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Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

  • Retail inventory management
  • Store operations
  • Exceptional leader
  • Recruiting and interviewing
Store General Manager, 04/2010 to Current Lenscrafters Birmingham, Alabama
Executive Sales Manager, 10/2006 to 04/2010 Macy's Birmingham, Alabama

Responsible for specific departments within the store. Managed ladies shoes, the mens store, home and bath, and womens moderate sportswear. Directly accountable for continued sales growth, and customer credit applications. Heavy customer service, and support.

District Manager, 10/2001 to 10/2006 Little Caesar's Pizza Birmingham, Alabama

Direct responsibility for the overall operations of 8 units. Ensured that each store manager was executing profits, quality, and customer service at the highest level.

Store Manager, 03/1998 to 03/2001 CVS Pharmacy Birmingham, Alabama

Opening, operating new store locations. Increasing sales, Customer service first. Budgeting, extending credit, recruiting, and hiring quality associates. Product and promotional display. Promotion, advertising strategies, software, electronics and purchasing.

General Manager, 01/1994 to 03/1998 Taco Bell Corporation Birmingham , Alambama

Direct operations of this fast food restaurant. Lead the activities of three assistant managers. Supervising a staff of forty. Increased sales first year by 23%, decreased employee turnover by 50%.

Met all phases of budget, and maintained all areas of P&L statement.

Area Manager, 05/1986 to 02/1994 Shoney's Clanton, Alabama

I worked my way while in college with this company. Began career as a server, them relief manager up until promotion to General Manager, and then as Area Manager for two units.

Directed the activities of four assistant managers, two kitchen managers.

BBA: Business Administration, 1989 University of Montevallo Montevallo, Alabama, United States
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Highly motivated and goal oriented leader pursing a challenging position where my skills may be utilized to its fullest. Including office administration, retail and hotel management along with outstanding customer service.

08/2016 to Current
Sales Associate Paradies Lagardere Romulus, MI

Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.Work as a team member performing cashier duties, product assistance and cleaning. Assist customers with store and product complaints. Guarantee positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. 

12/2014 to Current
Administrative Assistant/Account Payable Dollar Thrifty/Hertz Detroit , MI

Administrative office assistant to fleet and operations manager assessing daily damaged vehicles and stolen claims. In addition, to ordering supplies, calling vendors to settle and set-up accounts. Use P-Card along with stamp/code/approve pay system for monthly batch invoices.

10/2011 to 10/2014
Store General Manager Shoe Show Inc Fort Wayne, IN

Responsible meeting monthly sales goals. Motivate store sales team to reach and exceed sales. Scheduled, trained and mentored all associates. Exceeded sales for 8 months in 2012.

10/2007 to 07/2011
Front Office/Housekeeping Manager Met Hotel Former Hilton Troy, Mi

Responsibilities include checking guests in and out, resolving guest issues such as billing and in-house requests for 185 room hotel. Organizing, making and canceling reservations. Providing guests fast, friendly and efficient service while managing guests on telephone as well in person. Assisted manager with their tasks as well as completing essential reports.

01/2006 to 01/2007
Front Office Supervisor/Night Auditor Holiday Inn Livona, MI

Supervised front desk staff, assisting front office manager, and liaison for controller including accounts receivable and billing issues for a 226 room hotel. Duties included checking guests in and out, resolving issues, and promoting hotels award system.

08/2005 to 01/2006
Front Desk Comfort Inn and Suites - Taylor

Operated front desk and maintaining customer service satisfaction. Researched and analyzed hotel daily revenue to increase clientele. Assisted guests with personal needs such as reservations and in room services.

01/2003 to 05/2005
Night Audit/Front Desk Courtyard by Marriott Romuls , MI

Reconciled and completed all night audit work. Post balances to all guest rooms and closed out day's transactions; ran accounts receivable reports and provided next day's reports to appropriate department.

10/1998 to 08/2002
Supervisor/Pre-Board Screener Argenbright Security/Globe Aviation

Managed staff of 30 plus people for 6 unit operation. Including briefing, training and assisting management. Ensured safe passage for passengers and items such as luggage entering sterile area.

Associate of Science: Hotel/Restaurant Management Henry Ford Community College Dearborn , MI, USA

Hotel/Restaurant Management Dearborn, M I, U S