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Professional Summary
I am an energetic culinary professional with a blend of creativity and passion for what I create. I work well as a dynamic leader in high-pressure settings. I am a skilled baker with exceptional knowledge of baking times, methods, temperatures and flavors.
Skills
Work History
Food Prep cook, 02/2015 to 05/2016
Big Hoffa's Bar-B-Que Westfield, IN

Lead cake decorator/ baker/ donut fryer Marsh supermarket, 07/2013 to 01/2015
Marsh Supermarket Indianapolis, IN
  • Decorated and merchandised quality bakery goods.
  • Ordered and received bakery products.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Scaled breads and cakes, fried doughnuts and performed all baking duties.
  • Decorated cakes for display and retail sale as well as special order sale.

Catering coordinator, 10/2012 to 06/2013
Paradise Bakery and Cafe Indianapolis, IN
  • Paradise bakery and cafe Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross- contamination.
  • Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
  • Practiced safe food handling procedures at all times.
  • Delivered catering orders on time and with accuracy.

Intern, 08/2015 to 11/2015
Union baking company Westfield, IN
  • Helped prepare bakery items daily, such as French macarons, decorated sugar cookies, cakes, and many other daily baked goods.

Customer Service Representitive, 06/2016 to Current
Country Kitchen Sweetart Fort Wayne, IN
  • Answer phone calls and help assist both store and mail order customers
  • Teach treat decorating classes
  • Stock shelves and set up displays.

Education
Associate of Science: baking and pastry arts, 2016
The International Culinary School at the Art Institute of Indianapolis - Indianapolis, IN
Certifications
Serve Safe Certified
This resume is created in 7 minutes.
Skills
  • Communication (Verbal & Written)
  • Strong Multi-Tasked
  • Customer Service
  • Procurement Microsoft Office 2010
  • Typing 65 WPM
  • Office Clerical Skills
  • Problem Solving/Analytical
  • Teamwork
  • Leading & Supervising
Experience
01/2016
Teleperformance Customer Service Representative
  • Greeted and assisted customers.
  • weighed, scanned, and packaged groceries.
  • Handled money transfers and transactions.
  • Dealt with customer complaints before seeking higher authority.
  • returned and exchanged transactions.
  • supervised and oversaw cashier department.
  • Processed documents associated with customer vehicle purchases, assisting customers with questions on tag and title information.
  • Common duties include contacting prospective customers, sometimes through cold calling.
  • Provided information on different company policies.
  • Tailored policies to clients coverage needs and financial status.
  • Filed and maintaining records.
  • Renewed current policies and assisted with claims.
  • Tendering cash transactions, preparing bank deposits.
  • Help feed, bathed and dress the medical patients.
01/2013 to 01/2014
Patient Care Technician Broward General Medical Center
01/2010 to 01/2012
Business office Assistant Atlantic Auto Insurance Company
01/2009 to 01/2011
Publix Supermarket Cashier/Customer Service Representative
01/2007 to 01/2009
CarMax Business Office Assistant
Education and Training
Associates of Science Broward College Cypress Creek, FL
2010
Certified Patient Care Technician Everest University Fort Lauderdale, FL
2006
High School Diploma South Plantation High School Plantation, FL
Activities and Honors
Seeking Customer Service, position with a passion for attention to detail. I have the ability to provide customer service support for complex and time sensitive projects as well as routine duties. Excellent interpersonal skills furthered by business and financial background and activities that facilitate effective collaborative efforts and team environments. I am able to use discretion and sound judgment in every task, respecting highly confidential materials and projects.
Skills
cashier, Clerical, cold calling, clients, Customer Service, financial, money, Microsoft Office, Office, Patient Care, policies, Problem Solving, Procurement, Supervising, Teamwork, Technician, Typing 65 WPM, Written
This resume is created in 7 minutes.
Summary
Accomplished and energetic Assistant Manager wanting to progress and learn as much as possible. Strong motivated leader with excellent organizational skills with attention to detail seeking challenging and rewarding entry level position in a dynamic business/office setting.
Highlights
  • Change management
  • Time management skills 
  • Quick learner
  • Excellent communication
  • Operations management
  • Financial records and processing
  • Training and development
  • Microsoft Office
  • File/records maintenance
Accomplishments
  • Documentation
    Wrote and edited documents to keep staff informed on policies and procedures. 
  • Process Improvement
    Created new departmental procedures manual. Assessed organizational training needs.
Experience
Closing Assistant Manager Jun 2016 to Jul 2015
Wendy's Hamburgers- Ft. Collins, CO
  • Managed staff worked with training new and old crew on all procedures Safety manager responsibilities ensuring the safety of the building and staff every shift Cash handling duties and accounting responsibility of all financials.
Stock Lead Nov 2010 to Jan 2012
Ross Dress for Less Ft. Collins, CO.
  • Cash handling, cash drawer supervision, receipt reconciliation, bank deposits Trained new hires on merchandising and customer service Resolved customer issues.
Opening Manager Mar 2009 to May 2009
Domino's Pizza Ft. Collins, CO.
  • Promoted from pizza builder to manager in first two weeks of employment Managed staff, prepared work schedules, delegated work assignments, customer service Cash handling duties and responsibilities.
Assistant Store Manager Feb 2017 to Current
U. S. Beef, Inc. Fort Collins, CO
  • Mentored the team on effective upselling and cross-selling techniques.
  • Handled all scheduling for store shifts to ensure proper staffing at all times.
  • Processed credit and debit card payments and returned the proper change for cash purchases.
  • Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
  • Efficiently addressed customer issues to ensure quick and successful resolution.
  • Processed all sales transactions accurately and in a timely fashion.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
General Manager Oct 2018 to Current
Arbys Laporte, CO
  • Generated reports detailing project information and predictions.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Built financial model for new business unit.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
Education
Associate's, Business, Administration Exp May 2015 Collins, CO. Business, Administration Exp
Certifications
Management and Training Inventory Control Time Management Merchandising Coordination Judgment and Decision Making Critical Thinking Complex Problem Solving
Skills
accounting, Cash handling, Critical Thinking, customer service, customer service, Decision Making, financials, Inventory Control, Merchandising, Problem Solving, Safety, supervision, Time Management
This resume is created in 7 minutes.
Summary

Skilled management professional with many years experience in delegation and operations control. Customer service expertise. Skilled at memorizing numbers, items and orders. Dynamic employee with the ability to adapt quickly and effectively. Proud to create a friendly working environment while assisting and working alongside peers and employers.

Highlights
  • Highly responsible and reliable
  • Strong work ethic
  • Works well under pressure
  • Extensive hospitality background
  • Adept high-volume work
  • Upbeat, outgoing and positive
  • Creates positive work environment
  • Strong server and bar keep
Experience
Lounge Supervisor|Ojai Valley Inn - Ojai, CA|11/2019 - 07/2020

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons. Maintained Covid-19 regulations set by the state to a strict level. Kept work area sanitized and safe at all times. Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.

Restaurant Manager|The Hudson - Sedona, AZ|09/2017 - 07/2019

Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service. Addressed any concerns or complaints quickly to promote customer happiness. Placed reservations through phone and email into Resy. Multi-tasked to meet customer, business operations and server needs with minimal errors or delays.

General Manager|La Vetta Ristorante Italiano - Flagstaff, AZ|11/2016 - 10/2017

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Collaborated with the Executive Chef to analyze and approve all food and beverage selections. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

General Manager|Majerle's Sports Grill - Flagstaff, AZ|11/2015 - 11/2016

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Scheduled and directed staff in daily work assignments to maximize productivity. Developed and maintained exceptional customer service standards. Carefully prepared weekly payroll to keep up with projected revenue for the week.

Education
University of Phoenix| 05/2019 Associate of Arts: General Studies
Sinagua High School| Flagstaff, AZ |2005 High School Diploma Recipient of Presidents Award for Academic Achievement