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This resume is created in 7 minutes.
Summary

Dedicated, Loyal and Responsible Customer Service oriented.  Motivated to maintain customer satisfaction and contribute to company success.

Skills
  • Bilingual SPANISH
  • Customer service skills
  • MS Office proficient
  • Client-focused
  • Excellent communication skills
  • Accurate money handling
Experience
Office Clerk 01/2018 to 01/2019 Proxy Services Corporation Ronkonkoma, NY
  • Converted record files given by shareholder companies, into a tabulation system and assigned a proxy sequence number; which then along side team members cards were created, addressed and mailed.
  • Tabulated and scanned thousands of returned  proxy cards, telephone,  and internet votes daily.
  • Created final tabulation reports and affidavits for end of meeting dates. 
  •  Updated and maintained detailed documents, kept office records organized for optimal team performance.
  • Assisted in various mailings such as searches and fulfillments.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
Office Assistant 02/2017 to 06/2017 AATR Orlando Orlando, FL
  •  Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Created expense reports using Microsoft Excel spreadsheets.   
  • Ensured all customers were greeted and directed upon entry.
  • Answered and screened phone calls promptly, courteously, and professionally.
  • Prepared outgoing mail and received incoming packages, File and/or scanned paperwork to correct folders.
  • Maintained a clean and welcoming office area at all times.


Tutor 09/2015 to 02/2017 Learn it Right Educational Center Orlando, FL
  • Created daily lesson plans for multi-level adult ESL classes. 
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Instructed, prepared and guided Adults through focused and individualized tutoring, for their GED, TOEFL and High School Diploma examinations. 
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students and faculty.


Store Manager 01/2013 to 07/2015 Carvel Huntington Station, NY
  • Delivered excellent customer service by greeting and assisting each customer.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  
  • Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.


Volunteer Representative 07/2011 to 01/2013 The Church Of Jesus Christ Of Latter-Day Saints Philadelphia, PA
  • Planned, supervised and executed all proselyting, welfare, and humanitarian activities within the designated geographical areas assigned.  
  •  Participated in group presentations, public speaking, lesson planning, taught English, all while maintaining  flexibility in demanding work environments.
  •   Trained both new and experienced missionaries as well as maintained records within designated zones.  
  •  Developed additional leadership and conflict resolutions skills while working with diverse group of people in an unfamiliar culture.
Education and Training
Bachelor of Science: General Studies 2020 Brigham Young University - Idaho Rexburg, ID, United States

3.2 GPA

Associate of Science: Psychology 2014 Suffolk County Community College Brentwood, NY, United States

3.5 GPA


This resume is created in 7 minutes.
Summary

Results-focused management professional offering 11 years of progressive leadership experience. Passionate about developing continuous improvements throughout the planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.

Education
BBA: Operations Management - Project Management Southern New Hampshire University - Online | | Manchester, NH, United States | | Expected in 2021
Highlights
  • Fantastic attention-to-detail
  • Timely project completion
  • Budget management
  • Outstanding verbal/written communication skills
  • Establishing goals and setting priorities
  • Exceptional problem solver
Experience
Store Manager CVS/Pharmacy | Braintree, MA | Oct 2007-Apr 2017
  • Consistently promoted from within. Shift Supervisor from 2007-2013, Assistant Store Manager 2013-2015, and Store Manager 2015-2017
  • Developed innovative new ways to improve time management
  • Created and implemented action plans in order to improve overall performance and profitability
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Determined staff positioning and responsible for terminating employees when necessary
  • Trained all new supervisors on store procedures and policies. Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Received the highest employee engagement scores in an 18 store market as a first year Manager
Project Manager TWD Surfaces | Bridgewater, MA | Apr 2017-Feb 2019
  • Built and maintained effective relationships with large commercial and residential clients in order to improve sales and service
  • Responsible for managing projects from start to finish while ensuring that projects are executed and completed to customer specifications, on time and on budget
  • Implemented new fail-safe paperwork systems to decrease errors between Project Managers and production
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Worked with management in all departments to improve communication and productivity throughout the company
Office Manager/Executive Assistant Frank J. Harrison, CPA | Sandwich, Massachusetts | Jan 2019-May 2019
  • Identified problems with and streamlined digital filing system to increase efficiency
  • Assisted in the completion of tax returns efficiently while maintaining strict client information confidentiality
  • Reconciled bank statements via QuickBooks and prepared financial statements from client documents
  • Distributed workflow to both professional and administrative staff
  • Ensured efficiency in project completion while monitoring work in progress under urgent deadlines
Project Manager/Sales Cape Cod Counter Works | Mashpee, MA | May 2019-Current
  • Updated project plans based on changing objectives, specifications and staff availability
  • Made changes to the project scope and cost and implemented the most effective change management processes to keep the project up-to-date
  • Leveraged sales techniques and articulated product values to generate new business
  • Developed and updated cost estimates by documenting relevant information into jobs in internal database
  • Developed bid proposals with itemized costs for clients to review and approve before beginning work on countertop projects
This resume is created in 7 minutes.
Qualification Profile

Customer-oriented, strategic-thinking Sales professional offering over 16 years of experience in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Core Competencies
  • Service-driven sales
  • Established track record of exceptional sales results
  • Inventory management
  • Strategies and goals
  • Product knowledge
  • Product and service management
  • Persuasive negotiations
  • Sales tracking
Professional Experience
Retail Sales Manager | 07/2019 to Current
FX1 Mobile - Buford, GA
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Trained and coached 80 sales associates for 13 store locations.
  • Oversaw daily staffing needs and handled scheduling for all employees of the store.
  • Created excellent [Type] experience to cultivate customer loyalty and retention.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Sparks Wireless | 07/2017 to 06/2018
T-Mobile - Buford, GA
  • Formalized sales process to keep operations consistent and promote efficient acquisition of new customers.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Addressed customer complaints to drive satisfaction and adjusted operational strategies to reduce issues.
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base 28%.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Retail Store Manager | 11/2017 to 06/2018
PCS Partners - Buford, GA
  • Implemented new coaching module increased overall store performance. Buford location ranked #1 with 33% increase February.
  • March increase month to 147% to goal.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions
  • Wrote order supply requests to replenish merchandise
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Worked closely with the district manager to formulate and build the store brand.
  • Test store for new opening and closing procedures.

  • Shared product knowledge with customers while making personal recommendations.
Retail Training Store Manager | 06/2004 to 10/2017
T-Mobile, USA
  • Recruited, trained and developed all new employees in the North Georgia Region.
  • Utilized coaching and leadership skills to develop top performing sales teams.
  • Served as mentor to junior team members, created a standardized training model to streamline manager productivity. 
  • Optimized sales behaviors and team performance to dramatically increase sales in the Vital 4 Metrics.
  • Achieved twenty-four months leading the market in Small Business and customer satisfaction.
  • Persuasively and enthusiastically promoted T-Mobile products, services and features to close sales opportunities and maintain customer loyalty.
  • Developed and expanded outreach and customer appreciation programs within the North Georgia region.   


 

References

Marshall Poole

Derek Moore

Alicia Griffin

This resume is created in 7 minutes.
Summary

Reliable and upbeat store manager with 18 years of experience in retail sales. Driven and results-focused professional seeking a position with a company that shares the same values and interests. Personable and great at building relationships to help grow business.

Highlights
  • Recruite, hire, train and develop staff
  • Mulit-task management
  • Budgeting, sales and expense control
  • Customer needs assessment
  • Microsoft Office and Excel
  • Creative problem solving
Accomplishments

Received several awards and recognition over the years including highest Rewards % over goal, highest email capture % over goal  and received commendation from the company vice president of sales for remarkable decrease in shrink for the 2015 fiscal year with Famous Footwear.

 

Have been the go-to person for help spanning many districts outside my own, for assistance with bringing stores up to par visually and organizationally.

 

Have made every March of Dimes bi-annual donation goal since being promoted to store manager in 2005

 

Maintained relationships with previous supervisors and staff members for networking and information purposes

 

Aided in numerous store openings, closings, remodels, relocations and special events with both Famous Footwear and PetValu

 

Developed various organizational and time saving measures for efficiency and productivity

 


Experience
05/2001 to 03/2017
Store Manager Famous Footwear Manassas, Virginia

Recruited, hired, developed and retained retail talent for the company. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals.

04/2017 to Current
Store Manager PetValu Clifton, VA

Sales leadership including delivering an exceptional customer experience. Merchandising, ordering product from corporate warehouses and outside vendors to maximize sales. Adapting inventory levels to match sales trends. Developing and nurturing community relationships with local animal rescues and neighboring veterinary practices. Maintained timely visual changes as per company standards.  Hiring and training of quality staff members to fit the unique clientele needs.  Maintain and exceed company KPI goals. Exceeded annual sales goal 2 years in an aged store. Fostered and developed genuine relationships with customers to a friend and family like status.

Education
Psychology Texas State University San Marcos, Texas
General Austin Community College Austin, Texas