Store Manager resume examples

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Skillful Store Manager resume

ALEXIA PICKETT
LinkedIn
  • https://www.linkedin.com/in/alexia-pickett-mppa-179169101
Areas of Expertise
  • Understanding of HR policies
  • New hire processor
  • Policy and Procedures
  • Project management
  • Program Implementing
  • Recruiting
  • HRIS applications proficient
  • Analytical and Interpersonal planning
  • Personnel record maintenance
  • Detail and Result oriented
  • Microsoft Office skilled
  • Training and development
  • Organizational and planning skills
  • Communication skills
  • Data collection and analysis
  • Time management skills
  • Maintaining records
Experience
07/2017 - Current Program Management Specialist Mississippi Department of Child Protection Services | Jackson, MS
  • Performs block reading of cases by category or by statistical sampling to ensure adherence to policy in carrying out work and in providing assistance's to clients.
    Assists county staffs in the development and utilization of resources necessary for carrying out programs
  • Assists with the supervision of activities involved in developing, planning, directing, and evaluating a wide variety of projects
  • Prepare, negotiate, and administer contracts, grants, and agreements associated with such projects; may establish review and evaluation procedures
  • Analyzes statutes, legal memorandum court decisions, and other data for use in program development
  • Directs and supervises the collection, maintenance, reporting, and publication of data regarding research and project activities, organizations, and personnel in the state as required by law
  • Develops, administers, and monitors the operation of program/project activities in a state agency
  • Coordinate program development and activities with agency divisions, which includes federal, state and local officials
03/2016 - 07/2017 School Attendance Officer Mississippi Department of Education | Jackson, MS
  • Maintained compliance of Mississippi Compulsory School Attendance Law code; 37-13-91. 
  • Conducted visits to the home or place of residence of a compulsory-school-age child 
  • Ensured and confirmed that parents abide by Parental Responsibility Laws.  
  • Counseled school-age children, parents, guardians and custodians on the importance of obtaining a High School Diploma.   
  • Filed and prepared complaints/petitions reports with the Youth Court and Courts of Competent Jurisdiction.  
  •  Enforced the Compulsory School attendance law by maintaining information concerning absenteeism and dropouts on public school and home schooled children.


02/2014 - 03/2016 Assistant Store Manager Loft Outlet | Pearl, MS
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Scheduled and delegated assignments based on team member strengths to optimize coverage and service levels
  • Motivated and inspired employees to achieve high performance
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques
  • Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible
  • Exceeded revenue objectives by promoting Loft Outlet's Store Cards to customers during service, account and sales follow-up calls
04/2013 - 06/2014 Human Resources Assistant Butler Snow LLC | Ridgeland, MS
  • Served as a point of contact with benefit vendors/administrators
  • HRIS and ADP management systems training experience
  • Scheduled job interviews and assisted in the interview and exit process
  • Ensured background and reference checks are completed
  • Processed payroll, which includes ensuring vacation and sick time are tracked in the system
  • Updated and maintained employee benefits, employment status and similar records
  • Maintained records related to grievances, performance reviews and disciplinary actions
Education
2019 Master of Arts: Public Policy and Administration Jackson State University | Jackson, Mississippi

Concentration: Human Resource Management

2015 Bachelor of Arts: Political Science Tougaloo College | Tougaloo, Mississippi
Internship

Mississippi Department of Human Services

Human Resource Internship

May 2018 - March 2019

Shadowed consultants on employee engagement, performance appraisals, attendance management, disability management and return to work programs
HRIS and ADP management systems training experience
Maintained liaison between the assigned areas, departments and other outside entities
Reviewed all candidate documentation, which included: identification, references and background checks in alignment with the hiring protocol
Counseled with divisions, departments , sub-agencies heads and individual employees on personnel needs and problems
Interpreted laws, rules and regulations for department officials and employees on a broad range of human resources/human capital matters
Conducted wage/salary surveys for agency-specific position titles as directed by administrative superior
Stayed current on EEO, ADA and other applicable federal and state policies governing employment
Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
Supported human resources, controlling resume flow within applicant tracking system

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Job-winning Store Manager resume

Angeline Vickers
Objective

Focused Account Executive proudly offering a background in lead generation and efficiently resolving customer issues. Courteous and cordial with the desire to increase business opportunities through outstanding marketing initiatives, effective communication skills and a dedication to customer service.

Skills
  • Merchandising plan development
  • Pricing standards
  • Personnel training and development
  • Exact Software
  • Organized
  • Signage updates
  • Loss prevention
  • Product expertise
  • Store planning and design
  • Sales abilities
  • Flexible
  • Cash handling accuracy
  • Reliable and dependable
Experience
04/2017 - 04/2019 Account Manager First solution security | Atlanta, Georgia
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Provided onsite training
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings
  • Generated new accounts by implementing effective networking and content marketing strategies
  • Assisted [3] clients per day through email, phone, online presentations, screen-share and in-person meetings
  • Possesses excellent customer service skills
  • Possesses strong organizational skills with attention to detail
  • Capable of handling multiple tasks at one time
  • Possesses strong communication skills
11/2011 - 01/2017 Store Manager Rent-A-Center | Hinesville, Georgia
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Interviewed, hired, supervised and trained [6] employees and instituted mentoring program to develop skills, leadership and employee excel ePossesses excellent customer service skills
    Able to work a flexible schedule to support business needs
    Possesses strong organizational skills with attention to detail
    Capable of handling multiple tasks at one time
    Able to respond appropriately to changes in direction or unexpected situations
    Possesses strong communication skills
    Capable of lifting heavy objects with or without reasonable accommodation
    Works effectively with peers and supervisors to accomplish tasks
    Retail customer experience preferrednce
12/2008 - 02/2011 Sales Associate Academy Sports And Outdoors | Houma, LA
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Coached team members on security risks and loss prevention to aid in mitigating store theft
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
11/2006 - 09/2008 Sales Associate New York And Company | Atlanta , GA
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
01/2005 - 10/2007 Supervisor 7th Beauty Supply | Atlanta , GA
  • Reviewed customer data to assess current issues and determine potential solutions
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Provided every customer with professional and polite support for sales and service needs
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy
Certifications

Twic card 2018-2023

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Top Store Manager skills

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Experienced Store Manager resume

Maurice Alston
Professional Summary
Dedicated leader focused on maximizing productivity and increasing customer base. Believes exceptional customer service and relationship deepening is essential to the success of any business. I have more than 8 years in store management and I am well-versed in directing personnel, creating effective marketing projects and using effective strategies to increase company profit. 
Skills

 

  • Leadership/Development
  • Relationship Building
  • Excellent customer service skills
  • Goal-oriented
  • Strategic thinker
  • Customer-oriented
Work History
Retail Store Manager 04/2018 to Current
T-Mobile Usa Inc. Philadelphia, PA
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Store Manager/District Trainer 02/2017 to Current
SPRINT Corporation (Sprint Connect) Philadelphia, PA
  • Lead and develop a sales team of leaders.
  • Increase store profit margin by selling Sprint products and services.
  • Provide an extraordinary customer experience to every Sprint guest, and create a habit of Operational Excellence in my store location.
  • Increased location profit/sales by 350% after 1 month.
  • Ranked as #1 Store in district 3 months in a row.
  • Recruitment, Interviewing, Onboarding of staff.
  • Training manager for Philadelphia Metro Area SMs, ASMs, and RCs.
  • Responsible for District Managers duties in absence of DM.
  • Operational Excellence leader.
Relationship Manager 03/2016 to 02/2017
BANK OF AMERICA Philadelphia, PA
  • Manage a team of sales specialist/bankers and focus on building strong client relationships.
  • Responsible for surpassing sales goals on a monthly/quarterly basis and increasing revenue.
  • Prospect new clients for company and increase portfolio for existing clients.
  • Increased sales volume by 135% in less than 1 year.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees.
Store Manager 11/2007 to 12/2015
AT&T WIRELESS Upper Darby, PA
  • Recruited to help lead team of Sales Consultants and surpass daily/weekly/monthly sales goals.
  • Increase company profit by building client base/client relationships and providing products/services with an extraordinary customer experience.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Focused on employee recruitment, coaching and development.
  • Generated repeat business through exceptional customer service.
Education
Bachelor of Science: Business Administration (Management) MORGAN STATE UNIVERSITY - Baltimore, MD

Affiliations
  • Iota Phi Theta Fraternity Inc.
  • Black Professionals Group member
  • NAACP member
  • MS Society member
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