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Dedicated, Loyal and Responsible Customer Service oriented. Motivated to maintain customer satisfaction and contribute to company success.
Results-focused management professional offering 11 years of progressive leadership experience. Passionate about developing continuous improvements throughout the planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.
Customer-oriented, strategic-thinking Sales professional offering over 16 years of experience in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Reliable and upbeat store manager with 18 years of experience in retail sales. Driven and results-focused professional seeking a position with a company that shares the same values and interests. Personable and great at building relationships to help grow business.
Received several awards and recognition over the years including highest Rewards % over goal, highest email capture % over goal and received commendation from the company vice president of sales for remarkable decrease in shrink for the 2015 fiscal year with Famous Footwear.
Have been the go-to person for help spanning many districts outside my own, for assistance with bringing stores up to par visually and organizationally.
Have made every March of Dimes bi-annual donation goal since being promoted to store manager in 2005
Maintained relationships with previous supervisors and staff members for networking and information purposes
Aided in numerous store openings, closings, remodels, relocations and special events with both Famous Footwear and PetValu
Developed various organizational and time saving measures for efficiency and productivity
Recruited, hired, developed and retained retail talent for the company. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals.
Sales leadership including delivering an exceptional customer experience. Merchandising, ordering product from corporate warehouses and outside vendors to maximize sales. Adapting inventory levels to match sales trends. Developing and nurturing community relationships with local animal rescues and neighboring veterinary practices. Maintained timely visual changes as per company standards. Hiring and training of quality staff members to fit the unique clientele needs. Maintain and exceed company KPI goals. Exceeded annual sales goal 2 years in an aged store. Fostered and developed genuine relationships with customers to a friend and family like status.