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Skillful Venue Manager resume

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Professional Summary
High-energy music business student with an in-depth knowledge of music, social media marketing and venue management. Experience in music composition, performance and management. 
Education
Bachelor of Arts: Arts Administration (Music Concentration) Waynesburg University - Waynesburg, PA 2018
Work History
Audio Engineer/Music Production Intern Audible Images Recording Studios - Pittsburgh, PA 05/2017 - 11/2017
 Studied under and worked with grammy award winner Jay Dudt to successfully record, mix and master a large variety of projects. Assisted in the recording and production of upcoming records from The New York Voices, Jackie Evancho, Richie Cole and many other seasoned artists. 
Social Media Manager and Venue Manager Pittsburgh Fringe Festival - Pittsburgh, PA 04/2016 - 04/2017
 Managed all social media outlets for the Pittsburgh Fringe Festival, including Facebook, Twitter and Instagram. Designed digital fliers for all shows for promotional purposes. Additionally, managed all shows, volunteers, and tech over a three-day period for the St. Mary's Lyceum venue. 
Party Manager Upper St Clair Community & Recreation Center - Upper Saint Clair, PA 05/2013 - 08/2015
 Worked as a party greeter and manager for small and large birthday, community and speciality parties. My duties included: Organizing guest lists, Handling check-ins and check-outs, Monitoring party guests and activitiesUsing management and organizational skills to prevent damages and ensure safety
Skills
Music and Art - Accomplished in music theory, songwriting, guitar and voice; with a background of performing and studio recording.

Social Media Marketing - Efficient at Utilizing many social media outlets in creative and strategic ways in order to promote sales and events.

Public Relations - Excels in creative professional writing with an emphasis on press releases, feature stories and radio spots.

Ticket Leap - Creating and publishing events, handling ticket sales, redeeming tickets

 

Microsoft Office - Word, Excel, Powerpoint

 

Adobe - Adobe Photoshop, Adobe InDesign, Adobe Illustrator 

 
Accomplishments
  • Music opener for Billboard Chart Topper Andy Grammar (2014)
    Mr. Small's Funhouse, Pittsburgh, PA
  • Music opener for "The Clarks" (2012 and 2013) 
         South Fayette Firehouse, Pittsburgh, Pa
  • Participant in the Collegiate Choir Festival of Pennsylvania (2016 and 2017)
    Susquehanna, PA

Musical Projects
"Spectacular" EP
(April 2016-May 2016)
First acoustic demo album, featuring 4 original songs.

Available on iTunes and Spotify

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Job-winning Venue Manager resume

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Professional Summary
  • Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
  • Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
  • Restaurant/General Manager with 7 years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to carer growth.
  • Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.
  • Professional Bartender with an extensive knowledge of spirits and an intuitive ability to engage customers of all types. Friendly, open and committed to building a customer base by providing a positive service experience.
  • Capable Manager passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. Looking to bring a history of exceptional service to a growing Business.
Skills
  • Cocktail making
  • Excellent Customer service
  • Excellent Time Management
  • Highly Business Orientated
  • Eager to Learn and Teach 
  • Excellent disposition towards Customers and Staff
  • Social Skills 
  • Well presented
  • Well spoken
  • Reliable
  • Trustworthy
  • Honest
  • Good Communicator
  • Cert 3 in Hospitality
  • RSA
  • RSG
  • TAB
  • Diploma of Business  and Management
  • EBS for 1 month
  • Police check
  • First-Aid

 
Work History
Assistant Venue Manager, 10/2017 to Current
Sandhurst Club – Sandhurst, VIC
  • Prepared for and executed new menu implementations.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Verified that guests at the bar were of legal age.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Cleaned, mopped and vacuumed the bar area.
  • Retrieved liquor, wine and beer from various storage facilities.7 years casual dining experience.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Maintained full knowledge of beverage lists and promotions.
  • Conducted monthly inventory.
  • Processed orders on a computerized Point of Sale system.
  • Poured drinks using standard pour according to specifications.
  • Maintained high standards of cleanliness and sanitation.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Delivered quality service by providing a warm and welcoming environment.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Quickly set up and cleared tables and stocked all service stations.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Assisted co-workers whenever possible.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Coordinated schedules and timelines for all events.
  • Mentored customer service, marketing, sales and accounting teams.
Senior Assistant Venue Manager, 10/2017
The Croydon Hotel – Croydon, VIC
  • Served each guest courteously, quickly and efficiently.
  • Consistently used suggestive selling techniques.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Closed out cash register and prepared cashier report.
  • Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Maintained a consistent, regular attendance record.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Maintained full knowledge of beverage lists and promotions.
  • Poured drinks using standard pour according to specifications.
  • Set up glassware and liquor prior to events.
  • Processed orders on a computerized Point of Sale system.
Assistant Venue Manager, 01/2011 to 06/2016
The Cove Hotel – Patterson Lakes, VIC
  • Prepared for and executed new menu implementations.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Verified that guests at the bar were of legal age.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Cleaned, mopped and vacuumed the bar area.
  • Retrieved liquor, wine and beer from various storage facilities.
  • 7 years casual dining experience.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Maintained full knowledge of beverage lists and promotions.
  • Conducted monthly inventory.
  • Processed orders on a computerized Point of Sale system.
  • Poured drinks using standard pour according to specifications.
  • Maintained high standards of cleanliness and sanitation.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Delivered quality service by providing a warm and welcoming environment.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Quickly set up and cleared tables and stocked all service stations.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Assisted co-workers whenever possible.
  • Worked in the TAB and Gaming Rooms
Education
High School Diploma: 2012
Patterson River Secondary College - Seaford, VIC, Australia

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Experienced Venue Manager resume

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Professional Summary
An experienced and motivated professional working in the sporting events industry with practical and management experience of building and leading a large team of motivated individuals. Primarily working on major sporting events on a national scale, now branching out to an international scale, currently working on the 2014 Glasgow Commonwealth Games in a Accreditation Role. Key elements include developing and implementing deliverable strategies, recruiting/training/managing a significant paid and volunteer workforce, operational decision- making both at planning and delivery phase, maintaining crucial stakeholder relationships. Strong determination to achieving success through delivering high quality end products and providing a platform for others to fulfill their potential.
Skills
Work History
Accreditation Operations Coordinator / Accreditation Venue Manager 04/2014 to 09/2014
Glasgow 2014
  • Glasgow 2014 Commonwealth Games Liaising with a number of Accreditation Liaison Officers from Responsible Organisation to get their company and their team of contractors accredited.
  • Manage the accreditation process for one of Glasgow 2014 satellite venues - Barry Buddon.
  • Managed a mini Primary Accreditation Centre at Dundee Worked within accreditation operations and accreditation workforce teams to deliver services to all client groups and FA's.
  • Provided reports to the Accreditation team on failed background checks for their relevant contractors and duplicate accounts to maintain a clean database.
  • Worked at the Primary Accreditation Help Desk at the Uniform and Accreditation Centre (UAC) in Glasgow offering problem resolution, scheduling for contractors and workforce.
  • Created a schedule for all client groups to pick up their Accrediaton at the mini UAC located at Barry Buddon.
  • Determine and implement in conjunction with relevant functional areas the access control policy, and validate the requirement of supplementary access devices.
  • Coordinated venue accreditation requirements and applied planning principles consistently throughout the venue operations process.
  • Managed a team of volunteers to support games time operations which included training and scheduling .
Operations Manager 11/2012 to 02/2014
Eltham Wildcats Basketball Club
  • Eltham Wildcats Basketball Club Delivered the World's Largest Junior Basketball Tournament Managed the ticket distribution to 1026 teams including players, coaches and spectators.
  • Managed over 320 Staff/volunteers over the Australia day long weekend.
  • Managed the operation of 45 Basketball Venues across Victoria.
  • Managed the domestic season registration process for 446 junior basketball teams both boys and girls.
  • Managed and provided training to 46 administration staff.
  • Managers the operation of the Aussie Hoops Basketball Program.
  • In July 2013 produced the highest participation rate in Australia with 181 participants registered.
  • Implemented 8 different holiday basketball programs.
Event Coordinator Volunteer 05/2011 to 01/2012
Wheelchair Sports Victoria
  • Coordinated the 2012 Shepperton Wheelchair Basketball Tournament, which consisted of 14 teams.
  • Managed the registration process for teams.
  • Coordinated accommodation for over 140 guests ensuring disability facilities was adequate.
  • Coordinated the awards including trophies, certificates and shields.
  • Dealing with and following up complaints from the membership base when they arise.
  • Coordinated the 2011 Multi Disability Sports Day Building key contacts and relationships with venue management.
  • Managed 10 volunteers to assist in the days operations.
  • Created and designed promotional flyers.
  • Complied run sheets and score sheets for the Multi Disability Sports Day.
  • Related Coursework.
Membership & Game Day Coordinator 04/2009 to 08/2012
Western Bulldogs Football Club
  • Managed game day operations including pre match entertainment, sponsorship activations, and staffing for 52 full time staff and 15 volunteers.
  • Key highlight managing the Rock of Ages the musical account, delivering a pre-game rock concert in front of 32,000 spectators at Etihad Stadium.
  • Liaised with key client groups and stakeholders regarding game day operation's which included stadium management, members, staff, contractors and supporter groups.
  • Coordinated internal ticketing procedures for Western Bulldog match days.
  • Coordinated marketing and operational plans for away game and interstate ticketing.
  • Coordinated the operations of interstate supporter groups which included annual dinners, fundraising, player requests and member registrations.
  • Managed the overall operation of the Annual EJ Whitten End of Year Members event.
  • This event in 2011 hosted 1800 members.
  • Facilitated a monthly (or as often as required) game day operations committee.
Membership Operations Assistant 11/2007 to 04/2009
Carlton Football Club
  • Membership responsibilities include
Education
BA: 2013 Studied Victoria University -
Bachelor of Sports and Recreation Management: Developed Community Program for disadvantaged youths which was taken on and delivered by the Dandenong council. Completed 70 hrs. Placement at Disability Sports Victoria for in April 2011. Received Distinctions in the following subjects: Sport and Recreation Management, Sports Marketing, Sports Sustainability, Community Development, Event Management
Interests
Attending major events primarily sports and the arts. Play social squash and competitive hockey. Visiting the ski slopes Traveling meeting new people and seeing new sites.
Additional Information
  • Interests Attending major events primarily sports and the arts. Play social squash and competitive hockey. Visiting the ski slopes Traveling meeting new people and seeing new sites.

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