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Professional Summary

Family service advisor experienced in all facets of inside sales, outside sales, customer service and training. Customer-oriented with superior time management skills.

Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals. Results-oriented and energetic with expertise in lead qualification and closing strategies. Extensive sales training and presentation experience.

  • Positive and upbeat
  • Goal-oriented
  • Accomplished manager
  • Strong interpersonal skills
  • Trained in consumer marketing
  • Empowers high-performing sales teams
  • Review of contracts
  • Decisive
  • Extensive personal network
Work History
Family Service Advisor / Sales Manager, 01/2009 to Current
Green Lawn Cemetery Columbus, Ohio
  • Supervised sales force of up to 9 sales associates
  • Hired, trained, and motivated all incoming sales team members
  • Supported sales team in writing proposals and closing contracts
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Hired 60 plus sales representatives over a 9 year-long period
  • Developed camaraderie, unity, drive, integrity, structure and desire to succeed by meeting both personal and company budget goals
  • Personally wrote 24% of cemetery budget last year
Sole Proprietor, 01/2000 to 01/2009
Onsite Auto Reconditioning Columbus, Ohio
  • Prospected to obtain new accounts while maintaining relationships with existing accounts
  • Specialized in repairing and enhancing interior automobile upholstery and exterior paint
  • Transformed used cars into much improved condition before being put on car lot for sale at many different local car dealerships.
Sales Manager, 01/1982 to 01/1998
John Hancock Financial Services Columbus, Ohio
  • Supervised sales force of 7 sales associates
  • Hired 27 sales representatives over 9 year-long period
  • Exceeded regional annual sales target consistently
  • Trained all incoming sales team members
  • Built relationships with customers and community to establish long-term business growth
  • Qualified for many National Sales Conferences ( Honor Club ) at invitation of executive leadership based on sales production
BBA: Marketing Ohio University - Athens, Ohio
This resume is created in 7 minutes.
Professional Summary

Qualified customer care personal with over 5years in fast-paced customer service and call center environments. Personable and professional under pressure.


I'm Legally Authorised to work for any employer in USA 

  • Trusted key holder
  • Exceptional communication skills
  • Strong client relations
  • Goal-oriented
  • Detail-oriented
  • Exceptional time management skills
  • Strong interpersonal skills
  • Excellent work ethic
Work History
Overnight operations agents 02/2017 to Current
Prospect Airport services Des plaines, IL2130 south wolf road
  • Greeted customers entering the terminal on East podium to ascertain what each customer wanted or needed.
  • Wheel chair assistance
  • Loaded, unloaded and transported cargo weighing up to 50 pounds between terminals and aircraft.
  • Helped passangers with directions around airport

sports liason officer 01/2012 to 05/2012
Nabukalu Jinja uganda
  • Maintained thorough knowledge of all rules, game procedures, coaching techniques and current trends in soccer.
  • Developed workout plans for students and implementation strategies
  • Helped students identify their talents in sports
  • Genaral school sports awareness programs and physical activity
  • In charge of sports equipments at school and planning 
  • Exhibited sound judgment while executing coaching responsibilities and functions.

sole proprietor 01/2008 to 05/2011
Private Business Kireka Kampala Uganda
  • Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Followed up with over 50 customers each week to verify that they were satisfied with purchases.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Welcomed customers into the store and helped them locate items.

GED: 2017 January ProsperUs - Detroit MI
Bachelor of Science: Sports science 2007 Makerere University - Kampala Uganda Entrepreneurial training program for 20 weeks 
Additional Information

I was a resident council at a refugee shelter house in Detroit from December 2015 to December 2016 being instrumental in welcoming new residents and helping staff with setting up chores lists and resolving conflicts among residents

I volunteered at kapchun soup kitchen in Detriot  between July and August 2016

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Professional Summary
For the past 20+ years I have produced, organized, filmed, edited and envisioned countless projects for clients in Real Estate, Technology, Sports/Fitness and Music. As an experienced Video Producer and Photographer, I am well-versed at planning, designing and managing production shoots, events, marketing campaigns and numerous other creative projects.
  • Expert level techniques and methods of digital film production and photography
  • Professional knowledge of software such as Final Cut Pro, HDR plug-ins, Apple Motion and Photoshop
  • Highly skilled in various media production aspects of lighting, audio, multi-camera shoots and video effects
  • Exceptional writer, editor and cinematographer 
  • Possess artistic vision with strong business acumen and management skills
  • Excellent communicator with the ability to work under pressure, meet deadlines and budgets
  • Well versed at managing multi-platform technical production projects and events 
Work History
Owner / Sole Proprietor / Media Producer VBI STUDIOS/ HILES MEDIA - San Francisco Bay Area 02/2009 - Current
As the owner and Sole Proprietor of VBI Studios, I spearhead all efforts as Content Producer, Script Writer, Editor and Cinematographer, Photographer and Production Coordinator.  Well versed at taking highly technical and industry specific content and producing specialized animations and videos for multiple end users, both B2B and B2C  
Past and Present clients listed below:
Producer / Architectural Photographer / Videographer TRI POINTE HOMES - San Ramon, CA 09/2009 - Current
  • Currently produce all of the NorCal Divisions photo and video content for use on the web, print and publication
  • Photograph all new communities, interiors, exteriors and event support with video and photo content
  • Personalized their headquarters with hundreds of custom photos
  • Produced and filmed all Lifestyle and Product Marketing videos for over 20 new communities across NorCal
  • Conceptualized, Created and Produced the look and feel of the creative brand 
Producer/ Editor THE ORGANIC COUP - San Francisco Bay Area 01/2016 - Current
  • Produced and co-wrote the scripts for multiple documentary style videos of their certified organic vendors for playback in all their current brick and mortar locations; including a set of procedural videos for use in teaching new employees, both on time and under budget
  • Edited all final videos in Final Cut Pro and Apple Motion
Producer/ Event Lead LIGHTSPEED MARKETING - San Francisco/ Bay Area 04/2010 - Current
  • Lead Entertainment Event Producer and Lead Event Director for Facebook Live party for 3 consecutive years involving over 200 support staff and 2500+ attendees
  • Events Held at Fort Mason, The Metreon and The SF Concourse with Live concerts by the band MGMT, DJ Splyce and multiple high profile cover bands
  • XPRIZE Awards Ceremony - Produced, scheduled and completed large venue production with crew of over 20 people culminating the 3 day onsite event with produced final videos viewed by over 2k in attendance
Co-Owner/ Video and Event Coordinator ORANGETHEORY FITNESS - Brentwood and Concord, CA 04/2015 - Current
  • Produced and Organized all initial marketing and related event sponsorships for OTF Brentwood, CA and Concord/Clayton, CA
  • Produced and Filmed marketing videos and content to encourage new membership; some of which were used nationally by the corporate franchisor
Event Producer TALKPOINT COMMUNICATIONS - National 09/2011 - Current
  • Lead Webcast Producer on close to 100 live events throughout North America for companies such as GAP, Expedia, Financial Engines, Sonos and more
  • Managed and Coordinated each event with 1-15 employees and crew
  • Traveled to 7 states and 2 countries representing their brand and product 
VP of Media and Content GOLF MDs - San Francisco Bay Area 11/2011 - 08/2016
  • Oversaw and Produced all content for the brand and website, including hundreds of videos, audio podcasts, photography and animations
  • Filmed over 500 multi-camera golf tutorial videos of PGA professionals and events across the USA
  • Edited all final products and was in charge of media direction  
  • Generated the companies only revenue with the video production division
Landscape Photographer/ Video Editor TRUE LIFE COMPANIES - National 08/2010 - 05/2017
  • Traveled through 4 states to capture the essence of their property assets in 2015, 2016 & 2017, including large land sites in Arizona, California, Hawaii and Nevada. Supported all of their internal needs for photography and video editing 
Producer INVENSAS - San Jose, CA 02/2012 - 05/2016
  • Produced, scripted, recorded Voiceover and animation for their technical product description video of their ZiBond and DBI semi-conductor bonding processes
  • Worked with the marketing, tech and product development teams to make the highly specialized product animations 
Producer NAUTILUS DATA TECHNOLOGIES - San Francisco Bay Area 03/2013 - 08/2016
  • Produced all their initial assets of photos, video promos and 3D product mockups for use in attracting investors and B2B users for their highly innovative Data Centers
Copy Writer/ Producer GoCAR TOURS - San Francisco, CA 01/2009 - 01/2015
  • Wrote, produced and edited multiple GPS guided tours of San Francisco in more than 10 different languages for their self guided tour cars
  • Learned and used their proprietary GPS waypoint assisted software to map out the tours and bring them to life; while soliciting and negotiating cross marketing ads to be incorporated into the GoCar tour script
Project Manager / Systems Developer BFM DIGITAL - Los Angeles, CA 07/2009 - 07/2013
  • Worked with their exec team, customer reps, and technology departments to build a new distribution system and completely new process, saving them time and money 
COO / President & Co-Founder INGROOVES MUSIC GROUP - San Francisco, CA 01/2001 - 03/2008
  • Co-founded one of the largest independent digital distributors in the world. Led the digital distribution division (the core of the company) and oversaw the day to day operations of 70+ employees
  • Led and conceptualized numerous biz dev and marketing campaigns including the music licensing division where we licensed our artists to Movies, TV and Video Games
  • Represented musical acts as diverse as Dolly Parton, Too $hort and Paul Oakenfold
Film Crew/ Field Producer CNET NETWORKS, INC 01/1997 - 01/2000
  • As a member of the film crew I rotated through the positions of Field Audio Tech, Field & Studio Cameraman, Lighting Director, Technical Director and Live to Tape Show Director
  • I eventually worked my way up to field producer, coordinating video shoots with a dedicated camera crew and talent filming throughout the USA 
Bachelor of Arts: Business and Communications California State University - Chico 1996
  • Vice President Media Arts Consortium (2 yrs)
  • Member Theta Chi Fraternity 1 
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Dynamic, top-rated leader with the ability to engage and empower individuals to consistently achieve performance expectations with demonstrated success in team building, training, and performance management with more than seven years leading dynamic admissions teams in fast-paced markets.
  • Established Record of Exceptional Results
  • Excellent Communication Skills
  • Resolution-oriented
  • Compelling Leadership Skills
  • Prolific Performance Management
  • Interdepartmental Relations 
  • ​Executive Level Presentation Skills
  • Strategic and Budgetary Planning Skills
  • Marketing and Lead Generation Skills
  • Competitive Market Analysis
Herzing University Menomonee Falls, WI Associate Director, Admissions 11/2015 to Current
Exceeded enrollment budget for recruitment year of 2017 and 2018 YTD
Increased New Student Enrollments by 5% YOY
Increased conversion of chat inquiries from 10% to 15% within six month period
Negotiated academic policy with executive leadership to improve overall student retention in medical programs
Participated in weekly calls with faculty members that led to 10% increase in student retention 
Created and developed employee engagement committee to increase communication between employees and senior leadership 
Managed Admissions team across 3 locations including Menomonee Falls, WI, Toledo, OH, and Chicago, IL
Managed remote employee as a pilot initiative to bring remote work opportunities to employees
Mentored Newly promoted Associate Director to assist in developmental and recruitment goals
Led project team to revamp new student orientation to increase student experience and retention metrics
Worked with Human Resources to redesign job competencies in efforts to create multi-level compensation
Participated in industry-wide leadership boot camp to discuss trends in education and the climate of higher education 
AL'S LANDSCAPE MANAGEMENT Chicago , IL Owner - Sole Proprietor 03/2014 to Current

Grew start up Company to 400 properties and $30,000 in annual revenue

Tracked production costs and progression using Quick Books and reported results to investors monthly

Managed 5 employees in completing large landscaping projects

Continued to grow business by implementing effective sales and marketing strategies as well as complete customer satisfaction

DeVry University Downers Grove, IL Assistant Director II, Admissions 09/2010 to 08/2015

Promoted to Assistant Director of Admissions II in 2014 after exceeding expectations as an Assistant Director I

Managed through organizational change and still achieved expected new student starts

On-boarded new hires and developed a plan of training through the 8 to great program

Created and managed Sunday team to increase speed to inquiry metrics

Access Hope Inc. Chicago, IL Executive Director 08/2008 to 12/2010

Completed all legal documentation to incorporate and start nonprofit organization including  IRS form 501(c)(3)

Developed novice Board of Directors to ensure stability and capability of organization

Worked with Alderman and elected officials to bring value to community

Implemented and hosted Gala to give seven high school graduates scholarships for college

Built donor relations to bring viable services to community youth, adults, and seniors

Provided youth mentoring and tutoring programs, adult literacy programs, and senior wellness programs for undeserved communities in Chicago

Walgreen Co. Chicago, IL Executive Assistant Store Manager 07/2000 to 09/2008

Managed store sales and revenue of stores that gross over one million dollars in profitability year over year

Increased Secret Shopper percentage through targeted training for employees

Responsible for hiring, payroll, training and developing, data analysis, and scheduling for 40 employees

Analyzed data to accurately access opportunities to increase customer satisfaction and profitability

Education and Training
MBA: Project Management 2017 Herzing University, Menomonee Falls, WI, United States
Bachelor of Arts: Public Relations 2006 Grand Valley State University, Allendale, MI, United Sates
Activities and Honors

Member of Project Management Institute

Completed Marketing Writing Workshop

Completed Guiding Performance Management Training

Competed Situational Leadership Training

Completed Coaching for Optimal Performance Training

Completed Behavioral Based Interview Training

Executive Experience
New Hope Christian Missionary Baptist Chuch Chicago, IL Board of Directors 05/2018 to Current