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Summary

Dedicated Logistics manager with over 15 years of focus on promoting employee engagement, loyalty, and morale through effective leadership and communication. Results-oriented inventory manager and leadership specialist familiar with all aspects of logistics, pick-to-ship times, employee relations, purchasing, shipping and receiving, and general warehouse operations. A resourceful and safety-conscious time manager seeking to leverage background into a customer service, warehouse or inventory management role with a progressive organization.

Highlights
  • Customer-service focused
  • Familiar with RF systems and scanners
  • Process improvements
  • Cycle counting procedures
  • Inventory control procedures
  • Scheduling
  • SAP warehouse management systems
  • Staff training and development
  • Vendor partnerships
Accomplishments
  • Increased efficiency and ship accuracy with implementation of policies and procedures not present before.
  • Promoted to Logistics Manager within 4 months, with direct responsibility for the security and shipment of $6M in inventory.
  • Reduced operating costs by 18% within 2 months.
  • Implemented a Vendor Management program that immediately improved relationships and increased vendor performance.
  • Sustained an annual $125K budget and achieved a 96% accuracy rate during an FY14 annual physical audit of a 22,375 stock-keeping unit warehouse facility worth $84M.
  • Mitigated regulatory risks by ensuring compliance to the OSHA, FDA, and ISO protocol.
  • Produced a highly efficient product picking and packing process within 3 days by designing a new warehouse that increased ship times by 35%.
  • Awarded 2 US Army Meritorious Service Medals, 8 Army Commendation Medals, dozens of Certificates of Achievement, and 4 NCO of the quarter accolades.
  • Supervised 49 employees and trained staff on best practices and protocol to optimize productivity.
Experience
Quality Assurance Manager 07/2017 to 10/2017 Eastern Auto Parts Langhorne, PA
  • Successfully developed and implemented policies and procedures to increase efficiency withing the warehouse. This newly developed material became part of the on-boarding process, decreasing newly hired associate mistakes.
  • Retrieved data from the WMS and manipulated it, using MS Excel,  in order to view employee performance metrics. This resulted in an employee incentive program and overall improved pick and ship accuracy.
  • Began to develop managerial hierarchy to ensure proper levels of management engagement with warehouse associates. This resulted in ownership of specific areas by managers.
  • Mastered WMS and current procedures in first 30 days on site.
Logistics Manager 02/2016 to 07/2017 Altus Spine Newtown Square, PA
  • Managed internal and external assets over 6 million dollars with less than 1% loss.
  • Promoted to Logistics Manager after only 4 months at previous position over other personnel within the organization.
  • Oversaw hiring and training of 6 new employees.
  • Supervised material flow, storage and global order fulfillment.
  • Improved overall customer service relations with all customers within 1 month of taking position. Increased sales 5% immediately.
  • Directed team activities, establishing task priorities, scheduling and tracking work assignments, provided guidance and ensured the availability of resources.
  • Implemented tasks that immediately improved purchasing and procurement of outside goods.
  • Boosted vendor relations by ensuring purchasing department explained our vision and goals and reiterated our dedication to them as our suppliers.
  • Implemented vendor management program to build a sense of ownership.
Inventory and Quality Control Specialist 10/2015 to 02/2016 Altus Spine Newtown Square, PA
  • Maintained accurate stock records and schedules.
  • Reduced operating budget by 45% and mis-ships 99% by implementing new policies and procedures.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Unloaded, picked, staged and loaded products for shipping.
  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Operated FedEx shipping system efficiently and accurately.
  • Resolved service issues in a timely manner, including coordinating and processing returns.
  • Evaluated warehousing and storage practices and housekeeping.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Entered data into Global Supply Shop to load and manipulate data and to produce reports.
  • Followed proper selection procedures as established by the company.
  • Worked at a rapid pace to meet tight deadlines.
Inventory Manager 02/2011 to 09/2015 Globus Medical Audubon, PA
  • Increased physical inventory accuracy by 867% over 4 consecutive years while optimizing actual inventory by 40%.
  • Maintained and improved in-house developed location system by leveraging automation to optimize efficiency and pick-to-ship times.
  • Monitored inventory accuracy by developing a daily cycle count procedure.
  • Implemented a shelf life verification program to ensure expired products are removed prior to sale.
  • Published standard operating procedures and work instructions for new hires and current employees to improve performance and reduce workflow gaps.
  • Assisted the international distribution center by developing SOPs into the Blackboard application document.
  • Spearheaded the annual audit of corporate warehouse and the European distribution center.
  • Attained the lowest attrition rate out of 5 departments.
  • Drove inventory from over 15K SKUs worth $44M to over 23K SKUs worth $84M.
  • Recovered $5M in misplaced inventory by successfully auditing the international distribution center.
Material Management Supervisor 01/2007 to 11/2010 US Army Fort Campbell, KY
  • Controlled 2,900 Authorized Stockage List (ASL) lines worth $2.1M while supporting 249 divisional and tenant units to improve reconciliation rate from 94% to 98%.
  • Directed stock location and inventory training to improve inventory completion by 100% inventory within 3 days with only a 1% Inventory Adjustment Rate (IAR).
  • Supported leadership during executive decision-making processes by authoring Supply Support Activity (SSA) weekly asset reports to ensure maximum customer support.
  • Leveraged the US Army material command logistic tools, including LIW, ILAP, WEBVLIPS, and LIDB to strengthen traceability.
  • Resolved customer exchange pricing and budget rules impact discrepancies through timely completion to drive retention.
  • Earned a stellar audit rating for facilitation of a worker preventative substance abuse program.
  • Saved the Department of Defense over $500K by reconciling issues with supported units and recovering reusable repairable items.
Education
Associate of Arts: Distribution Supply Management Coastline Community College Fountain Valley, CA
Coursework Completed United States Army Fort Knox, KY

Automated Logistics Supervisor's Course (Basic Noncommissioned Officer Course), 2008 Unit Level Logistics Systems-S4 (ULLS) Course, 2003 Standard Army Retail Supply System, 1998 Primary Leadership Development Course, 1997 Unit Level Logistics Systems (ULLS) Course, 1997 Material Control and Accounting Specialist Course
Affiliations

Boy Scouts of America (BSA)

Veterans of Foreign Wars (VFW)

Montgomery County Down Syndrome Interest Group

This resume is created in 7 minutes.
Summary
Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.
Data-savvy individual to take advantage of all the Big Data to aid business using prescriptive, diagnostic and descriptive analytics.
Energetic management professional versed in business management, finance and sales.
Adopt insight-driven approach vs. just traditional data-driven approach to tell a brand story and execute overarching strategy. Dynamic, detailed and results-centric team leader with a demonstrated record of maximizing productivity while minimizing costs.
Solutions-oriented [Job Title] possessing a unique combination of skills, including business analysis, quality assurance testing and applications development experience in top-tier [Organization type] organizations.
Talented [Job Title] proficient at collaborating with multiple stakeholders to determine audience interest and develop strategic go-to-market communication plans that align with the company's business priorities and initiatives.
Motivated and results-driven Operations Analyst with a proven track record in data analytics and process optimization. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Seeking an opportunity to drive business effectiveness through making recommendations based on data findings. Business-oriented Research Analyst with [number] years of experience developing solutions and methods for Big Data Analytics and process optimization. Offer excellent communication skills and the proven ability to collaborate cross-functionally with IT experts, project managers, and subject matter experts to plan and deliver analytical methods.
Highlights
  • Emotional Intelligence
  • Self-directed with great work ethic
  • Accountability and Agility
  • Forecast and planning
  • Market research and analysis
  • Competitive and Trend Analysis
  • Critical thinking with attention to details
  • Problem solvingProject management
  • Market Research and Analysis
  • Competitive and Trend Analysis
  • Business process improvement
  • Forecasting and planning
  • Business systems analysis
  • Think Quantitatively and Qualitatively 
  • Strong Conceptual business acumen with sharp leadership skills
  • Highly effective at utilizing Omniture, Adobe Marketing Cloud, Google Analytics, and databases for data mining in order to design critical information tailored to business
Experience
bebe inc San Francisco, CA Merchandise Manager - eCommerce 04/2014 to Current
  • Responsible for digital analytics and key business metrics with consumer insights and promote brand growth organically; including consumer behavioral patterns, mobile and desktop - conversion, traffic and distribution trends, leveraging data from multiple sources including Omniture and Google analytics.
  • Competitive analysis thru Web-scraping in terms of product range/price, marketing initiatives, customer offerings, and chatter/trends. 
  • Create weekly strategy for marketing channels (SEO, SEM, Direct, email) drive top and bottom funnel tactics with segmentation list growth, consumer loyalty, and LTV.
  • Build, manage and execute eCommerce assortment plans, recommend investment strategies and units for an accurate flow forecasts to maximize our turn and mitigate risk.
  • Responsible for holistic summary of site performance to provide actionable insights and facilitate swift change to improve the business on-demand.
  • Strategize company marketing, CRM RFM audience list, and recommend promo offers and ensure execution.
Sears Holdings Chicago, IL Strategic Manager - eCommerce Toys and Seasonal Depts 08/2011 to 03/2014
  • Strategize with marketing and merchant group to establish a cohesive brand messaging within key brands to improve consideration and overall assortment.
  • Synchronized implementation of inventory plan for all 3 Divisions involving 10 inventory managers to ensure optimal flow to our 3rd party online facility.
  • Optimized SKU productivity and increased sales for eCommerce by $17.6m a growth of 93% over LY; utilizing multi-channel retail to drive sales.
  • Demonstrated exceptional organizational and multi-tasking skills to manage several projects simultaneously.
  • Actionable intelligence of customer journey to make necessary adjustments to improve conversion rate and customer experience.
  • Collaborated with cross-functional teams to improve marketing exposure and inventory position, providing seamless shopping experience.
  • Orchestrated strategic partnership with cross-functional teams for seasonal peaks.
Sears Holdings Chicago, IL Sr Inventory Manager - Toys 09/2009 to 07/2011
  • Responsible for financial planning of sales, markdowns, gross margin, inventory, and receipts for 900 import and domestic SKUs (working with 70 vendors) with annual revenue of $170m in 1250 Kmart stores and Sears toys in 650 stores.
  • Utilized NPD reports (market pulse and market map) to focus on growth categories based on market share and trend.
  • Developed trend file for Toys division resulting in reduced inventory liability by $18.2m.
  • Successfully identify slow or over-performing items and execute revised sales forecast with the merchants; reduced $4.8m in future markdown liability.
  • Spearheaded collaboration sessions with vendors to adjust receipt flow, plan and monitor competitive pricing - reducing $12m in year-end inventory -24% to LY improved inventory turn and GMROI.
  • Exceeded/Outperformed department goals in GMROI by 18%, Turn 14%, Margin 6% in 2012 (Only business in toys to accomplish all 3 key inventory goals).
  • Overhauled our assortments in the lower 300 performing stores to right size our space by analyzing - top down approach vs.
  • bottoms up approach; resulted in $1.2m in inventory savings and improved turn by 24% to LY.
  • Consistently engineered 97% In-stock with $18m less in inventory in Games and Nerf segment; increased Inventory turn and maximize use of Holdings capital investment.
Sears Holdings Chicago, IL Inventory Manager 02/2008 to 08/2009
Sears Holdings Chicago, IL Sr Inventory Analyst 12/2005 to Current
Air Force Langley, VA Supply Chain Management 03/2002 to 09/2005
Air Forace Phoenix, AZ Logistics Readiness Officer 03/1999 to 02/2002
Education
B.S: Business Management Arizona State University Business Management
Skills
Microsoft Office, Microsoft Access, Visio, Microsoft Project Omniture, Adobe Marketing Cloud, Google AnalyticsExcellent Communication skillsVery fast learner with advanced knowledge gained through proprietary software at both bebe Inc. and Sears HoldingsHighly effective at utilizing databases for data mining in order to design critical information tailored to business
​
Adobe, approach, Excellent Communication, competitive, Competitive analysis, conversion, CRM, data mining, databases, eCommerce, email, financial planning, focus, functional, Google Analytics, Inventory, investment strategies, marketing, market, messaging, Microsoft Access, Microsoft Office, 97, Microsoft Project, multi-tasking, organizational, pricing, fast learner, retail, sales, strategy, strategic, swift, trend, Visio, year-end

This resume is created in 7 minutes.
Professional Summary

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Skills
  • Project planning and development
  • Customer relations specialist
  • Quality assurance and control
  • Risk management
  • Work flow planning
  • Project management
  • Sales background
  • Detail-oriented
  • Organized
  • Unsurpassed work ethic
  • Results-oriented
  • Dependable
  • Detail-oriented
Work History
Inventory Manager, 09/2015 to 07/2020
 BMW of Annapolis – Annapolis, Maryland, United States
  • Involved in the ordering process of a new BMW product.
  • Oversee all lease end turn in's which include the final inspections as well as coordinating with BMW Financial Services.
  • Execute a physical inventory BI monthly and reconcile to the accounting inventory ledger.
  • Execute disposition strategies of aged inventory to meet achieve sales objectives.
  • Control of all display vehicles and display area, detailing of display vehicles.
  • Oversee certification & re-conditioning process on each vehicle before sale.
Automotive Service Consultant, 09/2014 to 08/2015
 CarMax – Ellicott City, Maryland, United States
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Strong leader of customer support staff.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
Inventory Manager, 03/2012 to 08/2014
 Audi Silver Spring – Silver Spring, Maryland, United States
  • involved in the ordering process of a new Audi product.
  • Ensured that products were available to achieve sales objectives and rapid inventory turn rates.
  • Maintained the flow of used vehicle reconditioning and merchandising to achieve sales objectives.
  • Oversaw all Dealer Trades and promote proactive dealer trading to ensure best product mix.
  • Executed a physical inventory BI monthly and reconcile to the accounting inventory ledger.
  • Executed disposition strategies of aged inventory to meet achieve sales objectives.
  • Control of all display vehicles and display area, detailing of display vehicles.
  • Oversaw certification & re-conditioning process on each vehicle before sale.
Parking Lot Attendant, 03/2011 to 02/2012
 Audi Silver Spring – Silver Spring, Maryland, United States
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Verified receipt of new cars delivered to dealer and parked cars in new car lot in orderly manner: Compares serial numbers of incoming cars against invoice.
  • Re-parked cars, following sales, to maximize use of space and maintain lot in order.
  • Serviced cars in storage to protect tires, battery, and finish against deterioration.
  • Delivered sold cars to new car preparation department.
Lead Business Office Associate, 03/2010 to 02/2011
 CarMax – Ellicott City, Maryland, United States
  • Opened and closed the business office.
  • Responsible for managing/training a team of 10 Business Office Associates.
  • Reviewed and processed documents associated with customer's vehicle purchases.
  • Assisted customers with questions on tag and title information.
  • Prepared DMV documents.
  • Assisted purchasing team with appraisal purchases and in-store auctions.
  • Handled accounts payable functions.
  • Tendered cash transactions & prepared bank deposits.
  • Built relationships with customers and the community to establish long-term business growth.
Pharmacy Technician, 03/2002 to 03/2012
 US Army – Multiple locations
  • Directly supervised 4 Pharmacy Technicians, interns and support staff while on duty.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Troubleshot mechanical issues with Pyxis machines and other equipment.
  • Managed supply procurement and management processes.
Education
Associate of Arts: Business Management Anne Arundel Community College - Arnold, MD

This resume is created in 7 minutes.
Professional Summary
Patient service-oriented Pharmacy Technician with retail pharmacy experience seeking a full time or part time position. Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency.
Certifications and Licenses
  • Board of Pharmacy License #162818
  • AED/BLS/CPR through the American Heart Association​
Skill Highlights
  • Customer Service
  • Strong Work Ethic
  • Order Entry
  • Exceptional patient care and interaction
  • Medical Terminology
  • Brand and Generics
  • Unit Dosing
  • Efficient and Accurate
  • HIPAA/OSHA Compliance
  • Medication Compounding
  • Abbreviations comprehension
  • Counting and Pouring
  • Deciphering
  • Ampule Breaking
  • IV Prep
  • Inventory and Stocking
  • Knowledge of Drug utilization review
  • Effective verbal, listening and communication skills
Work Experience
10/2015 to 11/2016
Laborer United Staffing － Valencia, CA
    • Shipping and Receiving - unpacking shipment deliveries.
    • Customer Services
    • Prepare shipping documents
    • Consolidating Shipping order
    • Creating mailing labels
    01/2015 to 05/2015
    Auditor / Inventory Manager Lineage Logistic － Edwardsville, KS
    • Unload and receive merchandise using electric pallet Jack or fork lift
    • Load Merchandise into trailer to be transferred
    • Select Orders/Pick orders to be loaded into trailer and transferred
    • Keep warehouse and storage cooler and freezers neat and clean
    • Input information into database
    Pharmacy Technician - Externship Walgreens － Lancaster, CA
    • Completed 160 Extern hours 
    • Customer Service 
    • Counted and filled prescriptions
    • Entered prescriptions into computer system
    • Entered VRA Forms into computer system
    • Pulled and put back medications
    • Conducted inventory and stocked new inventory
    Volunteer Work
    Antelope Valley Fair - Lancaster, CA
    Children Mercy Hospital Fair - Kansas City, Kansas
     
                    
    Education and Training
    2011
    High School Diploma: General Education FL Schlagle High School － Kansas City, KS
    2017
    Certificate: Pharmacy Technician High Desert Medical College － Lancaster, CA
    • Student of the Month Award
    • Perfect Attendance Awards

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