Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
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Responsible for specific departments within the store. Managed ladies shoes, the mens store, home and bath, and womens moderate sportswear. Directly accountable for continued sales growth, and customer credit applications. Heavy customer service, and support.
Direct responsibility for the overall operations of 8 units. Ensured that each store manager was executing profits, quality, and customer service at the highest level.
Opening, operating new store locations. Increasing sales, Customer service first. Budgeting, extending credit, recruiting, and hiring quality associates. Product and promotional display. Promotion, advertising strategies, software, electronics and purchasing.
Direct operations of this fast food restaurant. Lead the activities of three assistant managers. Supervising a staff of forty. Increased sales first year by 23%, decreased employee turnover by 50%.
Met all phases of budget, and maintained all areas of P&L statement.
I worked my way while in college with this company. Began career as a server, them relief manager up until promotion to General Manager, and then as Area Manager for two units.
Directed the activities of four assistant managers, two kitchen managers.
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Highly motivated and goal oriented leader pursing a challenging position where my skills may be utilized to its fullest. Including office administration, retail and hotel management along with outstanding customer service.
Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.Work as a team member performing cashier duties, product assistance and cleaning. Assist customers with store and product complaints. Guarantee positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Administrative office assistant to fleet and operations manager assessing daily damaged vehicles and stolen claims. In addition, to ordering supplies, calling vendors to settle and set-up accounts. Use P-Card along with stamp/code/approve pay system for monthly batch invoices.
Responsible meeting monthly sales goals. Motivate store sales team to reach and exceed sales. Scheduled, trained and mentored all associates. Exceeded sales for 8 months in 2012.
Responsibilities include checking guests in and out, resolving guest issues such as billing and in-house requests for 185 room hotel. Organizing, making and canceling reservations. Providing guests fast, friendly and efficient service while managing guests on telephone as well in person. Assisted manager with their tasks as well as completing essential reports.
Supervised front desk staff, assisting front office manager, and liaison for controller including accounts receivable and billing issues for a 226 room hotel. Duties included checking guests in and out, resolving issues, and promoting hotels award system.
Operated front desk and maintaining customer service satisfaction. Researched and analyzed hotel daily revenue to increase clientele. Assisted guests with personal needs such as reservations and in room services.
Reconciled and completed all night audit work. Post balances to all guest rooms and closed out day's transactions; ran accounts receivable reports and provided next day's reports to appropriate department.
Managed staff of 30 plus people for 6 unit operation. Including briefing, training and assisting management. Ensured safe passage for passengers and items such as luggage entering sterile area.
Hotel/Restaurant Management Dearborn, M I, U S
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