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Professional Summary

Experienced and resourceful Manufacturing Associate offering outstanding skills within the manufacturing and production industries.

  • Quick learner
  • Time Management
  • Strong Problem Solver
  • Team Player
  • Meticulous Attention To Detail
  • Internet research
  • Troubleshooting expert
  • Good communication skills
  • Fast learner
  • Negotiation skills
Work History
Self Employed 02/2017 to Current
Roadways Pilot Car Service Pell City, Alabama
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Politely assisted customers in person and via telephone.
  • Scheduled weekly inventory pickups and deliveries with vendors.
process associate 04/2015 to 11/2015
Honda Manufacturing of Alabama Lincoln
  • Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
  • Made sure that products were produced on time and are of good quality.
  • Trained staff of 10 direct labor employees to perform assembly and manufacture of product.
  • Responsible for achieving production requirements.

process associate 04/2013 to 04/2015
Elwood Staffing Lincoln
  • Responsible for achieving production requirements.
  • Kept work area clean
  • Produced Quality engines
Cashier 06/2010 to 07/2012
Pink Variety Store Pell City Al
  • Encouraged development of new cashiers with positive reinforcement.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.
  • Built long-term customer relationships and advised customers on purchases and promotions.
GED 2012 Jefferson State Community College - Pell City
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Professional Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Striving to work for a business that values customer issues and needs.
Work History
Assistant Manager, 12/2016 to Current
Tropical Smoothie Cafe Plano, TX
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
Assistant Manager, 10/2014 to 11/2016
Payless ShoeSource Carrolton, TX
  • Assigned employees to specific duties to best meet the needs of the store.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Assistant Manager, 11/2013 to 10/2014
7-Eleven Dallas, TX
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Reordered inventory when it dropped below predetermined levels.
  • Responded to customer concerns with friendly and knowledgeable service.
Packing Shipping Clerk , 06/2011 to 11/2014
AdvoCare Dallas, TX
  • Achieved a  100% on-time shipment rate.
  • Coordinated with freight forwarders to expedite international shipments.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Analytical thinker
  • Detail-oriented
  • Excellent customer service skills
  • Goal-oriented
  • Training and development
  • Strategic planning
High School Diploma: 1990
Bhemitas High School - Managua, Nicaragua
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Summary of Skills
  • Hardworking and friendly Customer Service Representative
  • Excellent communication skills; both oral and written
  • Positive; ability to handle difficult situations and find solutions to problems
  • A willingness and aptitude to learn and possesses an exceptional work ethic
  • Supportive team player who also works well independently
  • Excellent organizational skills; ability to multi-task and prioritize
  • Commended for my ability to adhere to safety policies and procedures
Merchandise Associate Michael's | Hamilton, Ontario | May 2018-Jul 2018
  • Unload merchandise from shipment truck
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth
  • Kept work areas professional, organized and clean at all times
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions
Brand Associate Old Navy | Ottawa, ON | May 2019-Current
  • Assisted customers based on currently available product, promotional and policy information
  • Helped customers complete purchases, including processing payments and bagging items
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Assessed floor displays to determine which merchandise required restocking
Ontario College Diploma: Office Administration - Executive Algonquin College | | Ottawa, ON, Canada | | 2020
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Team-oriented individual with a strong desire to do public service. Dependable, conscientious, personable and physically fit.
  • Physically fit
  • Team player
  • Commercial Landscape Equipment
  • Microsoft Office
  • Forklift certified
  • Logistics
  • Materials Handling
  • Windows 8 and 10
  • SBAC Satellite Certified Installer
  • Forklift Certified
  • OSHA Certified in LockOut/TagOut
  • Red Prairie Digital Logistics
Relevant Professional Experience
May 2016 to November 2016
  • Position lifting devices under, over, or around loaded pallets or boxes and secure products for transport.
  • Operate or tend automatic stacking, loading, packaging, or cutting machines.
October 2015 to February 2016
  • Check specifications of materials loaded or unloaded against information contained in work orders.
  • Examine freight to determine loading sequences.
March 2014 to Current
  • Plant or maintain vegetation through activities such as mulching, fertilizing, mowing, or pruning.
  • Street and sidewalk snow removal.
  • Manage and direct team of four associates.
  • Oversee project completion to customer specification.
Education and Training