Venue Manager resume examples

• Prepared for and executed new menu implementations.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Interacted positively with customers while promoting hotel facilities and services.
• Correctly calculated inventory and ordered appropriate supplies.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Verified that guests at the bar were of legal age.
• Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
• Cleaned, mopped and vacuumed the bar area.
• Retrieved liquor, wine and beer from various storage facilities.7 years casual dining experience.
• Waited on multiple customers at the bar and throughout the bar area.
• Maintained full knowledge of beverage lists and promotions.
• Conducted monthly inventory.
• Processed orders on a computerized Point of Sale system.
• Poured drinks using standard pour according to specifications.
• Maintained high standards of cleanliness and sanitation.
• Set dining tables according to type of event and service standards.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.
• Routinely cleaned work areas, glassware and silverware throughout each shift.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Delivered quality service by providing a warm and welcoming environment.
• Effectively listened to, understood and clarified guest concerns and issues.
• Maintained complete knowledge of restaurant menu, including daily specials.
• Quickly set up and cleared tables and stocked all service stations.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Assisted co-workers whenever possible.
  
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Managed event logistics and operations, including support staff, vendor services and volunteers.
• Coordinated schedules and timelines for all events.
• Mentored customer service, marketing, sales and accounting teams.

• Glasgow 2014 Commonwealth Games Liaising with a number of Accreditation Liaison Officers from Responsible Organisation to get their company and their team of contractors accredited.
• Manage the accreditation process for one of Glasgow 2014 satellite venues - Barry Buddon.
• Managed a mini Primary Accreditation Centre at Dundee Worked within accreditation operations and accreditation workforce teams to deliver services to all client groups and FA's.
• Provided reports to the Accreditation team on failed background checks for their relevant contractors and duplicate accounts to maintain a clean database.
• Worked at the Primary Accreditation Help Desk at the Uniform and Accreditation Centre (UAC) in Glasgow offering problem resolution, scheduling for contractors and workforce.
• Created a schedule for all client groups to pick up their Accrediaton at the mini UAC located at Barry Buddon.
• Determine and implement in conjunction with relevant functional areas the access control policy, and validate the requirement of supplementary access devices.
• Coordinated venue accreditation requirements and applied planning principles consistently throughout the venue operations process.
• Managed a team of volunteers to support games time operations which included training and scheduling .

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