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Professional Summary
Professional versed in all aspects of management, from fiscal sales, finance, account management, operating profit/revenue and marketing along with account management. Possesses exceptional communication, organizational and presentation capabilities.
Skills
  • Budget development
  • Exceptional client interaction
  • Effective leader 
  • Operations
  • Social media marketing
  • Staff training/development
  • Account/accounting management
  • Cost reduction strategies
  • Financial analyst
  • Strategic account development
Education
Bachelor of Science: Business Administration, May 2017
College of Charleston - Charleston, SC
  • Proficient in Microsoft Office, Excel, Powerpoint, Access & Word, as well as SAP.
  • Coursework in Managerial & Financial Accounting, Business & Personal Finance, Productions & Operations Management, Management Information Systems, Micro & Macro Economics, Marketing/Advertising, Business Law, Management & Organizational Behavior, Special Topics In Management & Entrepreneurial Leadership.
Work History
Saler Manager, 10/2017 to Current
Enterprise Rent-A-Car Charleston, SC
  • Supported the sales team in developing proposals and closing contracts.
  • Conferred with management to develop procedures to expand markets and promote business. 
  • Maintained positive relationships with company's existing accounts while building relationships to foster new business.
  • Maximized profits by meeting daily/monthly sales goals while learning all phases of business operations and management techniques. 
  • Assisted management in operations of the branch including fleet needs, scheduling, and upkeep of branch.
Valet Shift Manager, 03/2016 to Current
Royal Parking Charleston, SC
  • Assured guests vehicles are parked with care.
  • Conducted paging service as and when required.
  • Responsible to ensure adequate funds were in place to complete deposit log at the end of every shift.
Sales Associate, 12/2015 to 08/2017
Sperry Top-Sider Charleston, SC
  • Created satisfactory experiences for customers.
  • Achieved sales goals and performance metrics.
  • Followed best in class operational & presentation standards.
  • Operated point of sale register as well as SAP/MIM Desktop for inventory control.
Seasonal Driver Helper & Package Handler, 12/2015 to 12/2016
United Parcel Service Charleston, SC
  • Lifted packages up to 150 lbs. from head sorter and assembly line.
  • Followed packing labels to ensure parcels are on the correct trucks.
  • Assisted UPS drivers in delivering packages during the peak season.
  • Delivered on average 150-250 stops per day.
Stock Associate, 07/2015 to 12/2015
West Elm Charleston, SC
  • Processed shipment as delivered and maintained accurate inventory records.
  • Ticketed and stocked merchandise in the stock room  for immediate distribution to the sales floor.
  • Provided feedback to supervisor regarding inventory levels and damages.
  • Packed and logged merchandise as required for customer deliveries.
Shift Supervisor, 01/2015 to 07/2015
Freshii Charleston SC
  • Responsible for monitoring, training, and development of all employees on shift.
  • Ensured all food items are prepared according to the standards of quality, consistency, and timeliness in order to reduce product loss.
  • Ensured all funds processed throughout the shift were properly regulated at the end of each shift.
Barista, 07/2012 to 07/2014
Starbucks Columbia & Charleston, SC
  • Contributed to positive team environment and anticipated store needs.
  • Delivered legendary customer service to all customers.
  • Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
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Education
2019
John Jay College of Criminal Justice New York, NY MBA: Inspection and Oversight
St. Joseph's College New York NEW YORK Bachelor of Arts: Criminal Justice

Coursework in Communications, Criminal Law and Public Administration Coursework in Juvenile Justice and Deviance in Society

Work Experience
June 2018
to
Current
La Perla New York, New York Ecommerce Fulfillment Associate
  • Organized merchandise for shipping/storing
  • Ensured shipping system file was uploaded daily for shipping delivery service
  • Verified that all items were matched to sales checks correctly items were packed and shipped at end of day
  • Coordinated day-to-day work activities to ensure operational objectives were met
  • Accepted, processed and filled orders in timely manner
  • Evaluated, reconfigured systems to support customer service
  • Resolved conflicts, in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Processed, packed up to 80 orders a day
December 2017
to
May 2018
Montblanc Corporate Offices New York, New York Operations Assistant-Contract
  • Oversaw expense report while also supporting documentation filing systems
  • Assisted with employee engagement to insure incentives were distributed accurately
  • Assisted management in making key decisions by collecting, organizing data
  • Collaborated with Regional Managers to create project scopes
  • Implemented roadmaps
  • Organized yearly even with 100,000 budget. Which generated 8 million in sales
June 2017
to
January 2018
Montblanc New York, New York Retail Operations Manager - Contract
  • Identified inefficiencies while making recommendations for process improvements
  • Assisted customers with product selection
  • Replenished sales floor to guarantee size availability
  • Received and processed cash and credit payments for back of house
July 2015
to
January 2017
La Perla New York, New York Operations Associate

  • Successfully conducted a Consolidation without a store manager presently hired.
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  • In charge Administrative needs for the company such as monthly orders for housekeeping, beverages and store supplies. 
  • Provide on the job training to new hires when assigned.
  • Display exceptional customer services at all times.
  • Comply with LPNA polices and store standards.
  • Assist management team with receiving & checking in new merchandise, processing all merchandise request & store transfers within 24 hours.
November 2014
to
July 2015
Vince New York, New York Sales/Stock Associate
  • Ordered, received, stored inventory. Consistently merchandised stock room for more efficient and effective inventory system.
  • Responsible for yearly inventory count back of house/weekly inventory of items over 1000.00.
  • Conducted  monthly on product Knowledge meetings which drove sales .
  • Successfully led key projects which resulted in consolidation of inventory in advance of due date.
September 2014
to
March 2015
Brooklyn Hospital Brooklyn, New York In house Social Worker Intern
  • Created, organized and maintained files, daily case notes and electronic databases.
  • Maintained relationships with employment and community contacts.
  • Organized office schedules and maintained relationships with necessary agency contacts and responded to requests for information.
  • Daily interviews with patients which included teen mothers, the homeless, and the elderly.
  • STD Counseling with pediatric patients.
January 2011
to
November 2014
Sandro New York, New York Stock Associate
  • Ordered, received, stored, and conducted inventor, issuing and shipping merchandise.
  • Reorganized merchandise stock room for more efficient and effective inventor system.
  • Assist store management in merchandise audits.
  • Utilized locations POS and operations systems to assist sales team in tracking merchandise.
  • Monitored multiple databases to keep track of all company inventory.
  • Provided onsite training.
  • Designed displays to make the store experience interactive and engaging.
November 2007
to
March 2008
Project Reade Brooklyn, New York Tutor
  •  Developed individual lesson plans for up to 6 students needing additional assistance.
  • Monitored tutee development and conducted reports highlighting improvements.
  • Observed and assessed student performance and kept thorough records of progress.
June 2007
to
September 2007
The Jewish Community Council of Greater Coney Island Brooklyn, NY Executive Administrative Assistant
  • Greeted guests in person and over the telephone while directing their questions/inquires Prepared documents and reports in various formats while analyzing information Scheduled and/or attended meetings on behalf of executives Received, managed and secured packages Maintained office supplies inventory and restocked necessary supplies.
Core Qualifications
  • Microsoft Office Suite, XP/2007
  • Operating System Word, Excel, Power Point
  • Accurate order fulfillment
  • Warehouse and fulfillment
This resume is created in 7 minutes.
Professional Summary

Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Hardworking employee with background in quickly taking orders, managing the daily tasks and following instruction. POS systems knowledge. Customer service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure.

Work History
Crew Trainer 10/2015 to 01/2017
McDonald's Chatsworth, California
  • Worked through out the whole store from kitchen, cashier, drive through, and training new crew.
  • Started of as regular crew but moved up to crew trainer in half year, put in charge of weekly morning deliveries, making sure products were properly organized in the storeroom and used accordingly to expiration dates.
  • Greeted customers and provided excellent customer service.
Stock Associate 04/2017 to 07/2017
Forever 21 Los Angeles, CA
  • Prepared merchandise for sales floor. Kept work areas clean and neat at all times.
  • Especially, in the stockroom where product was stored and moved. Prepared outgoing and incoming shipments everyday, Monday through Friday.
  • Prioritized and accomplished wide range of tasks each shift. Worked collaboratively in team environment.
  • Provided repeat customers with exceptional care and attention.
Crew Member 11/2017 to 02/2018
Teavana Northridge , CA
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Maintained established merchandising standards, including window , sales floor and promotional displays.
  • Handled all customer relation issues in a gracious manner and in accordance with company policies.
Shift Lead 04/2018 to Current
Boba Time Northridge, CA
  • Helped store management meet standards of service and quality in daily operations.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
Education
High School Diploma 2016 Chatsworth High School - Chatsworth, California 3.2 GPA, Senior steering committee, Link Crew, and SRLA member. 
Certifications
Skills
  • Late-night shift availability
  • Accustomed to shift work
  • Restaurant operations
  • Point of Sale (POS) system operation
  • Merchandising understanding
  • Dedicated team player
  • Quick learner
  • Friendly and helpful
  • Fast and efficient service worker
  • Organized multi-tasker
Accomplishments
  • Promoted to Crew Trainer after less than six months of employment.
  • 2016  LA Marathon Finisher
  • Verified food handler - licenced
This resume is created in 7 minutes.
Professional Summary

Passionate Manager driven to apply a strong work ethic and motivational skills to achieve team goals, as well as employee and customer satisfaction. Operations Manager who excels at efficiency .

Work History
American Family Insurance Group Sales Specialist | Scottsdale, AZ | October 2018 - Current

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.Respond to inquiries regarding insurance availability, eligibility, coverages and policy changes in a timely manner. Meet personal and team goals.

Symmetry Financial Group Insurance Broker | April 2018 - October 2018

Identify and solicit sales prospects in agency database. Meet with prospective customers and business owners in their homes, businesses and other settings to calculate quotes and educate on insurance options.

Tesla Field Energy Specialist | May 2018 - June 2018


Engage with prospective customers as a vendor in a retail location,educating them on all Tesla Energy products. Drive the creation of in-store leads to meet personal and team sales goals and objectives. Collaborate with Field Energy Advisors to close sales.

Express Assistant Manager | Scottsdale, Arizona | August 2008 - April 2018


Voted Center of Excellence where we trained new to company District Managers, General Manager on all aspects of business.  Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Increased profits through effective sales training and troubleshooting profit loss areas. Instructed staff on appropriately handling difficult and complicated sales. Executed floorsets per company directive.  Wrote the backroom portion of the New Standard Operating Procedure Book(2010) which company uses for all aspects of business. Opened over 200 stores and was Co-Lead at 50 of them and Stock lead at over 150 of them.

Express District Stock Manager | Glendale, Mesa, Phoenix, Chandler, Tucson, Arizona | May 2004 - August 2008


Interviewed job candidates and made staffing decisions for all of Arizona. Assigned employees to specific duties to best meet the needs of the stores. Worked with contractors on  mapping of backrooms in all new store remodels for Arizona, Utah, Idaho, Oregon, Nevada.

Express Assistant Manager | Scottsdale, Arizona | July 2002 - May 2004


Opened 1st Dual Gender Store in West Zone. 10+ million dollar store with over 100 associates. Operations Manager, Fulfillment Store which carried 40% extra merchandise to help fill orders from other stores (online order at it's infancy). Assigned employees to specific duties to best meet the needs of the store. Counted cash drawers and made bank deposits. Examined merchandise to verify that it was correctly priced and displayed.

Express Stock Manager | Mesa, Arizona | November 1998 - June 2001


Promoted from stock associate to stock manager within 2 months. In charge of operations, shipping and receiving, transfers, damages, supply order, purging. Was elected regional operations trainer which included training all district managers, general managers, assistant managers, and stock managers on Standard Operating Procedures.

Certifications

 Property & Casualty, Life, Accident and Health

Education
High School Diploma Mesa High School Mesa, Arizona | 94
Skills
  • Excellent customer service skills
  • Mathematical aptitude
  • Goal-oriented
  • MS Word,Office,Excel
  • Salesforce
  • Staff training and development
  • Strategic thinker
  • Bilingual 
  • Self-motivated
  • Outside sales