grow business by implementing effective sales and marketing strategies as well as complete customer satisfaction
Promoted to Assistant Director of Admissions II in 2014 after exceeding expectations as an Assistant Director I
Managed through organizational change and still achieved expected new student starts
On-boarded new hires and developed a plan of training through the 8 to great program
Created and managed Sunday team to increase speed to inquiry metrics
Completed all legal documentation to incorporate and start nonprofit organization including IRS form 501(c)(3)
Developed novice Board of Directors to ensure stability and capability of organization
Worked with Alderman and elected officials to bring value to community
Implemented and hosted Gala to give seven high school graduates scholarships for college
Built donor relations to bring viable services to community youth, adults, and seniors
Provided youth mentoring and tutoring programs, adult literacy programs, and senior wellness programs for undeserved communities in Chicago
Managed store sales and revenue of stores that gross over one million dollars in profitability year over year
Increased Secret Shopper percentage through targeted training for employees
Responsible for hiring, payroll, training and developing, data analysis, and scheduling for 40 employees
Analyzed data to accurately access opportunities to increase customer satisfaction and profitability
Member of Project Management Institute
Completed Marketing Writing Workshop
Completed Guiding Performance Management Training
Competed Situational Leadership Training
Completed Coaching for Optimal Performance Training
Completed Behavioral Based Interview Training