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Summary

Dedicated Logistics manager with over 15 years of focus on promoting employee engagement, loyalty, and morale through effective leadership and communication. Results-oriented inventory manager and leadership specialist familiar with all aspects of logistics, pick-to-ship times, employee relations, purchasing, shipping and receiving, and general warehouse operations. A resourceful and safety-conscious time manager seeking to leverage background into a customer service, warehouse or inventory management role with a progressive organization.

Highlights
  • Customer-service focused
  • Familiar with RF systems and scanners
  • Process improvements
  • Cycle counting procedures
  • Inventory control procedures
  • Scheduling
  • SAP warehouse management systems
  • Staff training and development
  • Vendor partnerships
Accomplishments
  • Increased efficiency and ship accuracy with implementation of policies and procedures not present before.
  • Promoted to Logistics Manager within 4 months, with direct responsibility for the security and shipment of $6M in inventory.
  • Reduced operating costs by 18% within 2 months.
  • Implemented a Vendor Management program that immediately improved relationships and increased vendor performance.
  • Sustained an annual $125K budget and achieved a 96% accuracy rate during an FY14 annual physical audit of a 22,375 stock-keeping unit warehouse facility worth $84M.
  • Mitigated regulatory risks by ensuring compliance to the OSHA, FDA, and ISO protocol.
  • Produced a highly efficient product picking and packing process within 3 days by designing a new warehouse that increased ship times by 35%.
  • Awarded 2 US Army Meritorious Service Medals, 8 Army Commendation Medals, dozens of Certificates of Achievement, and 4 NCO of the quarter accolades.
  • Supervised 49 employees and trained staff on best practices and protocol to optimize productivity.
Experience
Quality Assurance Manager 07/2017 to 10/2017 Eastern Auto Parts Langhorne, PA
  • Successfully developed and implemented policies and procedures to increase efficiency withing the warehouse. This newly developed material became part of the on-boarding process, decreasing newly hired associate mistakes.
  • Retrieved data from the WMS and manipulated it, using MS Excel,  in order to view employee performance metrics. This resulted in an employee incentive program and overall improved pick and ship accuracy.
  • Began to develop managerial hierarchy to ensure proper levels of management engagement with warehouse associates. This resulted in ownership of specific areas by managers.
  • Mastered WMS and current procedures in first 30 days on site.
Logistics Manager 02/2016 to 07/2017 Altus Spine Newtown Square, PA
  • Managed internal and external assets over 6 million dollars with less than 1% loss.
  • Promoted to Logistics Manager after only 4 months at previous position over other personnel within the organization.
  • Oversaw hiring and training of 6 new employees.
  • Supervised material flow, storage and global order fulfillment.
  • Improved overall customer service relations with all customers within 1 month of taking position. Increased sales 5% immediately.
  • Directed team activities, establishing task priorities, scheduling and tracking work assignments, provided guidance and ensured the availability of resources.
  • Implemented tasks that immediately improved purchasing and procurement of outside goods.
  • Boosted vendor relations by ensuring purchasing department explained our vision and goals and reiterated our dedication to them as our suppliers.
  • Implemented vendor management program to build a sense of ownership.
Inventory and Quality Control Specialist 10/2015 to 02/2016 Altus Spine Newtown Square, PA
  • Maintained accurate stock records and schedules.
  • Reduced operating budget by 45% and mis-ships 99% by implementing new policies and procedures.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Unloaded, picked, staged and loaded products for shipping.
  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Operated FedEx shipping system efficiently and accurately.
  • Resolved service issues in a timely manner, including coordinating and processing returns.
  • Evaluated warehousing and storage practices and housekeeping.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Entered data into Global Supply Shop to load and manipulate data and to produce reports.
  • Followed proper selection procedures as established by the company.
  • Worked at a rapid pace to meet tight deadlines.
Inventory Manager 02/2011 to 09/2015 Globus Medical Audubon, PA
  • Increased physical inventory accuracy by 867% over 4 consecutive years while optimizing actual inventory by 40%.
  • Maintained and improved in-house developed location system by leveraging automation to optimize efficiency and pick-to-ship times.
  • Monitored inventory accuracy by developing a daily cycle count procedure.
  • Implemented a shelf life verification program to ensure expired products are removed prior to sale.
  • Published standard operating procedures and work instructions for new hires and current employees to improve performance and reduce workflow gaps.
  • Assisted the international distribution center by developing SOPs into the Blackboard application document.
  • Spearheaded the annual audit of corporate warehouse and the European distribution center.
  • Attained the lowest attrition rate out of 5 departments.
  • Drove inventory from over 15K SKUs worth $44M to over 23K SKUs worth $84M.
  • Recovered $5M in misplaced inventory by successfully auditing the international distribution center.
Material Management Supervisor 01/2007 to 11/2010 US Army Fort Campbell, KY
  • Controlled 2,900 Authorized Stockage List (ASL) lines worth $2.1M while supporting 249 divisional and tenant units to improve reconciliation rate from 94% to 98%.
  • Directed stock location and inventory training to improve inventory completion by 100% inventory within 3 days with only a 1% Inventory Adjustment Rate (IAR).
  • Supported leadership during executive decision-making processes by authoring Supply Support Activity (SSA) weekly asset reports to ensure maximum customer support.
  • Leveraged the US Army material command logistic tools, including LIW, ILAP, WEBVLIPS, and LIDB to strengthen traceability.
  • Resolved customer exchange pricing and budget rules impact discrepancies through timely completion to drive retention.
  • Earned a stellar audit rating for facilitation of a worker preventative substance abuse program.
  • Saved the Department of Defense over $500K by reconciling issues with supported units and recovering reusable repairable items.
Education
Associate of Arts: Distribution Supply Management Coastline Community College Fountain Valley, CA
Coursework Completed United States Army Fort Knox, KY

Automated Logistics Supervisor's Course (Basic Noncommissioned Officer Course), 2008 Unit Level Logistics Systems-S4 (ULLS) Course, 2003 Standard Army Retail Supply System, 1998 Primary Leadership Development Course, 1997 Unit Level Logistics Systems (ULLS) Course, 1997 Material Control and Accounting Specialist Course
Affiliations

Boy Scouts of America (BSA)

Veterans of Foreign Wars (VFW)

Montgomery County Down Syndrome Interest Group

This resume is created in 7 minutes.
Professional Summary

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Skills
  • Project planning and development
  • Customer relations specialist
  • Quality assurance and control
  • Risk management
  • Work flow planning
  • Project management
  • Sales background
  • Detail-oriented
  • Organized
  • Unsurpassed work ethic
  • Results-oriented
  • Dependable
  • Detail-oriented
Work History
Inventory Manager, 09/2015 to 07/2020
 BMW of Annapolis – Annapolis, Maryland, United States
  • Involved in the ordering process of a new BMW product.
  • Oversee all lease end turn in's which include the final inspections as well as coordinating with BMW Financial Services.
  • Execute a physical inventory BI monthly and reconcile to the accounting inventory ledger.
  • Execute disposition strategies of aged inventory to meet achieve sales objectives.
  • Control of all display vehicles and display area, detailing of display vehicles.
  • Oversee certification & re-conditioning process on each vehicle before sale.
Automotive Service Consultant, 09/2014 to 08/2015
 CarMax – Ellicott City, Maryland, United States
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Strong leader of customer support staff.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
Inventory Manager, 03/2012 to 08/2014
 Audi Silver Spring – Silver Spring, Maryland, United States
  • involved in the ordering process of a new Audi product.
  • Ensured that products were available to achieve sales objectives and rapid inventory turn rates.
  • Maintained the flow of used vehicle reconditioning and merchandising to achieve sales objectives.
  • Oversaw all Dealer Trades and promote proactive dealer trading to ensure best product mix.
  • Executed a physical inventory BI monthly and reconcile to the accounting inventory ledger.
  • Executed disposition strategies of aged inventory to meet achieve sales objectives.
  • Control of all display vehicles and display area, detailing of display vehicles.
  • Oversaw certification & re-conditioning process on each vehicle before sale.
Parking Lot Attendant, 03/2011 to 02/2012
 Audi Silver Spring – Silver Spring, Maryland, United States
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Verified receipt of new cars delivered to dealer and parked cars in new car lot in orderly manner: Compares serial numbers of incoming cars against invoice.
  • Re-parked cars, following sales, to maximize use of space and maintain lot in order.
  • Serviced cars in storage to protect tires, battery, and finish against deterioration.
  • Delivered sold cars to new car preparation department.
Lead Business Office Associate, 03/2010 to 02/2011
 CarMax – Ellicott City, Maryland, United States
  • Opened and closed the business office.
  • Responsible for managing/training a team of 10 Business Office Associates.
  • Reviewed and processed documents associated with customer's vehicle purchases.
  • Assisted customers with questions on tag and title information.
  • Prepared DMV documents.
  • Assisted purchasing team with appraisal purchases and in-store auctions.
  • Handled accounts payable functions.
  • Tendered cash transactions & prepared bank deposits.
  • Built relationships with customers and the community to establish long-term business growth.
Pharmacy Technician, 03/2002 to 03/2012
 US Army – Multiple locations
  • Directly supervised 4 Pharmacy Technicians, interns and support staff while on duty.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Troubleshot mechanical issues with Pyxis machines and other equipment.
  • Managed supply procurement and management processes.
Education
Associate of Arts: Business Management Anne Arundel Community College - Arnold, MD
This resume is created in 7 minutes.
Summary
High-energy Inventory Buyer and Manager offering 8 years of progressive leadership experience and 10 years of extensive sales experience. Leads by example and translates experience into targeted results.
Skills
  • Operations Management
  • Inventory Control
  • Policy/Program Development
  • Staff Training
  • Time Management
  • Cost Reductions 
  • Complex Problem Solving
  • Vendor Partnerships
  • Communications Skills
  • Skilled Negotiator
Experience
Buyer and Assistant Inventory Manager, 10/2015 － 08/2017 Cellular Communications － Fargo, ND
Responsible for inventory ordering in 20 retail stores across 2 states. Reduced and controlled expenses by meticulously monitoring inventory stock levels. Negotiated unit cost cuts based on quantity purchases. Developed, managed, and maintained relationships with multiple vendors and distributors.  Utilized partner relationships to maintain relevant, cost effective inventory of wireless accessories and wireless repair parts. 
Senior Sales Associate and Repair Technician, 08/2011 － 10/2015 Cellular Communications － Fargo, ND Met and surpassed varying sales goals to drive company profits. Provided excellent customer service utilizing product expertise. Assisted customers with various hardware and software failures on mobile devices.  Performed repairs on varying mobile devices.
General Manager, 03/2007 － 06/2011 Vision World － Fargo, ND
Managed 8 to 10 employees in a professional retail environment and on-site production lab. Monitored and managed controllable costs associated with on-site eyeglass manufacturing.  Maintained strict adherence to confidentiality laws. Provided excellent customer service and prompt delivery times. Surpassed revenue goals in three consecutive calendar years. Maintained a good working relationship with an on-site independently contracted Optometrist.*
Assistant Manager, 01/2005 － 02/2007 Wilson's Leather － Fargo, ND
Assisted Store Manager with various duties, including: coaching, scheduling, store presentation, and inventory management. Ensured store cleanliness at all times.  Maintained a professional sales environment while encouraging junior staff members to have fun. Led overall sales indicators for 7 consecutive quarters.
Sales Executive, 10/2017 － Current Spotlight Media － Fargo, ND
Education and Training
Minnesota State University Moorhead － Moorhead, MN, United States History
1 year
Minor in Psychology
South Dakota School of Mines and Technology － Rapid City, SD, United States History
2 Years
Minor in Psychology
University of Wyoming － Laramie, WY, United States Music Education 1 Year
Miscellaneous Experience
Skills Proficiency Total Years Last Used
Farm and Ranch Equipment General Use 8 2003
Microsoft Office Suite Advanced 8 Daily
Heavy Machinery General Use 8 2003
This resume is created in 7 minutes.
Professional Summary

Strong leader who demonstrates the project management skills required to effectively meet organizational goals on time and on budget. Inventory Manager for 38 stores with more than 4 years of senior-level leadership and management experience in operations, logistics, program management and training and development. Expertise in training, counseling and evaluations. Supports staff self-improvement and compliance. Excellent communication and interpersonal skills.  Highly talented professional with knowledge in many facets of work. 

Purple Heart Recipient accomplished in commanding organizations in astringent locations during multiple deployments, including 3 combat tours in support of the Global War on Terrorism and Operation Iraqi Freedom. Previous Secret government security clearance.

Skills
  •  Excellent Attention to Detail
  • Strong leader
  • Emergency planning
  • Compelling presentation skills
  • Operations management
  • Supply management
  • Human resources management
  • Training and development
  • Highly Dependable 
  • Fast Learner
  •  Able to multi-task
  • Troubleshooting
  • Shipping and transportation planning
  • Risk management assessments
  • Process improvement
Work History
01/2014 to Current
Inventory Manager Cellular Central Inc. – 4442 W. Alexis Rd.
  • Developed quarterly and annual sales department budgets.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Increased revenues by 12% within the first year as Sales Manager.
  • Contacted customers by phone and email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers and the community to establish long-term business growth.

​​
11/2010 to 03/2013
Store Manager Cellular Central Inc. – 4442 W. Alexis Rd.
  • Supervised a sales force of 6 sales associates.
  • Hired 10 sales representatives over a 3 year-long period.
  • Supported the sales team in writing proposals and closing contracts.
  • Developed quarterly and annual sales department budgets.
  • Planned and directed staff training and performance evaluations.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Trained all incoming sales team members.
  • Contacted customers by phone and email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
09/1998 to 09/2010
Platoon Sergeant United States Marine Corps – All over the World
  •  Trained Military personnel in proper Military Burial procedures. 
  •  Supervised and participated in over 150 Military Funeral Honors.
  • Public relations liaison for a Military unit. 
  • Trained and supervised 64 personnel in combat operations.
  • Ensured all Marines were brought back home safe from combat.
  • Wrote monthly evaluation reports on performance.
  • Wrote and implemented training programs for over 200 Marines.
  • Attended and passed over 10 training and leadership courses.
Education
2010
Associate of Science: Criminal Justice
 Owens Community College - 30335 Oregon Rd
  • Graduated Cum Laude.
  • Member of the National Honors Society.
  • Recommended to be the Class Speaker at Graduation. 
This resume is created in 7 minutes.
Skills
  • Results-oriented
  • Operations management
  • Computer proficiency
  • File/records maintenance
  • Cost controls familiarity
  • Professional communication skills
  • Decision-making strength
  • Inventory coordination
Experience
Inventory Manager Nov 2003 to Aug 2016
 Ruge's Parts Warehouse － Red Hook, NY
  • Tagged over three million dollars worth of automotive parts
  • Logged accurate information into ADP systems
  • Replenished floor stock and processed shipments to ensure product availability for customers
Inventory Jan 1985 to Current
 Exact Auto Inventory
  • Counted and Recorded all automotive inventory in store and online in compute systems
  • Proficient in ADP, UCS, and Reynold's and Reynold's
  • Monitored multiple databases to keep track of all company inventory 
Parts Department Inventory Manager Dec 1985 to Sep 2003
 Geis Pontiac buick Olds Caddillac － Peekskill, NY
  • Consistently received 2% monthly rebate along with maximum return check annually
  • Revamped entire GM department and entered all parts into the online system
  • Inventoried large amounts of parts accurately and returned remainder
  • Greatly improved inventory turnover
  • Greatly decreased inventory value 
  • Improved the accuracy of computer inquiries
Head Counterman Mar 1978 to Sep 1985
 Marty Oldsmobile Cadillac － Mount Kisco, NY
  • Assisted costumers with finding correct auto parts
  • Organized work records and filed reports
  • Ordered accurate amounts of parts and supplies to maintain necessary inventory
Education and Training
High School Diploma 1973 Horace Greeley High School － Chappaqua, NY
This resume is created in 7 minutes.
Summary

Highly detailed with experience in Inventory Management, A/P, A/R, and Customer Service. Takes pride in details and goes above and beyond expectations. Eagerness to learn and grow within the company.

Highlights
  • Fishbowl Inventory System
  • Quickbooks
  • Account Reconciliation
  • Accounts Payable
  • End of Month Reconciliation
  • Accounts Receivable
  • Customer Service
  • Cash Posting
Experience
General Manager Jan 2017 to Current
 North Texas Packing － Richardson, TX
Create pack outs for production
Payroll in UAttend and ADP systems
Accounts Payable and Receivable in Quickbooks
Customer Service
Inventory Manager Aug 2012 to Nov 2015
 Evolution Packaging － Grand Prairie, TX

Managed inventory in Fishbowl Inventory System.

Created detailed work orders for production.

Made sure production was completed according to customer needs.

Made sure shipments went out according to customer request.

Created invoices and posted payments in Quickbooks.

Scheduled inbound and outbound shipments.

Fielded customer inquiries and researched any discrepancies.

Performed Month End inventory reconciliation and updated system as needed.
Accounts Payable May 1999 to Jan 2005
 Landlock Seafood Company － Carrollton, TX Accounts Payable in Solomon Accounting System

Coded and entered invoices

Weekly check runs

Weekly bank deposits

Researched and reconciled customer inquiries

Billing

Cash posting

Receptionist duties

Filing
Education
High School Diploma, General/Office Studies 1993 Broadmoor High School － Baton Rouge, LA, USA
Certificate, Medical Coding 2016 Collin College － Plano, TX, United States
This resume is created in 7 minutes.
Professional Summary
Entry level hard worker looking to join a company where I can grow and learn as much as possible. 
Skills
  • Customer service-oriented
  • Reliable and punctual
  • Strong communication skills
  • Merchandising and displays
  • POS inventory system operation
  • Quick learner
  • Product stocking
  • Trash compactor operation
Work History
Overnight Stocker Apr 2016 - Current
Wal-Mart Powdersville, SC
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocker shelves and took inventory of supplies.
  • Handled customer relations in a gracious manner and in accordance to company policies.
  • Fostered positive work by treating all customers and employees with respect and consideration.
Inventory Manager Feb 2015 - Aug 2015
WIS International Greenville, SC
  • Reviewed and completed modular according to company guidelines.
  • Ensured that merchandise was properly stocked, labeled and priced.
  • Provided good customer service by being helpful, tactful and courteous.
Quality Inspector Aug 2014 - Dec 2014
Omni Source Greenville, SC
  • Reviewed and completed modular according to company guidelines.
  • Ensured that merchandise was properly stocked, labeled and priced.
  • Provided good customer service by being helpful, tactful and courteous.
Stocker May 2013 - Feb 2014
Publix Greenville, SC
  • RF scanner, Product cpu binning, Building pallets, and Shrink wrapping.
  • Process freight, create new displays on end-caps and fill shelves with merchandise.
  • Responsible for processing/packaging/ and stocking products according to grocery standards.
  • Operate pallet jacks, compactors, and handheld ordering device.
  • Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identify shrink and damages, and ensuring a safe work environment.
Education
High School Diploma: 2013
Eastside High School Taylors, SC
This resume is created in 7 minutes.
Professional Summary


xcels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling, training and mentoring employees to be successful within their own growth and development. 
xcels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling, training and mentoring employees to be successful within their own growth and development. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.Sales Manager successful in relationship and team building. Motivates sales teams to exceed saSales Manager successful in relationship and team building. Motivates sales teams to exceed sales goSales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals.
Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals. Attentive Sales Manager with track record of consistently achieving employee retention and sales goals. Results-oriented Area Sales Manager excelling in identifying customer needs and providing solutions.
Skills
  • Exceptional interpersonal communication
  • Effective leader
  • Budget development
  • Staff training/development
  • Employee scheduling
  • Efficient multi-tasker
  • Organized
  • Deadline-oriented
  • Team building
  • Responsible and reliable
  • Motivational techniques
  • Merchandising
  • Customer relations
  • Personnel development
  • POS systems
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
  • Mathematical aptitude
  • Store displays
  • Staff training 
  • Self-motivated
Work History
Sales Consultant (Promoted) 01/1997 to 06/1997
Office Depot – Orlando Florida
  • Suggested accessories and complementary purchases.
  • Wrote, negotiated and finalized sales contracts.
  • Provided repeat customers with exceptional care and attention.
  • Updated computer inventory listings.
  • Worked collaboratively in team environment.
  • Followed latest market trends.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner​


​
Inventory Manager (Promoted) 06/1997 to 11/1998
Office Depot – Orlando Florida
  • Chalk out or improve operational systems, processes and best practices that guarantee organizational well-being
  • Purchase materials, plan inventory and ensure warehouse
  • Contribute towards the achievement of company's strategic and operational objectives
  • Perform quality controls and monitor store product
  • Recruit and train new warehouse prospects for different operational position.
  • Cater to clients' or personnel's concerns for deliveries
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Developed and rolled out new policies.
  • Implemented innovative programs to increase employee loyalty and reduce turnover

 

​
Customer Service Manager (Promoted) 11/1998 to 05/1999
Office Depot – Orlando Florida
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Identified individual development needs with appropriate training.


​
Store Manager 05/1998 to 09/2009
Office Depot – Orlando Florida
  • Supervised a sales force of [22] sales associates
  • Supported the sales team in writing proposals and closing contracts.
  • Developed quarterly and annual sales department budgets.
  • Developed a comprehensive training program for new sales associates.
  • Planned and directed staff training and performance evaluations.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Trained all incoming sales team members.
  • Contacted customers by phone and email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Built relationships with customers and the community to establish long-term business growth

 

​
District Manager (MIT) 11/2009 to 01/2010
Adidas Retail – Orlando Florida
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Monitored market activity and quoted pricing to maintain healthy profit margins.
  • Negotiated prices, terms of sale and service agreements.
  • Created sales contacts with on- and off-premise accounts.
  • Handled the highest volume account in the Lake Buena Vista Primium Outlets territory, generating more than $189,000.00 in revenue on a monthly basis or more.
  • Organized joint sales calls with current customers and outside vendors.
  • Trained peers and management team on internal system supports and implementation plans.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Analyzed and reported on weekly customer activity, business trends, and areas of concern.
  • Created proposals for new and repeat customer business transactions.


​
Store Manager/General Manager/District Manager 03/2010 to Current
GP. Mobile LLC. – Arlington Texas
  • Propose innovative ideas to increase store profit results
  • Be a shining example of well behavior and high performance
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Maintained records related to sales.
  • Trained and served as a peer coach for new sales associates.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Counted cash drawers and made bank deposits.
  • Interviewed job candidates and made staffing decisions.


​
Education
High School Diploma: 1988 Wells Community Academy - Chicago Illnois
Associate of Arts: Early Childhood Education/General Business and Management 1990 St. Augustine College - Chicago Illnois
Bachelor of Science: General Business and Management 1993 Columbia University of Chicago - Chicago Illnois
Master of Science: General Business and Management Current University of Phoenix - Online
Language
Fluent in English and Spanish
Reference
Reference available upon request
This resume is created in 7 minutes.
Summary
Client Service Manager specializing in administrative support to busy business owners. Committed to delivering high quality results with little supervision. Dedicated and focused Inventory Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. 
Skills
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Self-directed
  • Tenacious problem solver
  • Results-oriented
  • Microsoft Office proficiency
  • Excel spreadsheets
  • QuickBooks competent
Experience
01/2016 to Current
Administrative Assistant & Inventory Manager Kelcher Entertainment Group － DFW Metroplex, TX Successfully co-managed the hiring and activities of 20-40 team members in multiple locations. Co-managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using proficient Excel functions and calculations to develop reports and lists. Effectively regulated orders and deliveries for multiple locations. Assisted with creating cash banks for high-volume special events and completed post event cash handling and deposits. 
01/2012 to 01/2014
Customer Service Representative Torchmark Corporation － McKinney, TX Productively answered customers' questions and addressed problems and complaints via phone in a call center environment. Effectively performed outbound call projects and always represented the company in a courteous, positive fashion. 
01/2010 to 01/2012
Customer Service Manager & Accountant Kroger Company － McKinney, TX Coached and mentored 10-20 staff members by offering constructive feedback and taking interest in their long-term career growth. Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross trained team members for maximum utilization of both team member skills and company needs. Controlled bank deposits and incoming cash. 
01/2009 to 01/2010
Assistant Manager Centennial Fine Wine & Spirits － Dallas, TX Improved service quality and increased sales by developing a strong knowledge of company's products and services while building valuable client relationships. Opened and closed stores including preparing cash deposits and generating accurate daily reports. Prepared and accepted daily orders and deliveries. Trained team members for multiple locations to ensure company uniformity and consistency. 
Education and Training
2018
Associate of Science: Health Sciences Richland Community College － Dallas, TX Emphasis in Dietetics. Current GPA: 3.7. Member of the Richland Honors Academy. 
2011
CNA Certification: Nursing PCI Health & Training Center － Richardson, TX
2004
GED: Basic Studies Bryan Adams High School － Dallas, TX Participated in a work release program that improved work ethics at an early age.
Activities and Honors
Current gratified member of the Phi Theta Kappa National Honor Society since December 16, 2016 exhibiting true dedication to commitment and perseverance in obtaining excellence.
 
Current coordinator for non-profit, 501c3, Heeler Houla House Dog Rescue (H3R). Active in seeking event locations, screening potential adopters and fosters, communicating with veterinary clinic representatives to process medical requests and documents. Preservation of all documents pertaining to each pet in an organized, consistent manner. 

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