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Highly personable customer service professional with over 16 years of experience in serving the public in the hospitality and retail industries. Adept at problem solving, customer service, hiring and training a hardworking and quality staff.

  • Talent for identifying customer needs and presenting appropriate customer product and service offerings.
  • Manage staff of +/- 12.
  • Opening / Closing.
  • Ability to gain customer trust and provide exceptional service, leading to increased repeat referral business.
  • Experience in resolving escalated customer service issues.
  • Proficient with Microsoft Office Systems (including Word, Excel and Power Point).
  • Instrumental in improving customer service satisfaction ratings through suggestions, development and implementation of new procedures.
  • Assisted with enactment of new employee training.
  • Hiring / Firing
  • Employ excellent leadership skills and multi-tasking strengths.
  • Extensive knowledge of fashion including construction, era, current trends, forecasting, price points, retailers, etc.
  • Promoted to Associate Manager after 1 year as Buyer and Buyer Expert at Buffalo Exchange.
  • Received "Employee of the Year" award in first year of employment at both Buffalo Exchange and Anacapa Brewing Co.
  • Successfully interviewed several people and staffed the current management at Buffalo Exchange.
Owner Current
Lady Vagabond Vintage Los Angeles, Ca
Manager / Bartender / Server 07/2002 to 12/2018
Anacapa Brewing Company Ventura, CA
Catering Assistant / VIP Lounge - Santa Barbara Bowl 02/2015 to 03/2018
Backstage Catering Ventura, CA
Associate Manager 09/2010 to 08/2013
Buffalo Exchange Ventura, CA
Intern to the Visual Manager 01/2009 to 06/2009
Anthropologie Thousand Oaks, CA Assisted in 6 major displays for the store's Spring Collection
Bachelor of Arts: Consumer Affairs 2009 California State University Northridge Northridge, CA, USA Emphasis in Marketing
2004 University of Newcastle Newcastle, New South Wales, Australia International Study Abroad Program
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Professional Summary
Highly creative and multitalented Graphic Designer with extensive experience in multimedia, and print design. Exceptional collaborative and interpersonal skills; dynamic team player with well-developed written and verbal communication abilities.  Passionate and inventive creator of innovative marketing strategies and campaigns; accustomed to performing in deadline-driven environments with an emphasis on working within budget requirements.
Bachelor of Arts: Applied Design With A Concentration In Graphic Illustration 2014 University Of Maryland Eastern Shore - Princess Anne, Maryland
  • Exceptional sketching and drawing abilities
  • Superior familiarity with esthetic design concepts and layout principles
  • Outstanding knowledge of Flash PowerPoint Adobe Illustrator and Photoshop
  • Excellent creative visualization and design abilities
  • Strong artistic and technical abilitiesGood oral and written communication skills
  • Adobe Photoshop

  • Brainstorming and developing new concepts and ideas to boast the brand
  • Excellent communication skills and ability to interact with clients and understand their requirements
  • Experience in designing logos, corporate identity, advertisements, sales collaterals, catalogs, client presentations, newsletters, etc.
  • InDesign 
  • Adobe Illustrator
Work History
Graphic Designer Intern 02/2016 to 2016
  • Successfully translated subject matter into concrete design for newsletters, promotional materials and sales collateral.
  • Created design theme and graphics for marketing and sales presentations, training videos and corporate websites.
  •  Collaborated with creative team to design and produce computer-generated artwork for marketing and promotional materials.
  • Participated in production of print and promotional items for key clients under direction of Marketing Department
Studio Arts Intership 03/2015 to 10/2015
  • Assisting Archivists in scanning and digitizing images and other assets of the facility
  • Supporting in holding auctions and exhibitions of different types of artwork
  • Creating sketches, paintings, and sculptures as per the need of the management
  • Providing support in organization fairs and exhibitions
  • Creating artworks for clients and the gallery for sale
  • Developing online and offline exhibits

Visual Merchandiser 01/2014 to 07/2015
Charming Charlie Salisbury, Maryland
  • Organizing the effective and efficient utilisation of store space.
  • Working closely with the management and marketing team to increase sales. Recommending brand, price point and buying depth strategies.
  • Working with the VM Manager & sales teams to achieve commercial goals.
  • Involved in rearranging, remerchandising & replenishing new stock as it arrives.
  • Analyzing sales figures and forecasting future sales volumes. Communicating with other retail channels on overall business plans.
  • Coordinating store display in line with brand guidelines and strategy.
  • Delivering weekly floor moves, window installations and mannequin styling.
  • Translating catalogues & promotions into real designs on the showroom floor.
  • Reporting on mark down strategies, current performance and market trends. 

Visual Arts Intern 01/2013
THE ART & LEARNING CENTER College Park, Maryland
  • Created and organized projects for youths, and Assisted children in executing and completing assigned projects.
  • Translated complex concepts and data into compelling visuals for media outreach.
  • Maintained consistent use of graphic imagery in materials and other marketing outreach.
  • Formatted text and graphics for blog posts, newsletters and other materials.
  • Presented projects to internal clients.
  • Edited existing PowerPoint slides to enhance the corporate message.
  • Generated detailed specs of final designs.
  • Designed proposal covers and spines.

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High-achieving Sales Associate offering an extensive background in customer service, sales, client relations, and merchandising. Self-directed and self-motivated team player who also works well independently.

  • Cash handling accuracy
  • Excellent multi-task
  • Excellent Customer service
  • Phone Etiquette
  • Team player 
  • Superior organization skills
  • Inventory control procedures
  • Reliable and dependable
  • Detail-oriented
  • Backroom locator
  • Merchandising  & stocking
  • Food safety certify
  • Supervisory skills
  • Clerical skills

  • Supervised team of 25  staff members.
  • Won 1st price for jewelry sales of all district stores competition .
  • Leaded front-end checkouts team and successfully exceeded sales metrics .
  • Named “Employee of the month” and "Employee Star" recognition  of excellent job performance and dedication to customer service.
  • Displayed a positive, helpful attitude on a daily basis that was praised by customers and employers alike.

Sales Associate / Ross Stores Inc. - Los Angeles, CA 01/2019 - Current
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Provided every customer with professional and polite support for sales and service needs
  • Generated brand awareness and positive product impressions to increase sales
  • Followed all company policies, rules and procedures to promote company goals and ensure safety
  • Stocked, replenished and organized inventory, completing task in a fast pace environment
  • Maintain fitting room clean and organized racks for everyday production
  • Assisted customers based on currently available product, promotional and policy information
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
Bakery Hostess / Du-par's Restaurant And Bakery - Los Angeles, CA 12/2018 - 04/2019
  • Provided excellent customer service to foster satisfaction and loyalty
  • Managed cash till, secured extra cash and processed credit, debit and check payments to complete customer orders
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences
  • Arranged baked goods in attractive displays inside bakery cases to increase sales
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods
  • Listened to guests to understand needs and help each person select optimal products and services
  • Answered telephone to provide establishment information and take party reservations and bakery orders
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
  • Assisted servers with table settings and beverage refills during busy periods
Jewelry associate /soft lines merchandiser / Kmart - Los Angeles, CA 09/2011 - 11/2018
  • Answered customers' questions and addressed problems and complaints in person and via phone. 
  • Educated customers on product and service offerings.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Maintained visually appealing and effective displays for jewelry, accessories departments and other areas of store as needed.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • Drove sales through suggestive selling and by promoting add-on purchases.
  • Prevented store losses by utilizing awareness, attention to detail and integrity.
  • Courteously greeted customers and efficiently processed transactions within busy, fast-pace retail environments.
  • Assisted with store stocking, setting up floor-sets and operation/closing procedures.

Counter Person / MUMA Restaurant - los Angeles, CA 08/2009 - 08/2011
  • Supported kitchen team in food preparation when needed.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Processed order transactions  online, via phone, including debit/credit and cash operations .
  • Adhered to food service sanitation guidelines and standards.
  • Delivered top quality customer service in a professional manner while managing multiple tasks.
  • Cleaned and sanitized surfaces and equipment per company standards.
  • Performed store opening/closing duties, including counting cash drawers and checking all equipment for proper functioning.
  • Coached  team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained all staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Communicated with vendors , business partners and health department inspectors as needed.

Cash Service Representative / Bank of America - Los Angeles, CA 09/2008 - 06/2009
  • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications. 
  • Processing  customer's  ATM deposits in a fast pace environment ,providing the best internal customer service.
  • Performed large amounts of cash handling using jet scan and sharp calculator to balance each transaction, and verifying the currency received.
  • Collaborated and devoted my self  to meet the company's goals.
  • Monitored and tracked securities transactions, fund transfers, margin accounts .
Education and Training
Los Angeles City College - - Los Angeles, CA, 90029 Liberal Arts
Computer Educational Institute - Los Angeles, CA 2003 certificate office specialist: Office clerk
Hollywood High School - Los Angeles, CA 2001 HS Diploma
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Proud Solider of the United States Army National Guard who has currently severed four years and still continuing to serve. I'm also employed at my local jail Sullivan County Department of Corrections located in Claremont, NH.
  • CPR/First Aid certified
  • Calm under pressure
  • OC certified 
  • Fast learner
  • Armory and key control
  • Weapon's Qualified 
  • People person
  • Eager to learn
  • Restraint techniques
  • Trained in defensive tactics
  • Booking procedures
  •  Behavioral disorders familiarity
  • Part of the CERT team (Correctional Emergency Response Team)    
  • Promoted to Corporal 

Was awarded the Life Saving medal for saving an inmate life, being apart of the CERT team (Correctional Emergency Response Team)  Also being promoted to Corporal at the jail for a supervisor position.    

Merchandiser, 10/2019 Current Bellavance Beverage Company Hooksett , NH
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Merchandise store of products
Correction Officer, 10/2015 05/2019 Sullivan County Department of Corrections Claremont, NH
  • Assisted in restraining violent and unruly inmates.
  • Conducted security checks and distributed meals.
  • Continually monitored rooms/inmates for inappropriate activity.
  • Enforced resident behavior management system and wrote incident reports for infractions.
  • Maintained appropriate control, security and well-being of staff and other inmates at all times.
  • Maintained correct physical head count at all times. Attended regular trainings and maintained appropriate certifications.
Merchandiser, 06/2014 08/2015 Ghousen Keene, NH Stocked grocery stores of products that needed to be restocked.
2010 Newport Middle High School Newport , NH, United States of America High School Diploma General